Great theme, very customizable and great customer support. The team responded and helped out within a matter of minutes. Great stuff!
Author response
Thank you for your positive feedback! We're thrilled to hear that you found our theme great, and highly customizable and that you had a wonderful experience with our customer support team. Providing excellent customer service and a customizable, user-friendly theme are top priorities for us, and we're glad that we were able to meet your expectations.
Best Regards,
Mohamed Ahshan
great theme, amazing customer support!
Author response
Thank you for your wonderful feedback! We're thrilled to hear that you think our theme is great and that you had an amazing experience with our customer support. Providing an excellent product and top-notch customer service are our top priorities, and we're delighted that we could meet your expectations.
If you have any further questions, need additional support, or have any other feedback to share, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you for choosing our theme, and we look forward to continuing to serve you!
Regards
Mohamed Ahshan
Thank you for the support team for the fast support and fixed the issue, and the theme look very nice, thanks
Author response
You're very welcome! We're thrilled to hear that our support team was able to quickly assist you and resolve the issue. Providing fast and effective support is important to us, and we're delighted that we could meet your expectations.
We're also glad to know that you find the theme's appearance very nice. We put a lot of effort into creating visually appealing themes that cater to our customers' needs. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our theme, and we look forward to serving you in the future!
Regards
Mohamed Ahshan
Unfortunately, I cannot recommend this template. Although at first glance everything looks good, however, if you need to change something a bit more than, for example, the font colour or the icon, you hit a wall.
In addition, the template cannot be fully translated, so if you would like to have your portfolio in different languages - forget it. Some of the content on the site simply cannot be translated.
And the final nail in the coffin: the customer support. This is the worst support I've ever dealt with, and I've been through a few of them. In one ticket, I was asked three times for access data to my WordPress installation, twice to update a template and once I was wrongly informed that my problem had been solved. And the funniest thing is that the problem I approached support with didn't require logging into my WordPress installation at all because it was about a different problem. It seems as if they are playing for time to keep the average response time below 24 hours, although I am not sure about that.
In any case, for the moment I am giving up trying to solve the problem I reported, my time is too valuable to waste in this way.
Author response
Kindly update the plugin to the latest version, This will fix your issue. I hope you will reconsider your ratings.
Regards
Mohamed Ahshan
Very nice design! Cool and easy to use.
Author response
Thank you for your feedback! We're thrilled to hear that you find the design of our product very nice and that it's cool and easy to use. Creating an appealing and user-friendly design is a top priority for us, and we're glad that we've been able to meet your expectations.
If you have any further comments or suggestions, or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help and value your input. Thank you for choosing our product, and we hope it continues to meet your needs and expectations!
Regards
Mohamed Ahshan
The theme stands out as a gem in the landscape of WordPress resume themes, offering not only an exceptional design quality but also top-notch customer support.
The clean and professional look reflects the profound understanding of its developers for the users' needs – those who want to showcase their professional achievements in a streamlined, organized, and appealing way. The responsive design ensures a seamless experience across various devices, which is a significant advantage in today's increasingly mobile world.
Author response
Thank you for your glowing review of the theme! We're thrilled to hear that it stands out as a gem among WordPress resume themes. It's wonderful to know that you appreciate not only the exceptional design quality but also the top-notch customer support we provide.
We put great effort into understanding the needs of our users, and we're glad that the clean and professional look of the theme reflects that. It's our goal to help you showcase your professional achievements in a streamlined, organized, and appealing way.
We also understand the importance of a responsive design in today's mobile-centric world, and we're pleased to know that the theme offers a seamless experience across various devices. Your satisfaction and positive experience are of utmost importance to us.
Thank you again for your kind words and for choosing our theme. If you have any further feedback or need any assistance, please don't hesitate to reach out. We're here to support you every step of the way!
Best regards,
Mohamed Ahshan
amazing product , outstanding support, couldn't recommend enough
Author response
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our product amazing and that you have experienced outstanding support. Providing top-notch products and excellent customer support is our utmost priority, and it's great to know that we have met your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any further questions or need assistance, please don't hesitate to reach out. We'll be more than happy to help.
Thank you once again for your kind words and for choosing our product. We look forward to serving you in the future!
Best regards,
Mohamed Ahshan
Documentation is generic for all of their themes, so you will have to learn how to use and modify the theme by your own. It only tells how to install the theme, but not how to modify the demo content (not even basic stuff like how to modify the photo, or name shown).
-Contact form not working at all, I had to make it work from scratch using the style's name of the theme.
-No child theme.
-No changelog info in Themeforest nor inside the theme downloaded files.
The theme is beautiful, it's a shame that the rest doesn't meet the minimum quality standards.
Author response
Thank you for providing your feedback on the documentation of the theme. We apologize for any difficulties you experienced with the documentation and the lack of information on modifying the demo content. We understand how important it is to have clear instructions and guidance when using a theme, and we will take your feedback into consideration for future improvements.
In terms of the child theme and changelog information, we apologize for the oversight. We understand the importance of providing a child theme option for customization purposes, as well as a clear and up-to-date changelog. We will ensure that these aspects are addressed and improved moving forward.
We genuinely appreciate your compliments on the theme's beauty, and we regret that the overall experience did not meet your expectations in terms of quality standards. Your feedback is invaluable to us, as it helps us identify areas for improvement and deliver a better experience to our customers.
If you have any further concerns or need any assistance, please feel free to reach out to us directly. We are committed to addressing any issues and providing the best possible support.
Best regards,
Mohamed Ahshan
It is the best of its kind on the market!
