designova

designova supports this item

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320 comments found.

Hi, can I just confirm this theme is compatible with WPML? The link you’ve provided previously to others asking the same question no longer exists. Thanks

Hi,

We provide po/mo files. But not directly compatible with WPML plugin.

Thank you

Will it soon become compatible or not likely? Thanks

Hi,

We will discuss about it with our development team. We will implement it, if feasible.

Thank you

orejose

orejose Purchased

Hi! I bought the theme over a year ago, but I never had the chance to used, now I’m trying to setup a website, but for some reason I can’t make it work. About page doesn’t show the portfolio images, Services page doesn’t show the text and link button doesn’t work, Portfolio pages no working. I followed the instructions from documentation and I imported the demo data number 2, Please help. If we can’t fixed this theme is useless for me. Jose Ore

orejose

orejose Purchased

The website adress is www.joseore.com

Hi,

It is related to twitter app issue. Please use our support system: http://designova.net/support.html We will help you to fix the issue.

Thank you

I received an email from themeforest about your theme update please let me know what type of changes you have done

ok but we are seeing an error of flicker can you please help to get rid of this issue

we created ticket at portal please check the website and response thanks

Hi,

Your ticket has been processed. There is no flickr error on your site. Please do the follow up on the support system.

Thank you

Hi, I recieved an email about a theme update. I see that in the previous version (my wordpress updated automatically) that the splash slider isnt working anymore. How can I update my theme?

Please contact us through our support system: http://designova.net/support.html

PW12

PW12 Purchased

I am having problems with the scroll function in the header?

Hi,

Please use our support system: http://designova.net/support.html

Thank you

Hello,

The theme is superb, but the background youtube and Vimeo does not work … The slide remains white . I did what was necessary as shown in the tutorial . The site runs on Wordpress.

Hi,

Please use our support system: http://designova.net/support.html

Thank you

alia84

alia84 Purchased

Really like this theme hence why i have purchased it. The only thing lacking is that there are no support documentation to guide the user on the various features of the theme. Is there one available?

Please find the documentation in the following path: Download Pack >> Documentation >> index.html (open this file in a browser).

alia84

alia84 Purchased

Thanks – can you please resolve my three outstanding issues?

Hi,

All your tickets has been processed.

Thank you

lulufan

lulufan Purchased

Just bought the theme, but images upload doesn’t work and short codes doesn’t work. Can you help me solving this problem?

Please use our support system: http://designova.net/support.html

Hello can we build multi one page ? Can we put video (youtube or vimeo) in background page or sub page ? Wpml will be available soon ?

you haven’t create a theme multi one page ?

in yours creations ?

Hi,

Sorry, there is some technical limitation to implement multiple one-page.

Thank you

mullert

mullert Purchased

My problem is the upgrade. I bought and use 1.3 version on my site as i see now we are 1.6 version but there is no any instruction how could i upgrade my version (btw the simple upload or reinstall does not work)

Hi,

Please read the article: tickets.queryloops.com/article/view/3/how-to-update-the-theme

Thank you

I’ve installed dignity theme in wordpress 4.4.2, but there aren’t short code icons in new page, and a i’ve several problem to create every single page. For example if i try to create new one page theme with YouTube video, footer appear hover the video. In the end all Page Content examples in the demo folder don’t run. Thanks.

Hi,

Please use our support system: http://designova.net/support.html

Thank you

we have created 1 ticket please respond asap thanks

Hi,

Your ticket has been processed.

Thank you

Just bought the theme, I can upload images in Media but I cannot add an image to “Parallax Background Image” field of a page or upload an image to the theme’s general settings. Could you help me solving this problem?

Hi,

Please use our support system: http://designova.net/support.html

Thank you

Was wanting to try out a demo of this, but it seems that the domain where the demo is hosted has expired. Might want to renew it!

We guess you missed the correct URL, it is working perfectly here http://designova.net/themes/wordpress/dignity/

you have a trojan or something. if you wait 5 seconds, you will be redirected to nuller/org.. when you try to see the demo at: http://themeforest.net/item/dignity-wordpress-one-page-responsive-portfolio/6538685 and http://designova.net/themes/wordpress/dignity/

Please check your email :)

do not receive anything.. confirm: vsimoesh(at)gmail.com

yes, we have already sent it. Now tried again, it is seen as sent email. done

hey guys illbe waiting hours and still no response, in my site i cant upload any image to the slider neither to the logo. So whats next? thanks!

Hi,

Your ticket has been processed.

Thank you

Hi, I was looking at buying the Dignity theme however is there a way to allow a comma (,) to be used in the rotating text? (i.e. Bespoke, Responsive and Modern)?

Hi,

Comma is used to separate the content texts. So it cannot be used for displaying.

Thank you

ah thats a shame, I’d need to use a comma in my text. Thanks anyway :)

Hi,

You can do it by minor customization. Our developers can help you in the support system: http://designova.net/support.html

Thank you

Images do not appear when I upload them in admin. They upload fine when I check them via FTP.

Hi,

Please see the screenshot: http://i.imgur.com/vEnmMFn.png For more support please contact us through our support system: http://designova.net/support.html

Thank you

is there a way to organize the portfolio section, say alphabetically?

Hi,

Please contact us through our support system: http://designova.net/support.html

Thank you

wmguk

wmguk Purchased

I’ve got to say the support is really bad for this item… I opened a ticket on the designova support system 14 days ago because the background image doesnt display correctly on some devices and there is text spilling over the edges of the pages on some devices…. They replied and said they have fixed it all but I’ve still got the problems – I’ve sent screen grabs showing the problems, but now no answers even though I’ve upgraded it to urgent rather than low and medium (which is what I started as).... Either you don’t have enough people working in support or they can’t fix it – either way I’m unhappy and my website doesn’t display on android tablets and ipads. Not that great… Thanks…

Hi,

There is no pending tickets. We have solved all the issues you have specified and suggested solutions. Please follow up the support ticket in the support system.

Thank you

wmguk

wmguk Purchased

Hi Unfortunately you are mistaken. Since I posted this comment someone replied telling me that if I didn’t have the device to actually check the display to use an online tool, however if the person had read my ticket and checked the screen grabs he would see it was actually the output from my iPad and iPhone I have issues with. The issues have absolutely not been resolved and the tickets are still pending (before your reply on here)

I’m considering requesting a refund as clearly people don’t read your tickets fully, nor can they fix the issues with the responsive display. This was advertised as responsive but the main page background is not responsive not are the services section as they overhang the edge of the pages. For you to come on here and say it’s been resolved is simply not true. If you get it resolved and fixed so that it is as advertised then I’ll be happy to comment on here and let the world know it works.

HI,

You ticket has been processed. Please follow up the ticket in the support system.

Thank you

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