850 Reviews

for Customer Support

This is my second review b/c, well, this team is fantastic. Seriously, done SO MUCH MORE in terms of customer support than any theme I've ever used.

for Bugs

there theme have a very big problem that cos whole courses to be erased and the price to reset. this bug is more then a 5 weeks no result.

ThimPress

Author response

Hi yohanankap,

So sorry to hear that. Our team was trying to check your site but we couldn't access to your server. I hope you can continue discussing with us to find out a solution. We will try our best to assist, make sure everything works fine on your site.

Regards,

Ken

for Customer Support

Pathetic Experience. Really disappointed by the way customer is being treated.
The support is not professional at all. Demo is not working properly. Its been more than 24 hours and I am unable to change logo of my website. Customize feature is not working and the author is unable to fix it.

ThimPress

Author response

Hi nabeelshafique,

I am very sorry about the inconvenience you had.

There is a conflict in your Customize and our team will need some more time to solve it.

I have checked your tickets, http://prntscr.com/hbqiwp the supporter responded to you quickly and I see her effort to assist you, tried her best to help you out...

It is 11PM now but I'm still here. I am checking your case and I will try harder.

Regards,

Ken

for Flexibility

Theme usability is so bad. Its so much complex to use. Can you released easiest version of theme ?

I had purchased many themes from ThemeForest but first time I did mistake by purchasing this theme.

Either you create easiest theme or just remove this theme from here.

ThimPress

Author response

Hi meh6927,

If you did a mistake, I am willing to help you refund your purchase.

But first, can you give me a chance to assist? Just let me know if you face any troubles with the theme.

We have more than 10000 customers who are using the theme, I proud this item is 1 of the best flexible themes for WordPress.

I am looking forward to hearing from you.

Regards,

Ken

for Customer Support

Fantastic theme, extremely customisable and first class support from day 1!

Thank you

for Customer Support

Thimpress have the best customers support I have no word to explain
Thanks, Thimpress team bottom my heart for your success

for Customer Support

Big thanks to Ken Nguyen for his great support. I am motivated because him to use WordPress and this theme. Ken your dedication toward your work is really inspirational for me. Thank you so much.

for Customer Support

Very glad to have purchased this theme. There are a lot of functionnalities and the support is really fast and efficient.

for Feature Availability

Very powerful theme. Have all the options I have been looking for. We are planning to create a full-fledged online digital marketing course at http://www.digitalskillmaster.in and will be using this theme.

Thanks to the developers.

for Code Quality

It's beautiful, the best theme for education, but it's VERY VERY VERY VERY slow. All customers complaining about the loading time.

ThimPress

Author response

Hi Mostarda,

Speed depends on a lot of things - coding in theme/plugins, media used on site, caching, server... Our team work so hard to optimize theme/plugins. So let me help you speed up your site :), just give me a chance to assist.

Just continue our discussion. I will surprise you ;)

Regards,

Ken

for Customer Support

Brilliant theme and even better support. very thorough and helpful.

Well done guys

ThimPress

Author response

That is amazing to hear, we work very hard to make sure everyone is happy. It's awesome to hear this feedback from you!

for Customer Support

Thanks the supports of Candy(candy@thimpress.com) , it took her (I am sure HER) a lot of time to connect with my computer, and check my website, Thanks A LOT !

ThimPress

Author response

Thank you very much for sharing your experience with us! Actually Ken is a HE, not a HER ^_^ Btw, best of luck with your education project <3

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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