12547 comments found.
1. I am considering purchasing this theme for techcamp, Can I use a different header ?
2, Can I customize the course page to what I like? For example can course features move under all courses see this link: https://eduma.thimpress.com/demo-kindergarten/courses/natural-science/
3. Can I add custom link to replace Register?
Hi,
Well, you can do all this with our theme.
Sincerely
Bought this theme a month back, and facing issues during website launch. None of the elements of the theme are visible!!!! The whole purpose of purchasing the theme is lost. Raised a support ticket but no response!!
Hi,
I noticed your site has some of these errors https://prnt.sc/DmiM_QrcODeI. Please fix it first and check again.
Sincerely
Hi, the above link is not opening. Could you check?
Yes, sorry, you can see it here https://app.screencast.com/lcwQydqtEH3b0
This is not our website. Please re-check. We do not have those plugins installed. I had the support ticket created almost 2 days back, this is delaying our website launch
Hi,
Yes, we fixed it for you and also answered the topic on your forum. Please check again.
I have made the site public and still unable to see any Eduma theme elements. The issue is when the site is public and not in admin login . Please check
Hi,
We have already answered your topic on the forum. Please follow your thread.
Sincerely
Thank you Support team for resolving the issue !
Hi, I left a response in one of our support conversations.
Hi,
We have already answered your topic on the forum. Please follow your thread.
Sincerely
Hi. I’ve been using EDUMA for about 5 years. I was about to renew support but decided that I want to switch to a different version of EDUMA (change from EDUMA-Kindergarten to EDUMA-Elegant). My question: Is Eduma-Elegant included in the Download files I have access to once I bought the license on Envato?
Hi,
These demos are already included in Eduma, you just need to go to Dashboard / Eduma / Import Demo to import this demo.
Sincerely
EDUMA-Elegant is not available on: Dashboard / Eduma / Import Demo. Is there another path or set of files I need to access?
Below are the demo themes that I can see on my Dashboard: Main, Course Era, Stanford, Modern University, Ivy League, Online School, New Edu, New Instructor, Crypto, New Art, Offline, Tech Camp, Kindergarten, RTL, Language School, Courses Hub, University, One Instructor, One Course, Ed Tech, React, Grad School.
Hi,
With this problem, we need to check your site. Please contact us via email support@thimpress.com, we will assist you.
I’ve sent an email to that address. Thank you.
Hi,
Yes, we have already replied to your email. Please follow it.
Sincerely
Hi, when i tried to import demo, it got stuck on importing Slider Revolution, can you help?
Hi,
We have already answered your topic on the forum. Please follow your thread.
Sincerely
Hi, it’s a presale question: The Academics, works like a Portfolio motor? you know, with filters by category, and things like that
Hi,
Sorry, but we have not had that feature yet. Thank you for your question.
Sincerely
Subject: Urgent Follow-Up Regarding Refund Request
Dear [thimpress],
I hope this message finds you well. I am writing to express my disappointment and concern over the lack of response to my refund request for the [eduma].
I have lodged a refund request detailing the issues I am facing, in particular, the product’s higher memory requirement than what was specified. I fully understand that the refund process may take some time. However, your silence in this regard has been rather disconcerting and not in alignment with the level of service I expected when purchasing your product.
In this situation, I trust you can appreciate my position. I am eager to hear from you and hope we can resolve this issue collectively. If I continue to receive no response, I may be compelled to seek assistance directly from Envato Market or PayPal.
The reason for my refund request is that the product did not function as described, requiring more memory than indicated in your specifications. This unexpected requirement led to an upgrade of my server, causing additional expenses that were not accounted for initially.
I kindly ask you to promptly respond to my refund request and provide a clear resolution.
Thank you for your understanding and cooperation.
Best regards,
[zhy844694805]
We are checking your issue you mention in the refund request, we belive with 3GB Ram is enough to install our theme and it will work normally. When finish check we will response on your refund request.
Subject: Re: Further Explanation Regarding Refund Request
Dear ThimPress_Support,
I hope this email finds you well. Thank you for your response, but I feel it’s important to provide a bit more context regarding the issues I’ve experienced with the [eduma] theme.
Upon my first attempt to install the theme, I followed your guide closely and only installed the recommended plugins and functionalities. After setting up WooCommerce, even before I imported any of my own videos or texts and with no users registered, I found the 3GB memory already fully loaded. To double-check this, I decided to reinstall the system.
During my second attempt at installation, again I carefully followed your recommendations for plugin setup. To my surprise, even in the absence of user registration or any content input, the memory usage skyrocketed to 2600MB. This confirmed my suspicion that 3GB of memory is not sufficient to operate your theme.
