52 comments found.
I can’t activate Revolusion Slider Plugin
Hello!
Please contact our support center and we will help you.
esmet.ticksy.com
Best regards,
Esmet Team
Dear Sir,
I have successfully downloaded and edited as per my requirement, one issue I am facing with the contact form. It is successfully submitting but we are not getting any email.
Our website is http://www.edifyschool.co.in/ the form name is Franchise Enquiry Form. (Request information form)
I request you to kindly help us by solving the issue.
Hello,
Thank you for your purchase. Regarding your issue you most likely have a server issue with email sending.You can read this tutorial http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/ to learn more regarding this issue. In any case if it doesn’t work you can proceed to our Support Forum and we’ll take a closer look, before that, make sure you tried the soluions in the provided tutorial. Have a nice day.
Hi is it possible to use the theme for the right to left languages
Bests
Hello,
Thank you for asking, by default Educa doesn’t provide a RTL stylesheet although it is very easy to achieve it with a bit of custom edit. Let me know if you need further help. Have a nice day.
Hi,
As we want to buy your awesome theme, kindly could you please let me know how we can have RTL setting.
Bests
Hello,
Sorry for this delayed message. As we said above theme doesn’t ship with a RTL stylesheet by defaul alhtough if you have a bit of CSS code knowledge it becomes easier to adpat theme to right to left easy (read more at: https://codex.wordpress.org/Right-to-Left_Language_Support). Let me know if you need more details. Have a nice day.
I have purchased the theme above mentioned.
1) I am currently developing in in my demo server. In the mobile view when I press on the Primary Menu section a white page appears at side. I cannot fix it. Please fix it.
2) In the inner products page like for example this link http://easysolutions4u.in/checkmate/index.php/product/architectural-planning-and-sketch/ On the right there is a section “Related Courses”. I want to change the heading of it to “Related Colleges”. I searched the whole theme but did not find the way to change the text. Please help.Thanks
We are following your ticket in our Support Forum. Have a nice day.
Hi, is it possible create categories for events?
Hello, Thank you for your interest in our theme. At the current implementation we don’t have such feature o categorized events. Have a nice day.
PRE-SALES QUESTION
hI, I evaluate to buy this fantastic theme but i have some pre-sales questions.
1a. Courses are sell by woocommerce?
1b. If yes, i can set different price rules for every single coruses and change other woocommerce per product setting (example: set course as “variable product”) ?
2. Single course page layout and info can be costumized by Visual composer or similar ? (for example: hide some info or add other)
3. Can integrate this theme and courses selling with other Membership plugin like UserPro or similar ?
Tnx a lot for all reply, i hope you can reply fastest and congrats for this great job.
Hello,
Thank you for your interest in our item. Regarding your questions, here are the answers:
1a – Yes, the course system is powered by WooCommerce 1b – Yes, it is possible to use all the standard WooCommerce features 2 – The single course pages are powered by Visual Composer and this way you can customize the course infos. 3 – I’m not familiriazed with this plugin, but as the theme is coded with WordPress standard you shouldn’t find any issue in using a third party plugin.
Hope it brings a bit of clarifications. Have a nice day.
Helloo..
I want to turn off responsive option. Help me pls..
Hi there,
It seems your support has expired. Sorry you need to renew your support perido as Envato requires. Have a nice day.
Hi, I want to buy this theme, but I have a couple of questions related to the course list view: Is it possible to remove the price? Is it possible to add the start date of the course? Thank you!
Hi there,
Thank you for your interest in our item. It is possible to easily hide the price, also with a simple customization it is possible to add a start date for courses. Count on our support service to help you setup your website the way you intend. Have a nice day.
Ok, thanks!! 
One more question, please. I reviewed the image gallery 3 columns of the demo site and it shows only 2 columns. And when I open a gallery, the window opens outside the space I’m viewing… Is this a known bug? Will it be fixed? (I’m using Google Chrome with windows 7)
Hi there
Thank you for updating it. I’ve just checke and it is working properly, maybe you are viewing demo in a small screen size. The lightbox will always open in the center of screen, if you are viewing demo with a small screen it is natural if you have to scroll a bit in order to see the lightbox popup. Hope it brings a bit of clarification. Have a nice day.
Hi, thanks for your answer (I speak spanish, sorry for my english).
The problem of gallery columns was because I had a custom ppp text size (115%), I set it to 100% and the problem was solved
However, it is somewhat uncomfortable that window sometimes partially or totally open out of the field of view (it looks black background), and I have to looking for it scrolling up. Also, the X icon to close the window sometimes also remains even higher and I have to scroll again to close… It would be great if this could be improved. Anyway, I’ll buy the theme. Thank you very much!!!
