131 comments found.
Hello, I am installing the theme, I have respected the prerequisites and also I have installed and activated the theme but the installation of the necessary plugins does not work well? the plugins are partially installed
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Adot forum: https://thimpress.com/forums/forum/adot/ and create your topic. We will check your issue.
Sincerely
Hi here. `i purchased theme but is a mess, `i am not able to access many of pages, tried to also sign up to thimpress.com but even were not able to create an account here, `i need a response asap
Hi,
You can read more here to create an account: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress With all the technical issues, you need to create a support ticket on the ThimPress forum. We do not support technical issues via the ThemeForest comment section, social networks, communities, or email.
Thanks & Regards,
ThimPress – Customer Service
Hi, I’m a job provider here in Envato and I installed your theme on a buyer’s site, it seems that something is happening with the demo because the site looks very messed up, specially the header. Could you please help with this issue?
Regards, Arlain
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Adot forum: https://thimpress.com/forums/forum/adot/ and create your topic. We will check your issue.
Sincerely
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https://giveme4u.com/Hi there….recently installed my theme. The product slider is cropped. How can i fix this, yes i know that my license is expired but I’d jus like to know maybe I’m missing something
Hi Prinston031,
Please send an email to support@thimpress.com with subject “Prinston031 – adot support”. We’ll help you check it out.
Besides, please consider renewing support 
Adot theme was last updated on 26 February 2018, which is more than 2 years ago. This latest update is not compatible with WooCommerce versions above 3.4.5, woocommerce is now on version 4.0.1.
Has this theme been abandoned or update are still in the pipeline? I have been breaking my website and reverting to the old woocommerce for over a year now.
Hi wmafupa,
Please send an email to support@thimpress.com with subject “wmafupa – Adot Support”. We’ll help you check it.
Besides, please consider renewing support
Please update the theme for latest wordpress and woocommerce compatibility. When updating wordpress to 5.3 and woocommerce to 3.9 the theme crashes.
Wy did you stop updating?
The last update is from 2018 ( theme is unusable )
Hi Cremers,
So sorry for the inconvenience. Please send me an email to hadt@thimpress.com with the subject “Cremers – Adot Support” so we can help you check this issue.
The theme is not updated to support current WordPress & WooCommerce. Kindly update it, we are facing serious issues.
Hi globallancer,
Which issues di you get? Please send me an email to hadt@thimpress,com with the subjecy “globallancer = adot support” so we can help you check it.
Majorly, WooCommerce is outdated and also the theme is not optimised to current WordPress version, i.e, above v5.3.x. The last theme update released was around 1 year ago.
Hi globallancer,
Thank for the report. We’ll update the theme and release it asap.
Why did you say “the theme is not optimised to current WordPress version”?
My images in the product slider are being cropped on the product page. How do i fix this?
Hi treywest,
Can you give me your product link or an screenshot of it?
The THEME is NOT ECWID compatible as mentioned. The store is a pure mess ! And the support does not react to requests. Will be reported and money asked back. Really a mess up !
Hi thomasvitali,
Which issue did you have when using the ECWID in this theme?
Like we said in support forum, you can use ECWID with this theme without problem but you can’t create the similar widget like Woocommerce, now we don’t have the widget to display ECWID products on other pages (exclude the store page) like Woocommerce.
Hi
- Is there a theme option to set 2 columns layout on mobile shop page?
- Is there a option to always show the “add to cart” button on mobile shop page?
- does the theme have a “predictive” search functionality?
Thanks.
Hi frankcoppola,
- You can use CSS code to do that.
- Now that is our default setting.
- I don’t get your mind. Can you say more clearly about it?
3 – search that suggest research results
Hi frankcoppola,
Yes, we have this feature. You can check in our demo http://adot.thimpress.com/home-09/.
Hi, can you tell me whenh the update will be available? The current version is not compatible with the latest Woocommerce and my online shop has been a mess for last few weeks.
Hi, where can I download an update that will work with Woocommerce 3.5.4? My online shop looks quite messed up at the moment.
Hello Will there be new update? I have problems with the new version of woocommece
Hi,
We do not recommend to update included plugins separatetly until we update in new version theme. We will check and update template soon. I hope this will be helpful to you https://thimpress.com/knowledge-base/outdated-template-fix/.
If you need further support related to theme, please renew support, please refer this guide https://thimpress.com/knowledge-base/renew-extend-support-thimpress-themeforest/.
Regards,
Hien Phan.
Hey, Is this theme Compatible With WMPL and WCML (multi – Currency) switcher ready in header ?
Hi shafzine,
The theme is totally compatible with those plugins but you have to purchase WPML plugins. They’re not included in the theme.
Regards,
Thoa Kim
Hello
I bought this theme and wanted to use it with Ecwid. But they mentioned I need to create a site at Wordpress.org to use the theme. And on wordpress.Org i see that to upload a theme, the maximum size is only 10MB. Please guide me with the installation process.
Regards, Nepal basket
Hi,
We can help you to reduce capacity theme. Please contact with our developer dong@foobla.com or create topic at forum https://thimpress.com/forums/forum/adot/ then we’ll send to you package and guide.
Regards,
Hien Phan.
hello, is this theme still compatible with ECWID store on wordpress ?
Hi JPstoreayurveda,
Thanks for your concern. The theme is totally compatible with ECWID
Regards,
Thoa Kim
Some Weeks are longer than others..updates are not provided for free files. .after march 1st this theme is not free anymore…’So it seems free users do not get WooCommerce 3.3 compatible. So, themeforest does give outdated free files only. Just good to know. The only thing is, it sucks time for nothing. I do not care about free files anymore…
Hello lohasscout
We updated the outdated files in the latest version of the theme but you’re using the free version so you will not be able to get the newest version. Kindly purchase the theme to get all updates.
To resolve this issue, you can update the files by yourself by changing the version of the outdated files like this http://prntscr.com/ijqip5
Regards
Thoa Kim
Confusing business model… Can´t follow you
Does this theme support multivendor plugin Dokan ?
Hello SkMohsinAhmed
We haven’t tested multivendor plugin Dokan with the theme so we don’t know if it can work perfectly with the theme. But kindly send a email via dong@foobla.com with subject “SkMohsinAhmed – Adot Pre-sale”, we’ll check the plugin with the theme to give you an answer.
Regards
Thoa Kim
Actually bought this theme, now i see its free. Anyway, i want to know is there a way to remove the loading blocks when the theme loads, my site takes long to load, want to know if i can remove this loading page and go straight onto the site
Hello
Disable preload in Appearance >> Customize >> Styling >> Theme Support.
And you may want to check this post to improve the loading speed for your site https://thimpress.com/improve-website-speed-wordpress-website-slow-fix/
Regards
Thoa Kim
