714 Reviews

for Bugs

I've been really disappointed with this theme and its integration with the LearnPress plugin. It works just enough to get you to buy it. Among other things, the integration with woocommerce is flat broken. You can't really have a shop and sell classes too.

But there's always the possibility I've done something wrong. Is there some secret way to set up the woocommerce integration so that you can actually sell courses and woocommerce products and not have BOTH sets of checkout controls show up when the user goes to check out? Or is this something else I'm going to have to go in and fix myself?

This issue was reported on your forums in November of last year, with no response. https://thimpress.com/forums/topic/learnpress-and-woo-shop-cart-widget-conflict/

To see this issue, just start a basic kindergarten demo, turn on woocommerce and try to buy either kind of product.

ThimPress

Author response

Hi mrlowe,

I think we have a misunderstanding here.

1. https://thimpress.com/forums/topic/learnpress-and-woo-shop-cart-widget-conflict/
We respond to this ticket. I don't know why you said it had no response http://prntscr.com/fybifb

2. The demo kindergarten is not for online courses, and that's why there is no online payment for it. Please help me check again https://educationwp.thimpress.com/demo-kindergarten/

I really am sorry for any inconvenience you had, but please give me a chance to assist, I haven't got any contact from you since last 3 weeks.

Regards,

Ken

for Customer Support

The support i initially received when i bought the theme was amazing but in the past 3 months the support has frankly been useless.

ThimPress

Author response

Hi ricardo_dasilva,

Please give us another chance too assist. I apologize for the delay in our reply. We're experiencing larger than normal inquiries after a summer vacation.

Just send me an email to candy@thimpress.com with subject "ricardo_dasilva - Eduma Support", I will try the best to help you out.

Regards,

Ken

for Feature Availability

great stuff .. a lot of features .. great functionality and easy to customize .. also for europe tax problems and stuff like this ..

for Customer Support

We stand alone with our problems. No support

ThimPress

Author response

Hi iconnect87,

It was midnight and we couldn't response to you immediately. I am really sorry for the inconvenience too. The team is checking your case now. We will try the best to help you out.

Regards,

Ken

for Bugs

The first time I installed it the bugs started their job: "#005_FILE_NOT_FOUND", "Something went wrong! Please try again later." etc. When you are redirected to the authors support forum from your enviato account you have to register again. When you register with your facebook account you are not logged in at all... etc... So the bug runs another bug on the buggy bug...

ThimPress

Author response

Hi Perfekcionas,

So sorry to hear that. Let give me a chance to check your site to find out what going on. I will make sure everything works properly.

Please email me to candy@thimpress.com with subject "Perfekcionas - Eduma Support" or discuss more with us in the forum at https://thimpress.com/forums/forum/eduma/

Looking forward to hearing from you.

Regards,

Ken

After each update all site is breaking down. It's not a development its bugdev

ThimPress

Author response

Hi manzhakdotcom,

I though the update issue on your site was solved months ago. I see you complain about a supporter qualification. I believe she is good enough but if you need, I will personally assist you, and I will try my best. Just give me a chance.

Regards,

Ken

for Design Quality

Great design works very well for my client in the education field

for Code Quality

It does not install the themes advertised, revolution slider was installed for any of the themes. Unfortunately support was hard to come by.

ThimPress

Author response

Hi staj786,

So sorry for the inconvenience you had. The team is on a summer vacation :|. I am checking your case right now and I will try the best to help you out.

Regards,

Ken

for Customer Support

Very Good Template with nice customer Support they answer everything in one day.

for Customer Support

The customer and tech support is simply brilliant.

for Customer Support

Top-class customer support. We had a ssl issue and eduma support team went out of the way to help us out. Truly appreciated. A big big thank you team.

This rating is for customer support. But even for the theme view, I would like to give them 5 star or if possible more :-)

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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