Constant problems. The CSV Import/Export has not been updated in 2 years and stops working. Theme Admin works sometimes, doesn't other times. I hired a web dev person who kept finding problems. Support is very slow, and does not answer all questions. Although I loved their first version, this one is useless.
Zero support - make you pay for support and then just link you around between Envato and AIT. Theme broke, paid for support, severly disappointed sitting here waiting for help while my website lays idle and no doubt begins to lose SEO.
thanks for your feedback. Customer Support is provided during working days from 8am to 5pm Central European Time.
We are sorry, we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.
Lots of problems with this theme.
- The animated counters don't go faster if they have to count to a big number (so it takes 10 minutes to count to 6000... people aren't going to wait that long)
- There seem to be a bug with the cache system, every time you update the theme the page is white and you need to refresh
- The page builder sometime stops working and all your work is lost``
It's a fraud! You say in your image 27 languages available... but I've to pay 55 dollars to have them... The worst buy in my Envato history! Bad!
thanks for asking. Please kindly note there is a mention on theme presentation page that explains: - https://prntscr.com/gk7xui - https://prntscr.com/i841jk If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: http://goo.gl/6J8KSP Please do not forget to mention also the reason of your refund request.
On the first try the theme did not install correctly from the download here at ThemeForest.net. However, I went to the IT-Themes website and logged in and was able to download a newer, updated version and it has installed perfectly. So far so good. Thanks
I purchased the theme, uploaded it to wordpress and now it's useless. Can't do anything with it! Is this a stripped down version of the 'Live View'?
thanks for your feedback. We are sorry for your misunderstanding.
Please kindly have a look at the theme page presentation where it is mentioned the important notice:
https://prntscr.com/gk7xui as well as the following list of the extension plugins that are not included: https://prntscr.com/i841jk
Thank you for your understanding.
Website worked for a couple of months, then became buggy after their automatic updates. If you get this template DO NOT UPDATE IT!
I asked for help but my support was over, and they told me it was probably a third party plugin. (Only third party plugin I had was Google Analytics)
thanks for your feedback. Could you provide our team of mentioned bugs via pre-sale question on www.ait-theme.club? The best would be to post also the support by AIT SysInfo plugin that can be found at: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/
It will help us to have a look closer at your issue.
Thanks for understanding.