1,444 Reviews

for Feature Availability

Most features are purchasable extras.

ait

Author response

Hi there,
our core business to to kept all of our products up-to-date - which means that we continuously add new features/languages, keep themes/plugins compatible with WordPress CMS and the other plugins that are implemented with our templates, security updates, fixing the bugs
Thanks for understanding.
Best!

for Bugs

I built a site with 15 "items" and no 3rd party plugins. It ran for a year without issues.

Setting up the site was really easy. Documentation was really simple and to the point, and everything ran smoothly, until.... an update to the theme was available.

The updated version of the theme completely clearly does not work. I have asked for help, but since my support has ended, I'm still on my own.

I was told to update yet another new version, which made things worse. The page builder won't load or update pages, items are GONE from the front page, and every link in my dashboard sends me to a 404.

Buy premium support or don't buy this item.

ait

Author response

Hi there,

we have thousands of clients with no issue like you have described in the forum - please follow the instructions as has been answered in the comments (deactivate a 3rd party plugins as they could cause the problem) - should you problem persists, we can have a look closer once you activate your support forum -
please kindly note that:
we don’t offer any additional services related to websites of themes users except the following ones: https://www.ait-themes.club/services/ . In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.

Best regards!

for Design Quality

I was waiting litle bit more from design

ait

Author response

Hi there,
should you be interesting to share with us your idea/s feel free to contact us via marketing@ait-themes.com
Best!

for Other

It's not for professional use.
1. When you import about 8000 records into this theme. The speed of database is dramaticly slows down. Searching specific record lasts 11 seconds.
2. Google says that most important data searched by users is NAP - and this data is placed on the very bottom of each presentation
3. If you set up a plan which consists logo and adress it looks ridiculously

ait

Author response

Hi there,

1. speed of website may be influenced by many things, but considering your number of item posts that wordpress and theme needs process, consequently it looks like server cannot process them faster. In general we recommend WP Super Cache plugin to cache content as most as possible, but google maps and other pages that manipulate item posts need process standard wordpress queries to get posts from database and render their data.
To run directory type website where are so many data may be expected speed problem using standard shared web hosting. More posts in database require more powerful server to process all necessary data in time.

As it's wordpress theme, all our queries in theme are limited and optimized to use only standard wordpress way to manipulate data, so from our side we can unfortunately recommend only caching plugin and mainly considering to use powerful dedicated server to handle all data of website in time...

Anyhow, we'll re-consider all of posted above issues and make decision in order to provide the better services and functionality by our themes.

Thanks for understanding!
Best regards!
AIT

for Feature Availability

When I purchase this theme, AIT developer has not published "IMPORTANT NOTICE" regarding extra plugins. I think, 'rating or review' is the main function of any directory theme and this theme doesn't have review functionality.

I hope they provide all functions to users like me.

ait

Author response

Hi there,
there are the following important information from the moment when we have came with this offer: https://prntscr.com/i841jk and https://prntscr.com/gk7xui
Review Items plugin as an extension plugin as you can find it also in the screenshot posted above.
Kind!
AIT

for Feature Availability

A complete waste of money. I got full membership too. Last 1 year just couple of garbage update.

Also i brought it for 299$ after just 1 month they released direcory membership for $99 and asked for 2783642873 times to upgrade liftetime membership or another compensation. I got nothing.

Asked for serach algoritm update .. got nothing. Asked for review plugin update… got nothing.

Also there is just ten title as a documentation; nothing inside their site. Everything for sale sale sale.... for more moeny for more plugins.

Stay away from them. They are professional time thief. Totaly time waste.

--------------

1. What is the main purpose a directory theme? (Unauthorized reviews? Just with single term search?)

2. Last 1 year; what was the major update for directory themes? (I have answer nothing)

You all just couple of cheater of this business… nothing more. So tell your lies to someone else.

BTW, i am already a programmer for almost 10 years. My pre-sales questions never answered; didnt ask for anything for myself special.

4 line javacript 2 line php code correction in not an update… dont deceive yourself.

I wait 1 year to write this review. Write from everywhre to AIT… As i said before you all just THIEF!

ait

Author response

Hi there,

regarding the price policy – we aim to ensure all of our customers to provide them assistance, continuous improvement, theme updates /security, new features, etc/ and more useful services. And that’s why the price depends on many factors. Secondly, In general, support covers mainly finding of solutions for problems in theme and help users use the product, if there is a bug we’ll fix it as soon as possible. Unfortunately we are not capable working on user’s custom websites.

----------

1) Each of directory themes comes with built-in Items custom post type thanks to which you can create listing portal of any kind of businesses, detailed description of directory theme features and options can be found also at: https://www.ait-themes.club/best-directory-wordpress-theme-features-that-can-be-found-in-the-newest-version/ Please have a look also at the following articles as you might find them useful: https://www.ait-themes.club/category/directory-features/

2) All the updates are available at the theme page presentation: https://www.ait-themes.club/wordpress-themes/directory2/ according the following instructions: https://prntscr.com/fu4ucu

Last but not least we would like to inform you that we were working on a brand new project with the highest priority during last months… We definitely aim to introduce some brand new features within coming weeks/months.

Secondly, all new suggestions are being added to our list of ideas which we analyze further and the most wanted features are being implemented into our products.

Thaks for your understanding and patience.

