15 comments found.
I’m trying to open a support ticket but I get an error: “Purchase code is incorrect item”. Is there another way to request support?
Hi, Pls contact us via email : tokithemes@gmail.com we will check for you !
I sent an email on 08/31 but there was no response.
Hi, What’s your email name ?
Fabio Nacif
Ok
any news? I’m trying to install the theme and there is an error on refresh
Pls follow the ticket, we supported all tickets day by day: https://blueskytechmage.com/osTicket/. Pls open here, it’s easy to tracking ! Thanks!
I can’t open the ticket. When I enter the purchase code, it returns a message that it’s invalid. I put the correct purchase code that I received in the license but unfortunately I can’t proceed. Please help me or else cancel my purchase.
If you want I can post the purchase code here.
Pls send me your email name and purchase code via email: tokithemes@gmail.com we will check it!
An email has already been sent to tokithemes@gmail.com on September 5th and I have not had a response.
Sorry but I didn’t receive your reply. I already checked the env.php and contains the credentials to access the db. Could you do SSH access to check what happens?
Pls check your email before comment here. We replied all tickets day by day. but don’t see your respond. We can’t show your credentials here for the latest email. Thanks!
I check my email day by day and I have no response. Please check what happens because I don’t receive your replies. I need support. The last email I sent was 28 Sep.
We don’t get any email from you, did you send to our email or ticket system ?
I can’t open a ticket because https://blueskytechmage.com/osTicket/open.php says the purchase code is invalid. I sent email through my gmail. Is there any other way to open a ticket? I’ve been asking for support for over a month but I can’t get a response. I have resent email now.
Pls contact us via skype : sonpd66 we will check it now
How do one change the products on the best selling row? After removing demo products nothing is showing there.
Hi, Pls send ticket to our system: https://blueskytechmage.com/osTicket/, we will check for you
It’s been 2days without any response to my ticket, what kind of support is that?
what’s your ticket id ?
How do one change the products on the best selling row? After removing demo products nothing is showing there.
Hi, Pls send ticket to our system: https://blueskytechmage.com/osTicket/, we will check for you
Nice theme, well documented, but very poor support, unfortunately. After my each question is one answer: “give us privileges, we’ll check”. Even compilation errors. And when I’ve prepared special account as an answer to this demand, that said: write down the ticket. So two weeks and nothing that could help.
Hi, Sorry for this! We switched to the ticket system, a better management to monitor your problem in a more comprehensive way. This is the reason we are missing your ticket. Pls send ticket to our system. We are happy to help you. Thanks!
Hi, I just purchased the Ecolife Magento 2 theme. When I try to add a slider to any page, the page goes blank on the front view and I get an error ” We’re sorry, an error has occurred while generating this content.’’ What could be the issue? and how can I sort it?
Hi, Pls contact us via email: tokithemes@gmail.com we will check soon
I already sent an email with no responce
Hi,
We have a vacation some days ago. We are here now. Pls follow email. Sorry for that.
Thanks!
Namaste! How much RAM is recommended for this template?
4gb is fine
Hellow. I like the template but have a questions. That template is for Magento? , Have template one click demo import?. Thanks.
Hello, Yes, That’s Magento template. We have one click import cms/page and block, you can import it. Thanks!
hi i would like to buy your theme but i saw isn´t working nice zoom at products, wich version it´s ok? i mean: http://blueskytechmage.com/ecolife/en2/green_and_black%E2%80%99s-10.html
Hi, Pls contact us via email : tokithemes@gmail.com we will check and fix it now
Congratulations!
Amazing Work, Good Luck With Sale 
Thank you 
Can QuickView widget be installed to work on Product Page, and can custom tabs and images be inserted on Product Page? Also will this theme work with multivendor ?
Hi, Can QuickView widget be installed to work on Product Page => sorry, we not support quickview in product page and can custom tabs and images be inserted on Product Page => yes, you can use
Also will this theme work with multivendor ? => our theme is Compatible with multivendor module
Thanks!
Congratulations…Nice work..GLWS 
Thank you
Great Work, Congratulations GLWS
Thank you
Congratulations! Nice Work, GLWS
Thank you
Congratulations…Nice work..GLWS
Thank you
Appreciable work, great! Good Luck with Sale
Thank you
