This author's response time can be up to 2 business days.
Due to the high amount of support request we’ve finally managed to get a dedicated support forum running. Please post your request there so we can make an archive that will help people with the same issues as your’s.Kind regards,Duotive team.
Reply sent via inbox since passwords were included. Thank you so much. Best support on a theme EVER !
Replied on the forums
Can’t seem to install the theme. Using the Wordpress install page but nothing happens. We really like the theme and it was just purchased a couple of days ago.
After spending thousands of dollars here and elsewhere on themes I have to say this is the BEST theme author ever. SUPPORT IS AMAZING . I highly recommend this author!
Can’t wait to buy Duotive 3!
Thanks very much for your kind words
Great work on the theme! I would like to know how can I make the slides move slower? (6 seconds)
Where can I change that?
Need your help for http://envogueuae.com/, on the home page slider and even on menu tab while using IE9 there is grey text shadow and on the menu name services it shows text which does not exist “event” while accessing drop down.
Hi Just want to add that on IE 9 width is not fitting the screen and same error of mixed words on menu with drop down option is appearing on chrome too. i have added below code as per your recommendation earlier to change the text color on slider.
/* Custom CSS */
Where are breadcrumbs? I have them enabled, but they aren’t showing up. When I firebug the header area, it shows the header code is not there…However when I in the header PHP file, there show_breadcrumb() function is present.
Not sure what I can do to get it working. Any help would be greatly appreciated.
Thanks a lot.
P.S., I can’t register for your support forum for some reason. I entered in my purchase code, my browser closed while I was half-way through the form on the next page, and now when I try and get back there, I am asked for my purchase code again. However this time, it says this code has already been confirmed, bypasses the registration page and brings me to a login screen. I never finished filling out the form so I don’t have login credentials.
Please help fix this
You just need to install the plugin called “Yoast Breadcrumbs” as shown in the instalation video. Also please send me an email with your purchase code and a desired username and i will create a forum accound for you.
LOL , the one video I didn’t watch, because I had already installed it. Thank you very much…Don’t I feel like an idiot….I appreciate the speedy response. Also, I just sent an email to the email address that was in the documentation.
You’re welcome. Also i have created an account on the forums and you should have an email with details on it.
I still love the theme!
having trouble getting VIMEO link to stick under wp-admin/admin.php?page=duotive-panel&settings. I keep pasting and then update and it disappears.
I bought you theme. Great job. It’s very good. I try to register on your forum but I can’t. I put the code from the licence. Because I can’t register I have few qestion.
1. How to change the high of the slider (full width slider). I mean where I have to change the size 465px into 510px.
2. Could I change the menu into my own graphic and I will be grateful for any sugestion.
3. How to change the dark theme into a little bit lighter? The light theme is to bright.
I will be grateful for help.
Please send me an email with your code to duotive at yahoo dot com and i will create an account.
where are the customs fields?
i don’t find them on the post add page
Hi, Can I paginate a gallery page? I can put only 20 items for page but if there is 21, this one disappears of the page.
Your theme is great!
I bought it long time ago for my personal website but I didn’t manage to install it e work on my project
Now I’m trying to work on it
Jus one question: is it possible to have dummy contents?
hello. unfortunately the dummy content is not possible because the images are copyrighted.
Having issues with the homepage slider. I’m sure its something simple and I feel like a moron for asking.
Thank you so much.
We are considering your theme for our corporate site, but was curious about the sidebar options. We ideally would need the sidebar on the left and the ability to have the Sub Nav menus in accordions. . . is this an option?
The other big thing we need is Google Event Tracking on the accordions, so we can track what items people are clicking on. . . both in the sidebar nav as well as the content accordions. I can give you more info via email if needed.
thanks for considering us. you can change the sidebar to left, i can help you add the accordion shortcode in a text widget in the sidebar but i do not know how “Google Event Tracking” works.
Thanks for the quick reply. I may have overlooked the feature/shortcode, but do you have a “lightbox” shortcode for images AND external websites?
Also, in your secondary pages “Breadcrumb” area, I can’t seem to see which title tag you are using, is it an
The template I bought is very good! It is easy to tune, good video’s for demo and the support is really the best I have ever had.
I give this support and theme five stars! Themeforest… thank you very much!
With kind regards,
Thanks for your kind words about our work, our support and thanks for the rating!
When i add the images links they won’t show…
Entry in image ref box:
Thank you in advance…
Due to the high amount of support request we’ve managed to get a dedicated support forum running. Please post your request there so we can make an archive that will help people with the same issues as your’s.Kind regards,Duotive team.
[image width="600" height="300" frame="noframe" url="the image url" align="left"] url to image [image]
when i update the theme is it going to look the same when i upload it to my server? or will it make me redo everything ive put in places in the themes admin panel. thanks
if you did not change any of the theme’s files, it will look the same
Hi! what a great job! =) ... I have a problem for the registration to the Duotive Forum Support! It says: “This purchase code has been already registered” but if it’s true why I don’t have any login or password to enter in the forum? please help me! thank you!
Hi. Thanks for your kind words Please send me an email with your purchase code and i will create an account for you. The email is duotive at yahoo dot com
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