394 comments found.
Hi, is the latest version of the theme (oct 2023) compatible with the latest WordPress release (6.4.1)?
Hi,
yes sure !
Have a nice day Nick
thank you Nick
Hi, is the latest version of the theme (jul 2023) compatible with the latest WordPress release (6.3)?
Hi,
yes sure, for any problems please contact our team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
thank you 
i am trying to install the theme but appears: The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Please help.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi support team
I have previsouly installed my licence on an old domain www.dnlabs.pro which was a test site (during temporary development) and was never on production then the site was deleted. I want now to un-register/reset the license I used previsouly to be able to install it on my new domain: www.kidsacademy.ma
can you point me to the link to do that please?
Thank you in advance
HI,
please for any technical questions contact our team through the form present on our profile, we will reply to you as soon as possible : https://themeforest.net/user/nicdarkHave a nice day Nick
Hi Nick,
Thank you for your reply. I have sent you a message through your profile form. waiting for your reply Thanks
Thanks
Hi Nick,
I have received your support team reply. They do not want to assist me resetting my theme license until I renew my support service. I have purchased this theme and I have never used it. now because my support service is expired, I can not get the theme registration reset until I renew my support.
do you think this is a good after sale support?
I do not wish to renew my support service but I want to use a theme that I paid for.
can you help please?
Hassan
Hi Hassan,
please contact directly our team through the form mentioned above for these types of messages.
Have a nice day Nick
Please can you add a link to your online documentation? I purchased this theme some time ago and the Online Documentation link is now broken.
HI,
this is very strange, please for any technical questions contact our team through the form present on our profile, we will reply to you as soon as possible : https://themeforest.net/user/nicdarkHave a nice day Nick
gibt es ein Testzugang? ich würde mir gerne das Backend für die Kursteilnehmenr einmal genauer anschauen. Danke
Hi,
yes sure please contact us through this contact form in this way we can provide to you all the informations -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi there,
I have pre-sales question
Can I delete/disable Course program tab inside the course?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hi, your theme is compatible with WordPress 6.02 & WooCommerce 6.9.4?
Hi,
thanks for the interest.
Yes sure it is compatible.
Have a good day Bye
Where can I find the update changelog?
HI,
you can find all logs in the documentation, if you can’t find it remember that you can also contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a good day Bye
Hello, my support has run out, but just to let your support team know that the latest update does not have all the shortcodes mapped in the nd shortcodes plugin, for example the nd_options_magic_popup is not there, so any recent update will cause this part of the site to break, it has happened on every site that is using your theme, something urgent to fix in my point of view Can you fix this asap, as i am forced to use the previous plugin to resolve the issue please do not tell me to create a support ticket, as this is effecting everyone who has upgraded your theme thanks
Hi,
thanks for let me know, for sure we will find a solution.
Have a good day Bye
como puedo cambiar el boton libro que esta dentro de cursos
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
This Theme demos are not Compatible With Elementor , Why you mentioned it is Compatible With Elementor plugin ?
Hi,
yes sure it is compatible with elementor and a lot of users use it with this theme. For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi i can’t change the quote i add some posts but quote always lorem ipsum and i can’t find how to change it. how can i do that?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I would like if on Education pack theme it’s possible to activate the Paypal “Pay later” mode that allows to pay in three instalments
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Thanks but I have already purchased the theme; I hope you will answer even if my support has ended, because this is not a support request but a simple information request
Hi,
yes sure, in fact I have provided to you the pre-sale form, not the support platform.
Have a good day Bye
Hi, I sent twice a message from the page you suggested but still received no answer, please could you have a look? Thanks
Hi,
thanks for let me know, I will communicate this to the dedicated team.
Have a good day Bye
Hi Nicdark, I’m still waiting for an answer to a very simple question: I hope your team can give a feedback soon and thank you all in advance
Hi,
sorry, we have already replied.
Have a good day Bye
I have been going through the commends i see you always redirect users to go the support page.
I humbly suggest that you should answer some of the quest/inquiries that are not technical here so that we or new users do not ask the same question again.
Hi,
We try to offer an additional service. Never trust the comments section, this is a piece of advice we give you. The theme changes all the time, it is updated, the features change. You may read a comment from a few months ago that may no longer fit to your theme version. Trust me it would be much easier for us to handle every single support or pre-sales question in the comments section, but it wouldn’t be useful for the user.
Have a good day Bye
Hi I liked the template.. Do you have below features in the template ? 1. Multiple pricing support and currency support for different countries. ? 2. Do you have multiple schedule for multiple city options for each course ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I have submitted to support ..
Thanks
Hello, I activated WPBakery Page Builder version but when I try to edit in front, nothing appears. Backend editor works but in this mode I can’t edit all things. I need to hide some elements and add others. Could you help me, please? I registered on your site and send you 2 tickets but they are not shown on my account and I didn’t receive any email confirm. Let me know, please. Thank you
I solved, using Chrome instead of Firefox. But, please, fix my tickets on my account. Thank you
Oh no, it works only in homepage and posts. In courses page it doesn’t work. I enabled all in Role Manager WPBakery Page Builder Settings. Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I’m already registered but I can’t see my topics: https://prnt.sc/1yv6edf
Since there are some recurring questions, like mine about course editing, why instead of opening a ticket and waiting days you don’t write faq or answer directly here, as most theme authors do? What about it? Thank you
Hi,
If you still have problems to open a ticket please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hi, I solved. Now, I see my topics. Thank you
Do I have to wait 24 hours every time I submit a support request? You are online at this time, I have received a reply, I replied to it, 2 hours have passed and I have not received any reply. I can’t work like this, please respond!
Hi,
Yes sure, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hello, I bought the theme “Education Pack” and when I installed it in Wordpress the Dummy content does not work, it does not appear, and you have to select it to be able to use the theme. I sent you a ticket with this problem on 09/01/2021. I would need an answer as soon as possible. Thanks
Hi,
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
The ticket is the one of today, the one of October 1 does not appear
Hi,
perfect thanks, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Is it possible to edit the individual courses page to remove the Teachers and Attendees tabs ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi I have purchased your theme and I’m using WP bakery. Are there any plans to update WP bakery to the final version?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
