735 comments found.
I have Purchased the Theme but the theme uses WP bakery, while i don’t have any knowledge about how to edit the website using WP bakery plugin, i mostly use ElementorPro as visual builder to create my website, I would like to ask for a solution, otherwise i need refund.
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
So that’s mean o will have to create pages from stratch!!!! Is it possible that you can provide me a elementor kit of the pages? By which i will not have to create allll the pages from scratch
Hi Muhmmadrehan37.,
Sorry for the inconvenience, it’s not possible to provide you with a elementor kit pages. As per your requirement, you can directly create a page with the Elementor.
Thanks!!
Hi , I bought this theme but the problem is when I check the PageSpeed Insights for your theme is important METRICS with cashing minify the java script and CSS for mobile not working and cannot decrease this times as we can do for desktop. do you have any solution for this? First Contentful Paint 5.3 s Time to Interactive 5.7 s Speed Index 6.5 s Total Blocking Time 250 ms Largest Contentful Paint 5.4 s
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
Hi, we’ve update Dream SPA theme on a previuos version. We uploaded dreamspa_old.zip file and then DesignThemes Core Features Plugin. Now we have this message in the admin: “DreamSpa Page Builder in DesignThemes Core Features Plugin comes with major update. In order to make your existing pages (created with page builder) to work properly click Update Content button in Dashboard > DreamSpa > Page Builder > Update Content”. The button in that page doesn’t work and we can’t edit the content by the previous Page Builder. Please, suggest some solution. Thanks.
HI.,
Kindly mail us your (WP & FTP) Login credentials via the right bottom located at https://themeforest.net/user/designthemes so that we can check and let you know the solution.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
Hi, mail sent. Thanks!
Hi Agodegi.,
Thanks for sharing your WordPress login credentials with us !! We will check your query and let you know once it’s done.
Thanks!!
Regards., DesignThemes Support.
This theme hasn’t been updated since January 2021. I have been having several issues with basic wordpress functions like adding posts and pages where it gives me a critical error. The child theme provided caused even more problems and I had to switch back to the parent theme. When will this theme be updated and compatible with the current Wordpress? I am running the latest version of Dream Spa?
Hi.,
We are updating the themes one by one based on priority.
Kindly share more details about your issue and help us have a better understanding of it by getting back with any Screenshot / Video references to our support team through the right bottom form @ http://themeforest.net/user/designthemes and we will gladly assist you.
It seems that your support has expired. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thanks!!
How we can add selected items in the gallery section of Home page ?
Hi.,
Please navigate to Wp Bakery Elements -> Single Portfolio Items -> Post ID
Refer: https://prnt.sc/kNGFQupYR7Th
To Get Post Id:
Refer: https://prnt.sc/yVztVUMfQZkr
Thanks!!
Thank you. But while im adding with Single Portfolio Items i’m getting image path as http://placehold.it/1170X902.jpg&text=test
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.
Thanks!!
Hi there,
I would like to buy the themse but before can you answer my Pre-sale Questions? Thanks!
1. Does the theme include full featured booking system? Can this be sync with google calendar? Can client cancel an appointment? 2. Is the theme compatible with polylang? 3. Is the theme compatible with WPML? 4. Is the theme compatible with Calendly?
Thanks!
Hi Innovechsoftware.,
Thanks for contacting us and showing interest in our theme !!
Yes, we have a full-featured booking system that cannot be synced with the google calendar and compatible with all major plugins.
Thanks!!
Regards., DesignThemes Support.
Woo comerce already fixed but still can´t see layout complete option list
Hi.,
Sorry for the inconvenience
Due to local Holiday we can’t reply your request.
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Ok I´ve sent you an email, thanks
Hi.,
Please check your mail ID. We have replied back.
Thanks!!
Hi. How does the calendar section work, is it through the events calendar plugin or do you use your own engine? Regardless of the answer, is there integration with Google Calendar? I.e. if a client books an appointment, can that appointment be moved to a Google calendar?
Hi Natxo_M.,
Thanks for contacting us. We are used our own calendar script and designs. You can’t integrate your appointment with google calendar in this option.
Thanks!!
Regards., DesignThemes Support.
Hi, I bought the theme 5 years ago.. now i am not able to make any changes, delete photos, add photos or change logo.. there are any update?
I saw still I have the 1.7.3 version but the wordpress is about v5.9.2. how can to update the theme and if i will do it will be also compatible with wordpress5.9.2?
Hi., Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi could you please tell me how to download the demo? thanks
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Hi thanks for your reply, there is still a problem in the process, the image are not downloading properly. Please watch here : https://espace-florysens.fr/
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/dreamspa.txt
Open Source Images :
https://unsplash.com/s/photos/spa https://unsplash.com/s/photos/meditation https://unsplash.com/s/photos/bath https://unsplash.com/s/photos/skincareThank you, we look forward to help you!!..