Ah, the tests I did with a 23’’ monitor and a 14’’ notebook
Hi there,
Looking forward your puchase. Have a nice weekend.
Hi,
Greetings for the day!
I have purchased Educa WP theme and installed the theme, i want to upload the demo on the theme, i don’t want to built every thing, i want to edit from the demo. i have found one option to upload xml file of the demo, where will i get that file please help me.
Also to activate the Revolution slider it is asking the code i got the code and if i submit the code it is not taking. kindly help me please.
Hi there,
Please open up a ticket at our Support Forum and we’ll be more than glad in poviding you with detailed solution. Have a nice day.
Hi Esmet,
Thank you for your wonderful post-sales support with the Educa Theme.
I have to say I have never experienced such support from any other developers.
I wish you the best in your future endeavours and business.
Good Luck.
Many Thanks
Ekta
Thank you Ekta for your preference and kind words.
Hi Esmeth,
We just wanted to thank you for all your help in meeting our requirements in regards to the theme purchased. We really appreciate your patience in resolving the issues along with a few customizations. This is by far the best service we have received in regards to Wordpress.
Thanks ever so much for all your help.
Good luck.
Many Thanks Apple A Day.
Thank you for your kind words and preference.
Hi, How can I make the sticky menu?
Thank you
Hi there,
Thank you for using our item. Regarding your question, there’s no a custom setting for sticky menu by default in Educa, however with a simple customization it is simple to make that. Please open up a ticket at our Support Forum and we’ll be more than glad in providing you with detailed instructions. Have a nice day.
Hello, Where can I change the page header background of Category page? I can’t find in the options.
Thank you
Hi there,
Thank you for using our item and sorry for the delayed message. Regarding your question, it is possible to change all the archive related header when you setup your page headings for the blog page, the archive and single blog pages will inherit from the blog settings, it is also possible to setup a unique header per category basis with some custom css, for that please open up a ticket at our Support Forum and we’ll be glad to provide a detailed solution. Hope it helps, have a nice day.
Hello,
Is there a way to reduce the size of the header box which contains the page title? If yes, how can I do that?
Thanks
Ekta
Replied with personal assistance.
Hello,
I have been waiting for over 5 days. Please respond to ticket no 675
Thanks Ekta
Hi there,
Sorry for the delayed response due the weekend. Regarding your request, your ticket is now replied, please check it out at our Support Forum. Have a nice day.
Hello,
Once again there has been a delay in response to my ticket #675 that I had reverted back on Thursday. Please have a look.
Many Thanks Ekta
We have been giving personal assistance to this particular case.
Hello,
I left a message above from Apple_A_Day in the comments area and I received a response that I should hear from you at an earliest.
Please see the message below sent in Ticket #675
Hello,
I hope you are well.
I raised a question in the forum on Envato however, I was requested to raise a ticket in regards to a query I had for the Login Module.
In the header section of the Educa theme, there is only one button which we have used for the users to “Log In”. However, I was wondering if there is a plugin that we could install that is compatible with the theme that would allow us to add another button to the header for the users to “Sign Up”.
Also, we managed to change the text on the button – what is the best way for us to link it and have the login and signing up functionalities.
I look forward to hearing from you at your earliest convenience.
Many Thanks Ekta
Sorry for the delayed response due the weekend. Regarding your request, your ticket is now replied, please check it out at our Support Forum. Have a nice day.
Hello,
As requested 18 days ago regarding login module in the header bar, I have raised a ticket #675. I would really appreciate your response at an earliest.
Thanks Ekta
Hi there,
Sorry for the inconvenience caused. We might have missed your ticket for some reason, since we don’t take more than 24 – 48 hours to reply our customers. We take support very seriously, so we will locate your support and reply you right away! Accept our sincere apologies. Have a nice day.
Hello to all, how do I add the third level support to responsive menu? currently only mobile displays only the first two levels
Hi there,
Your ticket has been already replied, please take a look at our support forum. Have a nice day.
Hello Esmet, how do you post the EVENTS in a CALENDAR Like setting like you show on your Item Details page. Right now they are just posting at individual events when we want to post them inside a monthly calendar. Thank you.
Hi there,
Thank you for using our item. Regarding your question, it is possible to use a calendar sytem instead of the default grid using the The Events Calendar plugin. Please open up a ticket at our Support Forum and we’ll be glad in providing you with more details. Have a nice day.
