70 comments found.
Hi
I have just downloaded the Dry Cleaning theme, but I am having troubles setting up the demo site and content.
I have already searched the documentation and installed the Unyson plugin, but when I click on the Demo Content Install in the Tools section, I get to see this mesage:
Oops, Unyson Backup requires PHP Zip module but it is not enabled on your server. If you are not familiar with PHP Zip module, please contact your hosting provider.
Could you please help me getting started with this.
Thanks in advnace.
Hi.
Please refer : https://sebhastian.com/enable-php-zip/
Please mail us your site credentials (WP &FTP and CPanel access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Thank you very much. I have sent you the information via the form mentioned above.
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Hello Sir, I have few questions before getting this plugin , first – Is it compatible with dokan plugin? If no, then which multivendor plugin can we use for this purpose? Second if we try to convert this cleaning website into app , would we get any issue like layout error or any other kind of?
Hi.,
Sorry for the inconvenience,
We have not officially tested 3rd party dokan plugin., so we can’t give assurance to the plugin.
Thank you, we look forward to helping you!!..
Okay, thank you ❤️
how can i install demo content do you have any video guide for installation with demo content??
Hi.,
Thank you for contacting us,
You can easy to import our demo content with “one click”.
Please refer to the following link:
http://docs.wedesignthemes.com/article_entries/install-update/ http://docs.wedesignthemes.com/dt_articles/unyson-demo-content-install-fails/After purchasing our theme, if you have any doubts we will help you.
Regards., DesignThemes Support.
i have buy this item.can you install on my site exactly as is in preview on my site ???
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
I have set up a login in your support site however it is not accepting my purchase code. I need support as I am getting this error “Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 360” when installing demo content for this theme.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
I am not been able to edit the Header of my website, that option is not visible, kindly let me know how its shown, already have imported the demo content.
Hi.,
Please get into Admin Panel > Appearance > Customize > Site Header > Header Style > Select Header and Save All.
Please refer : http://recordit.co/61HsQMmMR2
its still not showing mobile number and top bar links, I want 5th style from the header style page. kindly let me know.
I also want to change my domain, so can you please confirm me if we have to buy a new license or current one can be used on our other domain?
Hi.,
Thank you for contacting us.
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Hello, I need help but I cannot find where to ask for a support so I’m doing it here. When I add Filter Products by Attribute widget on widgets page (I tried adding it on both left and right side of Shop page) it does not appear anywhere in the shop pages.
When I click on Customization it also does not see widget zones. What should I do?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
how come I have loft my right get more support ? I still have 4 month and I cant even read the previous messages and I need some help still!
Hi.,
We already reply to your mail, Please check : https://prnt.sc/u1ziap
We are ready to help you to resolve the issues. Let us know what is the issue with our theme, so that we can resolve the problem.
We would be happy to help out here support@wedesignthemes.com . Please send your request to us directly at this email
Thank you, we look forward to helping you!
I’m beyond fed up with the way you’ve set up your support. It’s like you made it extremely difficult to even speak to you guys. I need support without all the bullshit, of searching for it. Give me an email that so I can speak to one of your developers or give me a refund.
Event after all the adjustment I already made. I keep getting the same message.
Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 355
This is ridiculous, we can’t even upload the demo.
By the way, I already change the information on the hosting account to be able to upload the demo.
Yet, it doesn’t work.
http://c80.55e.myftpupload.com/That’s how the website looks.
And no way to reach out anyone of you guys. I’m already dissapointed with this theme, and I haven’t event started.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
The following configurations where done and it still doesn’t load the demo.
Maximum Execution Time (max_execution_time) should be atleast 600 ( max_execution_time 600) Maximum Input Vars (max_input_vars) should be atleast 5000( max_input_vars 5000 ) Memory Limit (memory_limit) should be atleast 256MB ( memory_limit 256M) Post Maximum Size (post_max_size) should be atleast 64MB ( post_max_size 64M ) Upload Maximum file size (upload_max_filesize) should be atleast 128MB (upload_max_filesize 128M)
Email sent via: http://themeforest.net/user/designthemes
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Hi, new email has been sent. Thank you.
