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637 comments found.

Hi. I would like to ask you about problem that I have still at the top of the backend Wordpress this error: http://imgur.com/a/QaXpl

What does it mean and how to fix it please?

Thx. Stefan Ch.

Hi.,

We have fixed this issues in our updated – version 1.8. Please follow the instructions in the below knowledge base link for updating the theme. http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/

Regards., DesignThemes Support.

I got an error in uploading and you’ll be helping me do it This theme requires the following plugins: DesignThemes Core Shortcode Plugins and Unyson. This theme recommends the following plugins: Contact Form 7, Envato Market, Layer Slider, Like This, Responsive Google Maps, Revolution Slider, The Event Calender ( Modern Tribe ), Visual Composer, WooCommerce – excelling eCommerce, YITH WooCommerce Wishlist and YITH WooCommerce Zoom Magnifier. Begin installing plugins | Dismiss this notice

Hi.,

Thank you for contacting us.

This is not an error, its notification message. You need to install and activate the required and recommended Plugins click the Begin installing plugins to install and activate. So that the dummy contents and theme works fine.

Please follow the instructions in the below knowledge base link for import the dummy data

http://wedesignthemes.com/support/knowledge-base/how-to-upload-the-dummy-data/

OR

Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.

http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

If you found any difficulties to import dummy data, Hi!., Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.

Regards., DesignThemes Support.

thank you for the answer How to upload dreamspa-child.zip and dummy-layerslider.zip files Regards

Hi Refikkaya.,

Do you want to translate the Call US and Mail Us words ? then get into the file path /wp-content/themes/dreamspa/languages/ there you can translate those words.

Refer the screenshot: http://prntscr.com/e3f6q5

Kindly refer our knowledgebase link for how to translate the theme http://wedesignthemes.com/support/knowledge-base/how-to-translate-the-theme-2/

And you can change the call us and mail us values under the Admin Panel > Dream Spa > General > Others > here you can change the values.

Refer the screenshot: http://prntscr.com/e3f90n

Regards., DesignThemes Support.

Hello there I want to use the same features as the theme I want to do the same as what I was doing Could you help http://srbeauty.be/example1.jpg http://srbeauty.be/example2.jpg http://srbeauty.be/example3.jpg http://srbeauty.be/example4.jpg http://srbeauty.be/example5.jpg http://srbeauty.be/example6.jpg How do I do the same on my site

Hi.,

Thank you for contacting us.

Please follow the instructions in the below knowledge base link for import the dummy data.

http://wedesignthemes.com/support/knowledge-base/how-to-upload-the-dummy-data/

OR

Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.

http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

Hi, I am facing some problems with my Dream Spa theme. I do not manage to either change a text in an existing “Popular Procedure” or edit a new text in a new “Popular Procedure”. Thanks in advance for your support !

I can choose whatever I want for the Title, the Image, the link, the button text, the number of Hours, the Price but it’s impossible to change the Content, to see what is the current Content, to write a new Content and so on…

Hi Praticienne.,

Make sure that you have been using our update Dreamspa version 1.8. If not, kindly update the theme and check out the issue.

Kindly refer our knowledgebase link for how to update the theme http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/

If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.

Note: It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Visit the below link for renewing the support

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

Hello, i have a probleme with notification email, whene i use [SERVICE] all time i get something like this : Your new Booking id : 44753 Service: helllaun

there’s no service in the text just keyword ‘helllaun’

Thanks to show me how i can resolve this probleme

Hi.,

It seems that your support has expired on 24/03/2016.Please follow the instructions in the below knowledge base link for extending the theme support and Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

I am receiving multiple attempts to upload malicious files with this theme. I believe you have a vulnerability. blocked by firewall for a Malicous File Upload in file: yiw_contact=sfn.php

Hi westernway.,

There is no way that our theme has the vulnerability, since themeforest wont be allowing the theme with malicious files.

Please follow the below steps,

1) Update the wordpress, theme and all the plugins to the latest version.

2) Update all the passwords related to the site.

3) Remove any unwanted plugins/ external plugin other than theme recommended plugins that you are using.

Regards., DesignThemes Support.

Hi, I want PRICING TABLES color and title change How can I change

Hi.,

1) Do you want to change the pricing table color http://prntscr.com/eb0usr ? then you can add a variation attribute with the color value.

Refer the screenshot: http://prntscr.com/eb0xwf

Note: You can use only available colors which are defined under the /wp-content/plugins/designthemes-core-features/shortcodes/css/shortcodes.css.

Refer the screenshot: http://prntscr.com/eb0ymd

2) To change the title http://prntscr.com/eb0z9j , get into the edit page there you can edit the title.

Refer the screenshot: http://prntscr.com/eb0zhh

Regards., DesignThemes Support.

