135 comments found.
Hi i purchased the theme in 2019, and have not experieced any problems. Joomla has flagged that there is an update required for the Uniteslider from version 5.9.16 to 5.9.17 – but there is no update available. Could you please adivse? Kind regards Julie
Unit Slider Last update is 5.0.16. https://prnt.sc/26n7gn2
Regards.
Hello. When will the Joomla 4 update be released?
Sorry There is no ETA. We are waiting for all plugins which we used on this template. Joomla 3 will support more than 2 years.
My advice is… as the first step update to Joomla 3.10 Stable, wait until all used extensions and template would be fully Joomla 4.0.x ready. After then update further. You don’t have to use Joomla 4.0.x in the very fast days after the premiere. Be a considerate webmaster.
Regards.
Please wait for our template update for Joomla 4. We are checking compatibility of all extensions. Regards
How do i stop the slider from Animating, I want it static
Increase the delay time to check the doc : https://unitecms.net/joomla-extensions/unite-revolution-slider-responsive/documentation/main-settings
For further assistance use our support desk : https://support.themewinter.com/support-center/
Regards.
Thank you trippleS, I saw it..cheers
On another note, the news area of the website ( which is bottom position) is there a way I can link it externally, thanks
I think no.
Hi there, the menu has a little whie line that comes under it when you mouse over, how can i remove that ? thanks again
I see we send you solutions on the ticket.
Hi TrippleS can you send me the solution please 
– I see my ticket has not been updated or answered. – My tickets gets deleted now I have only one tickets,,,I cannot even see the solutions
send it here and make my life easier…i paid for that you know – now i wake up and no solutions to my problem, if you went to the ticket support area you will see yourself that it is not there …
there’s a problem with your tickets area my tickets got deleted ….
please check the tickets area. I am already late with that job – My tickets got deleted – how long will it take u to answer ??
I get error 403 when i login to see the tickets …..
it says : Ticket not found
I submitted 3 tickets and now there is only 1
please send it to my email make it easier for me…
Ok I’m fixing it on your site.
Hi TrippleS, thanks tell me if u get problem login n
Hello when i install theme home 3 version but there mainmenu have problem. active colour white how i change i cannot find
Hope this video will help : https://youtu.be/rU5k2R48OKw
and Screenshot : https://prnt.sc/kb5kos
For further assistance please open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
thank you reply i like your themes. but i still make video but cannot changed
i cannot support because i old buying if i send mail can you help me please its importnant for me
Hi, after the last update, my website is completely down. Error message “The parameter “platforminfo.class” must be defined”. Can you please advice?
Please, Open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
Hi, i have the ts_dotcom (v 1.5) installed. When i update php version from 7 to 7.2 y get an error in frontend “Error: [] operator not supported for strings: [] operator not supported for strings” I have downloaded version 1.9 and I would like to update the template without losing the styles that the page currently has. Is it possible? Or if it’s easier, fix the bug that there is for version 1.5
Thank you very much
Please, download the latest version spend some time with the documentation and the template. There is a video doc how you can use latest DotCom on your existing site.
We have dedicated ticket system also for support : http://support.themewinter.com/support-center/
I am trying to change body link hover color under Preset in Template Option, but even after changing it, its not reflecting on the website. Custom Style is enabled. I am using DotCom Template. Only the preset options for styling is not working rest of the Template Options are working,
I replied your mail. Just need to enable Compile SCSS to CSS from template manager.
Thanks for the quick response, i have enabled it & it has resolved 80% but the menu bar is still in blue color, i have selected orange preset and changed the custom color codes as well. Now when i scroll my page then the menu bar color change from blue to orange, but it should be orange only. And how to change the menu bar color to something else.
Please check your mail.
Great job!l Would you mind adding a boxed version layout?
You can do it from template manager -> basic tab -> body
Hi… Is there no update for the latest version? Because there are many eror …
Thank you
We are trying to re-build the template with T3V3 and there is notice on item page
Update Gantry 4, Joomla 3.8 and other extension hope there will be no problem
After update everything if not work, you can mail us to tripplesworld@gmail.com with your site url with admin access.
I already sent an email, please help us. Thank you
The offline page also can not
Checking.
Fixed 404 and offline page. Here is the guideline : http://www.rockettheme.com/forum/gantry-for-joomla/272194-joomla-3-8-gantry-4-fix-for-offline-comingsoon-and-error-pages
PHP Fatal error: require_once(): Failed opening required ’/home/xxxxxxx/public_html/libraries/joomla/document/html/renderer/head.php’ (include_path=’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/xxxxxx/public_html/templates/ts_dotcom/error.php on line 85
Header for page 404 is missing and Background for offline page is blank, please help us…
Clear your browser cache and let us know. I see all are fine.
