Hello there,

Thank you for your interest in our theme. The feature you are requesting is called “Vendor Management” where different companies called vendors setup accounts and sell their products on your site.

Electro is a WooCommerce theme and it supports all the features of WooCommerce. However “Vendor Management” is not a feature of WooCommerce. There are plugins like Dokan, WC Vendors, etc that allow you to extend WooCommerce into a vendor management system.

The theme is compatible with Dokan and WC Vendors, and we provide basic compatibility support. However we do not provide support for its features or non-availability of features.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hi i’ve just bought your theme. So could you get the psd files from me?

Also the dummy data are only for 1 template? If yes, i need all the dummies files. Is it possible?

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and I’ll get you the PSDs. Dummy content includes all home pages.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

If you store the translations in a child theme it won’t be replaced during updates.

Muchas Gracias por su respuesta.

Estoy a un paso de comprar la plantilla. mi pregunta es.

1.- cada actualización que hace “la plantilla Electro” Hay que comprar? o cuando compro la plantilla las actualizaciones son gratuitas.?

2.-el archivo PSD viene incluido?

3.- cuando actualizo la plantilla se mantiene toda la información?

Gracias. Atte. David

Hello David,

Thank you for your questions. We are happy to answer your questions :

1. Updates are free for the lifetime of the theme.

2. PSD is not included with the theme. However if you reach us after purchase I will get it for you.

3. If you make your customisations through your child theme and not make any php or css changes directly to the parent theme, then your customisations will not be lost during updates.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We’ve bundled slider revolution with this theme and it does support video sliders.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We recommend DigitalOcean for unmanaged WordPress and WPEngine for managed WordPress hosting.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The header.php is a file that loads header-v1.php or whichever version is applicable based on settings. It does not require a wp_head() code.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Hello there,

Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. Inquire button and vendors are not a feature of WooCommerce. It needs to be achieved using third-party plugins.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please clarify what is the issue you are facing with Visual Composer ? We’ll help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. YITH Wishlist is a third-party plugin and we do not modify any code of it. We only provide compatibility for the theme. So I am not aware of what changes they’ve made to the plugin against this vulnerability.

If you wish to use a different wishlist plugin, you can do so and if you require help with compatibility, we'll gladly help ( though it is outside of support scope ).

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Yes, the theme is compatible with 3.4.4.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to replace progress bar with rating : https://gist.github.com/ibndawood/2645c53e800a49f6187b2c6fb1784d5a Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Great Support and thank you for your quick response. Solved.

Glad you are happy. Please do not hesitate to reach us if you have any questions related to our theme.

Hello there,

Thank you for purchasing our theme and for reaching us. Glad you are happy with our support. To answer your questions :

1. Deals are set by adding a sale price. Countdown timer can be enabled by scheduling your sale. Here are the instructions to schedule a sale in WooCommerce : https://www.speakinginbytes.com/2014/11/schedule-sales-woocommerce/ 2. Are you saying you want the dropdown menu to not be opened by default ? Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is not compatible with IE and we’ve decided to intentionally not support it as it is very outdated and does not support various latest improvements in CSS and HTML5.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please give us your ticket number ? To answer your questions :

1. Here is the function that does catalog ordering. https://github.com/woocommerce/woocommerce/blob/78015f726584f79d9a1a66edc1dbc7f1b63f57c2/includes/wc-template-functions.php#L1292 You can override it to override its functionality.

2. “Recommended Products” is a static block used as a jumbotron. A shop page jumbotron is assigned via Electro > Shop > Shop Page Jumbotron. You can simple de-assign it to remove the block.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi Ibrahim,

The website was working without any issues when in V1, we have not made any custom changes. Can you please let me know what might be causing the issue? Website speed has gone down significantly to over 20 seconds and category pages would not even open.

Hello there,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

Hi Ibrahim, I have made a request now. Thanks

Hello there,

Thank you for purchasing our theme and for reaching us. Please enable static blocks and product categories from screen options. Ref : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#enabling-css-classes-field-static-content-blocks-product-categor

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there Toni,

Good day to you. No, the theme is not compatible with the plugin that you’ve shared.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The question you are asking is not related to the theme itself but to WooCommerce platform.

WooCommerce allows you to bundle products like explained here : https://docs.woocommerce.com/document/managing-products/#section-4

You can also read about various grouping options available here : https://docs.woocommerce.com/document/group-bundle-products-woocommerce/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim