255 comments found.
Hello! First of all, we want to congratulate you for the great work you have done on this topic. Next we had a problem with the electrician_services breadcrumbs since we had the slug assigned to /products/extintores-y-accesorios and, we don’t know why, that slug has stopped working because of /electrician_services/extintores-y-accesorios
The website is normatex.com and the link normatex.com/electrician_services/extintores-y-accesorios
If you could give us any advice on how to fix the problem, we would greatly appreciate it.
Hello you are not allowed to change the slug electrician services to products as it is reserved for woocommerce. You need to give different name from theme setting and then flush the permalink. Thank you
Hi! Thanks for the quick reply. Previously we had it modified as I told you in the previous comment. So, I don’t understand why it can’t now if we had it like this previously.
The previous page was https://normatex.com/productos/extintores-y-accesorios/ and now https://normatex.com/electrician_services/extintores-y-accesorios/
How can we recover that link configuration?
Please check theme setting extra if you change or not.
Secondly your httaccess may be remove. From permalink click save it will generate the permalink. Hope it will solve. It is not theme issue. It is your settings or cache related issues
Good afternoon, I purchased Electrician theme and I tried to install it on wordpress and keep getting missing Style.CSS file. I download it again and upload the original zipfile and keep getting same error. is there a way you send me style.css file for that theme?
Hello, their was two file one is only theme and other is theme with documentation. You have download the full file. Please unzip this file and inside this file you will find the installation file. Alternatively you can download one click installation file from download area and upload. Thank you
Hello, I cannot edit pages with elementor. It gives 404 error. What is the reason ?
Hello, it maybe your server configuration issue. You can disable our plugins and themes and check the editor it work or no .
I contacted the hosting provider company and there is no problem with the servers. And I still keep getting 404 errors on the pages. For this reason, I cannot make any edits in the admin panel. The problem is theme-related, so I need constructive support as soon as possible. If the problem is not solved, I will complain to Themeforest site.
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Hello, is your theme is compatible wordpress 6.3? PHP 8.2? Themeforest show wordpress 6.0 compatible. Regards Rainer
Hi there, Do the photos include the theme?
Sorry no they are for demo purpose. You need to change after demo import
Could you please give me some discount? I wanna use it on my Electricians blog. Thanks!
I had a minor issue with importing the demo files, but the team assisted me incredibly quickly, and the problem has been resolved. Thank you very much for the prompt support!
Im interested in buying this template but I need to be able to optimise it. If im unable to get it to speed it up sufficiently, what is your return/refund policy regarding this?
Page speed optimization is not cover refund policy Thank you
hello, good job very beautiful template. I’m planning to buy it but I have a small question. Do I need Elementor Pro to Use the template?
Salut J’aime beaucoup le design et je veux l’installer sur mon site web d’électricien en direct https://lavalelectricien.ca/. Dois-je reconcevoir mon site Web ou il ajoutera automatiquement tout le texte et les images précédents ? J’ai travaillé fort pour faire ce site https://lavalelectricien.ca/ et je ne veux plus le refaire. Est-il possible?
Hi,
Actually if you want to get the design you need to import the demo data and then add the previouse texts in the imported demo.
Thank you, SmartDataSoft Team
You mean all images, texts and videos will be added again?
Hello, does your theme support WP 6.2? Thanks
Yes.
Hi, I need to update my theme to the last version, how can I do it? thanks!
Upload the zip file from WordPress theme and it will update theme Thank you
Please follow the below link on how to update the ThemeForest theme.
https://smartdatasoft.com/docs/gen-docs/knowledge-base/how-to-update-theme/Thank You
Hi. Your latest update says it’s compatible with Elementor. However, the theme we purchased is currently installed on a site using the WP Bakery page builder. Does this mean the latest update is no longer compatible with sites we already built?
Yes, Your version also compatible. We release Elementor version more than 1 year plus.
Great! Thanks for the update. What’s included in version 5.0? I can’t find the changelog page. Thanks.
Hi all, Can anyone help me please. I keep getting this error with the demo importer ‘Error: Widget import data could not be read. Please try a different file.’ and ‘Import data is invalid.’ with the manual widget installation. Thanks
Please upload latest theme and follow latest way to import. Not sure why you need to import after 5 years of purchase. Make sure your all plugin and PHP version is up-to-date. If still face issue open ticket in our support system after update your support pack Thank you
Hi, after install the latest update I’m getting the error “Notice: Trying to access array offset on value of type null in /home/nf114a5/public_html/wp-content/plugins/electricity-core/electricity-addons/functions.php on line 34” and I can’t edit the pages using Elementor. There is a patch or any way to solve that? Thanks
Please send me your site access from my profile page. I will check at the morning Thank you
Your Purchase Not Found. Maybe You Try With Different Account. Use the Account which were used to buy the theme. Error Code 404. I am. getting this error when trying to activate the theme
Hi,
You have to use the same account to buy the theme and activate the license. If you still face the issue then please open a ticket in our suppport system.
Thank you, SmartDataSoft Team
Hello, we want to change our domain name as we are resetting up our website and want to activate the staging domain. I logged in and deactivated my live domain’s license and then tried to activate the staging domain, but it does not work. It gives error that no purchase found for the envato account. Which is not correct? Can you please help with this?
I understand that support has expired, but activating a purchased theme should still be possible?
Please update theme with latest version and then logout from all envato account and login on the account from where you purchase. Then click activation and activated . From my.smartdatasoft.com you can remove old licence. Thank you
Hi, does this theme have a demo import so it looks like the demo you have?
Please check our documentation. It has demo importer
Bonjour,
Avant d’acheter le thème je souhaiterais savoir s’il est possible de retirer la barre blanche du menu afin de la rendre transparente ?
Merci pour votre réponse.
Hi ! how can I get rid of the “Request Service Today” form thats right in front of the menu on the homepage ? Cant find the option anywhere Regards
Never got an answer. Got rid of it with CSS
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket when you have any inquiries in future, and we will assist and guide you in detail.
Thank you, SmartDataSoft Support Team
