BillyKid

BillyKid supports this item

Supported

1378 comments found.

I have tried to use the toggle code as specified in your documentation but its not working properly and there is no insert shortcode toggle in page builder. I have used the code [bk_toggle title=’Toggle’ closed=0]

PLACE YOUR CONTENT HERE

[/ bk_toggle] what is the right code to make it work? Regards, Patrik

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

Hello, I am writing here because my support has expired.

I need your theme, which I bought some time ago, to look similar to this one (www.logotec3d.com), even in responsive behavior.

Would it be possible to modify it to look alike?

Thank you.

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

Hi I need a simple thing which cant find a way to do it. I need some transparency on the drop down menu, can you tell me what can I do to achieve this?\

Thank you!

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

Hi I am having an issue with WPML translator plugin and their support says that the theme is not compatible. Can you please help?

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

any news for Wordpress update 4.7.3 ?

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

jfmm

jfmm Purchased

Hi from Spain,

How do you get an Google Map API (how do you create the project, etc)? How can I use it in the template? Can I use it to put the background in a Portolio item the Google Street View?

This information is not in the documentation.

Regards, and thanks in advance.

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

jfmm

jfmm Purchased

The documentation do not include the use of Google Map API of theme.

Hi,

You can get API key here:

https://developers.google.com/maps/documentation/javascript/get-api-key

in case of any problems don’t hesitate to ask.

BR

Hi again. I just spent 195 dollars buying WPML plug in and your theme is not compatible with it even though you state it is in the description. Please contact me to find a solution asap.

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

stiwok

stiwok Purchased

Hi,

I need two different portfolio layouts (Masonry and Metro) in two different pages. Can one portfolio item have two different thumbnails, so I can use one thumbnail in the Masonry layout and the other one in Metro layout?

Thank you in advance!

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

Hi, I’m having an issue with the filters on the left side bar. As you can see on my website : http://concerts.val3rie.com I have a lot of filters, and when you scroll down the page and select any artist from the left column. the page doesn’t go up, where the results are…I don’t know if that can be fixed or arranged? Hope you can help. Thanks!

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

compatible with wordpress 4.7.3? and woocommerce 3?

syndr0me

syndr0me Purchased

hi billykid, i have update to latest, but in info i see 2.9.5 version not 2.9.6

Hi,

Please be patient – update is being reviewed by envato team. You will get email once it is ready.

BR

syndr0me

syndr0me Purchased

ok perfect

Hi, when a wp 4.7.3 compatible version of the theme will be released?

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

Its been over 5 months since your last update to the theme. Are you still supporting it with updates? Planning on updating wordpress soon and need to know. If your not going to support 4.7.* and beyond let me know to change theme. Thanks.

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

Hello, I see that you no longer offer support for this theme…will there still be updates? Specifically, will there be a compatibility update for WooCommerce 3.0?? Thank you!

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

This is really annoying. The second author, who just leaves the customers alone with their problems. This is so UNFAIR !!!!!

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

Hi, I want to make porfolio sort by random category. Not random pictures, just random categories. For example, If I have 2 categories, nature and travel, I want to randomly show all pictures from the first and then from the other. Thank you!

Hi,

Sorry for late response. Please update to latest version 2.9.6 and see if problem still exists. If so please open a ticket via support forum https://billykid.ticksy.com/

BR

rafoarc

rafoarc Purchased

hello. The “v 2.9.6 09/06/2017” update changelog does not include the “Changed files from previous version:” part. Can you please update that? Also, I had several support tickets open without any answer for three months. Now my support period is over and the only answer I got is ‘please update to the new version’. Please see how you can resolve this. Sorry for posting here, but I can’t open a ticket anymore.

Hi,

I will add changed files in a minute. Please contact me via profile page contact form and link to unresolved tickets and I’ll try to help.

BR

Hello,

I tried opening a ticket on your ticket site, but my support has expired, how do I purchase extended support? The themeforest site says you no longer offer support??

I just updated to version 2.9.6 and on the WooCommerce Checkout page, the Country field is broken. It usually functions as a drop down menu of countries, but it is now a typable field and will not allow the user to proceed no matter what country they enter.

I am on Wordpress 4.8, WC 3.0.8
I tried deactivating all plugins and the Checkout page contents disappeared completely. I tried switching themes, and the Country field functioned correctly again.

You can reproduce this issue by visiting https://www.printablecuttablecreatables.com/creatables/ Add any paid item to you cart and click Checkout On the Checkout page, you will see the country field issue.

Thank you for your assistance!

I contacted WooCommerce regarding this issue as well and they said the select2.css file being loaded by the site is different than their most current file here: https://raw.githubusercontent.com/woocommerce/woocommerce/master/assets/css/select2.css

They said the select2.css file needs to be replaced within the theme, however, I cannot seem to find an existing file in the theme named select2.css. If you could either implement this fix in the theme, or let me know where I can find this file, I would greatly appreciate it as it has been 4 days that customers are unable to purchase from my site!

Thank you!!

Hi,

Sorry for late response. I’ve just checked it twice and it is working – I was able to add item to cart and checkout and proceed to paypal login page:

http://www.awesomescreenshot.com/image/2598216/d419e5439e82977e29feaae4116e3b94

Is it still not working for You? Please remove all other plugins installed and leave just themem with woocommerce and see if the problem still exists.

Please let me know and I’ll try to fix it in next release.

BR

Hi, Thank you for your response. No it is still not working for me. The Country field is still a typing field – no drop down, in some cases, I am able to manually enter the Country and State and can proceed to payment: https://goo.gl/kn89UR

However in some cases, the State field becomes un-editable so the user can’t even enter anything and cannot proceed (as shown in this screen shot): https://goo.gl/ei1Hmc

As mentioned in my original post, I have already tried deactivating all plugins except WooCommerce (and just did it again) – all content from the Checkout, Cart pages disappeared: https://goo.gl/4dSFys

I have tried in Safari, Firefox, and Chrome browsers, as well as on my smartphone. I have also purged cache on the site, and in my browsers.

When is the next release expected? This has severely impacted my sales over the past 5 days, and I cannot afford to wait weeks or months for the next release. I am happy to pay for extended support but cannot find any way to do so. How do I restore the dropdown functionality, or at least allow the user to reliably enter their Country/State manually?

Your continued support is greatly appreciated!!!!

loheide

loheide Purchased

​Hello,

I have the following problem: The header menue of my website ist not in the middle of the site, but split between the logo (on the far left) and other menue items (on the far right).

I want to limit the header to max. 1500px, so it is located together in the middle above the pictures.

Example:

My page with the splitted header/menue far left and far right

http://joerg-loheide.com/​

This is how I want my header to look like:

http://justinmezzell.com/​

Hi,

sorry for late response. Please remove all custom css related to header if You added any and add this code:

#bk-header.bk-classic-header-top #bk-header-inner-wrap { max-width: 1000px; margin: auto; } #nav-main { float: right; }

BR

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