Hi there, we installed the theme in 2016 and just found some issues on Safari browser. When we try to open the page, the content is not showing up. The content is there but somehow it is empty in Safari browsers. The website page in particular: http://www.reikimoment.com/about-reiki-and-reiki-benefits/
Hi.,
We have checked your site. Your site looks fine.
Please refer : https://prnt.sc/1wy4t3i
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer :
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportHi, we have tried but problem still persists on Safari browsers on Mac desktop, iPad and Apple mobile phones. https://prnt.sc/1xc7q1g Please do check.
Hi.,
Kindly send us the details about under which resolution you have faced this display issue. So that we will check to form our end.
Hello, screen resolutions we are facing but actually this list is non-exhaustive because all Apple Safari browsers we have tried are showing the same error:
1) Mac desktop 2560×1600 2) iPad 1536×2048 3) iPhone 12 mini 1080×2340
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi there, we installed the theme in 2016 and just found some issues on Safari browser. When we try to open the page, the content is not showing up. The content is there but somehow it is empty in Safari browsers. The website page in particular: http://www.reikimoment.com/about-reiki-and-reiki-benefits/
Hi. , Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Still a great template. But I need help for the topics “customs fonts cannot be uploaded” (always mediathek will open) and “changing or deleting title ribbon design” and “Changing or deleting design of the ribbons between the content blocks”. Thank you for your help. Developing website is https://relaunch.salzgrotte-alb.de/
Hi.,
Please refer : https://prnt.sc/1qgc192
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.img_border_top { background: url(../images/border.png) top repeat-x;}
Please refer : https://prnt.sc/1qgc3ui
.dt-sc-title.border-title h2 { background: url(../../images/title-border.png) bottom repeat-x;}
Note: You can change the value as per your need.
Thank you very much for your lightspeed support 
It works perfectly.
Do you have a solution for the technical issue, that custom fonts cannot be uploaded via “Dreamspa Admin Panel—> Custom fonts”? Every time I tried to upload, always the wordpress mediathek opens and when I try to upload for example the font-file “MV Boli V1.woff”, a failure-message appears, “This file-format is not allowed for security reasons” (translated from German).
Hi.,
Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-add-new-fonts/
Thank you, we look forward to helping you!
Thank you, but this dont work for me. Like I mentioned before, I cant upload the fontfiles, cause every time wordpress wants them to upload to mediathek first. And this is not possible. By the way, there are only two formats, which are displayed for possible uploads, woff and woff2. The fontfiles ttf, .svg, .eot are not mentioned.
Could it be, that some functions are not working correctly? Cause when I klick on “widgets” at “appearence” wordpress crashes with critical hint. But this is the only malfunction I recognized up to now. PS: I downloaded and installed the latest version of dreamspa and its plugins.
Hi.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files
Hello again, how can I change the font size of the main menu? I tried and I tried, but obviously I have not the knowledge to do that. Developing Website is: https://relaunch.salzgrotte-alb.de/ Thank you in advance.
Hi.,
Please refer : http://recordit.co/Q2ECB4cmNW
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
#dt-1544592088798-8f01b138-b12f ul.dt-primary-nav > li > a { font-size: 14px !important;}
#dt-1544592088798-8f01b138-b12f ul.sub-menu li > a { font-size: 14px !important;}
Note: You can change the value as per your need.
Thank you very much for the superior support
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Rating is done. With this great support I could not do anything else
Thanks a lot for such great loving appreciations!!
Hi there, I have begun work on updating a site which uses Dream Spa theme. I have updated the theme and supporting plugins for version 2.5. When I attempt to make changes to theme settings, none of the toggles or settings are working or saving in the theme settings panel.
Any suggestions here would be greatly appreciated.
Hi.,
We do not update the older version of our DreamSpa theme. We do advice all our theme users to switch over to the newer visual composer version for latest wordpress and security updates.
Regards., DesignThemes Support.
Hi there,
Thanks for the prompt response. This places me in a predicament as my client does not have budget or expect to redevelop the site from scratch using the new theme vesrion 3.9. 
Is there any information available on porting content from the old site and reworking this on the new site without redeveloping completely from scratch?
Hi.,
Sorry, no other way. If you want to continue the old version, don’t upgrade WordPress version. this is the only way.
Regards., DesignThemes Support.
I’ve kept the website at the dreamspa-old version, but I’m now trying to (finally) redo the website in the new version. I’ve got a separate install done, but want to know if I can still use the “Transfer Theme Options Data” option from the Backup and Restore section of theme options to import into the new site? I know it’s a different framework, but would like to avoid having to start completely over. Any advice on simplifying the process would be appreciated.
