QODE

QODE supports this item

Supported

259 comments found.

Hi QODE!

I am using Eden in boxed layout (not full width) and I want to add background colours to different rows. When I do that there is a margin on the sides. I can use a third party plugin to force a row background to full width but was hoping I could achieve this without a plugin. Can you please advise? Thanks!

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Qode

Hello!

How can I get rid of the grey title background?

I only want to get rid of the title area on certain pages, and I have ticked in “Don’t show page title area” “Dont show page title” “Dont show page title image” but they grey area is still there..

http://snag.gy/zV49X.jpg

Help me remove it please. Thanks, Emelie

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site as well as temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.

Qode

Hello,

Is there a way to make the “Top Right” longer, I wanna fit in Tel nr, email and the WPML language switcher.

Right now the language switcher drops down and effect the menu.

http://snag.gy/hA8Th.jpg

Thank you Em

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Qode

joshmm

joshmm Purchased

Hello,

I have left a support ticket and have not received a response. I have had more issues come up since starting my ticket.

1. I originally contacted you because the columns feature was not working. It is still not working. I have found another plugin to provide that functionality because I couldn’t wait any longer for your response.

2. I also originally mentioned the extremely slow load times I was experiencing. This is an ongoing issue. In particular my menu and page title does not load for about 9 seconds (the page content is loading first, but still very slowly). I have found other questions and responses on your support forum regarding this issue and have tried some of the mentioned fixes with no luck so far.

3. I have additionally found that not al the included shortcodes work. I have tried multiple times in multiple ways to get the “icon list with text” and every time I try to add it I am sent to a loading page that never ends.

4. The included visual composer features won’t even work and I have had to find third party solutions.

5. The demo you have functions so quickly and smoothly, yet my own experience has been full of laggy and buggy behavior.

Please help. Thanks.

Hi,

Can you please share ticket ID here so I can check with our support team. We have holidays this week, so response time is a little bit longer. Thanks for the patience :)

Qode

joshmm

joshmm Purchased

Hello,

I understand the extended response because of New Years and I appreciate you responding to my initial ticket: Private Ticket #626712. After leaving the above comment here I left a second ticket as well: Public Ticket #628837.

Thank you for responding to my first ticket. As I mentioned on the ticket board in response to your request for my login and ftp info: I had no choice but to find another theme because your theme was so buggy that I couldn’t continue developing my website. I have already wasted ?days trying to get the advertised features to work properly. I purchased another theme yesterday and got farther in a few hours than I did in days with your theme.

Your theme is broken and I would appreciate a refund. I’m not into leaving negative reviews, but having experienced the horror that is working with the Eden theme I want to spare others from wasting their time and money. If a refund is issued I will note that in my review.

At this point I must recommend others to stay away from the current version (2.0.1) of Eden until it is properly fixed. Google will reveal that I am not the only one experiencing extremely slow loading time and a host of broken theme features.

Thanks.

Please note, options from Visual Composer, such as number of columns and their layout on various desktop screens are something that is working. We’re really unsure if you haven’t set it up properly, since there is an option to manually divide row to columns or there is some conflict with another of your plugins. We need to reproduce it, therefore access to your site is needed and this is what our agents asked from you.

So, please continue conversation with our agents on ticket, we’re trying to help you but you just won’t cooperate.

Can you please provide us with the shortcode to the square social networking as shown in the footer on your demo @ http://demo.qodeinteractive.com/eden/. Thanks!

Hi,

Our agents will send you code, just submit a ticket at http://qode.ticksy.com

Qode

JREZO

JREZO Purchased

Hello, May I contact you because I am currently developing a routing module on your template . However I can not use the functionality of the Google Maps API for auto-completion of my text fields . In fact in my testing , google debugger shows me that the feature is unavailable , it shows me this error ” Uncaught TypeError : Can not read property ’ offsetWidth offi null” . Despite careful research I did find any solutions to this problem. So I turn to you to see if you have a possible solution. thank you in advance

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Qode

Want to change the media query for the main menu so it hides on all ipads as it does on phones – could you let me know were that code is located – thanks!!

Hello,

The css files are being rendered in this case – responsive.min.css and stylesheet.min.css

For both, you should change un-minimized files, and then to minimize them and replace this default ones.

We think it’s better to override this in Custom CSS field of your WP admin and not to change default files.

Qode

Thanks can you give me the CSS of the media query to hide the main menu on iPads?

Hello again,

It requires a bit longer css media query, so please submit a ticket to https://qode.ticksy.com , with a link to your site, and our support team will provide precise css for this.

Qode

take a look at: http://dev2.rentalmobil88.com/index.php/cars/suzuki-alto/

how can i disable title, date, on a single page?

Hello,

In your WP admin -> Posts -> for each single post you can disable title area http://screencast.com/t/yiRduwXkjBSf

And date can be removed with custom css, add this in Qode Options -> Global Options -> Custom CSS field:

.single .post_date_day,
.single .post_date_month,
.single .post_date_separator {
  display: none!important;
}

Qode

Hi, Visual Composer 4.11.1 has some issues with WordPress 4.5. For instance I can’t edit tabs on my page builder because I get this error in console: Uncaught Error: Syntax error, unrecognized expression: .ui-tabs-nav

They released version 4.11.2 that solves all issues with WordPress 4.5. When will you release an update of Eden that includes it? I don’t want to roll back to the previous version of WordPress.

You are welcome :)

Any news?

We still have lot of tickets, 400+ today, so we are still working on helping people to upgrade to WP 4.5. Hopefully we will get to updates later this week or next week.

JREZO

JREZO Purchased

Hello,

I have a problem with your “visual composer” .