This has been a rather unexpected and troubling experience. As the product’s memory requirement significantly exceeds the specifications you provided, it’s not possible for me to utilize this theme without incurring additional expenses for server upgrades, something I didn’t anticipate when purchasing the product.
Therefore, I kindly ask you to reconsider my refund request in light of this information. I am confident you can appreciate my position and I look forward to hearing from you soon regarding this matter.
Best regards,
[zhy844694805]
This theme is terrible!!!! After struggling more than a year the site is finally live, now when someone buys a course you can’t check out it just says the there is nothing in your cart. I bought a new licence to get support but can’t open a ticket. DON’T BUY THIS THEME IT’S A SCAM!!!!!!!!!
Hi,
What error do you get when you try to create a topic on the forum? We still receive new topics from other customers as usual.
Regarding your error, how is your course set up for payment? Is there a link to Woocommerce checkout? Please describe more, I will assist you.
I get redirected to the buy Eduma page which I did yesterday, I have both paypal and woo payments setup correctly. The course or event booking gets added to cart when you click checkout it says your cart is empty.
Please go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. Our support team will check and then fix that for you.
DUDE!!! What don’t you get about, you don’t allow me to open a support ticket!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please refund us, I will redbuild in another LMS
If you can’t create a ticket, please send email to support@thimpress.com, we will check your issue. Hope to hear from you soon.
Hi,
We sincerely apologize for the inconvenience, but we have not seen any other reports of not being able to create a topic on the forum, I don’t know why it happened to you. Can you attach a picture of the error you encountered when creating a topic on the forum?
Regarding your error, maybe you are choosing the same checkout page for both Learnpress and Woocommerce, so your page has crashed.
Learnpress and Woocommerce are two completely different systems, please don’t choose the same function pages for them, it will cause system conflict.
Can you check it again? Please make sure the Learnpress checkout page and Woocommerce checkout page are set up as two different pages.
Sincerely
I am running Eduma version: 5.2.5 and for some reason my website is not loading on Mobile. Safari. The website works fine on Desktop, but won’t load on mobile.
I tried deactivating all plugins and reinstalling, but noting. Please help.
Hi,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Where can the Course builder editor be demonstrated
Hi,
You can edit the course via the backend.
Do you plan to add an affiliate program?
Hi,
Unfortunately, we have not developed it yet.
Sincerely
Does your themes and plugins support php version 8.1?
Hi,
Yes, our theme and plugin work well with PHP v8.1
Sincerely
Hello, in 2018 when I bought this theme it included the pro add-ons. Is this still connected to the purchase code?
Hi,
Yes, that’s right. You can renew your support license to get the best support.
Sincerely
Hi there! This is a presale question. I need this scenario: 1) No user registration – users can send a request, but the request must be accepted by the administrators and the account must be enabled by the administrators 2) All courses are free 3) All the courses must be enrolled only by registered users (not guest or visitators) Is it possibile to do this? Could you please assist me in this development? Please update, thanks!
Hi,
1. We don’t have that feature now
2,3. Yes, it is possible.
Sincerely
Hi, I want to sell few live courses with Google Meet. However, there is no “Course Date” in the course. Can I add it as a custom field?
If there is no the date of those live courses, we cannot sort live courses by dates.
Hi,
We don’t have that feature now.
This is a feature you want to develop further so you should use our custom work service. You can contact https://thimpress.com/wordpress-theme-customization-services/
Sincerely
wrong page sorry
how to enable sales of courses, without training/teaching function. After payment, the user receives a manual link to the course.
Hi,
Sorry, we don’t have this functionality yet.
Thanks & Regards,
ThimPress – Customer Service
Before buying, I asked you about it. You answered YES
https://prnt.sc/lVIZWBYvbxLjDo I need to buy a plugin to connect Stripe? At the same time, in previous answers you said that the Strip is included in the template)
OK. I found STRIPE and its free. Thanks
Hi,
Well, do you need any more help?
Thanks & Regards,
ThimPress – Customer Service
Hello! I just bought your Theme! But it’s a lot of bugs! What should I do to fix it! Thank!
Hello! I just bought your Theme! But it’s a lot of bugs! What should I do to fix it! Thank!
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. We will check your issue.
Sincerely
Hello, How are you doing? 1. can we add feedback/survey form after completiong the course? 2. certificate should be generate after feedback submittion.
Hi,
Sorry, we don’t have this functionality yet.
Thanks & Regards,
ThimPress – Customer Service
hello if we buy this theme, can we get wpml plugin at the same price?
Hi,
No, our theme does not include this plugin.
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