I purchased the theme but it does not have all the content. The url is http://steppingup.info/wordpress1/ Please let me know what I should have done differently.
Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue
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can it be used for online course?
but i can’t see any demo lesson on the demo site?
The theme is make for online course, view on the demo and click to the course link you will see it
I’m working on this template today and none of the documentation files in my download are opening. I’d like to learn the mega-menu, access dummy items and make elements rise up on the slide show like you have on your demo. Thanks. Please email me those documents so I can get some work done today. email@example.com Thanks.
Please download all files on your themeforest download page, we included document in it.
The demo data can be found here: folder Edu/assets/dummy-data/
As I said, those files are corrupt and I’ve tried every way of downloading and opening them I can. They don’t open. Please provide another way for me to access them.
When I go here “Edu/assets/dummy-data/”...there are three data files, and I don’t see what to do with them to add them to the site. No dummy images. Other image files aren’t opening because they are corrupted at the source. No read me text files. Please see what more you can do with this.
You need to import it via WordPress importer, please read our document to know how to import them.
Done…that really helps and I’m making good progress, but I still have files in the documentation I that I can’t read because they will not open. They are corrupted. I need another location to download them from.
Maybe you have problem when extract from ZIP files. I had sent you the ZIP document in email yesterday right ?
I’m at firstname.lastname@example.org
I’m sorry I have not received that file. I’m working OK around it because it’s a great theme, but would like to receive the full product file. And if you don’t mind, a list of short-codes, not just in the “builder” would be nice. For if I want to manually add something into the mega-menu (like Google Maps which isn’t working well in the mega-menu).
You can download full product files at your themeforest download page, anything in it. Just download the main files.
Also we included shortcodes in the theme, please check at the page editor, there will has Shortcodes button.
As I’ve said before multiple times, the files I’ve downloaded aren’t all opening. Some are corrupt. Someone said they would email those files? Please do.
I figured out manual short codes. I was asking how to manually insert them, looks like I have to go to do a blog post and they show up there, but not in the pages far as what I can copy and paste. Also, videos don’t always work for me in the mega menu even when I follow the rules. Background doesn’t show up. Thanks.
Same glitch shows up in Google Maps in the mega menu…half the time the background and some other content doesn’t show up in Chrome. Any fix for this?
Seem like you should update the theme to latest version then re-active stMegaMenu plugin.
If you are running latest version of the theme, post a topic at our support forum and give our support staff your site url, our support staff will take a look.
The stMegaMenu plugin…and the theme are up to date according to Wordpress. Maybe there is a way to make sure the theme is up to date. Thanks.
Sorry for the late, how about your issue with the mega menu, did our support staff resolved this for you ?
We resolved this in the forum just now. We’re all good. Thank you for following up.
Glad to hear that
Please, can your theme be used for primary and secondary schools (grade 1 to grade 12)?
Is your theme compatible with woocommerce?
I am trying to access your theme. Your live preview is not showing
It’s still working fine at our end.
Please, can your theme be used for primary and secondary schools (grade 1 to grade 12)? Is your theme compatible with woocommerce?
Yes, It’s compatible with WooCommerce.
hello, all buttons of woocommerce have a white background with a white text, so they are invisible until I mouse over them, can you check this? Many thanks
hello, I opened an account and created a thread in your forum. Thanks
it looks like you dont reply to questions asked from your own dedicated forum for this theme. the question am about to ask has been asked on your forum and you did not reply to it. xml dummy data is not installing. it fail on v1.3
Please provide topic URL, that’s strange because we usually reply to support topic within 8 – 12 hours.
is there a way to login to your demo to see settings?
Seem like our support staff has replied on your topic. Can you take a look again ?
i think to bye this theme for a Training Centre, but first i would like to ask , what is the meaning that this theme resolution is No ?
second : does it easy to use aplugin for multiple languages ?
Third : can i make movement on the slideshow like the main page has now on the demo ?
It’s hard to understand your question.
2. Yes, you can use WPML
3. You will have the slider sample file that you can use to import.
Is there any way the implementation a booking tool and not a email inquiry ?
- how many users books the course
- was the course accepted or canceled
- location of the course (class room)
Currently this theme doesn’t provide that functions.
Thanks for your understand.
Where can we get the update for LayerSlider? We received it as a bonus, it would be also nice to get all updates, because you used version 4, but now it’s 5. Could you provide us with new files?
We usually update the sliders when the theme get update.
Waiting for an update, because Layer Slider is too outdated. The file you gave is a version from September. This is stated in Layer Slider documentation. Thank you in advanced for future update.
for others browsing this forum, this is not an easy theme to setup. and the tutorials and documentation do not explain how to set it up as they have in the demo.
I suspect the person who actually created the EDU theme is no longer around and they have to provide support for a product they themselves do not know how to use.
wish there was better communication because i like this theme and i want to buy more from these guys but i cant in all good conscience buy products for clients and not get at least some level of support. No response to any of my support tickets in the SmoothThemes support forum yet.
