278 comments found.
reCaptcha http issue. I have the latest theme version 3.1, but the the theme’s recaptcha functionality on the contact page/page type is showing errors related to it trying to call an insecure HTTP url… http://api.recaptcha.net url … as well as a 404 on url https://google.com/recaptcha/api/js/recaptcha_ajax.js
Has there been an update to the recaptcha code in the theme to resolve this / have it pointing to a valid https recaptcha url? Thanks Adam
Hi there,
Please take a look at the following article regarding Recaptcha Integration.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is this theme still being updated? On your website it says “Updated: 03 Sep 21” but here the last update is Nov.2020. If the development has been discontinued, would it be possible to at least get updates for the bundled items? The bundled visual composer is at version 6.4.2 which is 1 year old. Thanks
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes. Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log. In case you need latest versions of bundled plugins please contact us through this email, include your purchase code in the email, and our support agents will provide you with latest version of plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, I sent an email. Have a nice day!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys, I’ve moved my site to a Managed Wordpress web host, and it’s all gone smoothly with the exception of one issue – there is a line of code within the following file…
/www/wp-content/plugins/eden-core/modules/ajax_mail.php (line 3) that seems to make a path assumption about where a WordPress resource file will be …. require( ’../../../../wp-blog-header.php’ );
... and the host tells me that using a path like this is not reliable for many Managed WordPress host, and that I should enquire about this issue with the developer of the theme.
Wondering if it is possible to have this reference changed so that it is not hard coded in, but uses a variable to determine the correct location? The host was not able to tell me what the correct reference should be.
Hello there,
We haven’t experienced this issue on our local installation.
Please make sure that you are running the latest theme version 3.1 and that Eden Core plugin is updated to the latest 1.0.4 version.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys, I already have it updated to version 3.1 and version 1.0.4 If the code I mentioned above is written as above, then it does appear to be making a hard coded assumption that the wp-blog-header.php will always be found in the root folder. This isn’t the case for many managed wordpress hosts who secure the core wordpress files, so I’m hoping there is a small mod you, or I can make so that instead of hard coding the location inside the ajax_mail.php file – it retrieves the location from a variable? The issue didn’t exist with my previous web host either – the issue is related to the assumption that many web hosts will have that file in that location, but many don’t also.
Hi,
Please contact us through this email, include your purchase code in the email, and our support agent will check this and assist you further.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
the Visual Composer has not been updated for a long time and our users prefer to use Elementor plugin for editing the pages.
Is it safe to disable (or even uninstall) the VC plugin?
Thank you!
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com prpoviding your purchase code in it and one of our support agents will provide you with latest versions.
The theme is not compatible with Elementor and our themes shortcodes are not made for this plugin rather it is made for WPBakery which you can use to build your website.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
thank you for your response and clarification.
Have a nice day!
Hi there,
Glad we could help!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You released no updates for over a year, we are stuck with Visual Composer 5.7 and having the old version might be a security issue. Will this theme ever be updated again?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com and one of our support agents will provide you with latest versions.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any reason the admin would be extremely slow after activating this theme? Front end is fine, admin takes like 20 seconds to save or load anything.
Hello,
There are few things this depends on, including server configuration and connection/device speed. Also, we can help improving it additionally by deleting some icons packs, since we included several into our theme. Deleting some, and increasing memory_limit and post_max_size of your server, should really help. We hope you’ll get in touch with our agents on Helpcenter here. Just Submit a request so they can investigate and try to help more with this. Thanks in advance.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Visual Composer is not activating with the theme. (I deactivated, deleted and reinstalled as per instructions above). It kicks me to the WPBakery for purchase. I shouldn’t need to buy support for this question because the plugin was purchased with the theme but stopped working. It also broke my Revolution Slider. To update thru Open Design Options leads to a error message “Sorry, you are not allowed to access this page.” I’m the Admin. My website is down.
Hello,
Thank you for reaching us!
Current WPBakery version in Eden theme is 5.7 which will be updated along with the theme in a days to come. When it comes to theme update, please follow this helpful guide: https://themeforest.net/item/eden-retina-multipurpose-wordpress-theme/7068526/faqs/20217 It is important that you update Eden Core plugin as well.
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve purchased this theme and my website is broken . This update does not work and I’ve been waiting for months. Neither WPBakery or Revolution Slider works. I NEED a resolution IMMEDIATELY.
