duotive supports this item


This author's response time can be up to 2 business days.

2155 comments found.

Dear, please im order your nice theme duotive, please i need this photo : https://plus.google.com/photos/117822167647017977090/albums/5872573694742849041?authkey=CKz3j6-px8WSXw

Please number this photo in dream stime ?

Thanky you very much :-)

Hey. It’s a while ago when we bought them so i do not know the photo number. Sorry.

On second thought, here’s the number: 16085052. I’ve been searching our database :) Hope it’s not too late!

Nicely done! Is there a way to remove the progress/loading bar from the slideshows? Or perhaps change the color from orange?


Thanks. But does this theme have a loading bar on the slideshow?


I’d like to know how can I change the “Read more” text that appears inside Slider (change language). Also want to know if I can customize this link to open external window without leaving the site. Already search but didn’t find any clue.


Hi. You are not using the account you have used to purchase the theme. Please go here – http://support.duotive.org/ – so you can get support.

That’s right, I did not make the purchase, my boss did it. I think he will ask you. Thanks

Okey. You’re welcome.

I really love this theme. I want to be sure that I can have multiple galleries at the same time and a portfolio? I am an illustrator and I need one gallery to show a sample of my work that is public and one gallery that will be password protected for ONLY clients. Is this possible with this theme?

Thank you – Brandi

You’re welcome. The wordpress ones are fine and they open in modal window, as you can see here – http://demo.duotive.org/duotive-three/galleries/full-width/5-columns-landscape/

Oh – I didn’t realize that was a wordpress page. Off to purchase – thank you for the follow-up!

You’re welcome and thanks for the purchase.

Hello – just purchased. Was not able to install my widgets via the plugin’s page as my plug-ins page will not take a zip. file. Can you tell what folder that I should upload the widget files to via FTP?

Thank you – Brandi

Hello. The widgets can be manually installed to wp-content/plugins/ and also support is not offered here. It’s offered on the support forums – http://support.duotive.org/

Fixed the widget problem above but will be back with more issues shortly.

Yes, issues are not to be solved here as i said before.


I have finished setting up my website and it went well, however, I have two issues that I need help with. Issue #1 is very important and the rest are more cosmetic.

1. My blog pagination is not working. I have tried deleting and re-creating the page, tried changing layouts and no luck. Can you help me with this?

2. I would like to remove the colored background from the sub-header and also make the height a little smaller and finally change the type color as once I remove the background color, as the type won’t be visible in white.

3.Custom Sidebars – when I apply a custom sidebar to a page, the items that I have assigned to that sidebar DO show up, BUT so do the items from the General After All Widgets, widgets. How do I create a sidebar that shows ONLY what I want. I am trying to create an About Me page.

Thank you – Brandi

PS – I just sent you a message via your login page as I wasn’t sure if that would be easier as I asked several questions.

Hello. Please move to the forums as here i cannot follow up with answers.

One more issue:

I am having trouble adding a second image to a portfolio item based on your video instructions. I am going to the portfolio item and clicking the “add media” but I am getting a different screen than you – which doesnt allow me to “save all changes”, it only allows me to “insert into post” – is there a way to work around this or change my screen to look like yours?

See screenshot of what my screen looks like here: http://brandipowell.com/wp-content/uploads/2013/05/my-page.jpg

Thank you – Brandi

Again, move to the forums.

Wish I could delete posts here – I have taken care of everything in the first message. I didn’t realize that you had a support forum – found information there.

Yes this place is really not for support as you have no search and no real follow ups.

OK, my duotive front page slider gallery is broken and I don’t know what to do. I tried to log into support.duotive.org but it seems that the login that was used when the theme was originally purchased (in like 2011 I believe) do not work and I would like to get the problem I’m having taken care of. I did not find any area that indicated I could mail in my question via contact form or some such so I decided that this is the only place I had the opportunity to talk to you and move toward getting my (my clients) site fixed. Any help you can give would be greatly appreciated.