Kind regards! AIT Team

for Flexibility

Far too convoluted a process to get the look you want plus charges for every add-on.
So much so I never managed to get my site up and running, I have now moved to another Theme from a different provider.

ait

Author response

Hi there,
thanks for your feedback.
We have an Important Notice on the theme presentation page: https://prntscr.com/gk7xui
Thanks for your understanding.
Kind regards
AIT

for Bugs

shop is not mobile friendly anymore since WooCommerce updatet. Mobile user can't view pictures anymore. And rating shop items can not be done anymore either..

Sad because i really liked the theme!

ait

Author response

Hi there,
perhaps not all updates of 3rd party plugins are available within a few hours or days, anyhow feel free to have a look at enclosed screenshots which proves that keep all of our products up-to-date is our core business. Thanks for understanding.
- https://prntscr.com/h5m03k
- https://prntscr.com/h5lw37
Best regards!
AIT

for Documentation Quality

I couldn't choose more than one reason for my rating, but documentation is not the only problem here. I purchased this theme years ago and it was awesome. The only major flaw at the time was it wasn't responsive. The map pins were included with the theme and you were able to customize every single aspect of the listing page.

I recently purchased the theme again for a client, thinking I was getting the same great theme AND it was responsive. Unfortunately, since my first purchase, the authors decided to get greedy and remove most of the elements that made it great. You no longer get map pins for instance. Who puts out a directory theme or plugin and NOT include map icons? AIT, that's who! The thing that brought me to this review was the fact that although they display several examples of the theme, they do not supply dummy content, OR documentation that explains how to replicate that design.

Unfortunately, I am stuck with this theme since it's a HORRIBLE experience to get your money back from Envato, since they behave like gestapos. So, if you want a theme that has more bugs than a roach infested hostel, or if you want to pay extra for things the theme USED to include, then this garbage is for you! For those who need something stable and reliable, GO ELSEWHERE!

ait

Author response

Hello,

Thank you for taking the time to tell us why our service failed to meet your expectations.
Dericetory+ theme presentation on Themeforest's market place comes with an important notice https://prntscr.com/gk7xui

Anyhow, the new product Directory+ is quite different product by comparing with the previous old one Directory theme as it comes built with our Framework II that uses Page Builder, +30 pre-made custom post types and the elements in order to display them in page builder. A very useful toll Theme Options thanks to which you can manage colors, packages, payments, and many many others settings without coding ... For detailed info please have a look at the following articles:
- https://www.ait-themes.club/biggest-update-ever-directory-wordpress-theme/
- https://www.ait-themes.club/basic-settings-for-directory-themes-how-to-work-with-theme-options/
- https://www.ait-themes.club/new-ait-page-builder-simplifies-the-creation-of-wordpress-websites/
- https://www.ait-themes.club/how-to-create-a-simple-slider-in-wordpress-via-ait-page-builder/
As you can see, there are many many new and useful features and that's why we have decided not to include map pins and create the database of them that is available for a good price.
Of course you can start working with the theme right after theme installation by importing the demo content: https://www.ait-themes.club/doc/import-demo-content-video-tutorial/

Last but not least we have to follow Envato's refund policy that is available at: https://themeforest.net/page/customer_refund_policy

Thanks for understanding.
Kind regads!
AIT

for Customer Support

I was planning to build a second directory. I am an existing client and I had some questions before buying the second theme license and all the required plugins.
After 3 emails in 5 days, Nothing? They are totally lost my business.
Sad, good theme, without customer service, bad business model.
Good luck with the next client.
I am buying another theme from another vendor.

ait

Author response

Hi there,
although your username searchranker1 we haven't been able to trace up in history of email or pre-sale questions, we have found the email posted by xxxx@searchranker.com on 2017-09-18 .
We are sorry for that, anyhow there are no other similar usernames in our archive. Please kindly have a look at the screenshot as it is highly possible sent by you with our answer within 2 days(!): https://prntscr.com/gwehm5
Best!
AIT

for Code Quality

I would respond to your last response, but I cannot find a way to do so...

This theme cost me hundreds of dollars and many months of headache. Once I switched ot another list theme, things are working properly.

While you may say that I can't be correct because of all your good reviews, it's hard for me to believe that you have so many good reviews - all I see is negative, and my experience was terrible. Both with customer service who refused to help at all - but only referred me to buy other products, which I did, and they didn't work either.

The other coders I hired to fix the issues were amazed at how strangely you coded this theme- it is poorly coded and poorly documented. Poor customer service - and I cannot recommend it to anyone. I'm sorry - I really wish I could.

I hope that you are able to change that. in which case, I'm happy to re-review your product.

ait

Author response

Hi there,
it's hard to understand what exactly did you mean with refused service as obviously we answer to our clients in order to help them working with our products within from a few hours till 1-2 working days. Some URL to your ticket posted in our system (custom support would help). Secondly, the similar situation regarding telling us that theme is poorly coded. We would highly appreciate some examples in the future.
Thanks for understanding.
Best regards!
AIT

for Feature Availability

I was looking for the language support. The Advertisement of Directory+ looks like as there was 26 Languages included. I i see that i have to pay over 50$ again for the language files. I think your advertisment is misleading your customers.

I'm really frustrated and disappointed after that experience.

ait

Author response

Hi there,
1 star if really unfair as we have clearly presented the "Important Notice" on themeforest's product page - https://prntscr.com/gk7xui
Regards!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

by
by
by
by
by
by