very heavy and time-consuming theme.. Better. can be built easily without using this theme
We are sorry that you've got this impression.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
The theme is nice, but the settings are a nightmare and the customer support is the worst ever. They don't take the time to read your question, they simply respond with the first thing that pops into their head. I wanted to add an transparent overlay to background images, after the 5th email about this, still haven't received a proper answer... If you expect to use the support, I would reconsider.
We are sorry you feel this way about our support.
We located your request and it has been answered. We are sorry about the misunderstanding that occurred between you and our agent.
You received another reply on your request, and this time we think that you will be satisfied with the answer.
If there's anything else, please don't hesitate to write in, and our agents will be happy to assist you.
We do our best to provide the best possible support to our customers, and we hope that you will reconsider your rating.