All the usernames and passwords have been ported from the old forums to the new one. Please follow the forgotten password procedure – http://support.duotive.org/wp-login.php?action=lostpassword – and retrieve your password :)

how do I insert multiple images in portfolio by wordpress 3.5? Watched the video documentation and am trying to perform the procedure and I’m not getting.

thank you

You have to attach the images to the post, you just upload the images and close the window. The interface has changed from the video time creation. For theme support please join the forums – http://support.duotive.org/

Hey guys…. i have a question – where do i find the size for a video window that opens up… right now its way too small and our client has commercials on vimeo that he wants to display as 960×540 ?

Hey. Please come to the forums and we will answer there, as others may have the same question and with one answer we can help them too. The forums are here – http://support.duotive.org/

nice… will do that right now… i actually have another questions

Hello, my company took over development for a client whose website was build using Duotive Three v1.1. The contact form is not working. It gives an error “The e-mail could not be sent, please try again”. I don’t know if there is a compatibility issue with this older version of the theme and WP 3.5.2?

If I upgrade to the current version of the theme, do you think this issue will be resolved?


Hello. Well theme support is not offered here, it’s offered on the support forums – http://support.duotive.org/

Hi, I used this theme a while ago and want to use it again. I am having trouble with my sidebar custom widgets. I watched the video and did all of the steps, but when I refresh the page after I have selected the new sidebar and updated the post, the sidebar still does not show up. Can you tell me what this could be or refer me to more info please. Thanks!

Hi. Theme support is offered on the support forums – http://support.duotive.org/ – i cannot take a look at what you have there without your website’s info.

Hi there. I’m trying to remove the thumbnails + navigation + arrows from a gallery, in a “default page”. Not a Gallery template page. No success, btw. Are there any custom code that I can remove the whole thing? Just the ‘real’ images without thumbnails.

Best, D.

Hi. We offer theme support on the support forums – http://support.duotive.org/ – where you have to post more information about what the question is about, because at a quick read of your post i did not understand.

Hi There, I purchased Duotive 3 and everything is working fine except for the fact that I can not create a gallery on a page or a post. I followed the tutorial to the T and yes it does create a gallery on the front end, but when I click on the little image to enlarge it I get the following error “Image cannot be loaded. Make sure the path is correct and image exist.”

You can see exactly what happens on the following page of the site:


Hi. Thanks! Please come to the support forums and i will take a look at your issue. This – http://support.duotive.org/ – is the place where we take care of the support questions.


I wonder if the theme works fine with woocommerce?


Hi. The them was not created for webshops so functionality was not tested.

Hey duotive -

I tried to register for your support forums but I never received the confirmation email. I’m trying to change the height of the content slider; but I’m not able to find where the link is being generated in the javascript. I can make almost all the changes via CSS, but the image is rendered by timthumb, and I need to change the link from src=/wp-content/uploads/2013/07/contract.jpg&h=462&w=600&zc=1&q=100 TO: src=/wp-content/uploads/2013/07/contract.jpg&h=300&w=600&zc=1&q=100

Thanks in advance.

If the file is enough for you is wp-content/themes/duotive-three/duotive-admin/duotive-slider.php .

Just what I needed; thanks a bunch.

- Evan

You’re welcome.

ahhh I’ve had duotive 3 up and running for a few years now and all of a sudden with this last WP update it’s completely fallen apart – menus aren’t working and the blog is gone HELP!!

Well that does not tell me very much, now does it? :) I need to have a closer look, so please signup to the forums – http://support.duotive.org/ – add your website details and post a question there.

Dear Duotive, Thanx for the Theme. It is very powerful and I like to work with that. I watched also your Tutorials on youtube. I have just one problem till now. When I try to instal the duotive-widgets.zip I get error. There can’t be find any installable plugins inside. Why can’t I install the plugins you are installed in your 01st Video Tutorial on Youtube? Could you kindly advice??? Thanx so much!

The go in wp-content/plugins/duotive-widgets and tge twitter widget folder goes in wp-content/plugins/ . Also for more theme support, please join the forums – support.duotive.org

Thank you very much!!! That works! Have a nice day!

You’re welcome!