108 comments found.
Hello,
1. is there a possibility to set a daily limit for products, so that when the limit is reached you can no longer order?
2. Some cakes can be personalized with the text flavor and other types. Is it possible to enable something like this?
Regards,
Ugur
Hello,
Thank you for reaching us!
1. There is an option to manage stock and stock quantity for products (please see screenshot).
2. This can be handled by setting product to be a variable products and flavor and type can be added as attributes. You can find more info on how to set up variable products in this link.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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HI, I inform you that I have a big problem with your theme, I have installed your “Dolcino” plus demo pages on my website, currently under construction, but every time I want to see a page, the screen remains blank always downloading or sometimes it loads the page and after two times it doesn’t load it anymore. I opened a ticket to your website’s support, with a temporary login to access my site directly, but until now I haven’t received a response. I hope to receive, soon as possible, an answer that can solve the problem. Thank you. Regards
Hello,
The theme is working correctly on our end. If you are using PHP 8.1+ please note that we haven’t tested the theme with these versions yet. We recommend using the theme with PHP 8.0 or PHP 7.4.
We could not locate any request with your Envato username so could you please let us know your request ID and we will check? Thank you.
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I apologize but the first request I made did not start, most likely due to a problem with my internet network. Now I repeated the request and I think it was successful. Thanks
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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The problem persists, I sent 2 messages with 2 videos to the Help Center.
Hi,
Your ticket should now be updated with response.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
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Hi, Thank you we finally solved our problem. But we have another problem; We have items menu with a long list of ingredients. The list of ingredient is in one row and we would like to put it in two rows because when we look at the menu on our phone we can’t see the entire list of ingredients and consequently the price is hidden. How can we do please? Looking forward to hearing from you soon. Thank you
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hi We have sent an email to the support of your website but we did not receive a reply Please find below the description of our problem “Hello We would like to inform you that we have a big problem with your theme. We have installed your theme on our website and since then every time we want to access to the page MENU the page is downloading and downloading again but nothing happens. It is like it is not downloading properly. When the client try to access to the page it doesn’t work; It can work like one Time and then not work three times and on and on It happens especially when we try to access to the page on a smartphone; We have made a lot of tests with different smartphone and different way to access the page but no matter what we do the problem remains We have given you our login to access to our website so that you can solve the problem Thank you for your help looking forward to hearing from you soon Regards”
Looking forward to hearing from you as soon as possible Thank you Best regards
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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hello, when will the theme for Wordpress 6.1 become compatible? Thanks
Hi there,
The theme is compatible with WP 5.9 and since there has not been any significant changes you can sure use the theme on the latest version of WP.
The compatibility will for sure be added in the next theme update.
Thank you for your patience.
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hello, when will the theme for Wordpress 6.0.3 become compatible? Thanks
Hello,
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I want to delete the part “portfolio-item” from the permalink for a portfolio post. Now it’s : https://mywebsite.com/portfolio-item/mypage I would like : https:///mywebsite.com/mypage Thanks for your work.
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello,
I’m thinking of buying this template, but would like to know if it only supports the versions I see? Not until latest WP / Woo updates?
Thank you!
Hi there,
Thank you for taking interest in our theme.
Since there have not been any significant changes from WP 5.9 to WP 6.0 you can update your WordPress version without any issue. Also, WooCommerce plugin.
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Hello, we are working for a client on a wordpress site with your theme. We can’t find the option to change the visual aspect of the products page : https://donatien-maitre-eclair.fr/categorie-produit/gammedumois/ Your help would be precious, thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi there, I would like to use this wpbakery add-on : WooCommerce Customize Product Layout for WPBakery Page Builder, because I would like to customize the category and tag pages. Does it work with your theme ? ( It seams that i cannot display products of the category on the page ) Thank you
Hi there,
Thanks for taking an interest! Please understand that this is a third-party addon that we have not tested with our theme, so we cannot guarantee theme compatibility.
Thanks for understanding and let us know if you have any additional questions.
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I try everything with other inner pages but not going good. we just want exact same transparent header.
Hi there,
Thanks for writing in! Please check this article that can help you.
Also if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi, Thanks for providing such great theme.
I’ve found two bugs, I was trying to fix it for several days. Can you help?