Our support staff usually reply to support question within 8 – 12 hours. Can you sent us your topic URL, I will take a close look?
I think i posted in the wrong area of the forum, thats my fault sorry.
My main problem is i can’t get my menus to look like the menus in the demo. I copied the code in the tutorial video but it does not produce the same result.
I would really appreciate if i could get a copy of the demo website files and database so that i can easily and quickly reproduce the demo website and learn that way. I do not find the available tutorials and documentation helpful.
I probably should have noted that when i imported the dummy content, it imported fine, but the menus are different or did not import properly, i had to re-ad the code to the menus and check ‘make mega menu’ box. i can understand that you are probably thinking “well of course thats how it is” but the problem is, when i follow your tutorial video for setting up it does not reproduce the same result. so simly importing dummy content is not good enough I need an export of the MySQL file and the entire WordPress folder of your demo site. please.
Actually WordPress can’t import/export Menu data in dummy files( I mean the data of Mega Menu ). Shot me an email via my ThemeForest profile page, I will send it to you
I really appreciate you getting back. SmoothThemes have quality products, im just a newbie having trouble getting around.
I found my specific forum post, it has images in it – my username on the forum is Julian. http://www.smooththemes.com/forum/discussion/mega-menu-pages-demo/#post-11163
I sent the email through, i got a reply from a support email address from smooththemes.com saying ‘sorry, which files?’
did i send it to the wrong email address?
Got the email, thanks
Our support staff went ahead and sent you that. I already sent you the database file and we will continue discuss there.
Hi, the sql file you sent through did not contain the entire database that wordpress would have created. it only have woocommerce and a few other tables. basically all im trying to get is the menu I have opened a new support ticket on the forums can you please check it out http://www.smooththemes.com/forum/discussion/help-with-mega-menu-setup/ lets start over because the sql import did not work.
Our support staff will take care at your topic.
Is it possible to add course categories?
I have over 50 courses to display, (10 courses in 5 categories…)
I need to be able to have a page for each “course category” which would ONLY display the 10 courses in that category…
Is this possible within your theme?
Yes, We had Course post type and Course Category.
Please make it compatible with UserPro because they don’t work together very well, I would say they make a mess in wordpress together…. =(
Moreover, stop lying to customers, give the update with new LayerSlider which should be included in your theme: http://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin-/1362246?WT.ac=solid_search_item&WT.seg_1=solid_search_item&WT.z_author=kreatura
you fix all the bugs which I have reported in the support forum or I’m waiting for a full refund and I recommend others to do the same if they have troubles with the theme. People paid for a theme that should be working well!
We don’t support for 3rd plugins integrate so please understand this point.
The LayerSlider will be update when the theme get update, I already said it to you before.
your support today has changed the theme in such a way that my website is not loading at all! What have you done?
Can you please let me know your topic URL, I will take a close look myself and discuss with our support team.
I had to recover everything and it’s working fine, thanks
There is any videos for admin panel’s installation? I want to build my site like as a your sample website
Please read our document files, you just need to import our sample data code already included in the theme : assets/dummy-data/
Thank you for your interest but I didn’t understand how I can add video or icon. Simple question where is the codes? I didn’t understand.
I did asked for megamenu installation.
The megamenu can’t import and export, we had a video tutorial for that, take a look at this : https://www.youtube.com/watch?v=qZ6Vl59Fa5E
I am wondering whether this can be compatible with learndash.com. In case there are design issues, will you help?
We not yet tested with that plugin.
hello! i buyed theme. but im not find xml file. where is the xml file?
hi i got a problem with the sub menue
when i use firefox i will see the sub menue
whene i use chrom or ie 10 i can’t see it
could you help me
Hello, I purchased this theme and I was thinking that when installed I would get it as it is in demo, but unfortunatelly I realize now that I have to build it to get to demo level. Is there any simple way to do this? I’ve seen Your megamenu Youtube tutorial and it is helpful, but I get in trouble at the start of tutorial with pages section where You show: test map , user login, sliders, iconbox, google map… Unfortunatelly i don’t have any of these. It might be useful if You posted the complete tutorial. Any easy way to work around this for us non-designer people or do I have to put some time into it and see what happens (because I was looking for a quick solution for my not to demanding website)?
The theme come with demo file in Edu/asstes/dummy-data/.., please read our document files to understand how to import them.
is EDU – Educational, Courses, College WP Theme has an demo database and also multi-language ready?
Thanks for your interested.
Hi guys, do you support buddypress with this EDU theme? I want it to become a platform form startups to log in and find ‘locked’information after they pay (woocommerce).
No support for BuddyPress
But Buddypress can be installed right??
What member area log in plugin do you recommend?
Yes, it can be installed but it can’t works the way you mention above.
I am considering purchasing this theme and I would like to ask something about the 3 widgets that are right under the slideshow.
I would like to have 5 widgets instead of 3. Is this something the theme supports or I will have to edit the theme?
Yes it can be done via our Visual Page Builder.
Ok, thank you!
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