62 comments found.
Sorry in advance for my dumb question but I downloaded sample data with the theme and for the absolute life of me I cannot figure out how to edit the social media icons on the menu bar. Also if you are feeling generous enough to answer a second query, how do I populate the Events page with the events. It’s blank. If I can solve these 2 life mysteries then I can excitedly hit publish on my shiny new DJ website.
Hello,
Thank you for choosing our theme!
The social icons inherit the links (URLs) to your social profiles specified in the Appearance > ThemeREX Addons > Socials tab.
The events are managed under WordPress dashboard > Events. Let our Tech support team have a closer look at your website settings. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will help you as soon as possible.
Regards.
Can you change the picture? Is it customizable?
Considering purchasing your theme. Do you offer full service integration and is there any plans to incorporate ChatGPT into the backend for content?
Hello,
Thank you for your interest in our theme!
Could you please contact our Customization studio and specify what service integration you mean at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
As for the ChatGPT integration, we do appreciate the suggestion and have passed it to Our Development Department for consideration. However, the major part of our themes has already this feature. Please consider these themes:
1. https://themeforest.net/item/ann-artificial-neural-network-wordpress-theme/44937622
2. https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
3. https://themeforest.net/item/vocal-singing-voice-training-wordpress-theme/43942898?s_rank=3
4. https://themeforest.net/item/the-gig-standup-club-night-bar-wordpress-theme/35759592?s_rank=23
5. https://themeforest.net/item/verse-music-radio-concert-wordpress-theme/44322390?s_rank=2
6. https://themeforest.net/item/muzicon-music-festival-concert-wordpress-theme/40330277?s_rank=12
Regards.
Will do. While you have a list of themes with ChatGPT, I would prefer the it with this theme. Also, the following theme you listed does not have ChatGPT. https://themeforest.net/item/verse-music-radio-concert-wordpress-theme/44322390?s_rank=2
Verse theme allows you to create content with chatGPT. Please check https://verse.themerex.net/splash/
Regards.
hey! is it possible to change the language of the month on the events page? and display the day above the big number on the left? an perhaps a flyer also?
what about the single event page? also customizable?
the gallery, is it possible to have a gallery for every event? or only one page?
thank you 
Hello,
Thanks for reaching out to us!
Sure. The theme has a language .pot file allowing to translate all the text strings.
Events functionality is facilitated with The Events Calendar free version, and Single event pages are built according to a standard template. You can add any content to this section – https://prnt.sc/H_F6F0EtQUJL with the page builder.
Our Custom Team can help you with the events customization. Please feel free to contact them at https://themerex.net/support/ (select “Get a free quote” category).
Thank you!
Hello how can we make the play button still show on mobile devices. The play button disappears. The one similar to the one on your demo page here:
https://preview.themeforest.net/item/dj-rainflow-music-band-musician-wp-theme/full_screen_preview/20903456?_ga=2.70773464.996680465.1674506461-1411588124.1674506461Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Best regards.
It won’t let me, it says support is expired.
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you!
That’s unfortunate, I believe something is wrong with the theme and you will force me to re-purchase support
If you mean this play button https://prnt.sc/obw-qx8hbiKx , please add this CSS rule to Customize > Additional CSS to make it visible on mobile:
@media (max-width: 479px){ .trx_addons_video_player.with_cover .video_hover { margin-top: 7em !important; } .trx_addons_video_player.with_cover { overflow: visible; } }
Unfortunately, we are not able to provide detailed support here. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Thank you for your understanding!
That worked, thank you!
Hi Author, if I update all the plugins here, will my website not be damaged? Thanks
https://monosnap.com/file/RdZAPG4DGYj7nuy0PpaqjiSchH9AhE https://monosnap.com/file/8tLVO9RteyqJSuKoUimdng8hifatK6Hello,
Feel free to update the above mentioned plugins. We have not encountered any related issues so far. In case you come across any difficulties, please get in touch with our Tech support team at https://themerex.net/support.
Regards
Hello. I would like to hide the header, but leave the menu visible… that is, hide the breadcrumbs area only. My goal is that the header of an internal page looks like the one on the home page.
Hello,
Thank you for choosing our theme!
To use the header layout from the homepage please choose Default Header in the Theme Options of the correspondent page – https://prnt.sc/znlArLkj4Tft
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hello, I have reviewed the documentation several times and I don’t understand how to change the logo. I think there are several ways to do it but none works for me
Hello,
Thank you for contacting us!
The logo is available for editing for each particular layout under Layouts> All layouts > choose the required header > Edit – https://prnt.sc/bV5zSy1ovHIw For more information, please check http://djrainflow.ancorathemes.com/doc/#layouts
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Thanks for answering so quickly. Another question, I want to change the urls of the social networks in the footer but when I go to layout and then to footer the option to change the urls in the social media section does not appear. Where can I change it if not there?
