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Hello, it has always worked well for me but I have been trying to update the footer for days and it does not load me elementor.
Thank you very much for your attention.
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
What happens is that my support time has expired.
It is not a problem with the installation or configuration, but a problem that has arisen suddenly after the updates.
Please send the issue details to our email firstname.lastname@example.org. Thanks,
Also just tried to email your support email and it has bounced back.
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and help you.
I have just installed the theme and it is not allowing me to automatically import the demo content? It is telling me to install manually but the files it is saying I must install was not in the downloaded theme pack. Please help!
Hi there, I am looking to purchase this theme but the fact that the theme is not compatible with WP 5.6, nor with Elementor 3.1 is putting me off, however this is a fantastic theme if it is working properly. Can you advise when you have a more updated and stable theme? cheers
Thank you, we will check it
Just a heads up: The theme is not compatible with WP 5.6, nor with Elementor 3.1, and breaks all pages. Opal should update the theme as soon as possible.
Thank you, we will check and update it soon. Thanks,
2 Months have gone by and the theme is still not updated to work with the latest wp and elementor, therefore I have 100 pages I can’t touch and need to run an older version of wp. It is unacceptable for a premium theme to become unsupported and obsolete in 1 year.
Hello when will the theme update be? Your Dreama Core plugin is starting to have compatibility problems with the new version of Wordpress
Thank you, we will check and update it soon.
Are there any plans to sunset support or updates to this theme given the latest update was Dec of 2019?
Does this theme of scenery continue to be updated? Whether to support WP5.5?
Hi there, thank you for contacting us. Yes, our theme is updated regularly. And it is compatible with WordPress 5.5. Thanks,
Thank you for your reply, I really like this theme. But the last update is stop 30 December 19. What is the latest update date?
Yes, the last update is since December 2019. But the theme still works well. And make sure to use PHP from 7.2 to higher.
Good Job! Thanks
I’m working locally for a client that hand me over this theme after buying here. When I run the demo import and then setup Home 1 it looks like it’s not recognizing that the content should be set with Elementor. This is causing the Home 1 template to look totally off from what the client is expecting. Can you help me fixing this?
Thank you for contacting us! We need more information to investigate the issue. Please provide your website details in our support ticket at https://wpopal.ticksy.com/ . Our Technical Support team will assist you as soon as possible.
Hi Since this theme is using elementor as page builder…
1) Does it have option enabled for adding custom borders for elements (only left, top, right or bottom for text columns or images)
2) Does it have options to hide or show row/columns on mobile or desktop
3) Also, the Custom Css panel/area enabled for each column/elements…
Hi there, thanks for contacting us. For your questions,
1. Yes, it does
2. Yes, it does
3. Our theme doesn’t support it. You can consider using Elementor pro for this.
Hello, nice theme… but is Dreama compatible with Woirdpress 5.5 and Elementor 3? Is it regularly updated?
Thank you for contacting us! Yes, the theme is updated regularly. It is compatible with WordPress 5.5. We will check and update the theme with Elementor 3 as soon as possible. Thanks,
Does this theme include the WooCommerce plugin?
Yes, it does
A little question:
on your documentation you gave these instructions:
Step 1- Login to the WordPress Dashboard.
Step 2- From the OpalTheme—> Settings.
Step 3 – Click to button API key tab , you will see option to input key of google map.
If I go on OpalTheme there isn’t SETTINGS to place the Google API Key,
how can I solve this problem?
Hi there, please send your issue to our support ticket https://wpopal.ticksy.com/, our dev’ll help you. Thanks,
I didn’t find a way to remove sidebar from blog and, always in blog, posts show as full. No option to show only excerpt. Any help?
Any chances to have a reply here or in the ticket?
Hi there, please send your issue to our support ticket https://wpopal.ticksy.com/, we’ll check and help you. Thanks,
Done some days ago…
Demo isn’t working – says “Error establishing a database connection”
We have fixed demo Thanks and have a nice day!
Please check again. It works now
Can we change theme layout Full width to box width Layout ?
Please replay asap
Yes, you can set it in Appearance >> Customize >> Layout >> General like this: https://prnt.sc/q0wu0j. Thanks
Yes i have set this setting but when i scroll the page the fix header layout showing not proper and it see left side
please open the link and scroll the page :https://mosaicevents.in/staging/
Also i want to remove “request a Quote” in header right side. i am not able to find this please guide me.
Hi there, please send your issues to our support ticket at https://wpopal.ticksy.com/, our dev will help you with the layout. Thanks
In Header Builder there is 15 to 20 header not available in selcet option
Please send your site credentials to our support ticket at https://wpopal.ticksy.com/, our dev will help you.
I cannot see theme options OpalTheme -> Settings in wp admin as mentioned in the documentation provided. There is “Opal Theme”, but it only contains Dashboard, Plugins, Demo Importer, Changelog. Unless you are talking about Appearance -> Settings. Even so, I cannot find yet a place to enter the Google map API key. I had to hardcode it in php. So is OpalTheme -> Settings available?
Hi there, please use this plugin to add Google map API: https://wordpress.org/plugins/api-key-for-google-maps/. Thanks,
Just noticed, there isn’t a photo gallery in the theme. Isn’t it?
Please send your admin account and link site to our ticket system https://wpopal.ticksy.com/submit/, our dev will check what is happening with your issue.
Hi, I mean in your demos.
Yes, it is. Besides, it has a portfolio and also an image list of the event. Thanks
Your demos aren’t working at this moment.
Thanks. We’ll check it.
They work fine now. You can view it now.
Just purchased Dreama.
Your demo is returning an error “nginx error! The page you are looking for is temporarily unavailable. Please try again later.”
When is it scheduled to be fixed?
Thank you. We’ll fix it now
They work fine now. You can see it now.
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