When I am on a page and I want to install a visual module call , nothing happens . I remain on the panel with all the above modules.

What solutions do you propose?

Hi

There is an issue with jQuery after latest WP update. To fix it, please, update our theme to version 2.2.1 and update VC to latest 4.11.2.1 version. After this, please, clear all cache (browser and server) and everything should be back fine.

Qode

Just got the theme, and I can’t switch out the eden logo… I go to the header section, upload logo…. but nothing changes… I have 4 of my logos in the media section now, but it still won’t change.

Hello,

In your WP admin Qode options > Header and footer > Logo paste the urls to your logo images http://screencast.com/t/JKwOiEzfwG

Qode

It’s compatible with wordpress4.5 & php6??

Hello,

Yes, latest theme version is compatible with WordPress 4.5+ and it should work correctly with mentioned php as well.

Qode

JREZO

JREZO Purchased

Hello,

I have a concern about my pages.

Here I wish to withdraw the insert ” Page Title” so I check the box ” Don’t show page title area” and it doesn’t work .

Similarly on my serigraphies pages , flocking etc. I put a picture in the box and it does not appear .

How is it possible ?

Thank you for your help

Hello,

Please submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access information, so we can inspect this.

As we just checked, this should work properly, no issues there.

Qode

Hi, I’ve written in a support ticket (private ticket #840194 ) but haven’t heard back so thought I would try here. Where can I find my license for both the Visual Composer and the Layer Slider? Both have been installed successfully but require purchase licenses. Product description of Eden says that they are included, but I am unable to get them working without a license. Let me know! Thanks!

Hello,

Our support team has answered to you on your ticket.

Note that we bought extended license for these plugins (Visual Composer and Layer Slider), and we can’t give you license code because of polity and terms of Theme Forest, because of that we included these plugins in our theme(you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait future theme update and there will be the latest version of plugins if latest version exist.

You can ignore messages about activation these plugins, you have/get inside Plugin settings. Your plugins are legal and ready for usage.

Qode

JREZO

JREZO Purchased

Hello,

I’m doing a site in one page with your theme .

The anchors work well however the menu, as soon as one arrives on site , everything is active .

Site url: http://preprod05.2pointsrezo.fr/

What should I do ?

Hello,

Please submit a ticket to https://qode.ticksy.com , with a link to your site and allow our team WP admin access, so they can check this and help.

Qode

?Hello, We recently noticed that your homepage qode slider button does not work when clicked on mobile devices (ios and android). one can get an open menu with a long click on iphone but button is not working.

please let us know when that’s fixed. Thank you,

Hello,

Submit a ticket please to https://qode.ticksy.com with a link to your site, and our team will check the issue you’re experiencing and help.

Qode

I don’t think you read this correctly. This is your Demo.

Hi again,

We have just checked our demo http://demo.qodeinteractive.com/eden/ at several ombile devices, including Android and iOS, and no issues there.

Mobile menu button works properly, and main slider buttons are not linked at all, we didn’t link them anywhere on our demo site.

Qode

?Hi I’ve just reinstalled the theme, and it asked me to install visual composer as a theme requirement – also one of my reasons why i purchased the theme when i go to edit or make a new page, i only see backend editor option and no frontend option. i’m not a developer, i need the front end version of visual composer! HEEELLPPP!

Hello,

Please note that the Frontend view for Visual Composer has been intentionally disabled since some of the added custom shortcodes require page reload because of script calculations, and due to this do not appear on the page while building with the Frontend view. The Frontend view can be used, however while building your page some elements might not display properly until you refresh the page.

You can enable it in theme files. Go to eden/extendvc/extend_vc.php and remove this code:

/* Remove frontend editor */
if(function_exists('vc_disable_frontend')){
    vc_disable_frontend();
}

Qode

Hi, I want to upgrade my server to PHP7 but there are errors for the Eden theme. Please could you fix these. The errors are:

FILE: /nas/content/live/workingmanager/wp-content/themes/eden/includes/recaptchalib.php

------------------------- FOUND 0 ERRORS AND 2 WARNINGS AFFECTING 1 LINE

222 | WARNING | Function mcrypt_encrypt() is deprecated since PHP 7.1; use OpenSSL instead 222 | WARNING | Extension ‘mcrypt’ is deprecated since PHP 7.1 – use openssl (preferred) or pecl/mcrypt once available instead.

FILE: /nas/content/live/workingmanager/wp-content/themes/eden/includes/shortcodes/shortcodes.php

FOUND 6 ERRORS AFFECTING 4 LINES

2835 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0 – use mysqli instead. 2835 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0 – use mysqli instead. 2900 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0 – use mysqli instead. 2959 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0 – use mysqli instead. 2959 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0 – use mysqli instead. 3019 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0 – use mysqli instead.

Many thanks

Hi, LayerSlider has now released a new version with the PHP7 fixes for their plugin. When will this be available with the Bridge theme please, as I need to update? Thanks

Sorry, meant to say Eden Theme!

QODE

QODE Author

Hi,

We are working on updates, and Bridge is already released, so our other themes will be updated in near future. If you really need latest version of bundled plugins you can contact our support by submitting a ticket at https://qode.ticksy.com/

Qode

I am possibly buying this theme. Can you ensure me that this theme will get updates for at least the next couple of years? The theme is from 2014 and although updated recently, I was curious about the support.

QODE

QODE Author

Hello,

And thank you for the interest in our theme.

We don’t have plans for abandoning it, so it will be updated in appropriate time. Regarding support, if you choose our theme you can reach our support team by submitting a ticket at https://qode.ticksy.com

Qode

Good to hear. You guys have a new customer. :)

QODE

QODE Author

Thanks you for choosing our theme :)

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