Hi,
Please provide us with your website URL, and we will investigate further.
In the meantime, please follow the instructions on how to update theme and plugins here:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Regarding the Slider Revolution and WPBakery, you don’t need to activate the licence for them in order to use them:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins
Thank you
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, my site was hacked. I’ve cleaned WP and reinstalled Eden but Qode options are nowhere. Any ideas?
Hello,
We are really sorry to hear about this experience you’ve had. Just note that right procedure for doing this major update of Eden is to: – first update our theme, here are instructions https://themeforest.net/item/eden-retina-multipurpose-wordpress-theme/7068526/faqs/20217 - then to install/activate our new Eden Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Everything should be working well and you should be able to see Qode Options. Please, let us know how it goes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thanks!
You are welcome.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does the theme support RTL?
Hello there,
Thank you for writing in.
Unfortunately, it is not RTL ready 
Qode
I think the update broke to Awesome Font Icons or is there anything else I should do other than replacing the theme’s content?
Hello,
We have just checked and icons are shown well after latest theme update. So we could suggest to check this article https://qode.ticksy.com/article/9440
Best, Qode
Greetings. I’m trying to add social icons to header and footer, but it won’t work.
I did the normal process to add that icons in a page and it works, but when i paste that code to header or footer it simply shows a red button that won’t follow the link.
http://cosmicworkstudios.com/wp-content/uploads/2019/02/social-icons.jpgAny ideas?
Hello,
Could you, please, reach us here support@qodeinteractive.com with your purchase code and wp-admin access so we could check this closer. Thanks
Qode
Hi, can you can you confirm that the Sticky Header With Menu On Bottom is also possible with the main menu? Can I see some examples of use?
Hi,
Thank you for taking interest in our Eden theme. Here you could check which menu layouts are available in Eden theme https://www.screencast.com/t/LVrHZL7pwd So, we are using Fixed in our demo site, and we do not have example of the other. Basically, there is one more option to set Scroll amount for sticky appear (px) So, header ill appear exactly like on demo, after scrolling for value you added inside this field: https://www.screencast.com/t/sxqQDQqXdx
Best, Qode
Hola, el tema esta todo roto, no funciona el importador de opciones, no aparecen los iconos del portafolio, no se pueden seleccionar imágenes de la librería de medios, no se donde configurar las redes sociales, etc ¿como puedo hacer al respecto? NECESITO que funcione y nada funciona.
Hello,
Please, reach our support team at https://qode.ticksy.com and include your site URL with wp-admin access so our agent could investigate and assist you there.
Best, Qode
Also, as soon as you resize the browser the logo goes off center a bit.
Hello,
Side menu button element have default height of 85px and it is causing spacing since we didn’t plan that user will use header without menu like that. You should be able to resolve this with css code below:
.side_menu_button {
height: auto;
}Regarding logo position, theme is using fixed grid so actual resolutions will work and you have to refresh browser to see correct position https://www.screencast.com/t/pFIq9C8J which will happen when page is loaded on actual device.
If you have additional support related questions please contact support team directly over our support forum at https://qode.ticksy.com/
Qode
Hi I’ve been using this theme for quite some time now, but would like to know if you can change the main menu to be a vertical menu which is sticky, or visible the whole time?
Hello,
Such an option does not exist unfortunately, and it cannot be achieved without some custom coding, sorry
Qode
Hi I’m trying to use the ‘long slider’ version of the layer slider, but my menu appears to cut off the top part of the slider…i have the slider height set to 650, and have used the shortcode in the custom field bit on my page. Any ideas on what to do?...i seems as if the top of the slider is hidden by the menu…so the height of the menu is the height missing of the slider? Here’s my test page… www.jeffoakley.co.uk/home-3 Thanks in advance Jeff
I should add it looks ok on mobile devices
Hello,
Thank you for sharing site URL. Try just to add this part of code:
@media only screen and (min-width: 1000px){
.content {
margin-top: 105px !important;
}
}in Qode options > general > Custom Code > Custom Css and this will be resolved.
best,
Qode
Hi ! Are the theme colors 6 preset or is it infinite? THANKS!!!
Hi,
And thanks for writing in,
Can you please explain your question a bit, since it is not very clear to us at what are you referring to?
