The theme itself still needs some polish. You will get a number of great features with a standard installation but you still need to put a lot of work to customize the theme and adjust it to your needs. Having great, immediate support helps a lot to get things work as you wish.
Fantastic theme, and great support. Author was very responsive to questions, and there is amazing flexibility built into the theme once you start looking into the details. Very happy with this theme for our new project.