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I send an email to you reporting a problem that has been happening on my site and on a certain initial problem reported a few months ago.
Our team is gonna check your case.
As you had informed a few days ago that the problem would be solved in a few hours, I need a return as soon as possible.
Our team is checking so please give us some more time. How about using another hosting?
Before buying the theme with you, I have asked for an evaluation and opinion from you on the hosting. I was informed that the hosting plan was great for eduma. No conditions to change hosting service. I need a deadline, because initially you informed me that it was just an incompatibility, AND NOTHING RELATED TO HOSTING. Now, you inform yourself that the problem is hosting. I believe it to be very unfair and very unprofessional of you, by not solving the problem, blaming the hosting.
I’ve noticed that in many cases, and not a few, you blame the hosting of many users who use Eduma. Which leads me to make sure the problem is in the theme code.
Do not you have any deadlines for that? I’ve been waiting for two months. I am with my site practically stopped. I’m tired of reporting my problems to you.
I repeat, changing hosting is totally out of the question, considering that the problem is not through it, but through some code, plugin that you are using and are not able to solve.
The hosting might not compatible with those cache process and it’s reasonable.
It’s rarely have those case like yours. As you can see the theme was working okay on your server. We tried to find out the reason why and improve the site. So please give us some bit more hours.
Okay, I’m still waiting.
I sent you an email telling you more problems after you modified my site.
I am having to send several emails, because I am seeing a growing number of errors, after you modify my site in a negative way:
- course page is not working
- you have disabled the only two forms of payment that I work
- Learn Press is outdated
- you uninstalled my premium version of Yoast SEO
- Other mistakes I have not yet found
In other words, with these wonderful modifications that you have made on my site, I will not be able to sell courses, receive payments, much less use recent versions of plugins and ultimately improve the SEO of my site. Do you really think that what you have done is right? You picked up a site that was fully configured, and managed to break it.
I have always been very patient with you for almost 2 months of total disregard and lack of respect, but what you have done now, only showed that I should have done something legally against you and Evanto market, which again, I repeat, allows that topic sellers do what you did.
I will be seeking legal action, especially against Evanto Market, which allows attitudes equal to this, to be allowed within its platform. As I have reported in other publications, I lost and I continue to lose money because of your inefficiency in solving the problem.
I temporary deactivated some plugins and asked you to check the server performance first.
A plugin has an update and it’s a normal thing, I don’t understand why you see it’s an error.
Please continue discussing with us via the email. Thanks.
This comment is currently being reviewed.
No use trying to use censure with me just for telling the truth. For 2 months, in your terrible calls, in your total inefficiency to have a solution, find the solution easier for you: hosting.
Given that you are now censoring people just for exposing your poor service, and Evanto Market in complicity with these attitudes are approving this, I want to get my money back. After that, I will take all appropriate legal measures in this case.
We asked you to try another hosting, just to see how the system going. If you need, we will copy the whole site data to another hosting and you can see it works well. Just let us know.
I had already informed and I come back to say that it is totally impractical for me to change hosting. The hosting has values far beyond what was necessary for the installation of the theme, which was a determining factor for the installation of the same.
If for YOU it is more convenient for me to change hosting, that is, that I spend more money just to host your theme, then why did not you report it within the 2 MONTHS of time you have had to come to this conclusion.
I will not spend more money in order to put your theme, which seems to work only in specific hosting companies. You are the developers of the theme, I DO NOT NEED TO SUIT YOU. You need to fit the customer, and offer a product that works.
As I reported in the publication, where unfortunately I was censured for speaking the truth, I will not waste my time requesting support, for which I paid. The funniest thing about it is that it took you two months, and after realizing they can not solve it, they blame the hosting. Worst of all, you tell me that the hosting was great for Eduma, and now is not it? I have everything documented, do not worry.
I just want my money back, since you’re not going to solve practically anything, out of regrets, and make up false conclusions, so that your theme is not harmed, if you do not blame me again.
I congratulate the work they have done
I do not have the form in the demo edtech (home) [mc4wp_form id=”3101”]
Note: I do not speak english, I am helping myself with google translate
What do I have to do to have the form?
