176 comments found.
Portfolio images wont upload after updated Wordpress 5.5 patch 
/ Rolled back WP version 5.4.2 and works fine
Hey there,
Please create a support ticket at https://codestag.com/support and we’ll be able to assist you better with this.
Hope this helps
Hi there! Very pleased with this theme, but concerned it’s no longer being maintained/updated. Are you still developing this, or will I have to explore alternatives for the future?
Hi there Bran,
We’re constantly monitoring our products and themes. Updates usually go around each bug we find at the earliest possible.
And don’t worry we’re always here to help you. You can get to us faster from our support at https://codestag.com/suppot
Hope this helps!
Hello, i just purcashed but i can activate the licence at the settings
License keys do not match.
Hi there,
That purchase field is for users who have purchased themes from Codestag.com, not when you purchase from ThemeForest.
To set up automatic updates, you can download Envato Market plugin by the Envato team.
Thanks.
Hello, how would I get the map to work with the new google maps API? Currently I get the Sorry! Something went wrong. dialogue in the box when loading any maps.
Hi there,
We’d love to help you out. Can you please post the comment from the account you purchased the theme or contact us directly via our support site?
Thanks.
Hi, I am using an older version of the theme which was featured on the envato free files of the month so I dont have an account from which I purchased. Any help would be greatly appreciated though!
I see. Thanks for clarifying.
Can you please head to your WordPress Settings > StagTools and make sure API key is filled for Google Maps.
Hey guys, I have bought this theme in 2014 and it made my website look great ever since. My hosting recently transferred my website to a new platform to make it ready for php7, and ever since they did that, my website is having troubles displaying correctly.
Does this theme support PHP7? Or should I prepare to move to another theme? I’d love to keep this theme, because even after all these years I still love the look of it!
Hope to get a comment even though i don’t have support for this item anymore.
Kind Regards,
Vincent
Hey Vincent,
Nice to hear back from you after all this while and really glad to see that you’re still liking the theme.
To answer your question:
Yes, DocType does support PHP7, in fact the our demo is running PHP7+ without any problems.
If you’re having issues, please create a ticket over at our support site and we’d be glad to help you out. Note that it will require an active support package.
Thanks.
Thanks for the really fast response to my question!
Thats great news! I’ll try to figure it out myself first, but if i’m not able to fix the problem I’ll make sure to create a ticket and renew my support package. Great service guys! I appreciate it!
Vincent
Sure, Vincent. The publish date might be old but we’re actively monitoring all themes 
Last update to DocType was on 11 April, ‘18.
DocType, among all our themes, is also compatible with WordPress’ upcoming Gutenberg editor.
All the best!
Hi! I purchased the theme in 2014 and the Contact Form worked fine until now. Now the wordpress says that the email is succesfully sent but I never receive it. Any tips to fix this mistake? Thanks
Hello there,
It’s most probably because of your server not sending any emails out. Try installing and running the plugin ‘Check Email’ to test the emails and if you see success message and yet not receive any email, you must contact to your service provider.
Hope it helps. Thanks.
Menu links not working on Iphone. Doctype Theme looks great but not working on Iphone, namely Iphone7. it does work on Android) Just launched this site linked below, I’m an experienced Wordpress Designer. Is there an upgrade needed or ??? http://screamingdime.com/
Hi there. Thanks for writing in.
Support for all our themes is provided to all verified buyers at our support desk at http://codestag.com/support Please open a ticket there and one of us will gladly help. Thanks! John
Just replied to ur email. The menu links do not work on Iphone 7, including the demo ( my client just checked this out). It appears an update is needed to the theme. This is really urgent as we just launched a site and it can’t be used on Iphone and searching the name on Google on all platforms, comes up but gets a missing page with links to Doctype posts.
Thanks replying via ur support chat.The Doctype theme needs Iphone 7 upgrade from your chat and will go to developer. Can you confirm? Also search the company name on google has a link to the clients page, but shows a Page Not Found on all browsers. This is not good for SEO. Can you pls respond to this? This is really crucial.
Hi again
The Page not found might be caused by a big number of reasons, definitely not theme related. Let me remind you that since you got the theme as Free theme of the month, the files are quite outdated and incompatible with the latest WordPress version.
Thank you.
John
So an outdated theme was released for free on Themeforest less than a year ago… With the current issues (menu not working on Iphone 7 & search issue which I’ve never seen on any other theme I’ve used) how can one feel confident that the version for sale will function properly and be supported?
Hi, sorry to hear that you feel this way. However you have been asking for theme support while you got the theme as a free file. As I have told you earlier I am not aware of the cause of the search results issue and we are not able to look into it further without a paid support subscription.
Regarding buyer confidence, you may look at our Author rating and you will see that we stand behind our products.
Many thanks John
Does your most updated theme work with iphone7 yet?
If you look at it from another perspective, downloading a “FREE” template that does not work right 6 months later is very detrimental to anyone who downloaded it, in addition to be a bad reflection on credibility from designer to developer. While it may not be the case, it looks like a way just to force people to buy the updated version.
I've spent alot of time trouble shooting this with a client that's not happy , so some followup on this is appreciated. Does your paid version is compatible w iphone 7? Otherwise we will have to use another theme- this has cost me ALOT of time.Hi there
Sad to hear this. The case actually is that you have used a free theme (which btw was provided for free more than a year ago) to build a client project on. This is totally fine, and I am not judging your decision, but you must understand that you insist on receiving support which is provided to verified buyers only.