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Your theme is shaking, everything takes long to load. I’m curious why this is happening, specially since we haven’t even began to edit this theme?
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation : https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
Thank you, I will give that a try. Do you have a stylesheet. The demo is missing something header things, plus I would to use my own color, no the ones you have available. Any guidance you can provide is greatly appreciated.
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
I send you and email with all the information, plus credentials. Thank you.
We have replied to your mail
Critical error on the website with the Predefined skin color, if I try using my own colors, I get a critical error, and the website goes down. Email sent.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
I am unable to access the customize settings. an 505 error came, i deactivated all plugin still need kriki to be active but that plugin making some issue, can you please check
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.Regards., DesignThemes Support.
how are you ? I seriously think over to purchase your theme on Envato. before I decide, please let me know the images files come together or not ?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
I am trying to access support forum, but it says my purchase code is not valid. Why?
Hi.,
Sorry for the inconvenience, Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hi, when I made some changes disappear the “slider revolution”, I achieve put it again inserting a line of code, but the “slider revolution” is displayed boxed and not extended. Can you help me?
Hi.,
Edit your page and select slider from our metabox then check it out. Let us know if issue continues.
Regards., DesignThemes Support.
Can you send more directions please?
Hope there is no slider issues in your site right now. Please let us know, if you have any difficulties still.
Your laundry theme is listed on: https://medium.com/best-wordpress-themes/best-themes-for-laundry-shop-6d409b8fbc53 Congratulations!
Thanks for listening our theme we are very much appreciated
Hi, I upload the theme to FTP, according your directions, but in wordpress doesn’t display theme in appearance
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Regards., DesignThemes Support.
Hi, I install theme through FTP, but the theme doesn’t display menu. Can you help me?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hello! Can you help me with Purchase Code. Where i have to paste it into wordpress? Thank you.
Hi.,
You can register support using theme purchase code
http://support.wedesignthemes.com/forum/business-finance/dry-cleaning-wordpress-theme/If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Hi, my client purchase this theme few days back and I imported and changed this content. Everything working fine except the drop down menu. Do you have any fixed or suggestion on it? While hover drop down showing, but if we over our mouse to click on sub menu its closing automatically.
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code along with a clear screenshot or video of your issues to get a clear view. send the details through the right bottom form located @ https://themeforest.net/user/designthemes?#contact
Refer: http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea.
http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Regards., DesignThemes Support.
I have a dry cleaning website with location based pickup and delivery system. Does this theme have that feature?
Hi..,
Sorry, This option is not available in our theme.
Regards., DesignThemes Support.
Thanks for reply, Actually It would be great if you can add and charge accordingly….. And also this is a good feature to add in my point of view.
The scenario is very simple:- Client submit appointment form and admin receive email and also our driver receive that email to with location of client and the nearest driver in a specific radius assigned automatically to collect the laundry.
I hope to see this feature and then purchase this theme. It is the better then what I am using right now.
Hi..,
Sorry, Please check this page – https://wordpress.org/plugins/search/shipping/ and find plugins which meets your requirements.
Regards., DesignThemes Support.
Hi , Theme has been installed but cannot seem to be able to edit the Google Maps. May you kindly assist. I added the API Key but still is not showing the street view.
Hi.,
It is due to that the google maps has been made premium for such services. Please have a look at this link for more details.
https://developers.google.com/maps/documentation/javascript/get-api-key .So , make sure you have registered the API key properly , if you still have an issue Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Thank you for your response I also cannot seem to see my website’s socials. I have added all the links but cannot see them on any one of my pages. May you also assist with that?
Logins have been sent
Hi.,
1 ) It is your API key issue , so kindly re-register proper API .
2 ) Social icon issue – Kindly send us your CPanel / FTP details . So that we will fix the issue ASAP!!
Regards., DesignThemes Support.
Hi
I have emailed authors numerous times but have not received a response. A plugin was installed and now my website is down. May you kindly help me resolve this issue? I am still waiting for a response since yesterday 1:00PM
Hi.,
Sorry , we have not received any mail from you . Can you please resend your issue here or send it once again to support@wedesignthemes.com .
Regards., DesignThemes Support.
