39 comments found.
can you reset my license registration
Hello,
Thank you for contacting us!
There is a limit for the number of theme activations on different website according to the theme licensing – https://ekoterra.ancorathemes.com/doc/#general_information_license You still have a couple of tries. Feel free to activate the theme.
Regards.
The Theme panel is not showing Hi I had to redo my website and do a fresh install However although the theme is activated, there is nowhere to add the licence key Or import demo data Your documentation shows a tab in the menu called theme panel. There is no such thing even after installing the plugins.
It also shows themerex add-ons under this theme panel tab but on my installation the themerex add-on is a separate menu item.
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Thank you!
I tried that but I’m required to purchase a support package which is more than what the theme cost Why cannot someone at least provide the reason and cause as it’s something to do with the initial purchase that was bought
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
i have purchased this item and when i go to activate the theme it says wrong license code, please get me out of this,
Hello,
Thank you for choosing our theme!
Please check if you are using any security/firewall plugins such as Wordfence – they may block theme activation. You may temporarily disable them to check it.
If the issue persists, please submit a ticket at https://themerex.net/support/ and provide your theme purchase code – our Support team will take a closer look at the issue. Thank you!
Regards.
Hello,
I am building my website with the EkoTerra theme. When I was setting the default colors of the theme, the front-end stopped loading. I can still access the backend, but not the frontend.
Could you help me to understand what’s going on?
Thank you, Have a nice day.
After some checks in the plugins, the problem is related to “ThemeRex Addons”. But I don’t know what causes this problem.
The website is : https://lelab.world/
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
The “demo data” tab is not visible after installing the theme and required plugins
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/83325
Regards.
I received this message. ” Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”. My license it says is invalid and my purchase them could not be activated. i have tried several ways yet it is not working. Please help
Hi,
My license code won’t work, I used my 5 tries about testing website with web designer. Could you help us ?
Thanks for your time.
Dear team, I am planning to purchase this theme but I don’t see a ‘shop’ feature. Can I setup a store and sell products using this theme? Can you please let me know?
Hello,
Thank you for your interest in our theme!
Absolutely! The package includes WooCommerce for an online store. Please check the demo Shop page at https://ekoterra.ancorathemes.com/shop/
Regards.
Great, thanks so much for a prompt reply
Hi, we just purchased the theme but we are missing the XD and PSD files … How can we get them ?
Hello,
Thank you for choosing our theme!
PSD files are not included in the package. But Our Tech Support team can send them, just submit a support ticket at https://themerex.net/support/
Regards.
Pre-sale: I’d like to buy but is there cookie consent popup?
Hello,
Thank you for your interest in our theme!
To have cookie consent popup implemented an additional plugin is required. (e.g. Advanced Popups). Our Customization studio will be glad to help with it. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/
Alternatively, please check these themes with cookie consent popup:
1. https://themeforest.net/item/preservation-nonprofit-ecology-wordpress-theme/39344069?s_rank=2
2. https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
My license code won’t work, please help!
Hello,
Thank you for reaching out to us!
The error when activating the theme means that you have reached the amount of 5 activations for your license key – https://ekoterra.ancorathemes.com/doc/#general_information_license Therefore, your purchase key was blocked. We have manually dropped this limit. You have another two tries now. Feel free to activate the theme.
Regards.
Hello,
Thank you for your help!
I have two more questions.
How can I change the text in the slideshow? Not the main one but the one is on the tabs. I can’t change the description of them ( they are 3).
It appears: “The situation in Europe is critical.”
And another question is:
How can I change the banners from the pages? Every time I change the picture in one page the others stay with the same photo.
Thank you.
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. You do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have.
Regards.
Hi again,
I bought your EKOTERRA template and it is very slow. It takes a long time to load the photos and open them both on the phone and on the computer.
Is there any way to make it faster?
Hello,
Thank you for contacting us!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. Please provide your website url in the support ticket at https://themerex.net/support/
Regards.
Hello,
I’m interested in buying your Ekoterra theme, but I have two doubts that prevent me from buying it.
I’m talking about this one: https://ekoterra.ancorathemes.com/
The first question is if it is possible to place a video on the homepage instead of the slide.
The second is if in the “What we do” section we can remove the button on top of the photo that says “Read Full Story”.
Thank’s for your time.
Guys, thanks for all the good work, I just got a major issue with ThemeREX Addons and the latest elementor update. The ThemeREX Addons when active won’t let the site load… of course with the ThemeREX Addons NOT active major parts of the site won’t work… it this just me or everybody with elementor PRO?
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Thankx guys, I renewed the support because I believe it helps you guys to continue the good work.
i need to submit a ticket , what should i do ?
Hello,
Thank you for contacting us!
To submit a ticket please follow the link https://themerex.net/support/ > click on ‘Submit a ticket’ – https://prnt.sc/vtqlza > fill the form.
Regards.
hello again thank you can we use the theme on rtl website ? is theme rtl support ?
Hello,
The theme supports a left-to-right text direction by default. For RTL website, additional stylesheets are needed. Our Customization studio can create them for you. In order to proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/.
Regards
Your demos are currently broken. Pls review. I hope this will not be the case after purchase.
Hello,
We really appreciate you bringing this issue to our attention.
Currently, Our Team is working on the theme update. That was the cause of the issue. It has been just successfully resolved. Please check – https://ekoterra.ancorathemes.com/
Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
hi, i bought one licence if i need to work and registrer the theme on local then transfert the website online do you think that the licence will still work after the transfert ? Cause I am afraid that the day I put the site online the licence is already considered as used.
Hello,
Thank you for choosing our theme!
Please be aware that one theme license can be used for one website/domain only. But you can easily set up the site on a test domain for development purposes and when finished move it on the proper site/ activate it on the new domain with no problems – https://ekoterra.ancorathemes.com/doc/#general_information_license
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi!
We plan to build a website that will incorporate a marketplace product later on. Would it be possible – licencing-wise – to use this theme in combination with another application?
Basically, the 3rd party app would be integrated into the website or vice-versa.
We want to make sure that we can use the theme with another application without permission issues.
Thanks a lot!
Hello,
Thank you for your interest in our theme!
You are allowed to use this theme in combination with another application. However, this may require additional customization of the source file. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. In order to proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Thank you!
Hello,
I need some quick help. The purchase code I enter does not activate the theme. I would be glad if you could help me resolved this asap. Secondly, the Customiser does not load.
Thanks and looking forward to your response.
- Michael
Hello Michael,
Thanks for reaching out to us!
The issue with Customizer is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
We’ve reset your license key, you may use it again. For more details, please review the comments above.
Regards.
Hello, I bought the team but when i try to use the purchase code it doesn’t work. How do I resolve it?
Hello,
Thank you for contacting us!
There is a limit for the number of theme activations on different websites according to the theme licensing – https://ekoterra.ancorathemes.com/doc/#general_information_license Therefore, your purchase key was blocked.
We’ve reset your license key, you may use it again.
Regards.
