70 comments found.
HI.
Update V. 1.10 – 22.08.2022 - Support WordPress 6+ - Support WordPress 5+ - Updated theme plugins - Updated WP Bakery plugin - Updated Revo Slider plugin - Demodata updated - Added child theme - Added support jquerry 3+ - Fixed JS errors - Fixed notice
Thanks
Hi there , what did you guys fix in the last update ?
Hi, Rooster1377 Thanks for your purchase.
Try to roll back to a “clean” theme and look step by step where the error occurs. When testing on WP 6.01, there is no problem – https://prnt.sc/EutdvwUtXbNL This message appears when using PHP 7.4. It doesn’t affect anything. You can remove this message by adding the line
$this->parent = new stdClass();
in the file wp-content\plugins\EF3-Framework\frameworks\ReduxCore\inc\class.redux_filesystem.php above line 29, as it looks in the video or in this screenshot – https://prnt.sc/vm9fr0 Also you can switch to PHP below 7.4, for example 7.3, or ignore this message.
Sorry, but unfortunately, I can’t verify you as an Elementy WordPress theme buyer with active support period, you don’t have badge “SUPPORTED”
Full terms and conditions of the support you can read here https://themeforest.net/page/item_support_policy
Kind regards
Hi – I am receiving the following error when I login to the login panel—https://miraexim.com/wp-login.php. Can you pls shed some light on why this is happening?
Its been 2 years and i’m still waiting for an update , I really like this theme <3
I wanted to buy this theme but i guess it has virus.. If i click on any theme preview. It lead me to virus. Please check
Regards
Hi, the WPBakery Page Builder version that works with this theme is outdated. Are you going to update it? Or have you abandoned this theme updates?
HI there , i have problem with mobile menu ,, using “jQuery Managaer” fixed mobile issue but caused error on “cms grid” widged “Cmssuperheroes” .. please help .. using wordpress 5.8
Also causing problem on “slide revolution”
Hi, with the latest WordPress update, the mobile menu doesn’t work and the Test jQuery Updates Plugin doesn’t work with the latest version of WordPress. How can I do?
Hi, Thanks for purchase
When using WordPress 5.7+ you can use the plugin – jQuery Manager for WordPress install and activate it – https://prnt.sc/11amm0o. Then in the WP admin panel go to the plugin page (Tools / jQuery Manager) under the jQuery settings tab select “jquery-1.12.4.min.js” and click save – https://prnt.sc/11anx0x https://prnt.sc/11ao4w6 . Then go to the jQuery Migrate settings tab, select – “jquery-migrate-1.4.1.min.js” and click save – https://prnt.sc/11ao82w
Sorry, but your support period has expired, you don’t have a “supported” icon. Full terms and conditions of the support you can read here – https://themeforest.net/page/item_support_policy If you will have any problems in the future, please contact directly to the support team. Please contact directly to support team, they will give you the most detailed answer and help to solve problems.
Direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Thank you! It works!!! When do you plan to update the theme? I am also willing to pay an additional price to get the theme working properly for the new WordPress. Please let me know. Thanks so much!!!
In accordance with the contract development and support of the WordPress version of Elementy is carried out by RedExp and Spyropress. Development is in progress
Thanks
Thank you!
Hi there! With the latest WordPress update, the mobile menu doesn’t work. Do you know why?
Hi,
Please, try the following method – for mobile menu on WP 5.6+: Install plugin – “Test jQuery Updates” (plugins / add new) screenshot – https://prnt.sc/w51bq0 and select “jQuery version – 1.12.4”, “jQuery Migrate – Enable ” screenshot – https://prnt.sc/w51cjb and click save.
Sorry, but unfortunately, I can’t verify you as an Element WordPress theme buyer, you don’t have badges “PURCHASED SUPPORTED”
Maybe you use version for elements.envato.com Sorry, but in accordance with the Envato rules, support is provided only for customers, who made a purchase on the themeforest.net website.
Kind regards
HI. Probably there were some problems during customization. Please try to install a clean version of the theme and customize it step by step. You can also install demo data as an example of how it works.
Both in live demo and when installing demo data on a clean template, the mobile menu works. The theme looks like it is presented in the live demo.
Sorry, but your support period has expired, you don’t have a “supported” icon. Full terms and conditions of the support you can read here – https://themeforest.net/page/item_support_policy If you will have any problems in the future, please contact directly to the support team. Please contact directly to support team, they will give you the most detailed answer and help to solve problems. Please note, that item support does not include сustomization services and installation services. Full terms and conditions of the support you can read here https://themeforest.net/page/item_support_policy
Direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Hi there! With the latest WordPress update, the mobile menu doesn’t work. Do you know why? Could you help me, please.
Hi. Maybe you having problems upgrading to WordPress 5.6. Try the following method for WP 5.6+: install plugin – “Test jQuery Updates” (plugins / add new) screenshot – https://prnt.sc/w51bq0 and select “jQuery version – 1.12.4”, “jQuery Migrate – Enable ” screenshot – https://prnt.sc/w51cjb and click save.
Thank you, this solution works.
Hi, I love your theme! With PHP 7.4 version the EF3 Framework plugin has an error on the file class.redux_filesystem.php at the line 29. Expected to update the theme with the fix of the error? Thank you!
Hi, Thanks for your purchase.
This message appears when using PHP 7.4. It doesn’t affect anything. I recorded a video showing that the theme works – https://www.youtube.com/watch?v=BCdmY_EOth8 You can remove this message by adding the line
$this->parent = new stdClass();
in the file wp-content\plugins\EF3-Framework\frameworks\ReduxCore\inc\class.redux_filesystem.php above line 29, as it looks in the video or in this screenshot – https://prnt.sc/vm9fr0 Also you can switch to PHP below 7.4, for example 7.3, or ignore this message. This file will be replaced in a future update.
