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Is it possible to test this theme?
Hello! Thanks for contacting us. We do not provide an access to our demo websites.
Hi there, how can I remove the “related works” and “blog posts meta” from the portfolio pages? thanks in advance
Hello! To get assistance, please post all your tech related questions via this form https://gt3.zendesk.com/hc/en-us/requests/new Please note that your inquiry can be considered as a customization service, which is a paid service. Thanks
Hello! Im reinstalling my theme and I can’t register my theme with my purchase code? Says registration connection error but I am online
Hello! Please update the theme to the latest version, you have outdated one.
Thank you for your answer! Where do I do that there is no update on theme details. Do I download the new zip file and upload?
Yes, you have to download it in your themeforest account.
I’m concerned about the image cropping comments. Is it possible to use an image cropping plugin to add a focus point so heads aren’t chopped off? If so, which one works with your theme?
Hi there! The cropping option works automatically. What is the url of your website?
I’m looking for control over the what is visible when they are cropped. Here’s an example https://paulcliftonphotography.com/super-fast-cover-shoot/ (header image and feature image below with heads cropped off. I was looking at the plugins like https://wordpress.org/plugins/image-focus/ but neither of them work with this theme.
There is no option to integrate those 3rd party plugins.
Hi! Is there an option to upload any svg/image format as icon displaying on the Menu?
Hi there! There is no option to do that.
Hello! Are you going to do an upgrade to this theme?
Hi there! Which upgrade are you referring to? Thanks
Hello is there an ecommerce version of this theme available?
Hi there! Yes, it’s compatible with WooCommerce.
Hello! I see in the demo that in the page type “Strip page” -> https://livewp.site/demos/?product=Eclipse it happens a strange thing when you pass the mouse through the strips, if you notice the last one it seems that it “flashes” when you are passing over the others. I have done tests on my website and that is always repeated on the last strip. This happens in the Firefox browser, not in Chrome. By the way, I really liked the theme, congratulations.
Hi there! Please submit a support ticket and we will check it
Hello, The striped homepage is no longer displaying properly. I tried deactivating all plugins but the issue persists – so I checked your demo here and see the issue is there as well – only the first stripe shows – the rest of the page is blank. Is there a fix for this or will there be soon? Please advise. Thanks for your help!
Also, theme, WP and plugins are all up to date.
P.S. meant to say, “The striped homepage is no longer displaying properly ON MOBILE. Looks fine on desktop and iPad but mobile view only shows first stripe.
Hi there! Please send your site credentials vis this form https://gt3.zendesk.com/hc/en-us/requests/new and our support team will check it.
Thanks – just sent!
Hello, I received a reply that support has expired. I would consider purchasing additional support but given that this bug exists on your theme demo here, I would very much appreciate if you could release a fix.
Can you please share a screenshot of the issue from our demo website?
We will check it. Can you please provide your support ticket ID, we will keep discussion there?
Thanks for the update!
You are welcome
I have the eClipse Photo Portfolio Theme, and i had the 5.6 php version… I need to have now the 7.2. or 7.3.
But when i put a version after 5.6 : i have a white page.
So i use an extension to see witch extension is not compatible, and it said that the theme is not compatible:
So what can i do ?
Hello! TF stats shows that you did not purchase this item
It was my last webmaster who bought it a few years ago. But he didn’t keep the code. I’m in charge of this website now.
How can I get help with this topic?
Unfortunately we provide the support only to the end customers
So.. If I purchase a new licence, is it possible to solve this problem you think?
Yes, sure. The latest theme version does not have such issues
But yet I have made all the updates on the theme.. i dont understand why there is this problem.
If you did not purchase the theme how could you do the update
Yes yes i have the theme (the last webmaster of my website bought it for me so it’s not on my account here).. So i’ve done all the updates (on the Wordpress page Dashboard – Updates).
Which version do you have?
Version : 2.9.1
There will be an update available later today.
Hi, i don’t receive the update for my eClipse Photo Portfolio Theme.
It’s available in the download area on themeforest
ok.. but i can’t go on this section because it’s not on my account..
Do i need to purchase it a “second” time?
If you do not own the license then you have to purchase the theme
how it’s posssible to upload demo theme?
Hello! Have you read the documentation that comes with the theme in the main zip file?
Hello I bought your theme a long time ago. My website is www.cygalartdeco.com . I have a few questions. Is there any way I can modify how the website looks on the phone version? I’m also having trouble changing the font. I want the montserrat font and raleway font but for some reason they’re not looking the same way as they are when you see them on the website. Thank you!
Hello! TF stats shows that you haven’t purchased this item.
Hello! I bought the theme back in 2012. I don’t have the verification code, is there any other way to prove that I purchased it? I want to make a few changes on my website. I’m also aware that it would require to pay you some money which I don’t mind. Thank you.
The only way is to provide a purchase code, otherwise you have to purchase a new license
I have a question. If I purchase a new license what is the cost and what would that entail? Also, would this theme include SEO? Like when people look for a certain item they would be able to find it on google? Thank you so much!
The theme price is $59 and it’s compatible with SEO plugins
Thanks for your reply. Quick question please. Can you give me a brief description of what the SEO plugins would include? Also, since I already have the theme on my website (www.cygalartdeco.com) which I purchased in 2012, is there any way that I don’t have to pay for the full price? Thank you
We recommend this plugin https://wordpress.org/plugins/wordpress-seo/ The only way to get the latest theme update is to pay for the product.
I have been using this theme in a website and now I want to change it into another site. I can’t because I had the message that the license is already been used in another website. How can I free the license from the first website? Then, I can be able to use it in the other website.
Hello! Please log into your gt3accounts.com account, detach the purchase code and activate it again
I don’t have account. I only have my purchase code. How can I get the account?
Hi there! Please provide your purchase code via a contact form available on our TF profile page and we will check it
Hello, I updated this theme today and no longer have options for the homepage stripes. Is there a fix for this? Site is here: https://cygalartdeco.com
Hi there! Please submit a support ticket providing your site credentials and we will check it.
Hi everybody, i want to upgrade and modify my old eclipse WP and i can’t use Eclipse, when i enter the licence it’s say “registration connexion error” ? Thanks
Hi there! Please manually update the theme to the latest version which is available in your account on Themeforest.
Hi, Thanks for your reply . There ‘re many evolution i must do for this website and i make a copy on another library of my server, so there is 2 versions onlines at this moment. In the second one the theme (and wp) are up to date (wp3.9 for 1st version :-/), I still have “registration connexion error”. I try to put the licence key. When I upgrade GT3 Page Builder plug, back and front are offline with this message in my log * Tue Nov 26 10:03:35 2019 mod_fcgid: stderr: PHP Fatal error: Cannot redeclare side_sidebar_settings_meta_box() (previously declared in /home/www/realisation-site-web.fr/flo20/wp-content/plugins/gt3-pagebuilder-custom/gt3_builder.php:885) in /home/www/realisation-site-web.fr/flo20/wp-content/themes/gt3-wp-eclipse/core/registrator/misc.php on line 56 *.
Please provide all the details via a ticket system. This form is for the presale and general questions
Hi, thank you, I do that.
sorry dont work my code ???
Hello! Please submit your request via a support ticket system and our team will check it
theme dont work bad
Please be more specific.
Have you submitted a support ticket ?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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