184 comments found.
Hi I want to buy this theme. Did the theme is an optimized one?
please reset my domain i will do a fresh install amira-digital.com
Hello,
I reset the url you can active again.
Thanks
Hi, kindly update your theme.
It’s not compatible with the latest version of WordPress 6.3. I am facing many errors after updating the WordPress version and all plugin versions. Now I am running my site with all plugin rollback and WordPress rollback. Last week I purchased the theme. Kindly fix the problem and make the update live as soon as possible. Thank you
Hello,
We tested but don’t find any issue. Can you please update Woocommerce to latest version if still issue please create ticket with access we will check. https://www.radiustheme.com/ticket-support/
Thanks
Can someone please help us?ID# 64136 you asked for screenshots we sent them 2 minutes after your message was received. We have heard back can you please help us? The purchase code still says its in use even after you refreshed it. Login details and screenshots have all been sent to you
Thank you for your help!
Thanks too !!
Hello, after updating to the latest version of Elementor (3.14.1) I get the following error link below:
http://agencja-m-golebiewska.mkozuch.pl/I have the latest version of the purchased theme installed and the PHP version set on the server to 7.4. This looks like a theme issue to me, what could be causing this? Please give me tips.
Please also reset my pucharse code, I didn’t get an answer, so I created an installation on a new domain for testing and finding the problem. Now I can’t update anything because I get a message that the key has already been used on another domain
Hello,
Can you please send me your ticket Id?
Hello,
Don’t share your license here I flag the comment others can use your license we face it before 1 license multiple owner.
Please create ticket that is private
you purchased theme 2021-03-19 please renew support time to get support.
Thanks
I bought this theme a year ago on a domain which no longer exists currently and I could not disavow the license in time, could you please help me revoke the license so I can use it again on a new domain please
ok I just rest your url. You can active in new domain now.
Thanks
I have just bought your template and would now like to activate it. Unfortunately, that’s not possible – on the activation page, not much happens after clicking on “Activate license”. It loads and loads and loads. Could it be that your server is having problems right now?
Hello,
Your issue is fixed. We replied in ticket.
Thanks
I have purchased this theme. but the theme does not accept the license code. It’s taking hours after I click activate license button and still not working.
how long will I have to wait before it activates the license or someone from support replies as the support ticket is also unattended for hours
Hello,
Looks like server issue support team will provide solution our day time. Please wait.
Thanks
hello my site was hacked I made a news but my purchase code refuses to activate the theme. please help me activate the theme
Hi,
I reset the url you can active again.
Thanks
perfect it works. THANKS
Hi, Is Digeco compatible with Wordpress 6.2 ?
Yes
Hello,
This theme is compatible with PHP version 8.1?
Hello,
Sorry don’t support PHP 8 we are working on it. Soon will release new version.
Thanks
Hello Radius one of your plugin or themes is having problem i am using it with elementor but elementor show me can’t edit the page i deactivate all the plugin except elementor but still show me the same problem i will give u all my login to see the problem pls help me
i need ur response shortly
you have sent me the id and also i sent u through ur mail my are ID# 55653 ID# 55655
How do I add a different header to a specific page? I see that you can do it by where do you code that?
Also how do I use the fly out veritable menu on mobile? I goes away on mobile but I want to use that for the menu on mobile and desktop.
Hello,
From our pre-made header you can set different header in different page using page/ post meta.
If you want different style menu then you need to customize the code.
Thanks
Hi,
Can you please check and reply on support ticket ID# 55204 I have sent it 5 days ago and still waiting for your response. I also sent you a reminder but no response yet. I have reported two bugs and need a fix asap.
Looking forward to your positive response.
Hello,
It is Bootstrap notice not major issue we will update bootstrap 5 soon.
We already reply you 2 times https://prnt.sc/sq17G4Wm9X4p
Thanks
Thank you for response.
Although I did not received any email for some strange reasons. But thats great you acknowledged the issue and now waiting for update with fix.
Other than this bug, theme and all options are great and working perfectly.
Hello,
I like the everything about theme and want to purchase it but my concern is about Google Page Speed. Your demo is failing on Core Web Vitals specially on performance and Accessibility points. I tested many internal pages but most of them has same issue.
Currently using NewsPaper 12 theme and it is giving me all green on both mobile and desktop. But I want an elementor based theme.
Can you please optimize it a bit more??? Is it possible or not??
Can I get reply before purchase?
Hello,
We are working on optimization it will take time.
Thanks
Please i am getting this error
Declaration of RTCustomizer::get_option($id) must be compatible with RTOptionFramework::get_option(string $id) in /home/cesanweb/public_html/wp-content/plugins/digeco-core/optimizer/RTCustomizer.class.php on line 5
Hello,
Are you using latest version of digeco theme? Check your server PHP version.
Thanks
PHP version 7.1.33
I just updated it
Thanks for the idea
i increased the PHP version to 7.4 and it is ok now
Thanks
ok nice yes need PHP version 7.4
Hi Radius Theme,
I have a problem about install demo contents. I am trying to install Home 15 (One Page) and i get an error and says me to check debug.log. Debug.log says about Woocommerce and Elementor. I sent you a support ticket please help me as soon as possible.
Ticket ID# 54546.
Hello,
I see you already import demo data now home page can set from WordPress Settings => Reading.
Thanks
Hi Radius Theme i have the problem on your theme for toggle off button, navigation menu and footer as you show me you wanted me to make a video an show you where the problem is i made the video an show you please solve me the problem Thank you radius
Hello,
We got ticket we will check.
Thanks
I request a ticket from yesterday for urgent problem and no one reply when i expect to take some support here guys?????
Hello,
Your support expired please renew support then reply in ticket.
Thanks
I did that from 11 hours and still no reply
Hello,
Your support expired please renew support.
Thanks
i swear i renew tha support please check
The worest customer support i ever seen i will write a very bad review about my experience
Hello,
Sorry it is a technical issue. Already notice it and Development team start working on it can not find the issue today hopefully first of next week can release a new version with it fixed. Till then use alternative method like save post first then go for edit with Elementor.
Thanks