45 comments found.
Hi, is version 1.3.9 of ElectroServ compatible with Wordpress 6.2?
Hello,
Thank you for your interest in our theme!
We are still testing Wordpress 6.2 version with our themes. So far, no issues were found. So feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to assist you at https://themerex.net/support
Regards.
Hi, is version 1.3.7 of Electroserv compatible with Wordpress 6.1?
Hello,
Thank you for contacting us!
Sure. The version 1.3.7 is compatible with Wordpress 6.1. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hello, I see that the template is in Wordpress format. Do you also have a simple HTML CSS and JS version that we could integrate into our own framework?
Thank you.
Hello,
Thank you for your interest in our theme!
This template is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
RegardsHi, how can i change background’s image in the sections?
Hello,
Thank you for contacting us!
You can easily change background images with WPBakery page builder. Please check http://electroserv.ancorathemes.com/doc/#plugins_settings_wpbakery_vc
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. Also, please be more specific and provide the link and the screenshots with the background image you would like to change.
Regards.
Hi, is version 1.3.6 of Electroserv compatible with Wordpress 6.0? Also, your description of the theme on Themeforest has no changelog info for version 1.3.6.
Hello,
Thank you for contacting us!
We are still testing Wordpress 6.0 version with our themes. So far, no issues were found. Feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to assist you at https://themerex.net/support
The latest version will be available on ThemeForest shortly. Working on it.
Regards.
Hi
I want to use this for a multi vendor business. Is the theme compatible with dokan multivendor marketplace plugin?
Thanks Udit Bhalla
Hello,
Thank you for contacting us!
Unfortunately, such plugin is not included in the theme by default. We cannot guarantee full theme compatibility since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hi, is version 1.3.4 of this theme compatible with Wordpress 5.8?
Hello,
Thank you for contacting us!
Currently, we are planning a new release, but the testing process will take some time. In case you come across any difficulties with the new block-based widgets editor introduced in WP 5.8, our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hi, is the latest version of this theme compatible with Wordpress 5.9? And is it also compatible with PHP 8.0?
Hello,
The theme is fully compatible with PHP 8.0 and Wordpress 5.9. The new WP release is still being tested – in case any errors arise, they will be fixed right away.
Our theme is not block-based so it does not support Full Site Editing. However, there is the same editing concept and even better customization options – all the website sections including headers and footers are edited with a user-friendly page builder without any coding changes.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi, is version 1.3.4 of this theme compatible with Wordpress 5.7?
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no visible issues. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
howto upgrade WPBakery Page Builder ?
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
page editor “visual” doesnt work on me
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
How do you change the phone number in this theme?
Hello,
Thank you for choosing our theme!
You can easily change the phone number under Layouts > All Layouts > choose the required header > Edit. Please review the screenshot – https://prnt.sc/zldbe9
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, is the theme (version 1.3.4) compatible with Wordpress 5.6?
Hello,
Thank you for getting in touch with us!
The theme is compatible with WordPress 5.6. Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Is this theme still maintained as it does not have woo 4.x
Hello,
Thank you for contacting us!
Please rest assured that the template is fully supported by Our Team. Besides, it is compatible with the latest version of WooCommerce.
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section) We recommend making a full backup of your website before any updates.
The information about the updated version of the theme can be found in the Change log section at the bottom of the page.
Regards.
Hi, just a pre sale question. Is it easy enough to change the themes overall color from yellow to blue. Are all the icons adaptable color wise ?
Thanks
Hi,
Thank you for your interest in our theme!
Absolutely! You can easily change the colors via color scheme editor – http://prntscr.com/u5pxlz
The icons’ color will be changed according to your color scheme.
Regards.
Hi, is the theme compatible with Wordpress 5.5? The details page on themeforest says Wordpress 5.3.x.