Author response
Thank you for your feedback on our product! We are thrilled to hear that you consider our product to be the best of its kind on the market. We take pride in delivering high-quality products that exceed our customers' expectations, and your positive feedback is a great validation of our efforts.
We appreciate your support and are committed to continually improving our product to ensure that we maintain our position as the best option in the market. If you have any further comments or feedback, please do not hesitate to reach out to us.
Thanks again for choosing our product, and we hope to continue to serve you in the future!
Best regards,
Mohamed Ahshan
Perfect theme, and great support
Author response
Thank you so much for taking the time to provide feedback and for choosing my theme. It's always rewarding to hear positive comments and to know that my hard work is making a difference for my customers. Please feel free to reach out if you have any questions or need further assistance in the future.
Best regards,
Mohamed Ahshan
The theme is really cool and pretty easy to work with! I have minimal coding experience and with a little help from their support team, I've been able to get my portfolio up and running!
Author response
Thank you for sharing your positive feedback on the theme! It's great to hear that you found the theme cool and easy to work with, especially with minimal coding experience. We're glad to hear that you were able to get your portfolio up and running with the help of the support team. Providing excellent customer support is always our top priority, and we're happy to hear that we were able to assist you in achieving your goals. If you have any other questions or feedback, please don't hesitate to let us know.
Best regards,
Mohamed Ahshan
The Drake theme offers a sleek and modern design that is highly customizable. It comes with pre-built templates and offers excellent support from responsive developers. Overall, it's a great choice for anyone looking for an easy-to-use and stylish WordPress theme.
Author response
Thank you for sharing your positive feedback on the Drake theme. The theme boasts a sleek and modern design that is highly customizable to meet your specific needs. In addition, it comes with pre-built templates, making it easy to get started with creating your website. One of the best things about the Drake theme is its excellent support from responsive developers, who can assist you with any questions or concerns that you may have during the website-building process. Overall, the Drake theme is a fantastic choice for anyone seeking an easy-to-use and stylish WordPress theme. If you have any further questions or feedback, please let me know.
Best regards,
Mohamed Ahshan
Quick support, thank you.
Author response
Thank you so much for taking the time to provide feedback and for choosing my theme. It's always rewarding to hear positive comments and to know that my hard work is making a difference for my customers. Please feel free to reach out if you have any questions or need further assistance in the future.
Best regards,
Mohamed Ahshan
The Drake WordPress portfolio template is a great choice for anyone looking for a clean, modern, and elegant design. It's highly customizable and comes with pre-designed pages for easy site building. The responsive design works well on all devices, and the documentation and support are excellent. Highly recommended!
Author response
Thank you so much for taking the time to leave such a positive review of our Drake WordPress portfolio template! We're thrilled to hear that you found the design to be clean, modern, and elegant, and that the template's customisability and pre-designed pages made building your site easy.
We're also glad to hear that the responsive design is working well on all devices and that our support met your expectations. It's great to know that our hard work is paying off and that our customers are happy with the product.
Thank you again for your recommendation, and please don't hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Mohamed Ahshan
Fast support
Author response
Thank you so much for taking the time to provide feedback and for choosing my theme. It's always rewarding to hear positive comments and to know that my hard work is making a difference for my customers. Please feel free to reach out if you have any questions or need further assistance in the future.
Best regards,
Mohamed Ahshan
Support was good. Support executive addressed the issues and the small changes I requested are addressed by providing the necessary changes in style sheet.
Hope there will be more possibility to customise in the forth-coming versions.
I managed to get through - as I have got some basic knowledge in HTML.
Author response
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a good experience with our support team and that your requests were addressed promptly and efficiently.
We take pride in providing excellent customer service and we're happy to hear that our support executive was able to assist you in making the necessary changes to the style sheet.
We appreciate your suggestion for more customization possibilities in future versions, and we'll definitely take that into consideration as we continue to improve our product.
We always aim to make our product user-friendly and accessible to everyone.
Thank you again for your feedback and for choosing our theme.
Best regards,
Mohamed Ahshan
I have a lot of experience building websites from Wordpress themes and I must say this theme is very disappointing due to the fact that it is not very flexible. It loads quick due to its design, however, if you plan to heavily modify/deviate from the demo you will be disappointed, too. The theme resembles more of a WYSIWYG drag-and-drop type of website builder (even though it uses Elementor the ability to deviate from the hard coded theme is severely limited).
Author response
Hello there,
I'm sorry to hear that you had a negative experience with our theme. As a customer-centric company, we take all feedback seriously and use it to improve our products.
Regarding your comment about the "theme not being very flexible", we designed it to offer a balance between speed and ease of use. However, we understand that every customer has unique needs and preferences, and we apologize if our theme did not meet your expectations in this regard.
Regarding your comment about "heavily modifying the theme", we understand that some customers may want to deviate from the demo and customize the theme extensively. While our theme is designed to be easy to use and customize, we also understand that it may not meet the needs of all customers.
In addition, we want to assure you that we stand behind our products and are committed to providing our customers with the highest level of satisfaction. If you are not satisfied with our theme, we would be more than happy to provide you with a 100% refund within our refund policy guidelines.
Please request a refund here: https://themeforest.net/refund_requests/new We are happy to refund, We are offering a 100% Money Back Guarantee for 30 days if you have a negative experience with any of our products.
Thanks
Mohamed Ahshan
Awesome Theme and support! :)
Author response
Thanks for the Five Stars ✨, Really appreciate it! It motivates us to serve the envato community better ⚡
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