880 comments found.
Is this template subscription based?
One time payment.
Hello, I already end my website on local, and I want to move to producction hosting, but I can’t activate License, please can u help me
Hi,
Ok I reset the url you can active again.
Thanks
Thanks u I have another question, The logo slider works on my local, but on my hosting doesn’t work, when I try to set some images, the images don’t load, and when I add another item the logo slider disappear, I try to edit it with elementor, and with WPbakery page builder and neither works
Hello,
Can you please create ticket with FTP access we will check https://www.radiustheme.com/ticket-support/
Thanks
How can I add Purchase codes to the website?
Hello,
Admin end you will get a notice to active theme click on that notice you will get license add option.
Thanks
the event list and some other elements aren’t appearing anymore. Do I have to update the theme or plugin?
Elementor auto updated 9 hours ago
Hello,
Have you purchased theme? Elementor gave another update please update that then see how it work.
downgrade elemtor solved the problem
Have you purchased theme? Don’t see purchased note in your profile. Yes it was Elementor issue they fixed it.
For some reason, the event list and some other elements aren’t appearing anymore. I even tried installing it on a new WordPress instant and some elements aren’t showing up anymore. i need help ASAP
Hello,
Elementor gave another update please update that then see how it work.
Thanks
I’m using Elementor Version 3.16.2 , And it’s not working. I’m not seeing any other upgrade.
Hello,
Please create a ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
Already did
I don’t see new ticket from you. Can you send me ticket ID?
Hallo, in the Course Slider how can I limit the Maximum number of words (Word count) in the Title, Because when the title is long, the rectangles appear unevenly. See the picture. https://prnt.sc/Jps6tSgNZkMx The second question, where can I change the word Category in the Header Layout 9 I searched a lot and couldn’t change it. https://prnt.sc/ZczSOSNR3do1
Hi,
Please renew your support time. You can try CSS. Please create ticket https://www.radiustheme.com/ticket-support/
Thanks
the single courses page is not responsive, it does not display correctly on a mobile device (even in your live preview), is this normal? Is there a solution to fix this please? thanks
Hello,
Thanks for notice we will fix it soon.
Thanks
Thank you, the issue was fixed but now I noticed another problem related to Curriculum items, when I add a lesson inside a section I can not see it https://prnt.sc/d__5ASpTUVaU even when I click on show more. as you can see in this screenshot https://prnt.sc/dHu9VvTk-ezc, i have lessons in the section ‘programme de la formation’. it was working before, but when I update to the version 4.4.15. for your information, sometimes it works for a short time and it disapear
Hello,
We checked it is ok. Can you please create a ticket with your site url and access we will check https://www.radiustheme.com/ticket-support/
Thanks
I have installed this theme in the dev server it’s working fine and I have to migrate to production Server License issues is coming its showing like used, can you help with this issue?
Hello,
We reset the url you can active again.
Thanks
Presale question: Can the instructor see how many people have bought their course? Not the admin, but each instructor? Do they have a special user role and dashboard?
I have installed your theme in the dev server it’s working fine and I have to migrate to production Server License issues is coming its showing like used
Hello,
I just reset the url you can active again.
Thanks
Good morning I’m using Eikra and the “Course Featured” module doesn’t work, I can’t display the training: https://ntic-center-corporation.com/toutes-nos-formations/ thank you for helping me
hello,
pre sale questions please
1. i prefer tutor lms . Is this theme compatible with tutor lms?
2. for learnpress, does it support instructor led courses,
ie. schedule classes
3. please add webex to virtual class
thanks,
Hi,
Sorry Eikra theme is LearnPress base theme.
Thanks
Hi , I wrote to support multiple times but no one is replying although I receive ticket number details. Some of the issues, I got resolved myself. Can you support me on ticket #62146, 62148, & 62149.
Hello,
All 3 tickets we replied last reply 6 hrs ago. Please check https://prnt.sc/yqfnQdiGQXNl
Thanks
Thanks for your reply. I just checked also. Have not received any e-mail from support. Any other way I can check the status?
Hi, I can see them in the spam. Sorry on the confusion. I didn’t notice this because yahoo mail does not show spam notifications on the folder. Thanks again. I will go through with them and reply back as required.
Few Questions please; Is the purchase price of the theme a life time price or an annual licence purchase fee? Is this theme editable through wordpress only without plugins such as Elementor? is there an option to upload a short promo video for the courses instead of the image on the course page? Is there functionality to provide certificates electronically after success in the quizze? For the courses pricing, is it possible to have annual subscription on the platform and unlimited access to the courses instead of paying for each course? Is there an admin dashboard that comes with the theme?
Adding on the list of questions above; is there a functionality for the instructor to upload their course by themselves for review, approval and publishing by us as admins?
Is there any paid plugins required for the theme to function?
Hello,
Envato purchase in lifetime. We use LearnPress plugin so all features of the LearnPress plugin will get in this theme. Yes they have some paid addon https://wordpress.org/plugins/learnpress/
Thanks
One more please, is the demo content included with the theme?
Yes included.
Sorry about the many questions, but on the demos, the “Become an Instructor” button does show the instructor registration process, it only takes you back to the top of the page. Is there any screenshots or images to see that process?
Yes instructor can register.
Is the theme based on Elementor Pro to build? could it be edited only through Wordpress editor?
No based on Elementor free version.
19.6| Integrate Zoom with Eikra: i can’t create A keycode of API and secret from JWT , because this app type was be deprecated on 6/1/2023…How can i Integrate Zoom with Eikra now..I think you need to update this option in your Theme Documentation.
Hello,
Zoom addon is a 3rd party plugin. we will check it.
Thanks
eikra wordpress theme import data i am getting error (Invalid byte position (current: 0, received: 0) so please solve my issue and import my demo content
Have you purchased theme? Don’t see purchased note in your profile?
Please create ticket with purchase code https://www.radiustheme.com/ticket-support/
Thanks
Hello, we have reinstalled Eikra on the current domain because the installation was unrepairable. Now we can not re-enter the purchase code because the information: Purchase code already activated for one domain!!! What can we do?
Hello, ok I reset the url you can active again.
Thanks
Done! Thank you very much!
Thanks too!!
Hello, can you guide me how to show gallery tabs categroies discription show in this theme.
Can Quiz format be modified? and Can guest take the quiz without enroll or log in? Thank you.
It’s coming from LearnPress plugin you need to customize the plugin to modify this.
Thanks
How to customize the plugin , please?
Hello,
If you are strong in PHP and WordPress then you can do this. You can check the plugin code and doc https://wordpress.org/plugins/learnpress/
Thanks
hi, are any certification features to generate certificates for students
