63 comments found.
I have two more questions. How can i remove the “learn more” btn from carousel? i cant find it on Elementor or somewhere else. And also who can i remove the soom in effect on carousel bcs it affects the photos. When it zooms in i can see the next and the previous photo. Again thank very mych for ur time.
Hello. I accidentally deleted a widget i wanted to use – the one which contains the following title “DON’T HESTITATE TO CONTACT US MAKE AN APPOINTMENT NOW”. Now i cant find it but i really want to use it. Can u help me with that? Thank you for ur time.
Hi,
I think this is the widget you are talking about https://prnt.sc/VDFJiumLKBoA you will find it in the elementor editor https://prnt.sc/q-52qTxpFaZX
Thank you, SmartDataSoft Team
thank u very much for ur time. I have two more questions. How can i remove the “learn more” btn from carousel? i cant find it on elementor neither somewhere else. And also who can i remove the soom in effect on carousel bcs it affects the photos. When it zooms in i can see the next and the previous photo. Again thank very mych for ur time.
And how can I change the default image on each page?
?
I opened a ticket but no one answered. I would like this color for the header: #2A3642 I don’t understand why there is no option for this. Honestly, I really thought that I had more options on the topic..
Hi,
We have reviewed and responded to your ticket. Kindly check your email or support portal for our response. If you have any further concerns or issues, please do not hesitate to reach out to us. We appreciate your patience and understanding as we work to resolve this matter.
Thank you, SmartDataSoft Team
Where can I change the dark gray color from the footer, respectively the header?
Hi,
You have to use custom CSS to change the color. If you need you can open a ticket in our support system and we will provide the CSS for you.
Thank you, SmartDataSoft Team
If I want to give up the logo and only text, is that possible?
Hi,
We are really sorry to tell you that we don’t have that option in our theme right now.
Thank you, SmartDataSoft Team
Thanks for the answer. Unfortunately, there are many restrictions. I didn’t know that it would be so difficult to change some colors that the juggling of much simpler themes has. But the color of the footer, which is white, can I change it?
I can’t find the social media buttons to add mine. Also, I can’t find a slider to edit the text in it. Wait for response. Thanks
Hi,
Please change the socials from the theme options https://prnt.sc/wB10aaJTtLio and change the slider items from the elementor editor https://prnt.sc/MLDyMtCJk3ms
Thank you, SmartDataSoft Team
Thank you very much! You are brilliant!
This is for another author.
hi, im willing to buy theme if i can get the raw html5 project, my intention is to create a react project from this and customize it, is there a way, after i purchase, i can get the html so i can do that?
Hi,
Yes we have the HTML of the theme. Please buy the theme and open a ticket in our support system we will provide the HTML file to you.
Thank you, SmartDataSoft Team
ty, i already done that, u think will take long? i need to have this ready for the weekend….
Hi,
Sorry we were offline that time. Now we are online and sent you the HTML file of the theme. Please check your ticket.
Thank you, SmartDataSoft Team
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Hi Guys, Great work you are doing. Please I an not able to import demo content, kindly help. I an getting Error: Internal Server Error (500)
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello,
We need to translate “Header Contact text” into two languages, we are using the polylang plugin, we also need to translate “Footer Left widget 1” into two languages.
Please help us ASAP since we need to finalize it very urgently because of the client.
Thank you, Ermir
Hi,
You should be able to do that by following the polylang documentation.
If you can’t then as the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hi,
is this site compatible with one page?
Thank You
No one page Thank you
I am getting this error while trying to update the Dinso Core plugin
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Your support setup is a joke: 1. FAQ button doesn’t work 2. Trying to create a support ticket gives an error as follows:
Error – invalid_grant Code not found
3. Your documentation link which I found also doesn’t have info inside it – https://smartdatasoft.com/docs/dinso-single-property-apartment-wordpress-theme/knowledge-base/pcl_zip-error/
How interesting that you know of the issue, but don’t want to offer the solution to the client. This would have been much more convenient if you would have put the Dinso Core plugin in the package available to download here.
