This author's response time can be up to 2 business days.
I’ll explain you:
because after so many sales … (who cares?)
lately you wait 2 or 3 days and you receive the answer:
-“Hi, sorry but this function is not available in this theme.”
-“I recommend you contact third party developer”
-do not answer
At first when they started offered more support
Sorry we don’t do any custom design nor development work. We do our best to offer free after purchase support as soon as possible. Sometimes the load is higher and we receive more questions than expected. We currently have 5 people in support team. Thanks for understanding.
I am interested in the theme. Before buying like to know the following:
I want to know if it is possible to remove the map, not to show in
- Search results
- Item pages,
To replace them with static image or image slider.
Yes it’s possible no problem. You can configure it in the admin panel.
Is it possible to rotate the map? my area is really tall and thin so everything looks really bunched up.
thanks in advanced
Thanks for purchasing one of our files, we really appreciate it
Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.
Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions
It’s posible add social button for all directory items same to business finde theme?
We’ve developed Directory Extension Plugin that will allow you to extend item fields easily right from the admin panel. Please check the following url for more details: http://codecanyon.net/item/directory-business-finder-extension-plugin/8193600?ref=ait
PRE SALE QUESTION
Im trying to build an online marketplace or listing site specialized in CARS. There will be private users and dealerships as well as repairshops, etc ..
Repairshops will only have info.. but Id like the private users and dealerships could upload their cars as ads, do you think this is possible with this theme ?
Yes it’s possible no problem.
And is this possible with just Front End submission by users ? or do they have to get into the backend to post car listings.
Also in case they want to search for a car, the search engine is customizable so they can search by different criteria o filters ?
Theme includes Easy Admin that allows them to administer their listings easily. Search works by default the way it’s presented on our demo site. Lot of nice and handy features are already included. You can take our theme as a good base and build on top of that to create your own unique portal.
Great, last question, so I assume alll the demo dummy content is included if I buy the theme then right?
Yes demo content is included, images used on our demo site are not included as these are proprietary images and we cannot resell them. Thanks.
Where do I find the map markers like the types used in the demo?
Markers are available in the main theme packages. You can also download additional markers from the following url: http://graphicriver.net/user/ait/portfolio
This is a question from a client who purchased the theme.
Can we change the text “Featured” into something else?
Which php file should we change it to? So we can do it ourselves.. Thanks!
Was already able to figure it out by changing the content value of the ”:before”. Thanks anyway
For regular license, Am I allowed to advertise on the site?
For each individual directory entry, Am I able to create a download link for the company’s brochure?
Is the theme compatible to Schema?
Yes you can do it no problem.
I really like this them but I have a pre-purchase question…
Is it possible to have visitors login in and save their favorite stores so the next time they visit they are all more easily accessible? Or is there a plugin that would work to do this and wouldn’t cause an issue?
Also can I make the listing image/photo be click-able like the title?
Thanks for your message. Favorites are not implemented by default.
You can make image clickable with simple changes in the code.
You say favorites aren’t implemented by “default”. Is it an option at all? Do you know if there is a plugin that would work for this?
Sorry don’t know about any plugin.
Hello, in Other features worth to mention, Backup of data is mentioned, could you provide an idea of how the data is backed up?, I been searching for export options for this theme but there is none available, I’m willing to retrieve the listings of my directory and since there’s no demo for the backend I cannot figure out if maybe there is an option in the backend that will list all of the listings so they can be copy-pasted to a spreadsheet I’m not looking for fancy CVS or PDF report makers, just a place where all the listings with custom fields are shown, thanks for your support.
Items are standard WordPress custom types, you can export them with WordPress export. We’re also working on export plugin to CSV, this should be available for download from codecanyon next month.
Thanks for your response, is there any specific date I could expect this update to come out?, maybe a link or some sort of mailing list where I can get the news when the exporter is available?
You can sign up to our mailing list on our website www.ait-themes.com, plugin should be available sometime next month as we currently work on few other extension plugins for directory theme.
It will work most of the front-end?
The programming to progress in the twenty-first century, and it is hardly necessary to send the right wordpress backend user to manejer your profile or edit an entry.
There are more definitions of innovation. Though your product is good.
It’s the same thing I said before. You just send users to the backend of wordpress.
Not this creative solution.
Yes easy admin is also WordPress admin.
Hi, I posted a question on your support forum on the 16th of July , and still no reply. My site cant take payments so it’s pretty urgent. Please advise
Sorry to hear that. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.
Hi, just purchased it now..I like to know about adding ads, does the ads rotate??For example, can the ads rotate every time a user reload or go to another pages??
Is that possibile??I know about KADS plugin in wordpress but those are only at 250×250, So, I like to know if your ads in the sidebar rotate?
Heya, when a client submits an item for review, does it send an email notification to the admin?
Hello This is a pre-sales question. Can I incorporate a forum such as phpbb
into this theme with a window to show recent posts on the themes home page ? Many thanks John Lewis
Hi John, you can use bbpress with our themes. There are no special styles included in our theme for this plugin though.
after 48 hours receive a reply like this: “Please be patient. I asked you a question and offered my help, but from your previous messages I don’t know if you want it or not. I’m a little confused.”
my actual question is: I have to pay again for a response???
the truth: you are only friendly before buying…
On demo main page, if you click on Pizza House JARO icon (restaurant near center of map and directly below the Tour$you airplane icon, when you go to click MORE for Pizza House, if you click anywhere other than edges it launches map icon pop up for Tour4You and not the detail page for Pizza House … I suspect that the reference of the click on the More button is being interpreted as a click on the Tour4You icon which is directly under neath the center of the Pizza House more button … not expected behavior
Also, for any emails and form submissions, is there an option on using some type of CAPTCHA to prevent spamming or automated submissions?
Thanks for spotting that, we’ll have a look at the issue. Regarding captcha, it can be added in.
when you say captcha can be added in, does this mean you will implement it into product or I need to contact you and pay for the mod?
Many thanks for your message, unfortunately we don’t do any custom design or development work. Please contact a local web developer with this enquiry.
I have deleted the theme, downloaded a fresh one and installed again. Got error message from the time I started it.
Support does not do anything.
I firmly request a refund for this theme unless you can provide me one that will work properly. I have also contacted Theme Forest.
support has done nothing for me. I have deleted your theme and will not be using. How do I get a refund?
I have been told this theme works with automatic geoip detection of visitor location, is it true? I assume automatic geoip detection is not activated on your demo page as I connect from Barcelona, Spain, and it loads New York map. Thanks for help.
Yes that’s true, have a look at the following page: http://preview.ait-themes.com/directory/wp1/homepage-with-geolocate/
It works with IPad but not on my Samsung SII with gps activated…
No idea why, don’t you need to turn something on? I just tested in on my laptop, ipad an iphone.
might be some incompatibility with Android OS? I also see a grey square covering north Europe…I should test it with a S4 or S5 smartphone
We’ll test it on few android phones, thanks.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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