109 comments found.
Hello, I just purchased your template, DONA, this is my purchase code: 7cdb9eff-ca82-460a-b18e-b7ff596ef66c.
I’m traying to change the text and bottoms of the header, but I can’t find the option where I can do that. Please help. Thanks!!!
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com please hide your purchase code here. mention in the email to our team only for verification purpose. Thanks! 
HI, i am not able to install any plugins. It crashes while installing plugin, so i need to go to cpanel and delete plugin in order to be able to view/edit/work as wp-admin
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Hello. I buyed your theme but there are a lot of errors. If i upload the dona_theme_support folder i get a error code 500 and im not able to reach the backend anymore.
If i install the wpbackery i get a criticle error.
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
i have read your not even updated documentation i also work every day with wordpress. For example the required plugin dona_theme_support is not even listed in your documentation. And the criticle error comes when i try to activate wpbakery.
Sir, It’s not possible to accept wordpress theme on themeforest without required plugins. our theme has been working fine since 2017 in the market. maybe something is going wrong with your server. We have tested our theme on our server. it’s working very well. Sir, At first, Update the latest PHP version of your web server then install the latest updated WordPress version Then try to install our theme as per our given documentation. please read our given document to install and use it perfectly. If it’s not doing work perfectly then try to contact with our support team through email at support@dueza.com Our support team will definitely help you. Thanks
now its working. With the outdated php version 7.4.33 its working. With the current version 8 its not working. You realy should update this for security Purposes
Sir, Thanks for your kind suggestion! I will definitely try to inform our support team members about the issue. Thanks once again!
for some reason, the theme is not working on wordpress.org
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
When I change the LNR Icon for a Dona block (such as Services), sometimes they are the black and sometimes the colour is the same as the theme option. I have tried deleting blocks and creating new ones. It doesn’t fix it. It seems to be happening with just certain LRN Icons. Such as “earth” and “keyboard” but not “leaf” or “hourglass”. How do I fix this?
Sir, you can contact our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
When replacing the image in the About Us block, the image becomes a tiny thumbnail. I have tried uploading different sizes and even using the demo images. But when the image is deleted (within the About Us blog), it gets replaced with the “Legendary” photo at regular size. How do I fix this?
Sir, you can contact our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
You still offer support. Why no updates to latest trends? Wonderful theme otherwise.
Apparently, your website has the updated versions and not here?
Sir, It’s working fine with the latest WordPress updated versions. if you face any problem then our support team in here to assist you. Thanks
sliders are not coming in the page. i have tried on front page with slider and when i inspected the page, no slider div found
Sir, please read our given documentation to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact our support team through email at support@dueza.com they will definitely help you. thanks
I have exactly followed what you are given in your documentation, and check that many times and your support through main is too weak. I requesting an urgent help for this
Sir, you can contact with our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
I am not able to share the server credentials. Could you please solve the issue through any share desk options.
Sir, if you want the solution then you have to give the required permission to solve it. We don’t need any private information which can hamper you. Just give the required permission so that we can solve it. Our team members are always trying to help every buyer with their issues. otherwise, you have to take help from anyone who can assist you to solve the issues such as a freelancer (WordPress Developer/expert). Thanks
can we use any other slider plugins in this theme? If yes, Please suggest one
Sir, please read our given documentation to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact our support team through email at support@dueza.com they will definitely help you. thanks
you are not replying through email on-time that’s why i comment here. If i need to take help from any others, why you are here for the support. My problem is sliders are not working even after i followed what you given on documentation. Can we use any other slider plugins on this theme?
Hello I have sent the credentials to my website through mail 2 days back, not getting any reply from You. If You can do anything regarding the issue, please tell me
Sir, We have tested our theme on your server. it’s working very well. just try to learn and use the slider part and other things you need Sir, we have given documentation with the theme file. please read our given documentation to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact our support team through email at support@dueza.com they will definitely help you. thanks
PLEASE reply to the mail on time its been more than a week that I have send mail for the support.
I recently purchased and installed your DONA template, however I cannot install the required plugins because the page goes blank – WordPress White Screen of Death (WSOD). I already read your documentation and I cannot find a solution for this. I hope you can help me.
Sir, It’s happening because of your server facing php error. for that reason, it’s showing like this issue. Would you please update the php latest version of your web server and also the latest version of wordpress? then In the config.php file, wrote the command set_time_limit(3000); i hope then it will work file. after that try to “Import Data” again. I think, it will work fine!
