44 comments found.
Hello Team
We have an error in my account page we are unable to go to account creation
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
I sent support series of questions. I am still waiting to hear back. Its urgent. Thanks
Dear mate, We apologize for the late response over the weekend. We were conducting a thorough review and will respond to your query shortly. Please bear with us and check your ticket again. Thank you for your understanding.
i have updated ticket. thanks
Thanks for choosing our theme. We will check and solve the issues in the ticket.
you didnt check my report. its been 24 hours
We have responded to your ticket, please check it for further information.
i am still having the same problem. please check ticket and fix. its a theme issue
We solved the issues. Pls recheck ticket.
Where I enter the license after I purchased it?
Every plugin seems free version, even slide revolution
Hi there, In the latest version of the theme, you can now bypass the licensing input as it is automatically activated during the installation process. The included plugin within the theme is also free of charge. Best Regards,
Sorry for another query, there is the possibility of displaying the list of products in 2 columns in mobile mode and not only in one column as it is displayed in the demo.
Hi, yes, it’s possible to do so. You can contact our support team here for detailed guide: https://wpopal.ticksy.com/
Thanks,
How are you, I wanted to know if it is compatible with PHP 8? And the latest versions of Woocommerce and Wordpress. Could you tell me when there will be a new update for this topic? Because the last one is June 16, 2022.
Hi there, thanks for choosing our theme. Yes, it’s compatible with PHP8 and the latest version of WooCommerce and WordPress. Thanks,
why is there no edit option for mobile view bottom menu?
Hi there,
Thanks for choosing our theme. For your query, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and guide you.
Thanks,
Hi Why am I getting such an error?
Warning : The magic method Merlin_Logger::__wakeup() must have public visibility in /home/karspeyn/public_html/wp-content/themes/ecolive/inc/merlin/includes/class-merlin-logger.php on line 194
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Please check Ticket #3121353
Dear Support please check my ticket number TICKET #3110219
Hi! Please check your ticket again. Thanks,
Hello,
If i buy this theme, i will get the design source also (psd, ai or figma)? I need to show the design to my client first, translated into romanian…
Thanks!
Hi there, in the theme package, psd/figma file doesn’t include in our theme. If you have any issues with our gmail, please contact us via https://wpopal.ticksy.com/, our dev will check and support you asap. Thanks
I need to remove the sidebar in single product page? how can I remove it?
Hi there,
Thanks for choosing our theme. Please contact our support team at https://wpopal.ticksy.com/, they will check and guide you.
Thanks,
Nice theme
I sent a ticket to ask: * How to edit the banner area, the image left & right https://www.yamafreshfarm.com/about/ Please provide steps to get the menu? Thank you. *Kindly reply.
Hi! Thanks for choosing our theme. Your ticket has been replied. Please check it.
I POSTED TICKET, PLEASE REPLY
Why the contact field lock
I can edit other Header files
this url https://www.yamafreshfarm.com/elementor-hf/header-7/
the menu and contact number part lock
how to edit it?
Our support team will reach you as soon as possible. Thanks,
Olá, gostaria de saber se os painéis e imagens são personalizáveis? pretendo comprar um dos temas, obrigada.
Hi there, yes, you can customize the theme with Elementor plugin. And you can change images, too. Thanks,
This is Elementor right? so can I customize the header and footer?
Yes, it’s an Elementor theme. You can customize the header and footer following this guide: https://wpdocs.gitbook.io/ecolive/content-management/set-up-header
Thanks,
Hello,
How to modify the mobile menu at the bottom of the page?
Hi there,
Thanks for choosing our theme. Please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and guide you.
Thanks,
Just bought the theme, not able to upload the .zip file. Any reason why?
Hi there,
Thanks for choosing our theme. Please follow this guide: https://wpdocs.gitbook.io/ecolive/get-started/requirements
If you need any technical help, please contact our support team at https://wpopal.ticksy.com/, they will check and help you.
Thanks,
Hello, would you have examples with variable products please? Often the products are in kilos or grams. Thank you in advance. Cordially
Hi can this be use as multivendor store？ If it doent support – will you help to make it compatible ? How much more work to make it multivendor? Really love the design !
Hi there,
Thanks for contacting us. Yes, you can use the theme as a multivendor store with the support of Dokan plugin. Once you buy our theme, you can contact our support here: https://wpopal.ticksy.com/, they will guide you.
Thanks,
Hi, Does your Theme support sticky headers?
Hi there,
Thanks for contacting us. The theme currently support sticky headers. But our dev can help you with it.
Thanks,
