designova

designova supports this item

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334 comments found.

Hello,

I am having a few issues with the theme as it seems to be broken and does not support the new wordpress update.

Nothing has changed apart from an update but i now cannot use this or seem to get it back working.

Thanks Nick

Hi,

For more assistance please contact us through our support system: http://designova.net/support.html

Thank you

Great theme!

Thank you ExpertsInMedia :)

One question I have is how can I fix the background on the testimonial section to not zoom so far on mobile and ipad? it zooms in A LOT! http://herocorp.co.uk/ Thanks

Hi,

Please contact us through our support system: http://designova.net/support.html

Thank you

HI, is it possible to remove the “captions” on the portfolio image slider (thumbnails).... the positioning of the text and box are way off and would rather not include them anyway. thanks.

Please use our support system: http://designova.net/support.html

Hi my suppport just expired but if you have more than 10 items in portfolio the section breaks the site. So what we can do? And for example in your demos do you dont have more than 10 items too.

Hi,

Sorry, we cannot provide support if you haven’t renewed the support pack. Portfolio items number will not affect the layout.

Thank you

Hello,

I bought this theme one year ago, i need the new version of theme because this don’t show images now. I don’t remember mi access support, can you help me please? I need to solve this very soon.

Thank you.

Hi,

Please provide your mail id.

Thank you

Hi, mi email id now is contacto@marinamiller.es, but I bought it with this email id (Now it’s not operative): jnavarro@grupomotivo.com. I hope your answer very soon. Thanks!

Hi,

Please mail the purchase code to wordpress at designova.net

Thank you

mkbt

mkbt Purchased

I’ve tried to contact you through your own support system. It’s been two days and still no response. I need to know what the latest version of the Dignity theme is.

Hi,

Your ticket has been processed.

Thank you

mkbt

mkbt Purchased

Thank you

hi, is possible that be compatible with version >4.4 wordpress?

Yes, you can use this theme with latest WordPress.

hi, i can’t install the theme downloaded. what should i do?

Please use our support system: http://designova.net/support.html

Hi, is it possible to install one of the demo version and how it works? Complete with pictures and Text holders? Can i build the Theme with an PageBuilder or only Code?

Please use our support system: http://designova.net/support.html

soport not response http://tickets.queryloops.com/tickets/view/2374 and the plugin install fail codecanyon-2751380-slider-revolution-responsive-wordpress-plugin

Hi,

your ticket has been processed. Please check it.

Thank you

I bought a Dignity template through the purchase code – eda84a1f-62aa-4892-9de7-da6c05298fb8. Wordpress tell me that the template is not supported I already opened a ticket. I am waiting. thank you!

Hi,

Your ticket has been processed. We cannot help you without accessing the admin URL. Please deactivate all the plugins and get back to us.

Thank you

Hi, I talked with my team and decided to choose a new model that is easier and has support in Brazil.

I,m so sorry for the inconvenience.

Thank you very much for the help, but I want to cancel my purchase.

Hi,

We have provided the theme support as per our support policy. The problem is with your wp-admin URL. We are unable to access the admin URL and it is redirecting to some other link. We cannot help you unless you fix the URL problem. There is no issue with our theme and we cannot cancel your purchase as per refund policy of Envato: https://themeforest.net/page/customer_refund_policy#not-refundable

Thank you

Hello, how do I add images to the portfolio so they can be loaded at home?

Please use our support system: http://designova.net/support.html

I want to change the image of the home, the slider image .. which behaves like zoom..nose where the change is made, in the tutorial is not found for that type .. only parallax or static. Besides … create a portfolio with slider-revolution-responsive-wordpres and when I create a pafina of entries this portfolio is superimposed above the entries

Hi,

Your ticket has been processed. Please do the follow up on our support system. We are on +5.30 GMT.

Thank you

Hi, I bought this theme today. And also imported the home demo version style 5.

But one page menu isn’t working properly. When i click About Us page it opens with another page. I should go down smoothly.

Can you reply me asap to fix this. This is urgent.

But no instructions???

Can you reply me asap? I’m asking for support now day before yesterday

Hi,

We are unable to access your wp-admin URL. It is redirecting to some other link. Please check it and get back to us.

Thank you

Hello, how about a doubt: I can not change the slider image of home style 1, Home 01 / Yellow Accent / BG Image Zoom Panning Slider I want to put another image and I do not know how to do it ..

I already wrote a week ago to the support and I did not have an answer

When I put image slider appears in gray and I do not load the image that I want it to appear in the fonde .. in the beginning..with zoom..as style 1 .. From where is the image loaded to be applied in the home?

Hi,

Your ticket has been processed. Please do the follow up on our support system. We are on +5.30 GMT.

Thank you

rihamd2k

rihamd2k Purchased

Wondering if this theme’s support is still active. I have created a ticket 3 days ago but you never replied back. This theme has problem with the images. Please reply back if you are still alive. Thanks.

Your ticket has been processed. Kindly check it.

rihamd2k

rihamd2k Purchased

Hi, the solution you provided through ticket didn’t worked for me. I replied to the ticket and waiting from 2 days to get a reply from you. Here is the screenshot of my messages: http://prntscr.com/giqvyf

So, it’s taking upto 5 days+ to get 1 tiny theme bug solved. I am just wondering how could you be an Elite author. Never mind but one thing is clear that you don’t even deserves the 3 stars I rated this theme, you deserve worse than 1 star for your support. If you continue doing business like this you will only get angry customers. I have purchased lots of themes from Envato and never been this much frustrated. This is not how professionals works.

Your ticket has been processed. Kindly check it.

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