Discussion on Elessi - WooCommerce AJAX WordPress Theme - RTL support

Discussion on Elessi - WooCommerce AJAX WordPress Theme - RTL support

4.96 (198 ratings) 4.96 stars
Cart 3,248 sales
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NasaTheme supports this item

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974 comments found.

I have been trying to sign into my account on the support site for over 1 hour now. First i had trouble remembering my username but once i did, none of the passwords i always use would work. So i did the reset password form and it said the reset link was sent to me, but ive been waiting close to an hour and ive redone the password reset form 3-4 times now because i am not getting the emails. I checked spam/trash and not there either.

So i cant get support right now, and its frustrating. I am building pages on Elessi with Elementor but i cant change the width of a section. I cant make it wider or smaller. The only change that works is changing boxed to full width and checking “stretch section” but that just stretchs the section, i cant resize it when boxed or even full width. Inner sections are the same way. I tried to troubleshoot with Chrome Inspect and it appears 3 different CSS files are calling for a max-width: 1200px, and when i uncheck them, the sections seem to go to the size i had set in Elementor. However, that css property, max-width shouldnt be causing issues with resizing, it should only stop it at a certain width. Also, the css is in the main files for the theme so i cant even go in and remove it because any updates will overwrite it.

I need someone to log into my site and see what the heck is going on. I deactivated all plugins except Elementor, Elementor Pro, Nasa Core and the problem still persists.

Also, i cant seem to edit any post-types with Elementor. Header, Footer, Static Blocks, nothing. It says “the_content” not found i think? So i am having a ton of issues with Elessi and Elementor right now, and i cant continue building my site because i cant adjust any widths and its frustrating because i know since its the weekend i wont get any help til maybe monday, and by the time we go back and forth it will be the middle of next week by the time it is sorted out.

Hi JohnCorsner,

We checked our system and sent an email to your (contact@bo….el.co)

Please check your inbox.

Regards,

Thank you for the incredibly fast response and fixing the issue. The email you sent me said Wordpress didnt recognize the .co TDL which is odd because my domain runs wordpress and sends out emails no problem but its ok its all solved, now i just need to figure out this section width issue. I posted on the Elessi Support Forum.

Hi JohnCorsner,

We have replied you on your ticket.

Please follow on it for more detail.

Regards,
Nasatheme team

hi, is there any faq how to optimize theme with wp rocket?I’m trying to optimize site for my client with wp rocket, but when I defer js, slider is not loading, do I have to exclude something? Maybe you have some configuration faq for wp rocket? Regards

Hi Pogo,

This issue may be related to the settings of Revslider plugin,

Now, on our demo, we are using Revslider + WP- Rocket and options defer js https://prnt.sc/15h1l5u, all things still work very well

https://elessi.nasatheme.com/

Could you please view more about doc of Revolution Slide and WP-Rocket about this,

If you have any questions, please open a ticket at https://support.nasatheme.com/
Our support team will support you.

Regards,

hmm I see, so it has to be something with “Delay JavaScript execution” slider only shows when I scroll down, butcustomer wont see it on the begining loading site :(

We recommend you try to find some of WP Rocket’s articles for more detail about it.

This issue out of range of our theme. We are sorry about that and we hope you can found it soon.

mamedes

mamedes Purchased

Hello all right, I’ve been using the theme for some time, I like it a lot, but there are some problems with the element, for example I can’t define custom widths, only full width or box, in static blocks I can’t use the element alleging lack of (the_content), how to fix this?, or this fix will be in the next updates, I would like to include in the next updates the chekout without distractions, as the theme does not have this feature.

Thank you, I await your feedback :)

Hi mamedes,

As for your question – as this is more technical – please open a support ticket at https://support.nasatheme.comyou to provide us with the following to better assist you:

- Link to your site.
- A WordPress admin access (login URL, username, and password).
- Description detailed your technical issues on the support ticket.

We’ll check it to help you as soon as possible.

Regards,
Nasatheme team

Does this theme can handle 20,000 products?

Hi sumit8792,

Have an awesome day and thank you for your interest in our themes

This theme inherited from WooCommerce base, therefore if the WooCommerce support these products then of course this theme can support them.

I hope this help!

Regards,
Nasatheme team

I have uploaded 10,000 products on my webiste. In desktop, shop page working fine but in mobile when i click on page no.2 or last page then not showing products. I have to refrsh the page then products is showing.

Hi,

As for your question – as this is more technical – please open a ticket at https://support.nasatheme.com

We would need you to provide us with the following to better assist you:

- Link to your site. - A WordPress admin access (login URL, username, and password). - Description detailed your technical issues on the support ticket.

We’ll check it to help you as soon as possible.

Regards,
Nasatheme team

pial316

pial316 Purchased

Hello,

I’m looking for a technical support though my support service is expired. I’ll be very much grateful if you help me on the below solution.

