This author's response time can be up to 2 business days.
Regarding the Responsive part of this theme, when I look at the site I’ve built, even your demo site through an iPhone 4S, it remains the desktop site meaning to zoom in I still have to use my fingers to ‘pinch’ the screen.
The Images you have of this theme in your iphone image shows a true Responsive image.
I am expecting my site & your demo site to do that but it hasnt. Its stayed the same as the Desktop site. It hasnt adjusted itself to suit the screen at all. Never has from day 1.
check this FAQ:
My theme is not responsive on Iphone. What to do
Thanks and Best regards
I would like to know if it is possible to have the images in the team page linking to an individual team member page? So that when a visitor clicks on the picture, he is redirected to a full page with more details about the team member.
this will require some custom work.
Thanks. Bought the theme and worked it through. Although I have php error when using a child theme, can you help ?
for specific support please write at email@example.com
I think there is a problem in the blog structure. For example in the lists of posts when i click in the ribbon category, the url is correct but the posts are not filtered.
I send to you an email with link to see the problem.
Ok, we will handle this over ticket.
hello, my client needs the notification bar in the upper right hand side to always be open, how do i change this from being closed? thank you
did you alredy send ticket?
also check this FAQ that describes how to achieve that:
I did not see any information about installation. Is this easy to install by the average developer with no problems?
I recently bought template from TemplateMonster and I will warn anyone who is thinking of it to avoid with 400 ft pole. Awful templates plus worse service in the world.
Theme comes in a zip file so you just upload it from Wordpress Dashboard. You can then also import the demo content which can be found on our support portal:
Also. Is there any preview to the backend on these themes or are they just common?
Backend of the themes is a standard admin. I can send you some screens if you write at firstname.lastname@example.org but generally they are very easy to use.
I’m missing LinkedIn option under team page in particular. For team members to link to their LinkedIn profile. Anything you´re planning for in the near future?
maybe in next updates.
I was wondering if the ribbon banner on the circles on the home page are separate to the circles and can be moved down? I like the theme, but I don’t like having a ribbon banner across the middle of the image.
I can work with css, I was just wondering if it was possible?
yes, ribbons are separate from the circles and can be moved into any direction via css.
Hi, I have purchased the theme and have uploaded it and am now playing about with the tools etc. I was wondering how the text below the featured circles is added? When I add text into the description box attached to the featured circles in the back end it just adds it as part of the title in white font with tiny line spacing.
you can add this text via page. Just add content to home page.
Great theme and great support! I logged a question and literally had an answer and code sample within an hour. You can literally have your website launched with this theme in just a few hours. The framework is really simple and easy to use. Thanks gljivec – I look forward to purchasing more of your work in the future!
no problem, glad to be of assistance . Enjoy the theme and have a nice day
I have a problem with the front page slide. I want to use just one photo on main slide, and i want to delete the two left right bottons. If i use just a photo now my site become broken.
for support please send mail via my profile.
Why all picture in homepage and portfolio doesnt show ??
Help please, I sent ticket but not response. thanks
first check FAQ section here:
What to do if images appear broken
otherwise please be patient about the ticket. We have a que.
I would like to know if the template works with Woocommerce in spanish. Yes, right?
Are we going to have unlimited updates each time Woocommerce has an update?
Elegantica is not WooCommerce theme, Mercor is. Links is here:
and yes, you get update each time WooCommerce gets an update.
I wanted to write you at Mercor! :-/
I have a problem with the Responsive style,
please look at my site: www.tarikplakalo.com
iv, added: <meta name=”viewport” content=”width=device-width, initial-scale=1, maximum-scale=1? />
please write from the account with which you purchased the Theme, you don’t have the purchased badge on this one. Just want to make sure.
Hi. I sent you an email more than a week ago, with no reply. I just sent another. Please reply.
what was your ticket number?
Hello, i want to know if you can help me for show in home 4 news in one view no 2. It is possible?
I purchased your site, I created a site for someone else. (Great site by the way)
He needs to contact you directly as he is now looking after the site.
I dont want to give him access to my themeforest account.
He has been emailing you however you have said he needs to email through the themeforest website, I have the item ID and item purchase code.
With my consent that I purchased the site and he is now updating are you able to answer any questions he has?
His name is Tim and he is from http://www.helpmad.com.au/
please post ticket ID so I can forward your ticket to support staff.
Where do I get ticket ID from??
ask Tim for ticket ID.
I have forward your ticket to support staff.
I would like to purchase this item, but I am wondering if the theme has an Ad banner option, or is compatible with plugins that do, as I need many banners o the front page, and other pages. Thank you !
you can use one of the plugin for ad banner.
Hi, how can I sort the slideshow?
sort in what way?
Hello: Why the images in the home page of “RECENT FROM OUR PORTFOLIO” and the images of “OUR LATEST POSTS” doesn’t appear.
you can see: http://doctoraclown.org
can you help me?
thanks for your time
for support send mail via my profile.
This theme includes demo content. xml?
Please send .xml it to my personal email. Thank u v much!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $8
Power Elite Author
Unlimited downloads only
$29 p/m on Envato Elements
Download over 18,000 items now
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work