Qode
Hi, The “Eden – Retina Multi-Purpose WordPress Theme” allows 6 colors (red, blue, green, yellow, purple, pink) in sample. Can you modify it freely?. Thanks!!
Hi again,
Yes, beside options for changing main colors https://www.screencast.com/t/yVW7exRF there are also options for changing each heading, link or text https://www.screencast.com/t/aujWaosw0xO0 or to set menu colors https://www.screencast.com/t/3xTN5wbAm7dw
Qode
Thank you very much !!!!
You’re welcome.
Hi again ! Buy the theme “Eden – Multi Purpose Retina WordPress Theme” Now I want to add “Visual Composer for WordPress”. What should I do? THANK YOU!!!
Hello,
Visual Composer is bundled with the theme, so you just need to install it and to activate it, and it will become available when you edit pages.
In case that you dismissed message for required plugins https://www.screencast.com/t/tI3MVIp08og4 activate some other theme, and then activate Eden immediately after. Message will appear again and you will be able to install and activate required plugins.
If you need additional help with theme setup and plugins installation, please contact our support by submitting a ticket at https://qode.ticksy.com/ and provide WordPress admin access and a login link in your ticket.
Qode
Pre-sale question. If the theme is purchased, will I be able to use the art images (http://demo.qodeinteractive.com/eden/wp-content/uploads/2014/02/parallax-03.jpg) that are in the demo? If not, where can these be purchased?
Hi there,
And thanks for the interest in our Eden theme.
Unfortunately, we do not own coyrights for images which we used and we cannot sell them. We purchased these images for our demos from Shutterstock service – so if you want to use them, you’ll have to purchase them from Shutterstock:
http://www.shutterstock.com/Qode
Hello,
We have a problem with accordions in jscomposer.
It seems like, after updating the accordion option has been removed.
However, there should be a newer option but nothing seems to be available.
The old options is called “old accordion” and the sections “old sections”.
I can see these old sections in the backend on the edit page, however nothing displays on the front end. We would rather want to use the new way of doing accordions in jscomposer, but it seems like these options are not available.
How can we get the new functions for accordions to work on our site?
Kind regards,
Emelie
Hello Emelie,
Yes existing according is deprecated from Visual Composer version 4.6, and it is now called Old Accordion. New accordion is not included, but it can be enabled, and you can contact our support regarding that by submitting a ticket at https://qode.ticksy.com
Qode
Hello. I have submitted a ticket but they are not answering. Please can they answer shortly? My client is going cray cray. Thank you !
Hi again,
We couldn’t find your ticket under this username, please send us the ticket ID here.
Qode
Hello, sure the its: 1029607.. Thank you for quick answer. Kind Regards Emelie
Thanks Emelie,
We informed our support team, and they will answer to your ticket as soon as possible.
Qode
Hi again, could you please inform your support team again to have a look at my ticket. There are more things I need an answer on. Highly appreciated if they could get back to me asap. Thanks
Hi again,
Currently we have a lot of tickets, since it is beginning of the week, and we are answering them from oldest to newest. We will inform support team again, and we hope that they will find time to reply to your ticket in timely manner.
Qode
Hi, my client and I were looking to purchase this very nice theme, but before we do, we were curious…the home page slider with the video in the background….can we use Vimeo or YouTube for this? Or do we have to find a video hosting site to self host the video we would like to implement?
If this is the case… does the Slider Revolution plugin (which allows vimeo and youtube) work with your theme? And can we use that as the slider aspect at the top of the home page rather than use the slider plugin you are currently using?
Thanks much! Tara
Hi Tara,
Qode slider allow video background, but it have to be self hosted video, and because it is slider you don’t need separate hosting for your video files since they shouldn’t be large. Beside that Layer slider is bundled with the theme, so you can use it instead. Revolution slider is not shipped with the theme but it will work just fine in case that you decide to use it.
Qode
I am possibly buying this theme. Can you ensure me that this theme will get updates for at least the next couple of years? The theme is from 2014 and although updated recently, I was curious about the support.
Hello,
And thank you for the interest in our theme.
We don’t have plans for abandoning it, so it will be updated in appropriate time. Regarding support, if you choose our theme you can reach our support team by submitting a ticket at https://qode.ticksy.com
Qode
Good to hear. You guys have a new customer.
Thanks you for choosing our theme
){kind=link}