Now, our developer is looking into this, and if an issue is investigated and verified it will be fixed in a timely manner with an update. Any other issue you are facing (search results etc) is probably due a mis-configuration of the theme or WordPress installation, and we are not willing to look into this unless one has purchased a proper support membership.
We value our verified buyers and their active support memberships and we are always prioritizing their requests.
Thank you
John
Hi,
It seems there is a limit to the overall length of content allowed on the homepage.
I’ve been adding content (several widgets) on the home page and it seems to reach a point where it will not display the full content of the widget but rather says… “READ MORE…”
Is there a way to correct this home page problem?
Cheers,
JD.
The website I am working on is: http://howtoquit.today/
Hi there!
Please open a ticket at our support desk at http://codestag.com/support and we will gladly take a look. Make sure you also include admin login details as they might be needed.
Many thanks!
Ok, I sent in a support ticket. Looking forward to your reply. Thx.
Cheers, JD.
Thanks! Will take a look soon!
We got this template as a free template offer through Envato and wanted to look at how we can change the size of the logo on your support site. However, we cannot create an account as we didn’t get a key as part of the free package. Is there anyway we can create an account without one?. Sorry I should have said the template is doctype.
Hi there
I’m afraid that support is not provided for users who have downloaded the free version of the theme. If you are willing to purchase the theme, feel free to do so and you will get a purchase key to sign up to our support platform.
Thanks! John
Hi, I am using the free version you provided some time ago (1.0.12) with WP 4.5 and I notice that the contact form does not work (says that email is succesfully sent but I never receive it). Is there a fix available?
Regards!
Not actually without taking a look at it, it should definitely work. Unfortunately support is provided for verified buyers only. We appreciate your feedback.
Thanks! John
This theme is terrific! Thank you so much for providing it as a free file on Envato. I downloaded it way back then and found a use for it recently. I highly recommend it! I hope this recommendation with be of some use to anyone considering a purchase. I would definitely buy from Codestag, and if Doctype looks like a theme for you, buy with confidence. Great documentation.
One question: is there a place to find a list of all the available stag_* shortcodes? The Shortcode Generator icon in the toolbar doesn’t display the full list I see on http://docs.codestag.com/article/33-stagtools.
Thanks!
Hi, and thanks for the kind words. You an find the available shortcodes at the github page of the plugin: https://gist.github.com/mauryaratan/6071262
Thanks! John
Perfect, thanks!
If you are check your theme with Google Page Speed, an error will be show on the mobile version. What you have done with it?
I just wanted to know if a small ecommerce store can be integrated into this theme. I might sell a few eBooks and some small merchandise. Is there a plugin to do this? I don’t seek to set up a large eStore.
Hi there, unfortunately it is not officially tested with any ecommerce plugins, so I’m afraid you should give it a try on your own risk
Let us know how it goes.
Thanks!
Hi,
I downloaded this theme as part of a giveaway or bundle. Everything is working fine, except for one thing: the stagtools plugin does not show social icons when I put the [stag_social] shortcode in the textfield. The links are present, I can click on them, but everything is transparent. Any idea how to fix this?
Because this theme was part of the giveaway, I’m not able to register at your website with a purchase code.
Thanks in advance!
VanquishDesign
Hi there
I’m afraid we can;t really help without having a deeper look into your issue. However, support is indeed provided to verified buyers only so if you wish you can purchase a license and jump on our support desk.
Otherwise, make sure you are using the latest versions of WordPress, Stagtools and Doctype.
Thanks!
The theme looks great. But when tested on developers.google.com/speed/pagespeed/insights the mobile version goes in infinite loop. This also happens with your demo installation and also with my live intallation of your theme. If you want screenshot, I can share that too. Would like to get a solution for the same.
When we enable the jetpack’s “Mobile theme” the rediretion stops. But that is not a good option, as your theme is resonsive and it should not be necessary to use other theme for mobile devices.
Hi!
Please open a ticket at http://codestag.com/support as we do not use this comments section for support issues.
Thank you.
Hi, I have made portfolio items in different skills but the skill filter is not showing on the portfolio page. Am I doing something wrong? Thanks.
I found it already.
Glad you did. For any support-related questions please use our support desk at http://codestag.com/support
Thank you
Hello, does this theme work with WPML? And can I use WP 4.2.2.?
thank you
Hi there. Yes, it compatible with both
Hello, I am unsure how to make the Google fonts actually work. I thought I entered it correctly but it isn’t showing the font as I am hoping. Google fonts doesn’t appear to have a clear copy and paste option for a situation like the backend of this theme present.
Any help would be great. Thank you!
Hi there
Please open a ticket at https://codestag.com/support and we will guide you through!
How many items can be displayed on portfolio page… is it possible to store a few hundred projects inside?
Thanks for your answer
Yes, there is no limit on how many projects you can upload. Thanks!
Sounds great man, thanks for your quick answer One more little question. Will the portfolio be displayed as “infinite” scroller or with pagination?
They will just appear infinite without any pagination.
Hi guys, thanks again for another nice theme ! I have only one question, I have a really big portfolio and like to show all of them to my guest and customer. But it make the “portfolio page” very long and the customer have to scroll down for while to see the end of page. Have I miss something or is that not a way to have a s example 20 single portfolios in one page before you go to site “2” and so… kindly
Hi, not such option for now, but we will include it in one of the next updates.
Thanks!
