Web Themes & Templates

Support for Directory | Multi-purpose WordPress Theme

Chimpstudio

Chimpstudio supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Server & php.ini Requirements for Directorybox theme

PHP Version 5.5 or higher.

PHP.ini’s Post and memory configurations
  • Upload_max_filesize = min 128M
  • memory_limit = min 256M
  • post_max_size = min 128M (For large data websites, post_max_size needs to be increased as per need.)
  • max_input_time above 300
  • max_execution_time above 300
  • max_input_vars above 5000
  • safe_mode=off
  • allow_url_fopen= on

No firewall or strict permissions/cache on server to avoid any kind of hindrance.

Need Support ?

We’ll do our best to answer your questions and fix issues as soon as possible. While using our theme, if you have any question or query, we are always ready to assist you. We consider every customer as our prime client and provide support on top priority basis as defind in Envato Item Support Policy!

Looking for Professional Theme Customization?

We understand that every theme does not fit to 100% needs of every buyer, thus modification becomes necessary. We know our theme more than anybody does, we can modify it to match your exact needs. We have advantage to developing the theme, thus we are most economical in customization market. You can request a quote for your project here: Customization Portal !

chimpstudio customization portal

What Do I Do Before I Submit A Support Ticket?

  • Make sure you are running the latest version of Directory Theme & Directory Plugin. Find here how to do these updates Updating theme & plugin and the latest version of WordPress.
  • Always check the Directory Theme latest update information which you can find on Bottom of Item detail page .
  • Check our Directory Theme Documentation and FAQs for the answer to your question.
  • Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
  • If you cannot find the answer to your question, Create Support Request and our support team will help.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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