1,453 Reviews

for Bugs

Lots of problems with this theme.
- The animated counters don't go faster if they have to count to a big number (so it takes 10 minutes to count to 6000... people aren't going to wait that long)
- There seem to be a bug with the cache system, every time you update the theme the page is white and you need to refresh
- The page builder sometime stops working and all your work is lost``

for Feature Availability

It's a fraud! You say in your image 27 languages available... but I've to pay 55 dollars to have them... The worst buy in my Envato history! Bad!

ait

Author response

Hello,

thanks for asking. Please kindly note there is a mention on theme presentation page that explains: - https://prntscr.com/gk7xui - https://prntscr.com/i841jk If you have purchased the product by mistake some days/weeks ago (you were not aware of the fact that theme comes as a SINGLE product that doesn’t includes all plugins) you should follow these steps: http://goo.gl/6J8KSP Please do not forget to mention also the reason of your refund request.

Kind regards! AIT

for Other

On the first try the theme did not install correctly from the download here at ThemeForest.net. However, I went to the IT-Themes website and logged in and was able to download a newer, updated version and it has installed perfectly. So far so good. Thanks

for Customer Support

horrible.......want a refund....tried making the google map appear to much stress and a headache im very competent on alot of things but theme isnt the one

for Other

I purchased the theme, uploaded it to wordpress and now it's useless. Can't do anything with it! Is this a stripped down version of the 'Live View'?

ait

Author response

Hi there,
thanks for your feedback. We are sorry for your misunderstanding.
Please kindly have a look at the theme page presentation where it is mentioned the important notice:
https://prntscr.com/gk7xui as well as the following list of the extension plugins that are not included: https://prntscr.com/i841jk
Thank you for your understanding.
Kind regards!
AIT Team

for Bugs

Website worked for a couple of months, then became buggy after their automatic updates. If you get this template DO NOT UPDATE IT!

I asked for help but my support was over, and they told me it was probably a third party plugin. (Only third party plugin I had was Google Analytics)

ait

Author response

Hi there,
thanks for your feedback. Could you provide our team of mentioned bugs via pre-sale question on www.ait-theme.club? The best would be to post also the support by AIT SysInfo plugin that can be found at: https://www.ait-themes.club/wordpress-plugins/ait-sysinfo/
It will help us to have a look closer at your issue.
Thanks for understanding.
Sincerely!
AIT Team.

many mistakes that do not fix
many mistakes that do not fix

ait

Author response

Hi there,
thanks for your feedback. Could you provide our team of mentioned bugs? In fact it is our goal to keep each of our products up-to-date. In general, support covers mainly finding of solutions for problems and helps to users to find the way how to use any of our products. And if there is a bug we’ll fix it as soon as possible.
Anyhow, we'd like to point out also that each release for the market have to pass the double check on different own installation as well as they are checked also by Envato team.
Thanks for understanding.
Kind regards!
AIT Team

for Feature Availability

Most features are purchasable extras.

ait

Author response

Hi there,
our core business to to kept all of our products up-to-date - which means that we continuously add new features/languages, keep themes/plugins compatible with WordPress CMS and the other plugins that are implemented with our templates, security updates, fixing the bugs
Thanks for understanding.
Best!

for Customer Support

Support is excellent. Love the theme too. Very simple to setup.

ait

Author response

Hi there,
thanks a lot for your compliments. Enjoy the theme!
Best regards!
AIT Team

for Design Quality

I was waiting litle bit more from design

ait

Author response

Hi there,
should you be interesting to share with us your idea/s feel free to contact us via marketing@ait-themes.com
Best!

for Other

It's not for professional use.
1. When you import about 8000 records into this theme. The speed of database is dramaticly slows down. Searching specific record lasts 11 seconds.
2. Google says that most important data searched by users is NAP - and this data is placed on the very bottom of each presentation
3. If you set up a plan which consists logo and adress it looks ridiculously

ait

Author response

Hi there,

1. speed of website may be influenced by many things, but considering your number of item posts that wordpress and theme needs process, consequently it looks like server cannot process them faster. In general we recommend WP Super Cache plugin to cache content as most as possible, but google maps and other pages that manipulate item posts need process standard wordpress queries to get posts from database and render their data.
To run directory type website where are so many data may be expected speed problem using standard shared web hosting. More posts in database require more powerful server to process all necessary data in time.

As it's wordpress theme, all our queries in theme are limited and optimized to use only standard wordpress way to manipulate data, so from our side we can unfortunately recommend only caching plugin and mainly considering to use powerful dedicated server to handle all data of website in time...

Anyhow, we'll re-consider all of posted above issues and make decision in order to provide the better services and functionality by our themes.

Thanks for understanding!
Best regards!
AIT

for Feature Availability

When I purchase this theme, AIT developer has not published "IMPORTANT NOTICE" regarding extra plugins. I think, 'rating or review' is the main function of any directory theme and this theme doesn't have review functionality.

I hope they provide all functions to users like me.

ait

Author response

Hi there,
there are the following important information from the moment when we have came with this offer: https://prntscr.com/i841jk and https://prntscr.com/gk7xui
Review Items plugin as an extension plugin as you can find it also in the screenshot posted above.
Kind!
AIT

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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