Also, is it safe to update Essential Grid to 3.0.3, Livemesh Addons for WPBakery Page Builder to 2.5.9, Slider Revolution to 6.2.21? Are these compatible with version 1.3.2 of Electroserv?
Hello,
Theme is compatible with WP 5.5. But before you proceed with update, bundled plugins should be updated to the latest version.
Please submit a ticket at https://themerex.net/support/ – our Support team provide you with plugins update and detailed instruction.
Thank you.Outdated plugins, can’t edit page. How can I fix this?
Hello,
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team assist you.
This doesn’t require support renewal.
Thank you in advance.I like your theme, before purchase Electroserv theme please confirm some query regarding this theme a) How many plugin include with this theme and name share with me. b) This theme work how many WordPress website and validity ? Please reply above query regarding mentioned theme purchase.
Hello,
We appreciate your interest in our theme!
a) Please click here to view the list of plug-ins that come included into the theme:
http://electroserv.ancorathemes.com/doc/#getting_started_plugins_installationb) Theme is compatible with latest WordPress. There is no validity period. Feel free to use theme as long as you need.
Thank you.If any discount available to purchase electroserv theme, Please share with me. Thank you.
HI there, I’m thinking of purchasing this theme and I had a couple of questions. 1) Do I need to buy a WPBakery licence or is it included? 2) Do I have to buy a Appointment Booking plugin licence or is it included? 3) Do you offer a set up an installation service?
Hello,
Thank you for your interest in our theme!
It should be noted that our theme comes bundled with some premium plugins.
Standalone (or separately purchased) plugins come with their own individual license, while bundled plugins purchased as part of a theme (WPBakery Builder, Booked Appointments including, etc.) can only be used under the same license as the theme they came with.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration.
The plugin will still work as intended with the theme once the theme has been activated/registered.
Please take a look on this article about Bundled plugins for more details: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsYes, you can get an installation service from us. Please submit a ticket under ‘PreSale Question’ tab at https://themerex.net/support/ to get more details.
Thank you.Hello, I wonder how to change the small lighting icon above each title? I would like to replace it, but don’t find how to do that.
Thanks in advance,
Best,
Hello,
Thank you for choosing our theme and contacting us!
Please check list of icons available in this theme: http://electroserv.ancorathemes.com/wp-content/themes/electroserv/css/font-icons/demo.html copy last 4 characters from icon you would like to display: https://prnt.sc/qd1dx2after that add this code in Appearance> Customize> Additional CSS:
.sc_item_subtitle:before { content: ’\e93f’ !important; }
replacing e93f with last 4 characters for needed icon chosen before.
You can expand the list of available icons by adding new ones from the fontello website. Watch this video guide for more information: https://www.youtube.com/watch?v=mfSo9BOCVEsIf you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you.Hello, I beleive the process has changed as I can’t manage to change them anymore, can you please help.
thanks in advance,
Hello, I’m having issue importing the demo content, please help :
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/users.txt'. Please, try again!
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/widgets.txt'. Please, try again!
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/ess_grid.json'. Please, try again!
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/revslider.txt'. Please, try again!
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/strong-testimonials.txt'. Please, try again!
Error load data from the file ‘https://demofiles.ancorathemes.com/electroserv/default/uploads.txt'. Please, try again!
Hello,
If you get error load data from the file ‘https://....ancorathemes.com/demo/default/posts.txt'. Please, try again! This means that allow_url_fopen function is disabled on your server and it doesn’t allow to import dummy data from our server.
Please contact your hosting provider asking to enable allow_url_fopen function on your server.
Alternatively in case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server: http://demofiles.ancorathemes.com/electroserv/demo.zipExtract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/electroserv directory and re-import demo data in admin panel.
If you still have issues or difficulties with that, please provide your website details at https://themerex.net/support/ – our support team will be happy to help.
Thank you.Hello, I’ve sent a message to the support yesterday, but still no answer, can you please keep me in touch ASAP. Your help would be much appreciated… Thanks,
