Customer support takes some time but eventually concerns get resolved.
53 Reviews
The Theme was somehow not appreciative at the first glance but when I got to know how to customize it, it's really amazing
Tiene algunos errores de diseño y programación. Es bonito y funcional, pero podría ser mejor.
Great design, wonderful support team.
I strongly recommend it.
All the best guys
Great support, efficient, helpful and reactive.
Amir Hossain has been excellent and clear in instructions. Thank you. This theme is a no brainer for educational institutions. Very easily customizable and will get you up and running in no time. I was shocked at how quickly customer support responded to a query of mine. Thanks guys.
awesome support
A rubbish at all, in addition to not returning the money.
Theme and support have been outstanding. They've been very responsive to reply and look into any issues I've had. Great theme for Learndash and overall.
Author response
Thanks. Your appreciation and positive feedback helps us to provide better product to our next users. Thanks
Preview of a paid item is not available....how it is for sale if we cannot preview it?
Author response
We had some server problem for a while, now we got over it. Appreciate if you please consider your review this time. Thanks
gr8
Author response
Thanks. Your appreciation and positive feedback helps us to provide better product to our next users. Thanks
Very Worst to Worst Experience, It's been more than one month to buy this theme but These people are totally irresponsible,I would say I wasted my money by purchasing this theme, So I request everybody please doesn't trust these people. Because theme has so many bugs and even support team can't sort these and they have so many conditions, and theme is plugin dependent, so many heavy files are there, and there is no demo images and content. I'm totally frustrated with there service. I want my money back.
Author response
Hello, we take care each and every problem of our user and always try to provide solution within 1 working days. Its rare with us that, we don't provide any solution within 1 month. I do appreciate if you please drop a line envato@themexpert.com with my reference and let me check what happens there. We are doing business here. You money is always safe with us. Thanks.
Is a very good theme, easy to use and with a great design.
Support was great for about 2 months, then all requests for support were ignored. My website is, for all practical purposes, useless. Very disappointed. And I purchased extended support.
Author response
I am very sorry that I can't provide support when you need this. As covid 19 hit again here and all of our support team members are working remotely. May we missed your issue. Appreciat if you please allow me one more time to solve your problem. Thanks
Top! Quick response! Top help!
Author response
Thanks. Your appreciation and positive feedback helps us to provide better product to our next users. Thanks
Excellent
Author response
Thanks for your feedback. Your appreciation helps us to provide better product to our next users. Thanks
The theme's layouts aren't available. It seems that a lot of files are missing. All plugins seem to be there, installed, but I have only got some basic version of the theme, without images, pages, content. Looks nothing like the demo showcased. Can you help me somehow? I've already written to the Support, but no answer so far.
Author response
we are really sorry. May be some miscommunication happen between us. I appreciate if you direct mail me anam @ themexpert . com . I will solve your issue with first priority. Thanks.
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