Please visit my website ( https://haatbazar.net ). Now go to the login page. You may find that I have integrated OTP for login. It’s working completely fine. Now I want to add a Remember me button so that users don’t have to generate OTP everytime they browse my website. Can you help me making a remember me button? or you can give me a function code which you have used for user/ password authentication remember button.

All I need is users don’t have to login everytime they browse my website.

I really need this help.

Hi pial316,

Have an awesome day.

As for your question – as this is more technical – please open a support ticket at https://support.nasatheme.comyou to provide us with the following to better assist you:

- Link to your site.
- A WordPress admin access (login URL, username, and password).
- Description detailed your technical issues on the support ticket.

We’ll check it to help you as soon as possible.

Regards,
Nasatheme team

Hi Kedecode,

Have an awesome day and thank you for your interest in our themes

Unfortunately, this feature is not available in the theme default. But if you want to custom it, Could you try to use our customization service to build it on your site?

Please email us – nasathemes@gmail.com if you interest in this offer. We will discuss more it.

We look forward to receiving your reply.

Regards,
Nasatheme team

I have uploaded 10,000 products on my webiste. In desktop, shop page working fine but in mobile when i click on page no.2 or last page then not showing products. I have to refrsh the page then products is showing.

Hi,

My support has expired and to be honest, I’m happy to pay for support for issues that I require assistance with but outside of that there should be the option to log bug issues that are theme related. In the current release for example there are a number of styling issues that I can fix in custom CSS but I shouldn’t have to do that and it would be better for you to know about them.

Hi thejphoenix,

Have an awesome day and we would like to apologize for any inconvenience that caused.

Could you send us the log bugs to our email nasathemes@gmail.com?

We will review it and reply you.

We look forward to receiving your reply.

Regards,
Nasatheme team

pastekbe

pastekbe Purchased

Hi ! Thanks for great work. I think there a bug – Do you declare some og(Open Graph) tags within the theme ? Indeed, with no extension activated, there are these OG part into source code – It provoques conflicts with SEOPress (should be the same with YOAST) _ Thanks !

Hi Pastekbe,

You can add this code to / themes / elessi-theme-child / functions.php

function elessi_share_meta_head() {return;}

If you have any questions, please open a ticket at https://support.nasatheme.com/
Our support team will support you.

Regards.

pastekbe

pastekbe Purchased

Thank you ! It works fine !

Dear I send a ticket and from date June 20, 2021 at 6:50 AM #31772 can you reply it please.

Hi Abdo_nahas,

Your ticket has been replied, please check it,

Regards,

nomiapro

nomiapro Purchased

Hello, on Simple Product Type with regular price and sale price, is the Sale badge shows discount in percentage. But if I select Variable product and add regular price and sale price, I see only Sale Badge (not %). Is there any option how to show discount price in % on attribute variation also? Thank you.

nomiapro

nomiapro Purchased

.

Hi nomiapro,

As for your question – as this is more technical – please open a ticket at https://support.nasatheme.com

We would need you to provide us with the following to better assist you:

- Link to your site. - A WordPress admin access (login URL, username, and password). - Description detailed your technical issues on the support ticket.

We’ll check it to help you as soon as possible.

Regards,
Nasatheme team

nomiapro

nomiapro Purchased

Hello, I have some search problem…

When Im searching for product with name for example word “kočičí” “koč” – I see all results ok “koči” – I dont see any results (problem are letters: ž,š,č,ř) Looks like some coding problem? Can you pelase help me with this?

Thank you.

Hi nomiapro,

As for your question – as this is more technical – please open a ticket at https://support.nasatheme.com

We would need you to provide us with the following to better assist you:

- Link to your site. - A WordPress admin access (login URL, username, and password). - Description detailed your technical issues on the support ticket.

We’ll check it to help you as soon as possible.

Regards,
Nasatheme team

acy2k88

acy2k88 Purchased

Hi, bought the theme, installed it, imported a demo, testing it.

I tried to update or save a demo page and it gave a 403 error. Then, I tried to created a new page from scratch. It saved/updated the page as usual. What happened here? Please help.

Thanks.

acy2k88

acy2k88 Purchased

This 403 error never happened with other themes (on the same server environment/settings).

Hi acy2k88,

Have an awesome day and we would like to apologize for any inconvenience that caused.

As for your question – as this is more technical – please open a support ticket at https://support.nasatheme.comyou to provide us with the following to better assist you:

- Link to your site.
- A WordPress admin access (login URL, username, and password).
- Description detailed your technical issues on the support ticket.

We’ll check it to help you as soon as possible.

Regards,
Nasatheme team

Hello. You have a great theme, but I have a pre-sale question. I noticed that all demo sites of this theme are missing the H1 tag (only home pages). If I buy a theme, how do I fix it? Thanks!

Hi dempfer77,

Have an awesome day, and thank you for your interest in our themes The new theme version is always released with improvements.

We will be glad to fix the issues with the customer’s comments.

Could you tell us more detail about this issue via our email nasathemes@gmai.com?

We will check it immediately.

We look forward to receiving your reply.

Regards,
Nasatheme team

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