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Hello. Is there a way to define that the header (logo plus navigation menu) occupies the entire width of the browser?
Hello. I have the following problem.
I’m using Ultimate Member and I realized that from several Android phones I can’t complete the fields of the registration form (you can from the PC). It only allows typing in the last field. When trying to type in the other fields, it loses focus and the keyboard closes itself. Clicking on the first letter closes it. After seeing this I realized that the same thing happens with the contact form.
But, when I tried it on an iPhone this did not happen, all the fields can be completed without problems.
Any idea why this might be happening?
Ultimate Member is not our plugin. You can try to disable the plugin and check if it is working or another option to change the theme with a default WordPress and check if it is working.
If there will be still a problem, please open a support ticket.
Hello. I did the following: via FTP I deactivated Ultimate Member by renaming the plugin. Nothing changed. The contact form still didn’t work on mobile (keyboard crashed when trying to type). I deactivated the theme by renaming it via FTP and the Twenty Nineteen theme was working. There the contact form allowed me to write correctly.
Please open a support ticket: https://anpsthemes.freshdesk.com and include site url and wp-admin login data.
Hello. I am using the theme with Wordpress version 5.3.10. Can I upgrade to WP 5.8.2?
I am also using Anps Theme Plugin version 1.1.1 and it asks me to update to 1.2.1. Can I do it without problems?
the newest theme version compatible with WordPress 5.8.x Just be sure to update all other plugins and the theme. We are also suggesting you make a backup of your website and not do updates directly on the live site.
Hello. I update the question.
1. What is the latest version of the theme? I am using version 1.1.5.
2. If there is a newer version, how do I update it?
3. I am using WP 5.3.11. Can I upgrade to WP 5.9.1?
4. It also asks me to update “ANPS Theme Plugin” to 1.2.1? I can do it?
5. There are plugins that cannot be updated, is that correct? Slider Revolution or WPBakery Page Builder.
Please open a support ticket and our support team will help you.
Hello. I bought the template over a year ago. Just now I enabled the “News” section on my website. In Page Layout> Post Sidebars I have a Right Sidebar defined and I see the legend that says “It can be changed on each post individually.”
But when I enter a post, the possibility of assigning it a specific sidebar does not appear under the content editor. It does show this option on pages.
Is there any way to fix it? I am out of 6 months of support.
Did you have a chance to see my query?
Could this have to do with Gutenberg?
I have been seeing that the old entries that were installed with the demo are shown with the classic editor and at the bottom they offer the possibility of assigning a sidebar. But when I generate a new post, it shows the new Gutenberg editor and below it doesn’t appear the possibility to choose a sidebar, only “Page title and breadcrumbs” and “Slider Revolution Options”.
Any help to fix it?
We apologize for being a little late with the answer.
Please open a new ticket at http://support.anpsthemes.com/a/ and someone from our team will contact and help you.
Thanks in advance
How to import the demo theme to my wordpress?
What is this “Max execution time” error? I can’t install the demo because of it. I only have 60 and recommended one is 600 can you change the requirement?
I already install the demo theme but the photos doesn’t appear on my website. Can you help me?
thank you for contacting us.
Original images are not included with a theme and there are grey images which you can change with your own.
If you have any questions, please open a support ticket and we will help you.
just like triumph06 after the last update I always get a blank black screen with an white X on the top right corne. Evertime I click somewhere on the Website
We are updating all themes and Elderly care has not been updated yet. You can check the next article on how to solve a problem: https://anpsthemes.freshdesk.com/a/solutions/articles/12000076602
For further support please open a support ticket: https://anpsthemes.freshdesk.com/
Hi, please after updating the themes and plugin, when any area of the website is clicked on, there appear a black pup up which was not there before the update was done early today. Please do you have a clue on what might be wrong? Thank you
And once your theme is disabled, the the black pop up doesnt appear anymore, but once we enabled the theme back the issues continue.
Hi, we are pushing all the updates as far as we can. Thank you for your patience and we apologize for the inconvenience. Thank you and best regards
Hi. The hosting features (PHP) for this theme are the same as for other ANPS themes? I used the Industrial theme and it went very well.