4. Oh and also the documentation link in your text file in the package doesn’t work – http://smart.commonsupport.com/dinso/documentation/
Can I please have the Dinso Core Plugin?
Please deactivate the plugin from your site and other installed site. Then activated live site. This issue will resolve. This occure when smart licence activated multiple site. Thank you
This was on a staging more than a year ago, and there are no other websites where Dinso is activated.
Please try now. I have remove your licence Thank you
Still not working
It must work 100% , deactivate licence and then activated correctly. It is same solution for all. It work for other. Please check correctly.
If you need to investigate by us extended your support pack and open ticket in support system
Thank you
Seriously???? This is your attitude? It is NOT working 110% I deactivated and activated and same error. I checked CORRECTLY!
Why I should I pay for extended support. Just give us the right plugin for which I have already paid! If you want let us take this matter up with Envato and let us create a dispute and see who is right and who is wrong, you are refusing to give proper update to your core plugin which is required for the proper functioning of the theme.
Here is a video showing that I am following the correct steps – https://www.loom.com/share/8fe2a581f2ca4fc0b86329efd1d4eb25This attitude of yours, the lack of proper documentation, support, and most things broken on your support systems shows the horrendous quality you are offering and now trying to cheat people into buying extended support for no reason. I don’t need your support I just need to upgrade the plugin which is well within my rights as per the Envato Policies.
You can either give me the update file or I will file a claim for refund.
Ok, open refund. We do not want customer like you. Our documentation mention all correctly Thank you
Opened. I’ll rebuild everything using Elementor Pro. No need for my client to suffer vulnerabilities and horrendous code because of this stupid attitude.
We are not stupid, I think this is your end. You do not understand guide. You just activate and deactivate plugin not licence. You video now show what we suggest
I have installed the demo and trying to edit few sections in elementor, but i am facing few issues
1) As most of sections are not editable in home, i couldn’t add a text / image above 5 icons (Buses and Cabs / Delicious multi-cuisine food .. ) I like that style, but need to remove the counter. Is there any option to edit the placement of each section (About) https://avavaclients.net/ComfortStay/2) Most of times, Wp media library is keeps loading and not showing any images. this is happening even on plugin search etc.
Awaiting for your quick reply !
Please open ticket in our support system Thank you
I understand that my support expired, but there is a thing I really can’t resolve. Once I make a clone of homepage the cloned copy contains a bar in the header with the page name. I need to delete it but I cannot find where. I compare all settings of both originale and cloned page but still cannot find a difference while the headers are different. Please advise.
Please check in page setting meta . Secondly when a page is set as home page it hide the page name. Other wise according to wp system page name show. If any option exits on page meta then it is possible other not.
I purchased the theme today. I get a fatal error message while installing the plugin. Is there a way? If not, please refund.
.
Can someone help me here because no one answers me but others above on the support site. I can’t edit the “apartments” section When I enter one of the apartments, whatever I do changes are not made, where I can’t edit them with “ELEMENTOR”. I went to: Apartments / All Apartments / one-room-apartment-3-2 … Thank you very much
Please open ticket in https://support.smartdatasoft.com our support team will answer you within 24hours of ticket open. You can check our doc mean while how to edit custom post type using element. It may help you THank you
I have tried to install demo, but these two errors appeared. What do I need to do?
[ERROR] Failed to import “Theme Backup – Dinso – 1.0” (Media) [ERROR] Failed to import “Plugin Backup – Dinso Core – 1.0” (Media) http://borovnicaapartments.me/wp-content/uploads/2021/03/log_file_2021-03-01__20-52-28.txtHello, this is not a issue, just check your front end looks ok or not. We have back up plugins, which we remove after xml export Thank you
pre sale question :
Can i make it as One page (Single page ) Website ?
You can made that by modify the css and js from child theme Thank yoiu
Hi, I have this error, “The package could not be installed. The theme is missing the style.css stylesheet.Theme installation failed.” Please help
Please follow our documentation after unzip the file which you upload Thank you
