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Is there a possibility to show always a logo in the mobile menu?
Hello! The logo is available for the menu. There is no logo on stripes page on mobile version.
Have you planned an update soon?
Hello! Why are you looking for an update? Is there something wrong?
not everything works with Wordpress 4.3.
But is that any work if I do the update Wordpress 4.4.2 ?
The theme is fully compatible with these versions. What theme version do you use? Please indicate the number.
The last one is 2.9.1 What issues do you have?
Please answer my question. I need more detailed info.
i have the 2.9.1
I asked what issues you have. Please provide detailed info.
what do you need such information?
You said ‘not everything works with Wordpress 4.3.’. I need the info what things don’t work to test everything on our end.
then I made a mistake, everything works with Wordpress version 4.3
I’m out of the office at the moment, can’t check it, but its definitely in theme.css file, you can search for strip class
Hi, The theme looks great. I have four main questions.
1. Nested Galleries. Do you support this feature ? For example, I want to have a hierarchical structure of galleries. e.g. Africa, Asia, Australia etc. Within Africa, I would have Kenya, Tanzania. Within Kenya, I would have Masai Mara 2015, Amboseli 2016 etc.
In my main page, I would like to see the items at the highest level – Africa, Asia, Australia just like the grid feature, with a thumbnail image (Question 2 is about this thumbnail).
Once clicked on the thumbnail image, the next level of galleries would be loaded up – Kenya, Tanzania etc., until the last node eg. when Masai Mara 2015 gallery is reached, the images would be displayed in a grid.
2. Can the thumbnail of the gallery be randomised (any random image from within the nested galleries) ?
3. How is the shopping cart/payment integrated with paypal, if I were to sell images, prints ?
4. Can I sell electronic documents such as eBooks through this theme ?
Hello! 1. Unfortunately, the Gallery doesn’t have required functionality. The Gallery Grid template displays only images in popup. 2. We have special button to drag&drop images to the required position. 3. The theme supports Woocommerce plugin, it is integrated with paypal. Please read more about the plugin here https://docs.woothemes.com/documentation/plugins/woocommerce/ 3. The plugins allows to create a product posts, you can upload images and description. 4. The free plugin version doesnt have functionality to upload e-documents, but you can look for some add-ons.
The demo page isn’t working… It used to work, but I just checked it and I can’t open all the demo pages..
It sounds really strange but the demo is working fine.
can I set the background image to streched or full sized?
Thank you for answering.
Hello! Can you please indicate the page or template you are interested in?
I´ve bought eclipse.
…I want to set the background image of „About“ to streched or full size.
I knew that you bought the Eclipse theme. It contains built-in templates, I suggest you to read the theme documentation to understand it better http://www.gt3themes.com/helpdesk/eclipse-wp/ The About page at our demo is based on Vertically Stretched template. The background image will be stretched automatically http://prntscr.com/axh1qm
Hello. Is it possible to have two Home Pages, uno for desktop and one for mobile?
You can have only 1 home page in WordPress.
I use 6 stripes (striped page).
For desktop it is functional, for smartphone not make a good image.
How can I fix the issue?
What do you mean? Please be more specific
Hi, I am very interested in buying the Eclipse theme. One question: Is it possible to link the photos from the Masonry portfolio page directly to another website? I would like to create a portfolio overview and then linking to other websites. Many thanks!
Hello! Yes, you can do that in portfolio.
Is there a manual for this template? I never received one when I bought it and have never used this template as I found it too complicated for me. Is there a link for a manual somewhere?
Hello! Please unzip the Main package and find there the Documentation folder. We always include it to the themes packages.
Hello, I bought the package of 59e but I don’t find options such as Striped Page, GT3 Builder, etc, etc. It looks like a basic version without all the responsive options. I followed the documentation and, for example, I have no “strip page”option when I go on a page, etc, etc. Can you help me please ?
Hello! It sounds really strange. There are custom templates available. Its mentioned in the documentation http://prntscr.com/bizqxe
This is what I was looking for, but I just have this http://prntscr.com/bj04vp . And Wordpress confirms this theme is on, so I don’t understand
Hello! This is not the GT3themes product. This is a free theme available at WordPress https://wordpress.org/themes/eclipse/ Looks like you received the link to update the theme and clicked it. Please remove the theme and install the GT3themes product.