The social icons inherit the links (URLs) to your social profiles specified in the Appearance > ThemeREX Addons > Socials tab.
Our support assistance is provided via support tickets only. Moving forward, in case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified help.
Regards.
But in that area you can only configure the Instagram api, I don’t see that you can add urls from other social networks
Please navigate to Appearance > ThemeREX Addons > Socials tab and change urls of the social networks. Here is the screenshot – https://prnt.sc/UnJ_YZpZyPvL
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I am trying to change the area at the beginning of the website where this text appears: SUPERMIX ENTERTAINMENT 12″ VINYL. I see that I can easily change the disc image but not the background image where the DJ appears.
Where can I change the background image with the DJ?
Thank you and regards
Hello,
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
I can’t open a bug ticket on your site because the support has expired, but given that your update has ruined an otherwise excellent site, I think it’s a problem you should fix. I updated the template to the latest version 1.3.6, which does not have a changelog on the themeforest site. After the update, the menu in the TOP section disappeared from the site. I flushed the cache, went into the template settings and re-saved it, but nothing changed. The menu is missing at the top!
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi there,
On my website, Instagram API doesn’t work. I have the key and access token but it does not show the images from my Instagram profile.
Can you help with this.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Regards.
I already submit the request. Not responded till now.
Let our Tech support team have a closer look at your website settings. Please provide your website details in your support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you.
hey your theme is super but please remove dj man images in slider the total size over 3mb it getting too many time to load
Hello,
Thank you for your notice! You may replace slider images in the Dashboard -> Slider Revolution. Please check the screenshot: https://prnt.sc/iXkNMI2RSWXk
Our Tech Support team will be glad to assist you in case you still have any questions. Just submit a support ticket at https://themerex.net/support.
Regards
Are you planning on introducing elementor demos to this theme?
Hello,
Thanks for reaching out to us!
Currently, we are not planning to add Elementor demos. This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Hi, are you planning any upcoming discounts?
Hello,
Could you please submit “Presales Question” ticket at https://themerex.net/support/ ? Our Team will be glad to help you with your request.
Thank you!
How to setup the ThemeRex Socials plugin? If I press the “GET ACCESS TOKEN” button I got this:
“{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}”
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
-
Hello,
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi. WP BAkery is not loading properly on my site. Please help.
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery settings. In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
hello,
we have just buy your theme and under the theme option save not working.
its giving 403 error.
https://prnt.sc/1xm3jn9Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Could you please provide your website details in the support ticket at https://themerex.net/support/ ?Our Tech Support team will assist you as soon as possible. Thank you!
Regards.
TICKET #54367
any repy so far
I have my header in HOME which is no longer transparent but with a blue background, how do I put it back in transparent? THANK YOU
Can you help me for this transparency is urgent? thank you
I left a post yesterday morning? THANK YOU
Did you get my message it’s urgent? THANK YOU
Hello,
Thank you for contacting us!
Please note that the Standard Ticket Response time is within 24 hours. Your support ticket has been updated.
If the issue persists, could you please provide your website login details at https://support.themerex.net/ticket/53935 ? Our team will assist you as soon as possible. Thank you!
Regards.
avez vous ou regardez pourquoi la transparence ne s’affiche pas en page d’accueil même avec le over ? Merci
Our Support Operator has provided the solution in your support ticket. Please check it. Now the header is transparent: https://prnt.sc/1xgspsz
Regards.
hello, the theme is up to date in 2021 and GDPR / RGPD standards? thank you.
Hello,
Thank you for contacting us!
Please note that the template includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Also, the template is compatible with the GDPR Framework plugin, though it is not included into the theme’s package.
Currently, we are planning a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
je vois aussi que woocommerce ne sera pas pris sur la dernière version 5.8.0 ?
The theme is compatible with the latest version of WooCommerce. Feel free to use it. In case you get any problems, our Tech support is always ready to assist you at https://themerex.net/support/
Regards.
the theme is compatible with the latest wordpress version?
The theme is compatible with the latest Wordpress version. Just install Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/ and update all bundled plugins following the guide – http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
The template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you.
Regards.
after updateting all 4 plugins with the themeRex Update (license key) the fullwidht slider at top (home 1 and also home 2 templates) are narrowing down on first page load..only after clicking somewhere into the page or resizing the browser-window just a bit the full-width slider is layed our properley again…no changes where made from our side content-wise or in any setup-tab or bakery..its just because of updating the 4 plugins…
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at the issue. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Thank you!
WPBakery isn’t working at all and I can not edit any of the page content. Has there been an update in the past few days?
We are using the WordPress versions as instructed. We still cannot get WP Bakery Backend Editor to even load? Is this a known issue?
Hello,
Thanks for reaching out to us!
The issue is caused by outdated plugins (Ess.Grid, Slider Revolution, WPBakery Page Builder). To avoid it, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/48350
Regards.