Recommended minimum server settings for successful import demo data: – upload_max_filesize (256M). – max_input_time (600). – memory_limit (256M). – max_execution_time (600). – post_max_size (512M).
If it’s not working then you can try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
It is all updated. I’ve already writen to your support mail and haven’t got an answer. If your last update is from 2019 and you no longer give support, how can I get a refund, please? Your plugins (Dona Theme Support and WP Bakery visual composer) are not wotking properly and crashing the site. Please reimburse my purchase.
Sir, At first, Update the latest PHP version of your web server then install the latest updated WordPress version Then try to install our theme as per our given documentation. please read our given document to install and use it perfectly. If it’s not doing work perfectly then try to contact with our support team through email at support@dueza.com Our support team will definitely help you. Thanks
I did everything as you suggested and it is still NOT WORKING! I wrote to your support mail twice and still NO ANSWER. Please reimburse my purchase.
Sir, for your kind information, we didn’t get your email. would you please try it again? can contact with our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
I’ve written THREE EMAILS and STILL NO ANSWER. Who would I be giving the private information you are now requesting? It doesn’t seem to be a very professional team. PLEASE REIMBURSE MY PURCHASE!!!
Sir, if you want the solution then you have to give the required permission to solve it. We don’t need any private information which can hamper you. Just give the required permission so that we can solve it. Our team are always trying to help every buyer about their issues. They will response you as per their ticket serial. they will definitely inform you.
I HAVE WRITTEN FOUR E-MAILS to tha account and still NO ANSWER!! Your team is not working, just as your plugins and template.
Sir, we have requested you to give permission for your website and server access. so that, we can look at the issue. but you didn’t give us. if you are not interested to cooperate with us then how can we solve the issue? Waiting for the requested permission via email support@dueza.com not in here. thanks!
Sir, your given user, and password are not working. please check it again and send us the right details via email support@dueza.com not in here please. thanks!
I already set it THREE times and it works perfectly. Seems like you are just buying yourselves more time. Please solve it or reimburse. And please, stop calling me Sir.
Mam, we are not here to waste both of our valuable time! please check it again and give us the right details. your given user, and password are not working. please send us the right details via email support@dueza.com not in here please. thanks!
I agree, let’s not waste any more time. Please answer my last FOUR e-mails! Or if you’re too busy, just reinburse my purchase as I’ve been asking all along.
Hi, while installing plug n “dona theme support” the page showing error ” Fatal error: Uncaught Error: Attempt to modify property “admin_notices” on null in C:\xampp\htdocs\final\wp-content\plugins\dona_theme_support\admin\lib\ReduxCore\inc\class.” why is this happening
Sir, please follow my given instructions step by step not randomly. At first, Would you please update the php latest version of your web server and Recommended minimum server settings then install the latest version of wordpress? then after that try to “Import Data” again. I think, it will work fine!
Recommended minimum server settings for successful import demo data: – upload_max_filesize (256M). – max_input_time (600). – memory_limit (256M). – max_execution_time (600). – post_max_size (512M). In the config.php file, wrote the command set_time_limit(3000);
If it’s not working then you can contact with our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
Hi, There is an error while uploading theme compressed file to wordpress, showing: ” Warning: POST Content-Length of 243017819 bytes exceeds the limit of 41943040 bytes in Unknown on line 0 ”. What can i do for this? Thank You Najiya
Sir, please follow my given instructions newly step by step not randomly. At first, Would you please update the php latest version of your web server and Recommended minimum server settings then install the latest version of wordpress? then after that try to “Import Data” again. I think, it will work fine!
Recommended minimum server settings for successful import demo data: – upload_max_filesize (256M). – max_input_time (600). – memory_limit (256M). – max_execution_time (600). – post_max_size (512M). In the config.php file, wrote the command set_time_limit(3000);
If it’s not working then you can contact with our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
Hi There, I have purchased the DONA theme and am having some issues with installing the Demo content. The Theme was installed fine along with the required plugins. But when trying to Import the Demo content, the cogs just keep spinning. I left the site for over an hour and nothing happened. No pages, no media etc was imported. Am i doing something wrong? I followed the documentation. Thanks
Sir, Thanks to inform us! It’s happening because of your server facing php error. for that reason, it’s showing like this issue. Would you please update the php latest version of your web server and also the latest version of wordpress? then In the config.php file, wrote the command set_time_limit(3000); i hope then it will work file. after that try to “Import Data” again. I think, it will work fine!