Previous site url not working.
Oopss… We’re sorry, we deleted and used another template. Thank you for your support…
Hi, we fixed all known issues as you said. We will update the quickstart pack today.
Cool …! But after I reinstall it, the top menu on page 404 becomes as in this screenshoot https://prnt.sc/gy3p6s
Please, clear your browser cache then let me know.
Niceeee…. Fix after update _ Thank You But, behind header menu http://prntscr.com/gye6ii
Sorry….All fix… no problem..
How to change the height of the header menu to fit the size of our logo?
It can be done by css adjustment
Or Upload your original logo and mail us your site url with admin access we will adjust it
Please… Help me… After I update Joomla 3.5.1 , on the screen appears : Fatal error: Call to a member function load() on a non-object in xxx/plugins/system/gantry/gantry.php on line 168
How to fix it???
Did you updated gantry_joomla_framework-4.1.31.zip from required_extensions folder.
I do an update on the admin page . At the time of the update process is running, suddenly error . And it says : Fatal error: Call to a member function load() on a non-object in xxx/plugins/system/gantry/gantry.php on line 168.
Mail me your site url with admin access to tripplesworld@gmail.com
I’ve already submitted the data to your email. Please help me… Thank you..
Replied. Admin area just showing white screen.
Yes , there lies the problem . I replace the folder gantry into -gantry so that the front page of the website can be displayed .
Hi … The problem has been solved …. _
Hi, If i paid it template for joomla, can I create submenus in columns? mega menu ?
Please, see column from Menu Features >> Menu Example. You will see column menu.
yes, i look but half collum from sub menu hide for screen… why?
Let me fix the issue.
ok, thanks:)
Hi, do you need menu column on that position like the demo. Like demo you can increase on more Menu Menu. Check the demo now.
hello . nice template . can i get that like same demo : http://themewinter.com/joomla/dotcom/full/
After install the quickstart pack you will get the site look like demo. Just images was replace with dummy images.
thank y. can you install in my server. because i dont know how to install
Yes, I can. Just bought template and provide your purchase code. Also, provide your cpanel access with DB User Name, DB Name, DB Password and site url. Regards.
Please, mail me here tripplesworld@gmail.com
ok thanks tripple s.
i think whichever best for this and the i buy one and sent to you all information
http://themewinter.com/joomla/dotcom/full/ http://themeforest.net/item/saifway-responsive-insurance-agency-joomla-template/full_screen_preview/14157418thank you
Hi, SaifWay is our latest template with latest trend. I think you can buy Saifway.
alright. thank you very much sir.
You are most welcome. Let me know for further query.
HI how do you change the widtg in Boxwidth layout ? from 1200 to 1000px per exemple
Hi, Boxwidth layout width also 1170px. Now this days all the website build width 1170px grid width. If you make it 1000px, then will not work on responsive mode.
i mesure it to 1200px not 1170px … are you sure about 1170px ?
Yes, it’s 1200px on Gantry 4.
Hello, How can i change the title font style? Where is it?
h1, h2, h3, h4{
font-family: YOUR_FONT_NAME !important;
}
I told on documentation about css override. Let me know the result
Perfect!! Thank you so much!
Most Welcome. Let me know for further assistance.
Hello, How can i edit the logo size? I can find it in template manager and in css-complied folder but it have many file .css in there.
Please, create ts_dotcom-custom.css file to templates/ts_dotcom/css folder and write your custom css. I told about it on documentation. Let me know for further assistance.
fav
Sorry, I can’t understand.
i can’t see http://themewinter.com/joomla/?product=dotcom at mobile browser. That page redirect in other page
For mobile you just need to delete the demo bar. Here is the link : http://themewinter.com/joomla/dotcom/full/
is theme compatible with joomla 3.4?
Yes, Dotcom is fully compatible with Joomla 3.4.1. After quickstart install you need to install the 3.4.1 update package or I can do it for you.
Now its compatible with Joomla 3.4.1, we updated it yesterday.
Hi! I really like to try this template but I have a question. I have to translate the site with falang, is it possibile to translate the roksprocket tag with this tools? I’ve just tried with another similar template but roksprocket mosaic module doesn’t see output translated tag.
thanks!
From Roksprocket 2.1.6 its supports Joomla Article Tag. I think Joomla article Tag can be translatable. I didn’t use Falang before.
thank!
