I am very happy with the customer support. They solved every problem I had.

Thanks

This is a great theme. Lots of features to work with, and the documentation is quite well detailed!

Can definitely be used for more than just education based websites, due to the multiple options.

The support is quite timely as well. Thank you!

Customer Service can be wishy washy sometimes, for as helping only when you go back and forth with them or ask for a refund. I like the theme but this update and additional tags plugin issue, along with customer service acting brand new about the issue gets stressful. When you run a business, you can't deal with issues that make things worse.
I bought the theme a few years ago and it usually run smooth until it's update time. There is a plugin called "additional tags" that causes live code or a fatal error every time it's update time because their update has to be done in a strange way that is different from most.
I need their customer service, especially their tech named Mira Michael who is the main one I have been dealing with for almost 3 years to be a little more considerate and helpful. you represent the company. Now it wasn't always like this but this year was different. Please be more helpful.