ThimPress

ThimPress supports this item

Supported

This author's response time can be up to 1 business day.

4515 comments found.

iconnect87

iconnect87 Purchased

it is very urgent ! We have an Problem with your Template I do not understand why you can answer the comments before me and after me but can not answer mine !

Wpml  does not work on profile, courses (profile) etc. ?
Ken195

Ken195 Author Team

Hi iconnect87,

I was discussing with our developers about your case. WPML is a 3rd party plugin and it’s quite hard to find out the reason why.

Can you send me a request to candy@thimpress.com with subject “iconnect87 – Eduma Support”? I will need to check your site more carefully.

So sorry for the inconvenience.

Email Me Forum Follow Like

Hi, I’m considering purchasing one of your themes…

I would like to ask if Education WP and eLearn share the same core, different theme? What is the difference if they are not the same?

When you watch a video from youtube etc. is there some kind of timer which will not let the student proceed to next lesson? Do you have a way to ensure that user is actually watching it, in form of some kind of popup?

Do you or is there a way to protect the path to the video, course, materials etc? Can you expire the course after let say 30 days from purchase?

Thanks for all the answers.

Hi onebigunicorn,

The main difference thing is about styles, UI and UX, that all :)

Right now the system doesn’t have the option with those video process. Actually, we are running a project for this option (like Udemy system).

For the protection, we can use this solution https://aws.amazon.com/customerapps/3037

Let me know if you need any further assistance ;)

Email Me Forum Follow Like

Do you have a time frame when you will have features like (project done) lesson timers, expire access, video course progression?

jcsdesign

jcsdesign Purchased

I am using WooCommerce for checkout. When we issue a refund of an order in WooCommerce there is no update to the order on the website in the users profile. How are you handling order cancellations or refunds? Thanks!

Hi jcsdesign,

The team is checking your site again.

Email Me Forum Follow Like

jcsdesign

jcsdesign Purchased

Does the Thimpress WP Event Manager plugin have a monthly calendar view? Can the event ticket purchases be integrated with the WooCommerce cart?

Ken195

Ken195 Author Team

Hi jcsdesign,

Right now the plugin doesn’t have a calendar view yet.

We can use WC cart for those events. Please go to menu Eduma / Plugins and make sure the WPEMS – WooCommerce integration addon is activated.

Then when you go to menu Events / Settings / Payments, you can see the option with WC payment. Please try and let me know.

Email Me Forum Follow Like

jcsdesign

jcsdesign Purchased

How can we add fields in Our Team members contact information? I need fields for cell phone, and fax number, and Instagram?

Also, how can we add icon’s for contact information fields like the social media links?

It would be nice if we could hover on their photo and choose email, phone, fax etc instead of just social media links as well.

How do you hide the sidebar on the team member individual page?

Hi jcsdesign,

Please send a request to candy@thimpress.com with subject “jcsdesign – Eduma Support”, we will need to discuss more about those custom changes.

For the sidebar, just go to menu Customize / Teams / Single Pages and select Full Width layout. http://prntscr.com/fxwyyb

Email Me Forum Follow Like

INNOVAJCR

INNOVAJCR Purchased

Don’t forget about my page, hope to hear from you soon.

Ken195

Ken195 Author Team

Got it Jonathan :)

Email Me Forum Follow Like

Hello, in events I want to disable the BUY TICKET and ADDRESS and create categories to be shown, as if each series in its category

Hi raonir,

Please go to menu Customize / Events / Settings and Disable booking tickets http://prntscr.com/fxwxow

About the categories, I don’t fully understand your point, can you clarify?

Email Me Forum Follow Like

Hi Ken,

I would like to enable arrows option on slider revolution for the mobile platform.

I found that developer disabled arrows for mobile as default. How do I enable it?

Thanks.

Hi roko2012,

I am checking again, please wait :)

Email Me Forum Follow Like

Hi roko2012,

http://prntscr.com/fy0bx3

Please edit the slider, click Slider Setting tab, then open Navigation, then you will see the option. Try and let me know.

Email Me Forum Follow Like

как убрать автор курсы? Как изменить текст “Купить этот курс”? Как изменить ссылка кнопка “Купить этот курс”?

Hi Aldi_94,

1. Remove author course? Do you hide the author info in course pages?

2. To change the text, please use Loco Translate plugin, all those texts can be translatable. Just follow this guide https://thimpress.com/knowledge-base/loco-translate-guide/ and let me know.

3. In each course, there is an option for External Course Link, please take a look http://prntscr.com/fy02hi

Email Me Forum Follow Like

Hi. I created events with categories. Is there a way to show the events categories in the page of each event and also a way to filter events by categories (drop down, for instance)? Thank you very much.

Hi squizzo,

Yes, there is a way :). We will add this in a next Eduma theme update too. We will need 1 more day for the update, can you wait for it?

Email Me Forum Follow Like

Hi,

Please I have an urgent issue and I need to create a ticket for it.Please how do I create a support ticket?

Hi LetsLearnng,

The forum https://thimpress.com/forums/forum/eduma/

You can also email me to candy@thimpress.com with subject “LetsLearnng – Eduma Support”.

Email Me Forum Follow Like

Hi, I want add prices to my courses but every time I add a price, the course doesnt add to cart. Need your help!

Hi LetsLearnng,

By default, the cart option is off. Users will buy the course directly, click Buy Course button and go to the checkout page…

Do you want to use Cart feature? Users can add courses to cart and checkout for all. Please let me know.

Email Me Forum Follow Like

Ok. its working now.

But how can I add a payment method? I’m deploying the site in Nigeria and PayPal is not supported here. I want to use VoguePay as my payment method

Thanks

Ken195

Ken195 Author Team

Hi LetsLearnng,

Let me help you set it up :), just send me a request to candy@thimpress.com with subject “LetsLearnng – Eduma Support”.

Email Me Forum Follow Like

HI guys. What do i need to do to get support? I have paid for support purely so that i could get help with the events page and it takes 2 to 3 weeks to get any sort of response from you guys. My site was perfectly fine and i was told to take an update so that i could have different payment options on the events page but frankly all that has happened is i have paid money for support and broken my website. Please can you tell me what I need to do to get support?

I would also request an extension of the support i have paid for because frankly have paid for 6 months and 3 months down the line i still in the same place. In fact in a worse place.

Hi ricardo_dasilva,

I am so sorry for the delay in support. We are just back after a summer vacation and we got a lot of request recently. Can you send a request to candy@thimpress.com with subject “ricardo_dasilva – Eduma Support”?

Email Me Forum Follow Like

Hello , I have finished everything on my site . except the checkout of course from woo commerce , Checkout also am able to do but the plugin learn press not works the way it should be after a course checkout . Users don’t get access to the course after woo commerce checkout . Please let me know . what to do in this case . thanks

Ken195

Ken195 Author Team

Hi acmaamit,

I need to check your site again. I though the process works properly on your site before. Just email me to candy@thimpress.com with subject “acmaamit – Eduma Support”.

Email Me Forum Follow Like

Hi Ken, When will you fix the bug that causes the wrong thumbnail pic to be shown when posting the link of the website on Linkedin (it shows a random pic from the testimonial widget, instead of the main front page pic)? I’ll add a comment about this everyday from now on until this is fixed, since I’ve been promised support for many many weeks without result.

Ken195

Ken195 Author Team

Hi mathias01,

It’s a conflict with another plugin so that’s why. The team is still working on it, I will push them harder and let you know an update. So sorry for the inconvenience.

Email Me Forum Follow Like

by
by
by
by
by
by