The product gallery does not work well.
The theme is in the latest version.
I can pass you access data to the web.
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Hi! I have been trying to activate the slider revolution pluging but it says that the purchase code is blocked
Please read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Hi, I am wondering where I can define which product information I can display on the product detail page. https://demo.theme-sky.com/drile/shop/globe-electric-tech-series/ Under “Additional Information” there is height, weight and Material. How can I define even more product information to show here. Or hide one of them ?
Hello! I am having some issues after going live. I am seeing the coming soon page live on desktop but mobile + tablet are NOT showing the site at all!! Wordpress Chat helped look into this issue and said: it is looks like your website theme is not support mobile and tablet.
I hope this is a quick easy fix, because I got this template because your site says the templates are:
RESPONSIVE AND RETINA READY
Drile is a responsive theme. It means that the site will look good on iPhones, iPads, Android Devices, etc.
Please help us, ASAP – Thanks greatly!
The Drile theme does supported the responsive. You go to Appearance > Theme Options > General > Enable Responsive > you enable it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
My client wants to allow comments even from those who haven’t purchased items from his website. I couldn’t find an area in the comment section that does this. Where is it and how do I provide this?
Hi SkyDominion 1,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
The site I created using this theme isn’t being responsive to mobile phone and tablet view. The header slider images become distorted and the formatting gets skewed. How do I make my site more responsive?
To use the responsive on the Drile theme, you go to Appearance > Theme Options > General > Enable Responsive > you enable it.
I have some problems with the gap setting in wpbakery editor. It doesn’t work, I cant to set the gap size, it always without a gap. I also wrote to wpbakery support about this issue. So my question is maybe I need to change some option in the theme that will turn on the gap setting?
Hello, where do we controle the menu layout of the categorie page ?
Please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Thank you, already did : ticket number : 2791274
I have replied to it, please check it again.
My name is Khang, i already purchased your theme and upload demo data, but i want a design like this demo http://demo.theme-sky.com/drile/home-02/.
Can i have a config for this template or any tutorial to customize the website like this ? Thanks you
This my webiste for now: https://noithatbmt.com/
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
planning to purchase this theme, is possible add insgram photos under the theme?
You can use TS Instagram shortcodr to display your Instagram. But you need to get the access token. To get access token, you read the article at the link https://skygroup.ticksy.com/article/16759/ .
If you need more help, pease open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
tks reply, but its hard to get token from ins; thats why im after theme inclu ins.
Each token links to an Instagram account. So you need to create your own token. If you need help about creating token, you can feel free to open a ticket https://skygroup.ticksy.com/. Our support team is always ready to help you.
Is it possible to prevent the filter sidebar on the shop page to close? I want to keep it open so it’s always visible.
I use GazChap’s WooCommerce Auto Category Product Thumbnails plugin. It doesn’t work with Drile. Is help possible?
I want to change the default font to Din (https://www.1001fonts.com/d-din-font.html) its free font
when I tried to upload from theme options I receive the following message
Sorry, this file type is not permitted for security reasons.
Hi i like to buy this theme.first i want to know this theme is perfectly match to me or not.For check this can you give some trial period to check that.
Unfortunately, we don’t provide the trial version. You can buy the theme and check it. In 3 days, if it does not match your purpose, we can give your money back.
After purchasing the theme, if you need help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Hello, I had the Footer #3 and accidentally deleted it, but still have the copyright footer! Can you please send the code for the FOOTER #3, so I can place it back in and make it look how It once did before! Thanks so much!
You go to Appearance > Theme Options > WooCommerce > Product Style > Hover Style > select Vertical Style.
Need some urgent help we run your theme on our website bijouxliving.com.
Our add to cart has stopped working today and also cart page is not working.
Any help would be appreciated.
I bought the theme from you and already installed it. Unfortunately there is a problem with the demo import. The following message appears.
An error occurred while fetching file from: https://localhost/picper21/wp-content/plugins/themesky/importer/data/content.xml!
Reason: http_request_failed – cURL error 60: SSL certificate problem: self signed certificate.
I’ve already tried to solve the problem myself via the php.ini file, but unfortunately it didn’t work. What can cause this error be and how can it be resolved? I’m still working on localhost so far.
Thank you in advance for your response.
Because there is a problem with SSL as you can see. On localhost, you should use http because it does not have a real SSL Certificate. You can change url to https when moving to hosting.
If you need more help, please open a ticket here https://skygroup.ticksy.com/
can you add a footer menu bar(like Gostore or Yobazar)?
You know it’s a trend…
Footer is dynamic. You can create your own footer easily. Please watch our tutorial video https://www.youtube.com/watch?v=PcFiEIiftaY&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL&index=4
no. I means footer menu bar on mobile.like https://ibb.co/5rj9gj3
Hello. Please help.
Whoops, there was a problem importing your content.
[WARNING] This WXR file (version 1.2) is newer than the importer (version 1,2) and may not be supported. Please consider updating.
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