Recommended minimum server settings for successful import demo data: – upload_max_filesize (256M). – max_input_time (600). – memory_limit (256M). – max_execution_time (600). – post_max_size (512M).
If it’s not working then you can try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Thank you for the reply. I have changed the settings, it gets further along the process but now just says Error Code 400 and Import failed. The log is here, i can see that alot of things fail? https://www.mactrack.com.au/new/wp-content/uploads/2022/03/log_file_2022-03-05__15-42-19.txt What am i doing wrong?
Sir, please follow my given instructions newly step by step not randomly. At first, Would you please update the php latest version of your web server and Recommended minimum server settings then install the latest version of wordpress? then “Import Data” again. I think, it will work fine!
Recommended minimum server settings for successful import demo data: – upload_max_filesize (256M). – max_input_time (600). – memory_limit (256M). – max_execution_time (600). – post_max_size (512M). In the config.php file, wrote the command set_time_limit(3000);
If it’s not working then you can contact with our support team through email at support@dueza.com with your website and web server access. so that, i can try to solve it. they will definitely help you. thanks!
Sir, please follow my given instructions newly step by step not randomly. At first, Would you please update the php latest version of your web server and Recommended minimum server settings then install the latest version of wordpress? then after that try to “Import Data” again. I think, it will work fine!
Recommended minimum server settings for successful import demo data: – upload_max_filesize (256M). – max_input_time (600). – memory_limit (256M). – max_execution_time (600). – post_max_size (512M). In the config.php file, wrote the command set_time_limit(3000);
If it’s not working then you can contact with our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
I have followed the instructions and have also emailed the support above but have not recieved a response in over a week. Please assist. I bought the theme because i liked the demo content and want to install it.
Sir, for your kind information, we didn’t get your email. would you please try it again? can contact with our support team through email at support@dueza.com with your website and web server access. so that, they can try to solve it. they will definitely help you. thanks!
Email has been resent now. Thanks
Sir, We will check and test it then inform you. thanks!
Sir, Thanks for the email. We have got it. Your given user and password are not working. Our support team members are not able to logIn to your website. so that, they can look at the issue. would you please give us the new user and password through email at support@dueza.com again, please?
I have sent another email, if you have recieved the other can you please respond so i can discuss there
Sir, We will look there very soon. Thanks
Sir, We didn’t get any new email from you. would you please check it and send it again?
I have sent another email. If you do not receive please email me at rob@quantumcollective.com.au so we can get this sorted. Thanks
Sir, We have given the response there. thanks
Still cannot import the Demo content and not getting any replies via email. I have done everything you said, the demo content has been “importing” for almost 12 hours yet nothing has appeared in any pages, media etc. Please respond to my email so i can get this sorted out. Thanks
Sir, for your kind information, Our Support team requested you to give your website and web server access through email at support@dueza.com so that, they can try to solve it. but you didn’t give us the access permission. hopping to contact there with the all requested permissions. they will definitely help you. thanks!
Thank you for the reply. I hadnt got an email reply so wasnt sure if you had recieved it. I have replied with the details. please have a look ASAP. Thank you.
Sir, Sorry! We are not able to log in with your given user and password. See the attachment please with the email we sent! would you please check your email and try to respond as early as possible? no need to respond here again. try to contact us through email at support@dueza.com thanks!
I made a mistake in typing the password to you so i have resent the email, i am replying here as i still do not have an email from you. Can you please try my other contact detail rgolding14@gmail.com Thank you
Sir, thanks
Sir, We have uploaded the latest theme files to your web server. Please give us the user and password of your website https://www.mactrack.com.au/new/wp-login.php through email at support@dueza.com so that we can try it or you can try to import demo data from your website theme panel. thanks
Thank you, i have emailed them through
Sir, Thanks!
Hi There, any update to my issue? I have emailed support but have not received a response. Thanks.
Sir, you will not get any update in here. Contact with there. They will definitely help you. Thanks
Your support does not seem to reply to any emails. Why is this? Please respond or i will be contacting Envato for a refund, this is going on for too long. Its clear in the comments that there is an issue with the demo content so why not fix it? I have done every step asked and still nothing has changed. I want to use your theme which i have paid for, but its very difficult when it doesnt work as promised.
