pixelthrone

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217 comments found.

Hello, first of all compliments to this theme. It works great and is very clear! I just encountered 2 problems. The first is; How can I remove the contact form, I would like to keep the Google maps, that’s why I like to keep the contact template. The second is; The lowest page has a problem with the parallax, it doesn’t slide tot the top there’s a white filed above. The problem is not in the page or the image, because when I switch the page with another one, the problem still occurs in the bottom page.

Hope you can help me.

Kind regard, Billy

Anybody here?

Hi,
Sorry for the delay, I had a health problem that has me away a little bit the work, I hope now able to answer with less delay.

To remove the contact form, use this custom css:

.contact-form-wrapper {
  display: none;
}

Send me your site url so I can debug the 2th problem.

Please use our online forum is easier to talk.

Hello, the Contact form removal worked fine!. I posted the parallax problem also on: http://support.pixelthrone.com/discussion/comment/9590#Comment_9590 but did not receive an answer. The url of my problem is: http://www.arbobemiddelingrosmalen.nl/ I hop you can still help me.

Kind regards, Billy

Youtube video module is not working in standard pages. Any information on this?

Hi, Sorry for the delay, I have a health problem that has left me more absent from work.

The theme only supports native video.

Hello,

I noticed the theme was last updated on February 20th. Please, can you at least update the demo file as well? Is this too much to ask for?

Hi, Sorry for the delay, I have a health problem that has left me more absent from work.

Sorry but what demo files are missing?

I did not ay it was missing. All I humbly ask for is an updated file.

I am not able to edit the contact form information. I found the words I wanted to edit in two different pages when in the EDITOR area of the template, but it doesn’t update the website.

Hi, Can you tell me which words you want to edit?

Is it safe to update to WP 4.2.2?

Hi, So far I have not had any complaints. And by the tests I did everything works fine.

Hi, I just noticed that your support page has been completely wiped and my user account and topic have been removed. Is there a reason why? I’ve been waiting for an answer for weeks now! Thanks

Hi,
Sorry for the delay.
Our support system has changed.
You can access the new system using the same url.
http://support.pixelthrone.com/

When the transition was made unfortunately we can not copy the old information. But all tickets were answered and closed.

Thank you. I have created a new account and also a new topic. thanks

do_popi

do_popi Purchased

The visual composer doesn’t work. I would like to know how to activate it. Link to your support http://support.pixelthrone.com/ doesn’t work.

Hi,
The ticksy app is doing a server upgrade.
Please wait 1/2 hour and try again.

Dear PT, thinking of buying this theme, but I have 1 question: I don’t see any blog in the previews. Can you show an example or url so I can see how a blog is set and rendered within the single page? Or does it get a different (single) page?

Already found out: it’s called News.

Hi,
First, I want to apologize for the delay. Unfortunately I have been absent for solving personal problems.

Yes it is the news section.

Another question: I saw your youtube videos “Frontend Page Building” and “Backend Page Building” for the Alma Theme. Does the Disillusion Theme offer the same amount of customization??

Hi,
First, I want to apologize for the delay. Unfortunately I have been absent for solving personal problems.

Unfortunately the theme has no frontend option.
We are making a rebuild of the theme which will already include it.

Question 3: Google doesn’t index content after a hashtag, like f.i. “www.example.com/#content1”. On https://developers.google.com/webmasters/ajax-crawling/docs/getting-started they say it should be “www.example.com/#!content1” (with #!) in order for the crawler to index it. How does this theme handle this?

I tried to post my questions in the support forum, but I didn’t make a purchase yet, so thanks for answering!

Hi,
First, I want to apologize for the delay. Unfortunately I have been absent for solving personal problems.

Isso sera uma das opções que ficara corrigida com a nova versão do theme.

Goodbye pixelthrone

Hi,
First, I want to apologize for the delay. Unfortunately I have been absent for solving personal problems.

I will respond to your comments.

the theme seems not working properly with wordpress 4.4.+

the theme seems not working properly with wordpress 4.4.+

Hi, sorry for the delay. Access to our forum so we can analyze better your problem.

Hi!

I can’t add a image in the visual composer. When i add the image, it simply doesn’t appear? What am i doing wrong?

To which version?—and when will the bug be fixed?

Before 4.5

Please ignore, I uploaded a new pack with the fix.

I’ve posted 2 support tickets and no one is answering me?

http://support.pixelthrone.com/?envato_item_id=4077030 https://pixelthrone.ticksy.com/ticket/814533

I paid for this theme with the promise of support and it looks like you take a very long time to answer everyone’s questions.

Hi, Sorry for the delay, but if we do not have the same time zone it can add a few extra hours. Nonetheless I answered the tickets.

You’re not answering the one about Google maps I posted 2 days ago in the support forum (I created a ticket) I’m asking you again here see below \/

Hi, Your tickets will be answered. Unfortunately we could not be as fast as you liked.

There is no use letting several comments because nothing will help accelerate the response, this is a difficult week for us because we are working on launching a new product.

We hope to be faster for next week.

I posted this question in your support forum over 24 hours ago and it remains unanswered.

http://support.pixelthrone.com/?envato_item_id=4077030

I am simply trying to add a Google Map to a page. I used the visual editor and added a map. I have verified the Google map link is correct. I also tried the Google Maps short URL – and I have tried both the default template and the contact template – nothing is working. The page shows up with a blank box (see URL: http://judycantwell.com/wordpress/#location ) and there is no map.

Hi, Your tickets will be answered. Unfortunately we could not be as fast as you liked.

There is no use letting several comments because nothing will help accelerate the response, this is a difficult week for us because we are working on launching a new product.

We hope to be faster for next week.

I asked this question several days ago in your support forum and you aren’t answering me.

Hello?????

I am simply trying to add a Google Map to this page. I used the visual editor and added a map. I have verified the Google map link is correct. I also tried the Google Maps short URL – and I have tried both the default template and the contact template – nothing is working. The page shows up with a blank box (see URL: http://judycantwell.com/wordpress/#location ) and there is no map.

What am I doing wrong?

I asked this question several days ago in your support forum and you aren’t answering me.

Hello?????

I am simply trying to add a Google Map to this page. I used the visual editor and added a map. I have verified the Google map link is correct. I also tried the Google Maps short URL – and I have tried both the default template and the contact template – nothing is working. The page shows up with a blank box (see URL: http://judycantwell.com/wordpress/#location ) and there is no map.

What am I doing wrong?

Hi, Your tickets will be answered. Unfortunately we could not be as fast as you liked.

There is no use letting several comments because nothing will help accelerate the response, this is a difficult week for us because we are working on launching a new product.

We hope to be faster for next week.

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