I have two questions

1- How can I actively location? not work now look to the link http://srbeauty.be/contact

2- my site is ready How can I best backup can you help me

best regards

Hi Refikkaya.,

1) Kindly refer our knowledgebase link for how to rectify the google map error http://wedesignthemes.com/support/knowledge-base/google-maps-api-error/

2) The best practice to backup both your files and database regularly and especially before making some serious updates.

Regards., DesignThemes Support.

How can I enable off disable this option http://srbeauty.be/site-instel.jpg
rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

You can disable it from Dashboard -> DreamSpa -> General -> Others -> Disable Style Picker.

Please check attached screenshot : https://snag.gy/49AEoZ.jpg

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

probax

probax Purchased

The DreamSpa Theme does not resize large logos on MobileDevices proportionally. It’s distorted in length and width. Please fix this.

rsriram

rsriram Author Team

Hi probax..,

Kindly mail your FTP and Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

It seems that your support expired on 15/07/2016. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

KontiPol

KontiPol Purchased

Good day,

In Theme Dream Spa I have a problem in the reservation form.

A worker carries out several services. If service 1 is booked by a customer and another customer calls the reservation form and also selects service 1, the still free treatment times are shown automatically.

If, however, the second customer chooses another service, the already booked time is visible and can be booked by the second customer.

Where is the error, what do I need to adjust.

Best regards

rsriram

rsriram Author Team

Hi KontiPol.,

Sorry for the inconvenience, Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes.So that, we can check and have a clear look from our end.

Regards., DesignThemes Support.

Hi there, i would like to but this theme, but does it support Stripe payment getway, or paypal?

rsriram

rsriram Author Team

Hi.,

Thank you for the interest in our theme and contacting us.

Our theme support PayPal Payment Methods.

Regards., DesignThemes Support.

Hi there, i would like to but this theme, but does it support Stripe payment getway, or paypal? and also when client schedules an appointment, does it sends email confirmation only or it can also send SMS mesasge ?

rsriram

rsriram Author Team

Hi.,

Thank you for the interest in our theme and contacting us.

Our theme support PayPal Payment Methods.

For schedules an appointment only send the confirmation email not send the SMS mesasge.

Regards., DesignThemes Support.

I am having hard time installing the Demo Content, can some one help me please. In my deam Spa dashboard, i dont see import demo icon

rsriram

rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

I added reservation page using the reservation template, and when it search available time slot and i click to reserve, it doesn’t show the reservation form. it looks it is not calling the method that shows the form, please help

rsriram

rsriram Author Team

Hi.,

Your Plugins are already active. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.

We have sent the latest version of plugin files to you mail. please have a look.

Please follow the instructions in the below knowledge base link for how to update Layer slider plugin

For Ex : Layer slider

http://wedesignthemes.com/support/knowledge-base/how-to-update-layer-slider-plugins/

Regards., DesignThemes Support.

How did you do the Dream Spa Slider? did you used Slider Revelation or LayerSlider WP? and are there walk through steps that i see? please

rsriram

rsriram Author Team

Hi.,

We have used the LayerSlider in our theme. We have send the dummy slider files to your mail. Please import it via Dashboard > LayerSlider WP > Import Slider.

http://prntscr.com/ehqcix

Regards., DesignThemes Support.

Hi! I send the ftp access because i dont see the dummy installation. I register in the forum support, but i dont get the email in to my hotmail. Thanks.

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

1) Sorry for the inconvenience, We have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson” Plugin for import the demo contents. So kindly import the demo contents via the unyson plugin.

Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.

http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

If you still have any issues, let us know your domain name and wordpress admin details through the right bottom form @ http://themeforest.net/user/designthemes so that we can install the demo data for you.

2) We have mailed the forum login details to your email id. Please have a look at it.

Regards., DesignThemes Support.

Tymcio

Tymcio Purchased

Again…after I updated wordpress and theme, I can’t edit anything… When I change any data on page it isn’t saved…

rsriram

rsriram Author Team

Hi Tymcio.,

We have tested your site with the problem said and it seems to working fine. We have added some contents in your home page backend and it is saved correctly and can be viewable in the frontend. Please have a look at the video taken from your site.

Video Link – http://recordit.co/Qhtifj8NIX

Regards., DesignThemes Support.

Tymcio

Tymcio Purchased

Interesting… But anyway, thank you :) It works now.

rsriram

rsriram Author Team

Hi.,

Okay., Thank you :-) Let us know, if you find any issues in future..

Regards., DesignThemes Support.

Hi. In the reservation template.I select service, staff, date and hour, i dont see the 3 step, name, mail and payment. In the Budda Panel is on the option Enable Pay At Arrival. Thanks

rsriram

rsriram Author Team

Hi maximilianolc.,

Please mail us your site credentials (WP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes.So that, we can check and have a clear look from our end.

Regards., DesignThemes Support.

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