Seem you didn’t install MailChimp plugin. Please check it out https://wordpress.org/plugins/mailchimp-for-wp/
Please respond to my support request from email: firstname.lastname@example.org it is urgent.
Our team is checking…
I have no answer yet, I don’t think what I asked is that hard and really I have waited very long please do something for my case.
I cannot access your site with the old info. Can you resend to email@example.com with subject “ricardo_dasilva – Eduma Support”. Give us some screenshots about the issue too.
Hi there, have just sent you the login details. Sorry I didn’t include screenshots, will send that through now.
Hi guys, don’t worry seems to be working again. Ran some updates on Learnpress last night and it is working much better now.
Hi! Pre-purchase question:
- Can the videos be protected from downloading or sharing the link of them. I see that you have embeded youtube videos which could be easily acessable from youtube link without using the website?
- Do you use any payment gateways for direct payment?
- Can we manually asign users acess to courses without using the buy option from their end?
Thanks in advance.
Thank you for the concern.
2. We support a lot of gateways (and direct payment too) – PayPal, Stripe, 2CheckOut, Authorize.net and all WooCommerce available payment
3. Yes, you can manually assign users to a course
I am using Woo Commerce to handle all purchases of courses and store. How do I get the cart icon to show on all pages? When adding a course to the cart the icon does not show. It only shows when going to the cart page and ideally if I am on the cart page, I have no use of the cart icon in the menu.
I would like for people to be able to get to the cart page no matter where they are, logged in or not.
Let me take a look at your current system first. Please send me a request to firstname.lastname@example.org with subject “lchestnut – Eduma Support”
Hi ! How are you? I’m looking for theme and plugins to make learning webpage.
I have some questions:
1- the theme includes all plugins to work as learning system or I need to buy some extensions?
2- does it includes plugins to make recurring payments as suscription ?
3- are the theme and plugins translated to spanish ?
4- can i have opened lessons but closed some parts of the content ? To have better seo indexing text …
5- do you bring support if i have any trouble configuring it ?
6- is it compatible with gutenberg ?
7- I want to make lms webpage. To create my courses, with lessons, with text and videos, and only block the video to non suscribers. And I want to have only 1 suscription and payment to access to all courses … Is it possible with your theme and pack ? I need to buy some external license or extension ?
best regards !!!
Thanks for your concern.
1. Those premium plugins are included. You can see the list here.
2. Yes, we supports Paid Memberships Pro plugin
3. We already have Spanish translation for the theme and some plugins, not all but the most important thing is, they all are 100% translatable and it’s very easy to translate.
4. Yes, we have option for that.
5. Absolutely, we commit to bring the best support services
6. We are working on it.
7. We support that, no more other things
I like this theme and I want to used to upgrade my website theme, but I’m not sure if this Theme can be used with bootstrap and angularjs only (no WordPress). My website is an eLearning platform : https://livecls.com
The theme is only available for WordPress
hi, our website doesn’t look right and no matter who we tried the font size, colors and anything else is not changing!!! top section overlaps with eth logo, font size are terrible small, when you click on TAKE THIS COURSE then it forward you a link that isn’t even relevant!!! there are tons of ises we have been experiencing and you are not even replying your email! WHY????
First of all, you sent the email 4 hours ago, means 4AM from where we locate. Due to different timezone, we couldn’t respond to you immediately.
Secondly, I think your theme is very outdated (you might not update the theme regularly).
I have sent you an email back, we will try the best to help you out
PS: your support time is expired, please renew.
Hello, I am using ‘Carousel’ Layout in Testimonial widget. Even though I’ve set the auto play speed to 1000 in Thim: Testimonial Settings, Carousel slider doesn’t autoplay. I don’t know whether I’ve to do any other setting for that or what. Please help. I know my support is expired but it is the problem raised after some update.
plz i m using the theme with paid membership pro, when someone register then i receive an email : “New user registration on your blog”
i want to change this by another sentense
i filled the code, but didnt find it
plz help me
Hi, i’m interressed by your template for one of my customers. It is localized in French ? Thanks
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