im tryig to instal the demo content on ecoclean theme and every time fails when finish the installation, can you help me with this?
Hello, Dear Ricardo! Please check your content at front-end, if all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments. If all these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
I uploaded the theme to my wordpress site im getting the following error
The package could not be installed. The theme is missing the style.css stylesheet.
Sorry, I uploaded the first ZIP file. I have now extracted the zip and just uploaded the EcoClean.zip. It has installed. I installed all the plugins, but my site is still a text wordpress blog site. How do I get it it to show the EcoClean template and customize from there?
Disregard, I found the documentation and followed instruciton. Can you please send me the high res pics. Let me know where to send Cpanel login.
Hello, Dear Customer!Thank you what you choose our theme.We use blurred images in order to prevent any copyright issues between our customers and the owners of the images.
If you need the images in high resolution for demonstrative purposes – just send us at email@example.com your FTP or cPanel details and we will upload them for you. Then please buy or replace these images on yours own. You may find the stock links for the images at the “Sources” chapter of documentation.Best Regards!
Template has an issue in the menu.
When I’m resizing in window mode some of the menu will disapsair in this mobile menu, that is okay but it will add an extra menu in the menu too.
Some way of fixing this or can I make a menu that has a 70% witdh?
Hello, Dear Customer. Please send us an email at firstname.lastname@example.org with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Still waiting for support with the bug.
We apologize for delays in response. Your request is in progress, soon we will inform you about results.
Hello mwtemplate, you guys are asking me to sent a email but I already did with to different emails many times but are you guys checking spam folder just in case?? Search for “Tobias”.
Hello, Dear Customer. We have found all your emails. Thanks you for reminder. Soon we will reply you. Best Regards!
Can i use the page builder elementor with this theme ?
Hello, Dear Customer! Thanks for your question. Our theme supports Elementor page builder, but please do not use it with the pages, which were created in Unyson page builder.
Mixing several page builders on the same page may lead to unexpected issues. The best way to use Elementor with our theme – is to use it for new pages. Best Regards!
I am interested in this theme but I would like to know before buying it if I have to pay something extra for the calc and booked plugin.
Do you also have an demo account to test how it works?
Hello, Dear Customer. Here you may preview the calculator: http://webdesign-finder.com/ecoclean/calculator/ Here you may find information about appointment system: getbooked.io Please read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/ecoclean/documentation_theme/index.html Best Regards!
I’m sorry but you didn’t answer what I asked: after buying the theme I have to buy the booking plugin or is included in the theme?
Hello, Dear Customer. It’s already included in theme. Best Regards!
Hello, Dear Customer!We are always ready to help you!Best Regards!
in this theme Booked plugin not worked properly
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Why I’m not able to access all functionality of Calculated Fields Form
? It will show me to buy premium version of plugin. If I purchased theme than why you can not provide me plugin with theme? I have to use it paid functionality. Is there any method to active plugin in theme?
Hello, Dear Customer.Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello I want this desktop button in mobile
Hello, Dear Customer. This is custom feature request, but please submit a private ticket at https://mwtemplates.ticksy.com and we will try to do this for you. Best Regards!
I notice this theme is only compatible up to Wordpress 4.7.x, is that correct?
Hello, Dear Customer. Thanks for your question. Our theme is also compatible with WordPress 5+ Best Regards!
Hi. I cant find where to change the text in the footer after I used the demo content. Also in the Instagram feature in the footer the Instagramicon wont show
Hello, Dear Customer. Thanks for your question. You may edit footer information in WP Dashboard => Appearance => Widgets: Footer Widgets: http://prntscr.com/t1xw02 Concerning Instagram – please use this nice and powerful plugin: https://wordpress.org/plugins/wp-my-instagram/ Best Regards!
Hello, Dear Customer!If you will have issues, please send us an email at email@example.com and will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
I have a problem with translating emails sent after a reservation is made. The first email when a reservation is made is written correctly but the following emails sent by the system are sent in English.
The site must remain bilingual.
Can you help me?
Hello. I already opened the ticket but I have not received any response. Thanks
Hello, Dear Customer!We will answer you as soon as possible!Best Regards!
Unable to install on wordpress neither ad plugins
Receive this message:
Fatal error: Arrays are not allowed in class constants in /home3/flowellc/public_html/wp-content/plugins/mojo-marketplace-wp-plugin/vendor/bluehost/endurance-wp-plugin-updater/Plugin.php on line 43
Hello, Dear Customer!Please increase php memory limit value in order to fix this issue. This manual will help you to perform this:http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Let us know about result. Best Regards!
Hello, Dear Customer. As we see, this error occurs because of the Mojo Marketplace plugin. Our theme doesn’t contain this plugin. In this case, please switch your current PHP version to a 7.2 or 7.3 version. If these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
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