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as much as i love the work done on this template, i think its buggy and support isnt as helpful as needed. I complained about inability to edit header and footer and being redirected to a post list when i try. I submitted a ticket and got a response that this has been fixed. However i am still experiencing the bug after several tries. I may have to dump the theme and move on.. Not sure i can continue like this
We are sorry that your experience with our theme doesn’t meet your expectation. Please clear your cache and check again. If the issue is still there, drop us a reply on your ticket. Thanks,
This theme has issue with Slider Revolution, as shown in screenshot https://ibb.co/VtPv095 and URL https://www.greynix.com/
I am using latest version of Editech theme version 1.0.5
Editech Core Plugin Version 1.0.5
Slider Revolution Plugin Version 6.6.4
WordPress Version 6.0.3
please resolve this issue.
My support is expired. Please share your email ID so I can share all the details with you.
Hi there, please update your website with the latest version of WordPress, Theme and Plugin.
If you still get the issues, please renew your support package then submit your issues to our ticket (https://themelexus.ticksy.com/), our dev will check for you. Follow this guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
For other issues, you can contact us via email@example.com, we will check and support you asap. Thank you
Thanks for the response. Sent you email
Where do we change the services link?
seems there is an issue with your core plugin- got the below from my hosting provider - please advise - alexperkinconsulting.com Wed Oct 19 12:03:10 2022 [client 2a00:23c8:942a:a001:bc91:1c8e:45cc:6eb8:0] AH01071: Got error ‘PHP message: PHP Warning: Undefined array key “column_mobile” in /home/sites/5a/e/ef9ff339e5/public_html/wp-content/plugins/editech-core/inc/vendors/elementor/abstract/carousel.php on line 503’
Hi i send you a mail in support, can you check it? Thanks
Yep, pls send your questions relate our theme to our gmail firstname.lastname@example.org, we will check and support to you asap. Thanks
Well, I already sent it to this email address
hi, please I need to create mega menu How can i do that ?? and already sent it to technical Support
Hi, i get the problem with responsive in some sections, in the elementor editor previews seems perfect, but in actual view it broken, for example in the contact page in the form & map section, it still 2 columns in the mobile view, please healp
Does this theme support SEO and TranslatePress plugin?
Hi there, yes, you can install SEO plugin and TranslatePress plugin to use. Thanks
we have worked and developed a website, after completing suddenly the whole mobile responsive is broken and the website is not working as it was.
please have a look https://awrigin.com/gibots/
Great theme and i am ready to launch my new site, but the header and footer menus are experiencing some strange behavior.
Both the header and footer menus are adding a second iteration of each. There is only one file for each (header/footer), so I am not sure where the second menu is coming from.
And please don’t tell me my support is expired I already know that. If you don’t have am answer just pass this question.
Hi I am getting this Fatal error: Uncaught Error: Call to undefined method TGM_Plugin_Activation::is_tgm_plugin_active() in /home1/soathehu/public_html/corporateboxingevent/wp-content/themes/editech/inc/admin/class-admin.php:334 Stack trace: #0 /home1/soathehu/public_html/corporateboxingevent/wp-content/themes/editech/inc/admin/class-admin.php(171):
How to fix it?
hi, I was not able to import the demo home1 but the rest of the demos (home2-5) works fine. We already wasted two days figuring it out but nothing is promising yet. Need a quick response. Thanks
Please follow guide at https://wpdocs.gitbook.io/editech/download-and-installation/one-click-to-import-demo
If you need to help, please send Admin web account to our ticket system https://themelexus.ticksy.com/, our developer will check and help you asap. Thanks
Hello, The theme is good but the customization doesn’t fit to our committed timeline. We switched and offered something else to client’s demo. Would you help submit a refund ? Thanks.
You can submit your request to our ticket https://themelexus.ticksy.com/, our dev will check and help you. Thanks
Good day, I trust that you are well. There seems to be a problem with the mobile view of this theme. How would I go about resolving it?
I purchased this theme but I have been having issues where when I change any content of the website, something breaks then I have to redo everything again. I tried installing Yoast and GA analytics and the css gets all messed up. This is frustrating me.
It is very simple, the purchase code doesn’t work anymore. You can simply send to email@example.com. Thanks
We’re sent a mail to you. Pls kindly check and reply us. Thanks
This theme contains a lot of bugs not recommended Refund please. I already opened a ticket for refund, but they don’t want to, they don’t respond their product contains errors we wasted time analyzing their bugs …..
Our dev replied you already 2 weeks ago. Until now, we don’t get any your response. Please kindly check and follow solution via ticket. Our support and check for you. Thanks
Hello, I do not have time for sitting and fixing bugs from your template. You sell a template that doesn’t show my information properly and I already moved to another template. please kindly refund THANKS
If you are not satisfied with our theme, you can submit a refund request here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- We will check and help you asap. Thanks
I asked for refund 2 weeks ago but you send me instructions for debugging. I already moved to another template. Your template need so much debugging because you have not designed it according to standards.
FOR OTHER USERS: Please check the EDITECH template on your mobile device and you will see so many bugs.
Please submit your refund request at this link: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- We will check and refund for you asap. Thanks
Menus are not showing since today in the header and footer … Planning to buy the theme.. Please also let me know if it has a mega menu
Thanks for your feedback. We are fixing it now. We have mega menu and footer menu which are displayed as this screenshot: https://prnt.sc/1oekytb
You can see our video: https://www.youtube.com/watch?v=saDNgk2AKes
For further more question, please send more to our gmail firstname.lastname@example.org, we will check and reply you asap. Thanks
Please update this theme for PHP8.0
Pls submit the detail your requirement to our ticket https://themelexus.ticksy.com/, our dev will check and reply you asap. Thanks
Hi, please does this theme support RTL? and WPML plugin?
This theme is not compatible with RTL language. It’s not available WPML plugin. If you want to translate, we recommend that you should install WPML plugin/Loco Translate plugin and configure it to use. Thanks
How to customize the icons or directly put images ?
Please send detail your requirement to our ticket http://themelexus.ticksy.com/ with your account admin, our dev will check and help you asap.
Hi, the theme looks amazing, just curious about the above comments, is it works well in importing the demo files, not have much knowledge into all this, anyway I still gonna buy it. Also i tried purchase it, but the transaction fails several times, is there any other way to purchase it?
Thanks for your interest in our theme. It works perfectly with 1 click import. We sell this item only on this marketplace, if you have any issues with payment, you can contact to https://help.market.envato.com/hc/en-us/articles/202821550-Common-PayPal-Skrill-and-credit-card-issues, Envato supporter will check and help you.
Is this theme safe from bugs and import problems such as the comments I read above?
Please don’t worry about this. His issue is resolved already with our dev help. We ensure our theme work as our demo and our theme description. If something is not true, we will refund for you.
thanks for the answer, there is 1 more thing I want to ask
besides the wordpress platform version do you publish the html template too? considering I use html templates more often than wordpress themes. thank you
Our theme is only available with WordPress platform, not for HTML template. Hence, it can be customize with our custom work. If you are interested in, please send more your requirement to our gmail email@example.com, we will check and reply you asap. Thanks
thanks for the answer, i will consider it first. regards
Yeah, you’re welcome. Thanks <3
hi, I’ve bought your theme, and I’ve uploaded the theme and plugin, but I’m still confused where should I put the revslider folder in which there is a slider in the home 1, home 2 and so on folders
can you give a hint for that?
Thank you in advance
For your issues, please kindly send the details with your account admin to our ticket https://themelexus.ticksy.com/, our dev will check and help you asap. Thanks
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