Hi.,
You can install the new version in separately and proceed. Don’t install both themes (Old & New version) in the same folder. If any queries let us know.
Regards., DesignThemes Support.
Yeah, I did that. I’m asking if I can use the Backups code generated from the old site (in theme options) and import them into the new site (theme options).
Hi.,
Sorry, this is not possible. Both are different frameworks.
Regards., DesignThemes Support.
Hello, thank you for the theme. But I am not able to change color of the “bar” behind basic page buttons. I’ve been trying it for hours, no result. Can you please help. Thank you.
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.menu_bg { background-color: #e6e5d9; background-image: url(../images/textured-pattern.png); }
Note: You can change the value as per your need.
Please refer : https://prnt.sc/uxmb05
i would like to add a ticket in your support. but i can’t login. i got no mail or something. so …
the first problem was, that the revslider does not automatical update. not show that it should be to update. i have update the php-version to 7.3 and i get so many errors because of the revslider. but it does not show that i should do a update on this slider. i download all files of the theme here and copy the plugin revslide from this files. now the slider works on frontend but in backend i cant edit the exist slider or create a new slider. the button does not work. so i deactived and try some other plugins. in this case i see that i cant click all other buttons in the backend. they do not work. the buttons in the editor of pages do not work. the button “files to content” over the editor do not work. and so on. i have deactivate all plugins but the buttons in the editor do not work. so i will update the theme. but there is also not show that this should be updated and i cant click the theme because it does not work. i have downgrade the php-version to 7.1 but this also not change the problems. iam very frustrated.
the console wrote: a.browser is undefined -> jquery.tools.min.js jQuery(...).live is not a function -> mytheme.admin.js
Hi YelloWeb.,
1) We have sent the forum login details to your email id sch…@matt..lb.de. Please have a look.
2) Regarding the slider and other issues, please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue. Please send the screenshot of the issue as well.
Regards., DesignThemes Support.
i cant also load other themes. the button for other themes will not work.
i can’t login. i clicked to your maillink and i get the message the password is wrong. now i have asked for a new password. The mail hasn’t arrived yet.
after time and time i can login in your support-system and now i get the message “Support period has expired”. thnx for this. now i have write you a mail. my websitebackend is broken.
why does not your theme and plugins (revslider) show that there are new versions able?
frustrated.
Please send your request to us directly at this email support@wedesignthemes.com
i have wrote you
We did not receive any mail from your side
that is not ok. i have send you 5 Mails!
Hi.,
From which email id, you have sent your login details. Please let us know.
Regards., DesignThemes Support.
i don’t send my mailadress – here. i have wrote you also hours ago. i will send you a mail now.
Hi.,
We replied to your mail ID- https://prnt.sc/uydx18 please check it and reply to us.
Regards., DesignThemes Support.
Hi.,
Fixed your issues. Please check it out – https://prnt.sc/uzpr7k
RATINGS!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hello,
I updated WP to 5.5.1 version and now it appears this message in the head of the pages of the site and the admin area:
Deprecated: Function create_function() is deprecated in /home/[...omissis…]/public_html/wp-content/plugins/LayerSlider/wp/widgets.php on line 4 Deprecated: Function create_function() is deprecated in /home/[...omissis…]/public_html/wp-content/plugins/roses-like-this/widget.php on line 118 Notice: Undefined index: CI in /home/[...omissis…]/public_html/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130 Notice: Undefined index: OT in /home/[...omissis…]/public_html/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130 Notice: Undefined index: VS in /home/[...omissis…]/public_html/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130 Notice: Undefined index: OG in /home[...omissis…]/public_html/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130
What’s happened? Can you help me? Need I to update LayerSlider plugin? WooCommerce plugin is already updated!
Thank you Sergio
Hi..,
i) Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/ii) Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/Regards., DesignThemes Support.
I know now that the problem was caused by the problem with table rate a woocommerce plugin . I tried to open a ticket but I can’t because I can’t copy the informations of the state of it. I found that the problem is in the javascript errors in mytheme.admin.js: “Uncaught TypeError: jQuery(...).live is not a function” other than “Uncaught TypeError: a.browser is undefined” in jquery.tools.admin.js I hope the problems are by the dream-spa theme becaus I don’t what to do!! I want to ask you if you can speak with woocommerce about this kind of problem! I’m desperate! Thank you
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Credentials has been sent!! Thank you
Hi.,
Please check your mail ID. We replied.
Regards., DesignThemes Support.
hi at dream spa or spa lab Can the reservation be paid with the wooccomerce payment gateway?
Hi.,
Sorry, We don’t have that option.
how do i change the headers? from header 1 to header 2 for example…i tried changing it under deamspa options/general options/site headers…but it doesn’t change the headers
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
