414 comments found.
hi. I purchased this package today, but when I activated wpbakery, I kept showing that I could not find the license using the imported function. Could you please help me to see what the problem is?
also the slider revolution can not found my code.I have tried to Authorize both plugins with envato many times, but nothing works. How do I solve it?
i check comment before need disactive these plugin and delete,and then install again…but still can not work
Hi fortuna696,
Thank you for using our theme!
Because they are the bundled plugins. For more information, please read this article https://skygroup.ticksy.com/article/10856/
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
The logo of my website keeps changing in size, when I open the website it looks good, but when I go to another page the logo is suddenly shown very large. The strange thing is that this is not always the case on the same page. Most of the time it goes well on the homepage and shop, but not always. It can also vary from browser to browser. I just have no idea how to solve this. I just want the same size everywhere.
i think i have found the solution, i now use another size of the logo and it works better. but now the font and the fontcolor of the menu and some headers are switched. I delete the cache of my browser over and over again. Then when i open my website everything looks like it should be, but when I go to another page of my website the font switch and when I go back to the homepage, the font and fontcolor of some headers and the menu are not like they should be and i need to empty the cache again. Why is this happening?
Hi lindam74,
Thank you for using our theme!
If your website has caches (hosting cache, caching plugin, CDN), you should disable them and activate them again after you have finished building your website.
If you still see problem after disabling caches, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Thank you, it didn’t solve the issue so I just open a ticket.
Hi lindam74,
Our support team replied to your ticket. Please update your ticket with more information. Our support team will help you.
Have a nice day!
Hello, I have a question about the shop page and product page. I would like to customize them, for example put a picture above the shop page and put a different slider in the product page. And I would like to change the background color of the entire website. Can I alter these things without coding or can I only use the fixed presets?
Hi loes_smeets13,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I just finised the installation of the last update (23 october 2023) but still need to update WPBakery, wasn’t that update in this new theme update?
Hi lindam74,
Because WPBakery Page Builder is a bunded plugin. So, to update it, you go to Plugins and deactivate/delete it first. Then, you go to Appearance > Install Plugins and install it again.
For more information about updating, you can read our documentation https://docs.theme-sky.com/drile/#updating-the-theme and watch our tutorial video https://www.youtube.com/watch?v=AxPulOGDHqc&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL&index=12
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
okay, thank you very much, it works now! Have a nice day!
You’re welcome! 
Hello dear authority, although I made a Turkish translation in this theme, it still remains in English. How can we fix it? I’m waiting for your help.
Also, when the user registers, it gives a critical error.
Hi argon00782,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Would you die if you answered from here?
You love printing it 50 times
Hi argon00782,
Because some issues require confidentiality, we ask you to do so by opening the ticket here https://skygroup.ticksy.com/ and giving us your website information.
Please understand and open the ticket. We will help you.
Best regards,
Hello,
We are in the process of setting up an online store and have encountered an issue with the page load speed, specifically on the mobile version of our site.
To provide some context:
On the mobile version, our content takes approximately 11 seconds to load. On the desktop version, the content loads in just 2.5 seconds.
Due to this discrepancy, our page load speed metrics are significantly lower than we would like, especially for the mobile version. As you might understand, this could potentially impact our user experience and SEO rankings.
Are there any known issues or optimizations that we should be aware of?
Regards
Hi grypsior,
Please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Not able to activate the WPbakery plugin on wordpress. Is there an any steps , i tried autorized by allowing envato access but it is still showing buy now. Urgent help needed
No able to activate slide revolution plugin too. Urgent help needed. in both the case it is showing license not found when tryong to approve using envato
Hi singh-vj30,
About WPBakery Page Builder and Slider Revolution licenses, please read this article https://skygroup.ticksy.com/article/10856/
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hi singh-vj30,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
Best regards,
Hello dear authorized person, there is no page-themeproperty page in the theme I purchased, but you show it on YouTube, the link: https://www.youtube.com/watch?v=qi4Z8VgmS0s&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL&index=5 This page does not appear for me
Hi argon00782,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I have a queston: where can I find the translation of the word “cart” in the DRILE template? I use the plugin “loco translate” and there’s no possibility to translate the word “cart”. I’ll be very grateful for your help. Thank you in advance!
Hi hannusza,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hello, team I purchased this theme it is awesome but the thing is it is asking me to activate slider revolution, and the key I got in the zip is not working.
please look into this.
Hi shaikhakil377,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
Best regards,
Hi
How can I change the point at which the Mobile Responsive Menu is shown, it currently shows on small desktops.
Hi acunovo,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
Is that availabel for 6.3.x ?
Hi 1himmet,
The current theme version is 1.3.4 and it is compatible with WordPress 6.2.2.
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I have problem on my website when I add my item on cart it shows to me empty I tried everything but I did not fixed . How can I fix this problem?
Hi hibrahim3811,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Recently iy i purchase the third template from evanto and the template is full of errors when i download and work on my hosting site . when i reach out to the support . they are not helping properly. they just asking me for the login creedential for the hosting site . which iam not feeling safe to share with them . this is causing lots of frustration and now my credit going be bad in front of my client.
Hi maryamaitraisansari,
We tried to assist you, but you are not cooperating with us. Our support only needs your information to check and solve the problem for you. But you refuse to cooperate. Although all your information is confidential
This will slow down your problem-solving. Please understand us and open a ticket here https://skygroup.ticksy.com/. Then give us your website information. Our support team will help you.
Have a nice day!
Hello! I would like to know if customizing the “add to cart” ajax is theme-related and where to edit it. It’s mostly to change the language to French. The whole website is in English except for the “add to cart” ajax.
Hi mohammedkhochman,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I’ve chosen home 4 with the logo in the center and I’d like to be able to put menu entries to the left and right of the logo. How can I do this? Many thanks
Hi elisepcp,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello! I have a question related to a plugin that was installed with the theme, specifically WPBakery Page Builder. For some time now I have been notified that there is an update available for this plugin, but I can’t update it because it says I need a license. How can I solve this problem or when will I be able to update that plugin? Thanks in advance!
Hi universalcraftart,
You can not update the WPBakery Page Builder and Revolution Slider plugins in Appearance > Install Plugins. To update these 2 plugins, you need to delete them first. Then, you go to Appearance > Install Plugins and install them again.
To update the Drile theme, please read the document at the link https://docs.theme-sky.com/drile/#updating-the-theme
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I’ve got an error when try to edit footer block with elemetor, it said “The preview could not be loaded”
Hi abahukat,
We have replied to your ticket. Please check it again.
Best regards,
Hi, My back office is extreeeeeeemely slow, in a way that it makes it almost impossible to use it, for months. I tried anything I could by deactivating the plugins, but nothing change. I often get a 500 error if I open two tabs.
If I renew my support, would a developper be able to help/save me ?
Hi studio-topo,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I am getting the error (The link you followed has expired.) while installing the theme.
Hi alpermustafabucak1453,
I have replied to your ticket. Please check it again.
Best regards,
I applied your ticket suggestion, but I still couldn’t find a solution. I’m waiting for urgent help on this issue.
Hi alpermustafabucak1453,
We have replied to your ticket. Also, we have checked your site and we look at you have imported the demo content. Please check it again.
Best regards,
