Discussion on DW Helpdesk - Knowledge Base / Q&A / FAQ WordPress Theme

Discussion on DW Helpdesk - Knowledge Base / Q&A / FAQ WordPress Theme

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77 comments found.

DW notifications plugin dosen’t work well in the dw helpdesk menu

also dosent work on mobile

Can you let me know detail about this issue.

Are any updates planned?

Yes, we are checking to update the plugins for this theme.

Tried to add a question in many ways and just kept getting “Are you cheating hu?”

We are checking to fixing the issues. Also, we will update the plugins to this theme. We will release in Tomorrow.

Any plans to add a News section?

Please let me know detail about this question.

Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents through a simple interface, not through code. Can that be in your theme?

At the moment, the theme does not support this features.

Ultimate Member, MyCred integration plugin included or will have to buy it separately?

At the moment, the Ultimate Member, MyCred plugin won’t include in this theme.

If purchase dw help desk im sucess on update DW Question & Answer Pro?

to latest version of DW Question & Answer Pro?

Discuss demo no work

Yes, we are updating the plugin.

DW Question & Answer Pro – WordPress Plugin

Last Update 20 May 20. This update is available for Discussion on DW Helpdesk – Knowledge Base / Q&A / FAQ WordPress Theme?

Please accept my apology for the delay in getting back to you. We are checking and updating the plugin for the Helpdesk theme. We will release as soon as possible

Will the DW Helpdesk theme work with WordPress 4.9.15? I was going to purchase but noticed it has not been updated since March 2018.

We have checked and this theme work fine with the latest version of the WP.

Hi, I purchased this theme, and I found out that DWQA pro was on version 1.1.4 instead of the correct 1.2.2

Yes, we will check and update the plugins as soon as possible.

Are you planning an update? There has not been one for 2 years…

Yes, we are checking and update the plugins in this week.

how do we get latest plugins? dw question and answer pro was updated on nov 2nd, but this wasnt updated recently, just want to make sure before i buy this theme

Yes, We will update the latest version of the plugins into the DW Helpdesk theme in the Today.

can I run it as quora, yahoo q and a platform by earning as well as giving payment users for answering? Is it possible?

At the moment, you can run it as quora, yahoo q and a platform However, you can not earning as well as giving payment users for answering.


Sorry, i asked the wrong question earlier. i bought question and answer plugin.

I want to remove the register option from the question page where is say register or login.


If you want to remove the register option, you can go to the Dashboard > Settings > General setting and disable the Anyone can register option. Also, if you want to remove the Register/ Login form in the plugin, you can go to the question-submit-form.php file in the templates > styles > your style that you use then find the line 85.

If you still face their issue, you can send me your site URL and username + password via email: hi@designwall.com

Is there any way of turning wordpress posts into articles with the pro version. I have so many posts that I want to put in the knowledge database without reinputting them again

Yes, you can use the following plugin: https://wordpress.org/plugins/post-type-switcher/ We have tested on our demo site and it works fine.

hello. just bought the theme. Can we change the Register option to theme default login/signup?

Yes, you can open the header.php file in the dw-helpdesk theme and find the line 46: <li class="login-url"><?php wp_loginout(); ?></li>

Does this package come with the Markdown Editor for Q&A Pro

Yes, the Markdown Editor included in the DW Q&A pro version.

any chance to turn all of this into a plugin instead of a ” Theme ” or to integrate it without the need of multisite wordpress ? so registered users will have to Signin only on site and still use the same on this with the name of Re-Login.

Hi, At the moment you can not do that. This is a theme included the pro plugin come from our theme. We can not turn all of this into a plugin.

Hello. I want to use your theme however as your Q& A section does not have ratings and levels is it possible to purchase the theme and not use the Q & A as we will be using another theme for this. If your theme had a rating and points system it would be perfect however we will use this theme https://qaengine.enginethemes.com/blog/member/alex/ Also does your theme come with the demo content so the style looks like the demo ?

Yes, the Q&A is a plugin, if you want to disable the plugin, you can remove it. You can get the demo content and style as our demo.


Having issues with Q&A, while typing in search field, if I press Enter I get this error:

Warning: Parameter 2 to DWQA_Filter::questions_where() expected to be a reference, value given in /home/website/public_html/faqs/wp-includes/class-wp-hook.php on line 286

Please advise,

Thank you

It appears that, when PHP version is lowered from 7.2 to 7.0 issue goes away. So does this mean you can’t make it run on 7.2 without any issues?

We have checked the DW Helpdesk on our demo and see that the theme works fine. Please send me username & password of your site via email: hi@designwall.com We will check and help you resolve it.

Hi – i’m web developer both (frontend + backend) – i have done lots of projects for themeforest. if you need a developer please mail me at tfdeveloper.mike@gmail.com

“i am sorry if this comment distrubs you”

Thank, we will think about it.


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