Thank you ! Last but not least: eveyrtime there is an update of the theme, the theme get back to the free version of Wordpress. Is there any way to prevent this ?
The theme can’t update automatically, looks like you click to update it. Unfortunately, we can’t do something, because the theme has the same name. We can’t block WordPress notifications.
I have a site with these theme and i don’t know how to put featured image for every post on category page. Can you guys help me with this ?
Hello! The TF stats displays info that you didn’t purchase the theme.
My boss bought the theme. What should i show you to see that we purchased the theme ?
You have to register on our help forum http://forums.gt3themes.com/
I registered today on the forum. Can you help me now ? Thank you very much.
I don’t see any new posts in Eclipse section http://forums.gt3themes.com/viewforum.php?f=61
Ok. I opened a new topic on the forum. I guess the answers will be there. Thank you!
Our support specialist will reply asap.
hi, I bought this theme however I am very frustrated.
I can not set the contacts page fullscreen same as demo. the ABOUT US page is not the same configuration. and menu icons are not available on my menu.
Hello! 1) Please use Vertically Stretched Page template http://prntscr.com/bpdoqq 2) We use absolutely the same template for About Us page. 3) If you don’t see the icons in menu, please check Screen Options=>CSS Classes http://prntscr.com/bpdp3y Looks like you didn’t read the theme documnetation. Please unzip Main package to find Documentation folder to obtain the info.
I am a little frustrated – I have bought your theme because it specifically says it has WooCommerce support but when I installed WooCommerce it says it doesn’t support it – I am wondering what is being done to fix this.
Hello! Please ignore the message. The theme is fully compatible with the Woocommerce plugin, you can see it at our demo http://gt3demo.com/wp/eclipse/shop/ You see the warning only because it isn’t included to the official developers list of themes supported Woocommerce.
I will not just “ignore” the message – you say you are WooCommerce compliant but an error message like this means you aren’t – while the theme might somewhat work with WooCommerce, the fact is you didn’t take the time to be compliant.
Also, the theme says there is an update which there isn’t in WP and when you run the update it installs some 3rd party theme from the official WP repo – This theme isn’t worth the money and should be avoided – I am requesting a refund from Envato because you are falsely advertised your theme and its features. – Im extremely disappointed!
1. The theme is fully compatible with woocommerce. We can prove it by installing it on your end. You can check the comments from other customers and they do not complaint.
2. Its not our fault that someone uploaded the theme with the same name on official wp repo but all our themes do not have auto updates in order to avoid such issues in the future. Anyway we work on this issue at the moment.
You claim that there is a false advertising, but its not true, its the same as described and almost 1800 customers can’t be wrong.
We would like to help you. Thanks.
Refund the theme to me and let me purchase one that works without all the exceptions and issues – that is how you can help me!
We can’t issues refunds that is what Envato does.
I have already asked them for a full refund – If your product didn’t have all the errors and layout issues and update issues it would be a good product – maybe when you first released it, it was good – but now, your documentation has not been updated for new releases of WooCommerce and WP, you have the theme update issues – and more.
There is also an issue with WooCommerce Search showing up – it has css issues – the whole reason I use Envato is to simplify my work for clients. All your product has done is wasted over 15 hours of my time.
If you truly want to keep me as one of your purchasers, then send me a private message or give me your Skype and I will help you fix all my issues – otherwise I want my refund from Envato
You can use the contact form on our TF profile page.
The problem is simple – if I use that way we could spend days going back and forth – I will just get my refund either by Envato giving it to me or by doing a PayPal chargeback – when you want to provide me your Skype to go over all the issue which there are a LOT – then we can reconsider the refund – the fact is your product has multiple issues on multiple browsers – and I don’t see you wanting to resolve this…
Its your subjective point of view. If there is an issue we fix it, if we did not do that we wouldn’t become power elite author. The woocommerce works fine http://gt3demo.com/wp/eclipse/shop/ you can check it on our demo page. You say that you have a lot of issues, please report them and we will check them. You can send an email to help at gt3themes dot com Unfortunately we do not provide chat or phone support.
What I now know is Envato asked you to approve the refund – and you haven’t done so yet – which means now I will have to escalate it to a dispute – just approve the refund…
It will be reviewed by appropriate staff asap.
do you have a changelog for updates?
Hello! Yes, the ChangeLog.txt file is included to the theme package.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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