133 comments found.
hola! Instale su tema y estoy teniendo problemas en la carga de la pagina de contacto. Me queda en blanco como si estuviera cargando y no carga! me podran ayudar. te paso link a mi sitio https://agroenpunta.com/site/ Muchas gracias!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hola! me interesa descargar el tema pero veo que en el demo no funciona:
http://demo.oceanthemes.net/dotted/contact-us/ http://preview.themeforest.net/item/dotted-corporate-multipurpose-wordpress-theme/full_screen_preview/18442414?_ga=2.96717919.1569614205.1689015447-1109134521.1689015447&_gac=1.82585060.1689015447.CjwKCAjw2K6lBhBXEiwA5RjtCUKJr0jA5mY8_t9Fmv4eZ6MzuqUrRn8KN2icAMeJ1zD1GTSwKL5MhRoCtEoQAvD_BwEse podra resolver, seria de importancia la pagina de contacto. gracias!
Hi,
The demo work fine: http://demo.oceanthemes.net/dotted/contact-us/ and http://demo.oceanthemes.net/dotted/contact-us-2/
Thank you!
muchas gracias por tu respuesta, pero me sucede que queda en blanco la pantalla con el icono de carga no se logra cargar para ver la pagina de contacto, he probado en otras pc y mobiles, me pasa igual. Te pido diculpas pero quiero antes de comprar el tema saber que no voy a tener problema luego. saludos
Hi,
Sorry, the demo works normally. We tested the demo on both mobile and desktop, on all different browsers.
Thank you!
I just uploaded the latest version 1.1.3.1, and it appears to work with PHP 8.0 now – the prior version only run up to PHP 7.4.
Thank you very much for your notice, this will be helpful for other customers. Thank you so much!
what file do I need to adjust/change to get the bottom (that includes footer menu) copyright info?
Hi,
1, Change the copyright info, go to Appearance -> Customize -> Footer: https://prnt.sc/FdCycpWpagWd
2, https://prnt.sc/yxmfhCxvYUAs
Thank you!
It worked when I updated to 1.1.3.1, and moved to PHP 8.0
Great work, Thank you!
I would like to know how to change font size on this theme as I find the font size of the text block (using WP Bakery plug in) is rather small.
Thank you kindly.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
We’ve updated the theme and the plug-ins. However, the fontawesome icons are not working on blog posts. Any suggestions on how to fix? Here’s a link to a post: https://presentyourwaytosuccess.com/in-person-or-virtual-the-eyes-have-it/
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I had a prior version of this theme and recently repurchased it. However, I noticed that when I updated the theme, two plugins: LayerSlider WP (Version 6.9.2) and WPBakery Page Builder (Version 6.6.0) were not upgraded to the latest versions that the latest version of Dotted comes with. I checked the zip file and didn’t notice them within it. Please advise on how I can get these plug-ins updated to new versions.
Thanks!
Actually, the update didn’t work. Both plug-ins are requesting activation and a license key. Please help.
Here are the error messages for the two plug-ins when I go to “Install Plugins” under appearance:
To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
License activation is required to receive updates. Please read our online documentation to learn more.
I found the article on https://oceanthemes.ticksy.com/article/6352/edit/ that recommends deactivating and uninstalling the plug-ins. Wouldn’t that delete the sliders that I’ve created for the site?
Hi,
1, Deactive the plugins: https://prnt.sc/DSisygITE5oe
2, Click on the link “Update Required”: https://prnt.sc/j8v15s0b4G3N
3, Tick all and Select “Update” -> Apply: https://prnt.sc/pBJFGnSrUsgq
4, Active the plugins again.
Thank you!
Hello, I recently purchased the Dotted – Corporate Multipurpose WordPress Theme and my hosting guy and web developer is asking me to get the update for (LayerSlider and WPBakery). Can you help?
Hi,
We have updated the new plugin (LayerSlider and WPBakery) in the Dotted latest version today.
Thank you!
Hallo, is Dotted compatible with PHP 8.1?
Hi,
Yes, Our Dotted theme compatible with PHP 8.1.
Thank you!
Hello nice theme, how to change the menus to Tittlecase?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello Friend
I watched the installation video you shared and followed the steps in the video to install the theme, but after the installation, I still prompted “The project cannot be found” on the home page
could you please help me to find the reason? here is the website: https://jierlightled.com/Three themes installed.
your help will be highly apprecialely!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello Friend,
Is there Installation Document to share with us?
Hi,
Please watch the video tutorial before setup your website: https://www.youtube.com/watch?v=D2itxCBeMBY
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
my wordpress installation hoster cannot prevent or reverse the current update to WP 6.1. After the update, the published pages of the theme (Dotted) remain white. Our company website is thus unusable and no longer available.
In the editor and in the page preview everything still looks ok.
What can I do to make the Dotted theme appear again?
Thanks for your support! Best regards Jens
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Since the latest update I have 2 issues.
1) Layer Slider is only updating to 7.3, not 7.5 2) Ability to edit widgets is gone. The page is blank. I have tried on several different browsers and get the same result.
Please help!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello
I just bougt theme update. I uploaded theme to wp and I am still not able to update visual composer and payer slider. even if I have active theme with 6 moths updates.
Please let me know how can I make updates.
Thank you, Regards, matjaz
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, just checking to see if you’ve integrated the latest versions of Layer Slider and WP Bakery Builder yet. The theme has not been updated for a nearly a year.
Hi,
We’ll check and release the new version today.
Thank you!
i know there is no support but in fact ive paid freakin 99 Dollars for this i wanna ask if you upload your OT Plugins cause your amazon web cloud is down!, and for the others here, dont use PHP 8.0 the theme seems not ready for that version and drops a white screen of deaht on WP 5.8
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi OceanThemes,
We are working on our website client that has purchased your theme. We cannot install 3 default plugins that come with the theme included:
- OT Portfolio
- OT Team
- OT Testimonials
We attached screenshot of this issue:
https://prnt.sc/1drf42s
Could you please assist and provide us 3 packages?
Thank you for your support!
Regards,
Hi,
We really appreciate for your help!
We sent an email 2 days ago and look forward to hearing your reply.
Regards,
Sorry, please check your email, we have sent link download to you, thank you!
Great support, Thank you very much 
Great work, Thank you!
I am running 3 different copies (licensed) of your theme and it hasn’t been updated since 09/30/2020. I am checking to see if you have updated versions of the Layer Slider (currently v6.9.2) and the Bakery Builder (currently 6.1). Both of these are several versions out of date.
Hi,
Sorry for the update delay, we’ll check the Dotted theme with WordPress 5.7 and WooCommerce 5 and updated all the plugin’s latest version.
Try to release a new update today.
Thank you!
All the pages have a big gap between the Heading and content. How to remove the gap? Please check the page https://glorodavionics.com/the-company/
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
