Discussion on Donald Arch - Creative Architecture WordPress Theme

Discussion on Donald Arch - Creative Architecture WordPress Theme

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64 comments found.

Can I use a video with a parallax on the home page?

Hi,

Yes, you can use video with a parallax on the home page.

Thank you!

Hi, The changelog specifies that WPBakery was updated to Ver 6.0.5 back in August 2019 however my version of the latest theme download contains WP Bakery 5.5.4 Why can’t I get the newer version that comes with the theme?

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

I downloaded the theme through envato Elements – it appears like the latest version of the theme and plugins have not been updated there. I do not have an envato purchase code since it came from Elements so I can’t make a support ticket. I don’t need support – just need the absolute latest version of the theme as there has been a security breach due to outdated plugins.

Hi,

We have released a new updated version today, we will sync with Envato Elements as soon as the new update is approved.

Thank you!

This theme will still work without any issue with latest wordpress version and also on php 8?

Hi, I have submitted the ticket (PUBLIC TICKET #2800270) on the above mentioned link on 11th June 2021 but haven’t got any reply from your side. Can you please reply?

Pathetic support. Very pathetic. The publisher is not at all recommended.

Sorry for support delay, we’ll check and update the theme today, Thank you!

the Donald theme has a bug on Statistic Counter/ fun facts

when the first time website load then fun facts come perfect. after you are just up and down show the wrong fun facts figure. I checked on the demo and also my website https://www.bluvian.com/ – I have downloaded from elements.envato.com.

Kindly solve the bug and get release a new update.

Hi,

Sorry, we don’t get technical support for downloads from Envato Elements. Please read more Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements

Thank you!

Yes, I know sir, I did not want to support for the same. I found alternatively, I have gave you bug of your theme. If you will interest to solve.

Yes, please mail for us: support@oceanthemes.net

Thanks.

Hi I am trying to send you a ticket but for some reason it won’t recognise my support license. I renewed my support for the Donald theme tonight and have tried to send a ticket from your support website but I cannot because I get a popup warning saying I don’t have a current support license.

The issue I am having is: I am using your theme and have an issue I need your help with. When i click on the left hand side menu I am getting a menu ghosting for around half a second above the main content of the page. ​If you were to go here: http://199.167.45.146/~para/wine-shop/ and then clicked on any link, you will see the ghosting menu at the top of the page while the next page loads. Could you please let me know what this is and how to fix?

Website is: http://199.167.45.146/~para/

Steve

Hi,

We’ll provide support for you.

Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/

Thank you

hello RTL support theme ?

Sorry, our theme not support RTL, Thanks

Hi, We noticed on template that with lower resolutions (1280×600) is not working well with “showing” second line of menu. I have kind situation on my service like this https://cl.ly/d68e7b57dccf – the “Portfolio Video popup” is last position, but in the bigger resolution with have two more links “Single layout 1” and “single layout 2”.

In our website we use first menu posiition for dropping menu, but with 10 positions we are still “out” of page.

Can you fix that?

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you

Hi, thank you for response. I see that my client license has expiredt. I dont have acces to the account for renew – is there any other option for help with this issue

If you agree to customizing your website and paying for it, please contact us for assistance: contact@oceanthemes.net , Thank you

I have a pre-sales question. How can I contact you?

Hi,

I have your Donald Arch theme from my elements.envato.com account, but I would be happy to purchase an additional license on themeforest if you can help me with this…

I’m putting together a website for a client that does furniture restoration. I changed the page header image to his logo (he likes it to be oversized), but when I view the page on my phone it displays the image in full size, so half of it is cut off on the screen. Can you help? Here is the website I’m working on: https://dev2.deesfurniture.com/

Thank you

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you

Hi, we will help you this problem after you buy the license. You can submit ticket to be help: https://oceanthemes.ticksy.com/

hi, how to change layout to dark?

Hi, you can change in Appearance > Customize > Miscellaneous

How to change preloader with .gif picture?

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you very much

Hi Ocean Themes. I purchased your Donald theme on Envato Elements and I have added it to a website I am developing. I am having an issue with the custom css and have tried sending you a support ticket, but what you require I cannot provide because i got the theme through Elemts at Envato. Is there another way I can get some help from you?

Steve

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you very much

how can I cahnge the icon on loading ?

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you very much

Dear Ocean Themes,

Ik have a problem with changing the color form the Theme. When I’II change the main color form orange to blue it’s not changing the setings.

When you have de Header if you change the picture and you will change the regular text is white and later to orange, how I can change the orange color,. I try it by Slider Revolution and WP Bakery Page >Design option, but the bough they are not working.

Can you give me advice how i can change the orange color in the good way.

Thanks,

regards Jakob

Hi, please submit ticket and say clearly your problem to be help soon: https://oceanthemes.ticksy.com/

Thanks.

Hello, I cant change the blog title from blog to news … I renamed the page but still is showing as blog and the background page header does not change either … how can I do that?

All I want to know is how to rename the blog page … what file I shroud edit since I couldn’t have any option in the theme customization panel

You can edit file “themes/donald/index.php”

done … thanks a lot

Olá, estou com problemas com o plugin kirki.

Quando instalo ele, aparece o erro 500 no site, poderiam me ajudar?

Obrigada

Hello,

Are you buying the theme?

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

And please write English.

Thank you.

Hello, how can I get support for the theme: “Donald”?

Hi, please submit ticket to be help: https://oceanthemes.ticksy.com/

Thanks.

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hi, I am interested in your template … is this compatible with WP 5.0.1? is your demo site speed optimized? what plugins did you use for speed optimization?

Hello,

This theme is compatible with WP 5.0.1 now. And you can use W3 Total Cache plugin for speed optimization.

Thanks for interesting our theme.

PSD file include?

Hi, sorry this theme is not included PSD files.

Hello, on home page, can we insert categories as shown in “portfolio-3-columns”, to display 3 or 4 latests projects? BR

Hello,

Sorry, now there is no any shortcode like that. But maybe we can update this problem in next version.

Thanks for interesting our theme.

Hi! I have a problem with updating WPBakery Page Builder. As I purchased the theme, and the WPBakery page builder comes with it, I don’t think that I need to purchase the licence. Although you have to download the latest version of the WPB page builder in order to be useable for your customers. Without updating, my client’s site can not work properly… Could you help me with it, please? Thanks!

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

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