Hey, nice Theme! Buw how to change the “Preloader” Symbol by using “Eldritch” Loader-Style?
You can upload your own image for preloader from Edge options > General https://www.screencast.com/t/oMG3pJlt . Also, you can change default peroloader with some css if you want and for that please contact our support at https://edge.ticksy.com
Hi, thanks. I’ve uploaded another Image in this options, but the preloading pulsating logo is still the eldritch one
If you could please forward your question to https://edge.ticksy.com/ and include your website url, as well as your wp-admin credentials and our support team will refer to your issue.
Hey! Can’t deal with issue for many hours now ;__; All pages are looking 100% fine, but after I update, all contents are suddenly boxed, no fullscreen.The content was imported as default. I inspect, and can see, that this div – edgt-full-width – goes away. I really SUSPECT I have some setting not ticked on. But can’t really figure out which one.
Thank you for reaching us!
We would appreciate if you could forward your question to https://edge.ticksy.com/ and include your wp-admin details, so our support team can look into your issue a bit further.
I want to do this in a first place, but drop-down menu in ticket categories selection has no ‘Edlritch’ theme, hmmmmm, maybe I will select just anything
Ah, my bad, it is there, will submit
Thank you for reaching Edge support! Our team has already referred to your request.
Hello! Need some help, purchased and have site set up but ha ING an issue with WSP pro working with theme. Social aspect are not working like they should be and causes the 404 error. All social aspects of the theme are not working correctly. Help?
I submitted a ticket also, by the way the theme is brilliant. I love it
Thank you for reaching us. Our support team has already referred to your request.
I’ve been trying to figure out how to use this theme. I found that I can not use it due to the plugins clashing with each other. Please advise that the Edge Core plugin “that adds all post types needed by our theme” kills of the WPBakery plugin also needed to customize the theme… how do I fix this so I can actually use this theme?
Please, submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you to setup your site within our theme.
Looks great! where did all the stock photos come from??
Welcome and thanks for taking interest in our theme!
Please note that the images we use on our demo sites are copyrighted, and if you’d like to publish them on your site, you would need to purchase them separately. We bought most of our images on Shutterstock. We purchased these images for our demos from Shutterstock service – so if you want to use them, you’ll have to purchase them from Shutterstock: http://www.shutterstock.com/
Is there any user registration and log in, in the theme?
Yes, sure, we have integrated this in our theme, as well as forum functionality https://www.screencast.com/t/m58Lijkc7
Hey, the theme looks amazing! But does it supports RTL? thank you
Thank you for interesting in Eldritch!
However, it doesn’t support RTL, unfortunately, sorry about that
Very nice Theme! a few pre-sale questions. For the concept artist home page is is an endless scroll or is there a maximum of the number of images you can add? Does it come with a child theme?
Thank you for taking interest in Eldritch!
This is not infinite scroll, this page accepts as many portfolio items as you select in back-end. Sure, all our themes come with the child included.
Hi, love the theme so much. before purchase, would like to confirm can I get refund, if I found it not suite to my clients requirement?
Refund policy is clearly explained in this public article https://themeforest.net/page/customer_refund_policy
Hey there, will the theme receive some updates in the future? And is it possible to gain the newest versions of the premium add-ons coming with it?
You will receive lifetime updates. If you need the latest version of some plugin, please write to our support team https://edge.ticksy.comThank you.
Installed and imported demo content. For the blog homepage, it appears that the centered logo is pulling from your site and there is no where in the theme options to change it. Where are the settings for the centered logo?
If you changed default logos from Edge Options > Logo, please go to per page options and scroll down until you see Logo Area. Remove logos from there and clear browser cache.
Let us know how it went!
Thank you for taking interest in our theme.
1. WPBakery & Rev Slider premium plugins come under the extended licence, which means you can use them for free, but you won’t have access to their official templates’ libraries. You can read more here: https://themeforest.net/licenses/terms/extended
2. No, everything you see in live preview comes in the package with the theme, so no additional purchases are required.
3. Yes, every time the theme is updated, you can go to http://themeforest.net/downloads and download the latest version of Eldritch. Then remove current version from your installation and install new one.
You mentioned in the comments that you use shortcodes from WPBakery, does it mean that those shortcodes won’t work? Let’s say, if you use a shortcode for an image library that means if I don’t purchase WPBakery plugin the theme gallery won’t work. Or I misunderstand it? (I’m planning to get a “Regular” license)
All default WPBakery shortcodes are working with our themes, we just added couple more, custom ones, to fit theme’s needs.
Can i have a demo of this Theme along with admin dashboard i need check few things so??
Thank you for taking interest in our theme!
Unfortunately, we don’t provide back-end access for pre-purchase inquiries, sorry about that.
Let us know if we can help you with anything else!
Actually some theme they are proving “Try for free” like “meks” they are providing check “https://preview.themeforest.net/item/vlog-video-blog-magazine-wordpress-theme/full_screen_preview/15968884” in this theme left side there is an option callled Try For Free like that i am asking? Would be helpful to get to know more about theme
As said before, we didn’t develop “try for free” system, so we can only provide you with a couple of screenshots of the framework, if that helps.
Let us know if there’s anything else.
I am planing to go with “Game Showcase theme” for my project
the following things i need to do, so i wanna know whether these following features can be achieve with your theme
1. Can rearrange the block in the page?
2. Can i add custom stuff(carousel, kind of) other than what already exist on the page?
1. Yes, of course, every page is created with WPBakery page builder, so if you’ve ever built any page with it, you should know how flexible it is
2. Again, yes, of course, we just tried to showcase all elements and functionalities in live preview, but you can do with the theme whatever you wish.
I bought this theme and I started to build the page with it. But the plug in WPBakery page builder it´s now available for a new update but I can´t do it because I only have access to the 5.5.2 version. How can I get the last update of this plug in? the updates of WPBakery and revolution slider it´s not included with the theme license ?
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will help you with the updates.
Hello, i have pb . all your link are http:// ... not https . so i need to change all one by one . all link for your website, and other, but i dont show : itemscope itemtype=”http://schema.org/WebPage”> can you tel me where modify that please. thx
oups, it’s another link from your website. i have find it ! :/
Glad to hear that, for any other question, please refer to our helpdesk https://edge.ticksy.com/ Thanks!
Hey, I have purchased the website theme. I wanted to know if I can use the images that are already there in the theme as such without any copyright issue? Please confirm. Thanks!
Thank you for reaching us.
Images included in demo content can only be used while the website is in development phase. Once your site goes live, you’ll have to replace all demo media files with your own ones, including theme’s logo.
Okay, would it be possible to share the shutterstock image links that were used in the demo as some of the images appeal to our business and we would like to purchase them. Can you please share those details or links with us?
Here’re couple of author’s links that our designers used for inspiration
As Eldritch was developed some time ago, we couldn’t locate exact image URLs, sorry about that.
Can I use the eldritch theme on a free wordpress account or do I need to have a paid personal, premium or business plan?
Only Business account from WordPress.com hosting will support uploading premium WordPress themes.
I bought it by looking at the “live preview” page,
but I can not find the “live preview” page on the demo page.
I want to know how I configured the “6 Enthralling Homepages” section.
and, to get a “live preview” page demo.
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
hi there, great plugin and theme but I recently discovered a problem with the instagram integration. One instagram post that I have has the ’>’ and ’<’ characters on description and this breaks the HTML causing the thumbnails do break.
Is there any quick fix for this?
Thanks in advance.
Can you please provide us with your website URL so we can test this out? Thank you.
Please add this CSS to Appearance > Customize > Additional CSS
overflow: hidden !important;
And refresh your page to see changes.
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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