Sorry, but your support period has expired, you don’t have a “supported” icon. Full terms and conditions of the support you can read here – https://themeforest.net/page/item_support_policy If you will have any problems in the future, please contact directly to the support team. Please contact directly to support team, they will give you the most detailed answer and help to solve problems.
Direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Thank you so much for your response and for your invaluable support!
See you soon. 
Hello Thanks for purchase.
Sorry, but your support period has expired, you don’t have a “supported” icon. If you need support, In accordance with the policy of Envato http://themeforest.net/page/item_support_policy you must purchase renewal.
Full terms and conditions of the support you can read here -https://themeforest.net/page/item_support_policy
With the theme everything is ok, it functions normally. According to the theme developers (http://www.spyropress.com/, they have developed dozens of wordpress themes) at the moment the theme does not require updates, updating just for the sake of updating is a bad practice. Everything that you see in the live demo you can install and use.
Support and theme updates are provided by the developer/support team. If you have questions about updating plugins or any other questions, please first contact to the support team. We apologize, but due to the coronavirus (COVID-19) epidemic, there may be delays in the response. Thanks.
Please contact directly to support team, they will give you the most detailed answer and help to solve problems.
Direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Hello , What is wrong with the theme? I purchased the theme and for long time I don’t have some updates from you. For example plugins need update (WPBakery Page Builder etc.)
Hi, in this theme, the WPBakeryPageBuilder plugin is a FUNDMENTAL PLUGIN to make this THEME LOOK as it looks like in demos provided. BUT version included is version is 5.1.0… AND the last current version is 6.0.5. SO my question is: are you going to update last version of WPBakeryPageBuilder. Because the theme depends on it in a big part… Can you update to the last version plesase? Thanks in advance, j
Hi,
Thanks for purchase.
Please, note that support is provided by the support team. Please, contact directly to support team, they will give you the most detailed answer and help to solve problems. If you will have any problems in the future, please contact directly to the support team. In the comments impossible to give you a full answer. Here impossible answer in details, insert code, attach files, screenshots, examples and so on. Thanks.
Support Wordpress version of Elementy provided here: Direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Unfortunately, I can’t verify you as Elementy theme buyer with active support period, you don’t have these badges. Sorry, but your support period has expired. If you need support, In accordance with the policy of Envato http://themeforest.net/page/item_support_policy you must purchase renewal.
Full terms and conditions of the support you can read here -https://themeforest.net/page/item_support_policy
The theme is working, everything that you see in the live demo you can install and use. Here is a video with the installation – https://www.youtube.com/watch?v=kTiBdbV6mvc It confirms the work of the theme.
Support and theme updates are provided by the support team. If you have questions about updating plugins or any other questions, please first contact to the support team. The support team has first priority.
Please contact directly to support team, they will give you the most detailed answer and help to solve problems.
Direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Hi, thanks for you previuos answer, it is really agreat theme! but it has not been updated for more than two years. Do you plan to release some type of update or this is not going to happen in the near future? Thanks for you dedication.
Hi, Thanks for purchase.
Please contact directly to support team, they will give you the most detailed answer and help to solve problems. If you will have any problems in the future, please contact directly to the support team. We apologize, but due to the coronavirus (COVID-19) epidemic, there may be delays in the response. Thanks.
Support Wordpress version of Elementy is provided here: Direct at email: support@cmssuperheroes.com Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Hi there,
The theme looks fantastic (my client loves the look!). One question we had though: does this theme work with Polylang or is only compatible with WPML?
Hi,
Thanks for purchase.
Please contact directly to support team, they will give you the most detailed answer and help to solve problems. If you will have any problems in the future, please contact directly to the support team. Thanks.
Direct at email: support@cmssuperheroes.com
Support provided by the support team direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Ah ok thanks! I’ll email them now
does it support rtl ?
Hello
Thanks for interest.
Please contact directly to support team, they will give you the most detailed answer and help to solve problems. If you you will have any problems in the future, please contact directly to the support team. Thanks.
Direct at email: support@cmssuperheroes.com
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
Hello, i have a question. Want to buy your theme, i like it, but, the question is: can i use your theme without buying a visual composer in addition? Thank you for answer.
Hello,
Thanks for your interest.
You don’t need to buy visual composer to use the theme. Visual composer is already included in the theme.
Support provided by the support team direct at email: support@cmssuperheroes.com
Full terms and conditions of the support you can read here https://themeforest.net/page/item_support_policy
Support available hour: Mon-Fri / 9 am-5pm (GMT + 7)
Kind regards
i am talking about Finance – Elementy/ Corporate WordPress Theme
The template contains all pages presented in the live demo. Visual composer is already included in the theme.
Thanks
Hello, I have just updated my Wordpress to version 5.0.1 and I am running V.1.0.5 of the Elementy theme, we have a new issue with the posts section of the theme which we are using for the blog element – the featured images section has stopped working, the picture shows within the back end of the site, however it is not showing on the front end of the site, is this an issue you are aware of? Thanks Michael
Hello Michael,
Thanks for purchase.
Please send your question to supprot team, direct at email – support@cmssuperheroes.comUnfortunately, I can’t verify you as Elementy theme buyer with active support period. You do not have these these badges.
If you need support in future, in accordance with the rules, you will need to extend the support period.
In accordance with Envato rules, support provided only for buyers with active support period. Full terms and conditions of the support you can read here https://themeforest.net/page/item_support_policy
Kind regards
