There was an issue with my installation on my Wordpress site, so it was trickier than I would have liked, but the support team managed to fix it for me quickly, which I really appreciate.
80 Reviews
The theme breaks in every update. Its a nightmare. Avoid
Author response
We are sorry if theme didn't bring you expectation you want.
Normally when you update the theme. It's only update theme files within your server to the new version. It shouldn't break your website.
We checked our tickets, email but we couldn't find any contact about the issue from you. Perhaps your support was expired?
No worry, we really want to help you on the issue even your support was expired. If you couldn't contact us using the contact form on this page https://themeforest.net/user/themegoods
Looking forward to hear from you and hopefully we can improve rating you gave to us. Thank you.
I was having issues with elementor so I reached out to customer support. Turnaround time was swift and they were able to fix the issue straightaway.
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Very useful theme. Looks great, I love all the features, and support was very helpful when I ran into an issue.
Excellent support from them, quick responses and knowledgeable.
also still from help the support after the 6 months :)
Beautiful theme, after the latest update it works great!
The clean and professional design is what caught my eye with this theme. Once I got my head around the Elementor plugin, I was able to get around the theme quite easily and amend the content I needed too. I am a developer so I was able to customise certain sections with some CSS. Also the support team are brilliant too, usually respond within 24 hours and are able to help resolve or any questions i've had.
I cannot get it to work no matter what I try! This is supposed to make it easier not harder
Author response
We are sorry if theme didn't bring you expectation you want.
We checked our support tickets, email and you haven't contact us for the issue you have in anyway so we don't know what is cause your issue and we are sure if you contact us we can help you solve that.
May be you are new to WordPress and don't know how to use theme functionalities? We can help you setting up demo contents so you can use it as starting point and replace all demo contents with yours. It will be easier. If you could contact us here https://themegoods.ticksy.com/
Looking forward to hear from you and hopefully we can improve rating you gave to us.
If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new
After I had a problem with the purchase code, they immediately responded and helped me to fix the problem, even though I no longer had support.
Support is awsome!
The support is very good and fast
Regards
by Luwany 1 year ago
This theme is beautifully designed. I absolutely love it.
Thanks for your support :)
I'm so happy with this template! I am building my own website for the very first time. The design quality is outstanding with lots of interesting blocks and animation choices. The template is easy to use and there were no issues with plug-in conflicts. The support has been fantastic!
--Terri Altschul
Perfect
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
by prajn 2 years ago
Great Work!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Tenía un pequeño problema con el enlace de la plantilla, que ya pensaba que no iba a poder resolver. Sin embargo, me puse en contacto con Evan y ellos me pusieron en contacto con el diseñador que no solo me atendió rápido, si no que además, me solucionó el problema.
Gracias, Peter, por tu atención y ayuda
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
This theme has just too many options, and one thing can be done in hundred ways influencing each other. Most of these features are repetitive and not really important.
However, the best themes are straightforward ones with clear features presented in a useful way, making the user's life easier.
This is here not the case, it is incredible how much time is spent to make this theme work and it is still not 100% perfect. A very frustrating compared to other themes I have used so far.
Author response
We are sorry if theme didn't bring you expectation you want.
Thank you for your feedback. We tried to provide as many options as possible for all our customers and we will keep adding features so old customers could get benefits from new features as well.
We checked your site here https://odyssee.club/ and it seems like you can successfully built your live site with our theme and it looks fantastic.
We are more than happy to listen to your feedback as well as the issue you had so we can improve your experience using our theme because so far we haven't got any contact from you about the issue at all beside this rating.
Looking forward to hear from you and hopefully we can improve rating you gave to us.
If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new
Beautiful theme! I had an issue with the design of my theme, caused by the LearnPress updates obviously but the support was so kind to help me and resolved the issue.
Overall I'm really glad from the look of the theme and the customer support!