Sir, We tried our very best to assist you! We have given our countless hours on your website issue which we are not obligated to solve it. We have tested our theme in our own server and it’s working perfectly. your web hosting is too slow! sometimes even not loading WordPress dashboard too! It’s your hosting issue. try to contact with your hosting provider to solve it. at this ground we are not able to help you any more. thanks!
Hello, I have seen all the tutorial videos and I have read all the questions in the support forum. I can’t find a way to get rid of the “We Create We Build!” page. I can configure the structure of the web, but not the content of each page. In addition, the WPBakery Page Builder plugin shows me a message that it is deactivated and that DONA technical support must update my license to be able to use it. If I can’t change the content of the pages, this theme results obsolete for me. In this case, I would like to claim the money back guarantee, please. Thanks in advance.
Purchase code: 42021d11-f5ed-4366-b41c-e4ebede20e9f
Sir, have you read our given documents? you will get it in your download section and also in our theme page. it will help you to install and use it perfectly. if you didn’t get the solution there then you must contact with our support team through email at support@dueza.com they will definitely help you! thanks
Yes, I have read the given documents dozens of times, but in point 3 the configuration options that I have are different from those in the tutorial. This is a very beautiful theme, but have a lot of bugs and finally it doesn’t work as it should. Sadly I have no way forward and I urgently need to have a website. Please tell me how to get my money back using the guarantee.
Sir, if you didn’t get the solution there then you must contact with our support team through email at support@dueza.com they will definitely help you! thanks
I wrote the first email to support on January 23 and they still did not answer me, being February 14. At this point I already feel cheated. I think I’ve waited long enough for a reply from support team. Now I just want my money back. If you do not return my money, I will call my visa card and report the payment.
Sir, for your kind information, we didn’t get your email. would you please do it again? Sir, you must contact with our support team through email at support@dueza.com about your issues. if they are not able to solve it then you will definitely get a refund. no worries! they will definitely help you! thanks
Hi, I have download and install Dona theme on my website, but I got this error message.
Warning: Creating default object from empty value in /home/mdartco1/domains/mdart.com.pl/public_html/wp-content/plugins/dona_theme_support/admin/lib/ReduxCore/inc/class.redux_filesystem.php on line 24
Please, help me. I sent mail on support@dueza.com but I didn’t still receve answer.
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Sir, At first, Update the latest PHP version of your web server then install the latest updated WordPress version Then try to install our theme as per our given documentation. please read our given document to install and use it perfectly. If it’s not doing work perfectly then try to contact with our support team through email at support@dueza.com Our support team will definitely help you. Thanks
Hi, I have download and install Dona theme on my website, but I got this error message.
Warning: Creating default object from empty value in /home/mdartco1/domains/mdart.com.pl/public_html/wp-content/plugins/dona_theme_support/admin/lib/ReduxCore/inc/class.redux_filesystem.php on line 24Please, help me. I sent mail on support@dueza.com but I didn’t still receve answer.
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com
Sir, At first, Update the latest PHP version of your web server then install the latest updated WordPress version Then try to install our theme as per our given documentation. please read our given document to install and use it perfectly. If it’s not doing work perfectly then try to contact with our support team through email at support@dueza.com Our support team will definitely help you. Thanks
Hi I am getting “Error: Internal Server Error (500)” while importing demo contents. Please check : http://prntscr.com/w1n0nd
Please suggest how to solve it so that I can get the demo imported properly.
Sir, It’s happening because of your server facing php error. for that reason, it’s showing like this issue. Would you please update the php latest version of your web server and also the latest version of wordpress? then In the config.php file, wrote the command set_time_limit(3000); i hope then it will work file. after that try to “Import Data” again. I think, it will work fine!
Recommended minimum server settings for successful import demo data: - upload_max_filesize (256M). - max_input_time (600). - memory_limit (256M). - max_execution_time (600). - post_max_size (512M).
If it’s not working then you can try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Hello, the Demo Import is not installed this he writes Import Failed Error: error (500)
I have read the installation instructions!!!
why is this happening?
Sir, please read our given document to install and use it perfectly. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Sir, It’s happening because of your server facing php error. for that reason, it’s showing like this issue. Would you please update the php latest version of your web server? then try to “Import Data” again. I think, it will work fine! this video will help you more. https://www.youtube.com/watch?v=DqTMgjxqxow or you can try it too https://www.youtube.com/results?search_query=Import+demo+data+error+500+WordPress+solution if you don’t able to solve it. then try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
sorry but your support is not the best my server PHP 7.4 wordpress 5.8 I solved the problem myself In the file config.php I wrote the command set_time_limit(3000); and the problem was solved Your instructions must be specific and accurate Too bad the theme is so nice
Sir, If you need any help in future then don’t forget to contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Hi there,
I can’t even pass through the installation stage right now.