Server requests are the same. We only suggest a bit higher max_execution_time. But if it was working on Industrial, it should be also ok for Elderly Care theme.
If you have any questions, do not hesitate to contact us.
Hi, yes we do support 1 more level additionally. Thank you and best regards
How do i edit the tabs on the top? Where it says Mail, Address, and Phone
Hi, you can change that in widgets…navigate to appearance – widgets. If you need further help please do open a ticket at https://anpsthemes.freshdesk.com so our support staff can better help you. Thank you and best regards
Hi, I’m trying to import the dummy content (blue version), but I’m getting a 503 service error. Could you help me? Thanks.
It’s a fresh new installation of wordpress.
From our experiences, it is a problem with server settings. Server error 503 usually caused by Exceeding the Processes Limit. I suggest you to check system requirements in appearance -> theme options -> system requirements. You can also contact hosting provider about this issue.
If you have any questions, please open support ticket: https://anpsthemes.freshdesk.com
Thank you and best regards
It’s all good in the system requirements page.
In that case I would suggest to open a ticket so our support staff can take detail look… thank you and best regards
Just a heads up, currently the menu text size options in the Typography section of the theme options are not applying the changes, I am currently utilizing CSS edits to force the changes. Maybe something to look into before the next update.
Hello, thank you very much for letting us know. We will test the options in the Typography section and apply the necessary fixes. We apologize for the inconvenience.
Do you support mega menu? Let me know at the earliest.
Hi, yes we do. Thank you and best regards.
Can you send me a demo with mega menu so I can decide and buy the theme?
Hi, sadly we do not have a demo with mega menu for a showcase.
I am very inclined to buy the theme because of the other features. However, I am not sure if mega menu would be customizable the way I want. Is there a way to claim refund if I cannot do it to my satisfaction? Or does your support help with customization? I am looking for a mega menu like on this theme (check the Pages menu): http://medigroup.mikado-themes.com/
You can probably achieve that with any mega menu plugin. Our own inbuilt mega menu options do not allow to that extent.
In any case, if you decide to buy our theme we do not offer refunds on that notion. However, we have a great support!
Hi, can you help update the Visual Composer to latest 5.1.1? it was fixed a security issue. Make the website was possible to injection other files..
I just checked latest version of Visual Composer and it is 5.1, which is already available for update. Here is an article how to update visual composer: https://anpsthemes.freshdesk.com/solution/articles/5000507163-how-to-update-visual-composer-
You are right about 5.1.1 version. But this version is still not on Codecanyon. Once it will be available, you will also be able to update like it is described in this article.
Hi, Anps, after we follow your guide, de-active and delete the pligin folder. but after that, we can not see the notice about
“This theme recommends the following plugin: Visual Composer.”
You can find it in appearance -> install plugins.
We are waiting for Visual Composer reply, when the newest version will be available for download and than we will add it to our server.
your template don’t work correctly ! i delete your template of my site, and put an other template !!! i want refund of my order !!!!!
Hello, thank you for contacting us. Could you open a support ticket and tell us what was the problem so we can see if we can help you.
We did not have any issues until now.
I DELETE your template who don’t work correctly and i purchase other template for my site !!! I want my refund !!
I lost money with your template don’t work correctly !!!!!
Hello, I understand your frustrations, but without a reason or proof that the theme was broken, we cannot offer a refund. please do open a support ticket at http://anpsthemes.freshdesk.com and our support staff will be glad to help you.
very good work !
Thank you very much!
Just a quick comment to help you guys out…your parent theme .ZIP file has “elderlycare” spelled wrong, so when you install the child theme it doesn’t recognize the parent theme because the parent is spelled “elderycare” in the file folder. I was able to fix my ZIPs on my own, but wanted to let you know so that you can adjust that for future purchasers! Looking forward to building with your theme.
Hello, thank you for letting us know. We will fix the issue as soon as possible. We apologize for the inconvenience.
Also thank you for purchasing our theme. Feel free to ask us any questions.
Amazing theme, Good Luck With Sale
Congratulations. Very Nice Work, GLWS
Congratulations. Excellent theme. Good luck with the sales
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