This is my second template from Edge Teams and I will definitely buy the next one. The templates have a great design and excellent visual composer. Very good support, they answer questions quickly. I really recommend templates from Edge Teams.
We couldn't find any history of your tickets on our support forum https://edge.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it very slow with bugs.
Our trained team of support agents is on your service and if you encountered any problem, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority.
We are always there to fix any reported bug from our customers and fix will be included in our next theme update. In the meanwhile, we could always apply solution on your installation.
When it comes to speed performances, just provide your site URL on your ticket and our agents will kindly check and provide you tips for improvement based on speed results.
We hope this can be improved and you will change this bad impression you've got and reconsider this bad rating.
Looking forward to hearing from you on ticksy.
never had so many problems with a theme. Had to add code for a lot of things like using a backgound pattern (no THAT unusual) and many other things. In some cases the support (always very friendly) gave me code that didn’t work properly. All this has cost me hours and hours that I can’t charge my client for. I’ll never use an Edge-theme again, although I was very happy with others of their themes. But the risk for another disaster like this is too high. Sorry!
We just checked your tickets on our support forum and as we could see our agents helped you there with any doubt you've had.
We are really confused because of this rating you left here. As we could see you were satisfied with our theme and assistance you've got.
Could you, please, submit another ticket on ticksy and our support agent will take a closer look and help you.
At any moment you are able to submit refund request if there is any problem, and after checking it could be approved.
We really hope this will be sorted out so you'll be satisfied again.
I needed some additional functionality which did not come with the Dorian theme out of the box. So, I reached to support and was pleasantly surprised by their willingness to guide me through the process of adding my desired functionality.
If I could I wold review this theme for every rating reason. The customization is perfect and meshes flawlessly with the theme design. It comes preset with any page templates you could need but is equally easy to create your own pages from scratch. I have to say that my favorite aspect would be the plugins that are seamlessly integrated into the deign. I was able to add my own plugins on top and still have absolute functionality with ideal style. 10/10 absolutely recommend for almost any application.