1. After I activate the theme, what show on my page are not the same as what show on document ( there is no background image on the hero slide ).
2. I am stuck on the import demo data right now, because it just keep loading forever, already change quite a bit on the server side and it still stuck here.
Sir, I think, something is going wrong from your end. But no worries! we will take care of it! Sir, please read our given document to install and use it perfectly again. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Nope, sorry its not on my end.
I did read the documentation many times already .
I already send an email to your support team and still waiting for the reply.
I am ex-junior web dev, so I can read some code.
and I just found the error on the logs .
I also sent the logs to your support team,
I really hope they can fix this problem since I really like the theme.
they will definitely help you. thanks!
sorry but how long do I need to wait before I get help ? It’s been a day.
Sir, Did you check your mail? Our team members informed me yesterday that they had responded your mail. try to contact with them. thanks.
Just check the spam, yep found it. BUT, they ask for something I already gave them last night. seriously, I already gave a screenshot and a log error for the bugs on the second mail way before they sent a reply to me.
Please try to ask them to check my mail properly, thanks.
Sir, I am only here to reply your message. If you need solution then you must have to contact with them. no need to inform me here. they will definitely take care of it. I informed them and they said that they didn’t get any attachment from you. would you please contact with them? thanks!
If I got an actual respond from them, sure I will go to them. send another email yesterday, 0 mail received until now.
“they said that they didn’t get any attachment from you”, seriously? sent 2 email straight to support@dueza.com and they still saying they didn’t get any attachment ? Check the spam please.
only get 1 email from them after almost 3 days. “24/7 support”. and you still telling me to go straight to them instead of informing you. haha XD
The only reason why I bought a theme is because I urgently need it otherwise I might create it myself. It’s only the installation stage and I’m already stuck. can I just ask for a refund please?
Sir, please try to contact with our support team about your issues. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Sure they are. I am pretty confident of getting my refund via Evanto. Thanks for wasting my time.
Sir, if you need support then you must have to contact with our support team. they will definitely help you. otherwise, you have to contact with envato for refund. if your refund request has a valid reason. then they will definitely consider it. anyway, wish you good luck. have a great day sir.
Sir, It’s happening because of your server facing php error. for that reason, it’s showing like this issue. Would you please update the php latest version of your web server? then try to “Import Data” again. I think, it will work fine! this video will help you more. https://www.youtube.com/watch?v=DqTMgjxqxow or you can try it too https://www.youtube.com/results?search_query=Import+demo+data+error+500+WordPress+solution if you don’t able to solve it. then try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
.
And look what I found:
https://ibb.co/8dw6SDM
After that, I actually need to delete the themes from fileManager, hold all actives plugins just to actually get in my wp admin again
.
here’s what it wrote before it start giving 500 code error:
https://ibb.co/5B2cntL
here’s the logging on fileManager which I turn on
https://ibb.co/Nyx1mh9
https://ibb.co/ZYF18G6
https://ibb.co/KqhDgML
And you still insist its my server. VOILA look at who’s below me XD.
Sir, We have tasted our theme. it’s working very fine in our server. if you don’t able to solve it. then try to take help from anyone who can able to do it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Sir, have you solved it? update PHP and wordpress latest version. In the config.php file, wrote the command set_time_limit(3000); i hope then it will work file. If it’s not working then you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
After I activated the theme, what show on my website is not the same with the picture on documentation.
And for some reason I am stuck at “import demo data” part where it just keep loading and loading.
I already read our given document and write to your contact support, so don’t bother to tell me that.
Really need help from the author.
Sir, I think, something is going wrong from your end. But no worries! we will take care of it! Sir, please read our given document to install and use it perfectly again. otherwise, you have to take help from anyone who can use it or you can contact with our support team through email at support@dueza.com they will definitely help you. thanks!
Would you ever update this theme? Several WordPress updates have passed since 2019 and the log doesn’t indicate any update pass that date.
It’s perfectly doing work with the new updates of wordpress. If you face any problem then don’t forget to inform us. Our support team will definitely help you. Thanks