1. Dropdown style is broken. I can’t find any dropdown on your your demo website. When dropdown is below it’s working good but not when dropdown is above Also it’s very hard to open it for the first time since clicking area is very small on mobile view
screenshot: https://paste.pics/FW88V2. On mobile view when clicking on the next image arrow nothing happens I can reproduce it on your demo website
screenshot: https://paste.pics/FW88RHi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hi, I have my site hosted on WP Engine and it won’t load at all…
I contacted support and they said it was an issue with the theme
“AGENT (Adam L): Actually it appears to be an issue with the theme AGENT (Adam L): Uncaught Error: Call to undefined function dolcino_mikado_get_button_html() in /nas/content/live/heavenscake20/wp-content/themes/dolcino/framework/lib/mkdf.functions.php:1551\nStack trace:\n#0 /nas/content/live/heavenscake20/wp-content/themes/dolcino/404.php(51): dolcino_mikado_return_button_html(Array)\n#1 AGENT (Adam L): It appear the theme is having issues “
Can you help me fix this please?
It could have happened when WP Engine updated to php 7.4. Is this php supported?
Thanks very much
Hello,
Thank you for reaching us!
We’ve located your ticket on our Help Center and we see that your ticket has now been updated with a response. In case you need further assistance please continue the conversation with our support team at Help Center. They will gladly help you to set up your website within our theme.
Support
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Thanks very much, my issue is now fixed. Great support!
Support
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Hello, I have a mobile problem with your theme. I always have the loading screen active, hiding everything underneath
Hello,
Thank you for reaching us!
As we don’t have enough information in order to help you, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello, when Wp Bakery ver 6.8.0 will be avaible to download via Dolcino ? Thanks
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: Bundled Plugins
If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, and our agends will send you the latest version.
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Hi dear author,
thanks for the amazing theme, But i have few question regarding to my requirements. Actually i was looking for the best theme for my website (https://ufa356s.com/เว็บแทงบอล/) where i am offering the acoustic treatment. But i don’t know about your theme. It will responsive or not according to my store,
Also please recommend me it will make any bad impact in SEO ranking? Awaiting for your recommendations before proceed my order.
Hello,
Thank you for taking an interest in the Dolcino theme!
Dolcino theme is fully responsive and mobile-friendly, and when it comes to SEO, you can see this article about SEO basics for WordPress themes.
For more info about theme options, take a look at official docsr.
If you have additional questions, let us know.
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Hi! i’m enjoying the theme but i’d really like to trasform the timeline in order to have hours of the day instead of years. is it easily possible? i’m not so much in the code…
Hi there,
Thank you for reaching us!
The option to add hours instead of days or years to the timeline, unfortunately, doesn’t exist within the theme.
If you have additional questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello, I had several issues with Dolcino theme. Some of them were already mentioned in this thread: - Importing Demo Content does not work 100%. It was importing several hours and not all the demo content was then available. - with WPBakery Page Builder I cannot create my own templates and insert on different pages. - WPBakery Page Builder: copy and paste functions for containers do not work. - WPBakery Page Builder: Frontend Editor is not available. - When I enable Preloading Animation the Website is extremely slowed down and sometimes refreshing takes forever (content is not displayed), - When will be an update available for Wordpress 5.8.1?
kind regards
Hi there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, in case that you are using cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Fix for WPBakery Templates is added in latest version of WPBakery and you can submit a ticket at our Help Center and one of our support agents will provide you with latest plugin version.
We disabled WPBakery’s Frontend Editor by default and you can enable it by following instructions from this article – How To Enable WPBakery Frontend Editor.
Regarding Preloading Animation please check this article here. After the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hello. “Dolcino – Pastry and Cake Shop Theme” compatible with WordPress 5.8.1? Thanks!
Hello,
Thank you for reaching us!
We didn’t include the compatibility with WordPress 5.8 just yet. It would be best to wait until we release an official update, but you can also try using Classic Widgets plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
We hope that the update will be available soon.
Let us know if you have additional questions!
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I have verified that the “Cart”, “Search” and “Side area” icons have disappeared from the header
I have tried to deactivate all the plugins, everything is updated to the latest versions, both WordPress, the Theme and the plugins and I cannot get those icons to appear again. Any ideas please?
Hi there,
Please send us a mail and include your purchase code and one of our agents will assist you.
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Ok thanks!
You’re welcome!
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